Tapplock Reviews 565

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I’m guessing you’re out of business. I have a Tapplock one that the battery died and I can’t find the charging cable. Tried to order one and I’m told you can’t ship to my address that you shipped t... See more

Rated 1 out of 5 stars

This lock does not do what it says. First off, it says it’s an outdoor lock however it is basically only an outdoor lock that can survive when outdoor tempetures/condistions mimmick n indoor environ... See more

Company replied

Rated 1 out of 5 stars

I purchased a Tapplock fingerprint combination lock with a shroud and a 3-year warranty. The lock froze up and was deemed defective by Tapplock technical support after less than one year. Several pho... See more

Rated 5 out of 5 stars

Tapplock is a very useful tool for the protection of valueable property. The lock isf orged with a special zinc alloy metal body and reinforced stainless steel shackle. It can be opened by fingerp... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

The world's smartest padlock with biometric fingerprint sensor (0.8 sec to freedom).


Contact info

1.9

Poor

TrustScore 2 out of 5

565 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

It works just like you'd hope.

It just works as simple as they say. I have three lockers and I have the combinations written in various places. Now I don't have to look it up. My locker opens instantly. I can go shower and not have to fumble at all - opening is easy, no more missed numbers by one tiny click - thumbprint and bam, open. Thanks

June 25, 2018
Unprompted review
Rated 5 out of 5 stars

exactly what I was looking for

It’s an amazing little tool! It’s simple, convenient and built like a beast. I’ll recommended it to anybody who uses a locker daily as it’s price and technology is worth it, if used regularly

June 25, 2018
Unprompted review
Rated 5 out of 5 stars

I had a problem with my lock

I had a problem with my lock, tapplock got in touch with me and help me troubleshoot the problem. Tapplock end-up sending me a brand new lock within a few days. Now that's a great customer service team.

June 23, 2018
Unprompted review
Rated 5 out of 5 stars

Should have bought more...

Bought two locks and saved one for future use...been using the first one at the gym, where there isn’t an assigned locker. Tapplock is awesome because it is fast and each time I go I just pop it in a new locker and I’m in and out fast. Really love this lock. I now know how I plan to use the second lock, but have since come up with even more uses...should have bought four! GREAT product.

June 23, 2018
Unprompted review
Rated 5 out of 5 stars

Works great for what we use it for.

We have a baby gate that can easily be opened by our kids (Barn door style with gate latch).

We use the lock every day for easy access up and down our stairs, without the need for a key based lock, or the slowness of a combo lock. Makes life much, much easier for us.

It's a little expensive and the Bluetooth can be a little annoying, but over a good experience and consistent results on fingerprint scanning.

June 22, 2018
Unprompted review
Rated 1 out of 5 stars

Tapplock has the worst app ever

Tapplock has the worst app ever. It won't pair with the lock. The app freezes.

June 16, 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hi Sam,

I'm sorry to hear about your Tapplock experience.

We've temporarily shut down our servers to apply the security patch. At this time the Android Update is live. The iOS Update is expected to be released shortly after.

Please see the details here:
https://www.facebook.com/tapplock/posts/859247984272560

App functions will be fully available once the update is available. There will be a follow-up update the coming weekend along with a firmware upgrade that you can apply to your locks via the app.

If you require any additional assistance, our team is more than happy to help you out. Please email them at reecption@tapplock.com.

Rated 5 out of 5 stars

I've had the locks for several months…

I've had the locks for several months now and I love them. They are super easy to use and the batteries last a very long time. I did have an issue with one lock not working and have to say, the customer service is amazing! They sent me out a new lock asap. The new one had been working perfectly as well as the other lock.

June 13, 2018
Unprompted review
Rated 5 out of 5 stars

Enjoy unlocking a regular padlock 18 times a week?

I counted how many times I unlock my regular padlock in one week. 18 times. Tapplock makes this process quicker and frankly, more enjoyable. And I don’t have to think through my padlock code and its many turns 18 times a week. Thank you Tapplock for making such a great product.

June 12, 2018
Unprompted review
Rated 5 out of 5 stars

Bike type lock with wire cable

Wish you would make the same lock with a top bike type with plastic covered metal wire that one side is in the lock and the other side comes out when unlocked the plugs back in when locked. even cooler if you could remove the whole wire for interchangeable lengths.

Greg Schultz

June 11, 2018
Unprompted review
Rated 1 out of 5 stars

Lock died in under 2 months

Lock died in under 2 months. Customer Service consists of an automated email response.

June 7, 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hi George,

I'm sorry to hear about your Tapplock experience.

We strive to answer all of our customer inquiries in a timely manner. I see you've already received a replacement from The Grommet.

Be assured that your feedback will be passed along to the team and will be reviewed to ensure that we can prevent this from happening again in future. We are always looking for ways to improve our Tapplock experience.

If you require any additional assistance, our team is more than happy to help you out. Please email them at info@tapplock.com

Rated 5 out of 5 stars

Great Lock Indeed.

Great Lock Indeed.

And in the space of 30 seconds. The front panel and its screws were removed to reveal the locking mechanism. 10/10 would buy again.

June 2, 2018
Unprompted review
Rated 5 out of 5 stars

Really well made...heavy duty design

Really well made...heavy duty design. Works well although when my hands are wet after swimming the fingerprint recognition doesn't respond so I use the morse code system..which works fine. Has been suggested that I record my fingerprint with a wet finger. Some folks say that is the trick to that issue. However I am used to using the code so it's not a problem.

June 1, 2018
Unprompted review

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