Taptap Send Reviews 34,519

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 9,815 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its ease of use, making money transfers simple and straightforward. Many highlight the speed of the service, with transfers often arriving instantly or within seconds, and appreciate the favorable exchange rates and lack of transfer fees. People feel secure using the platform and recommend it for its reliability and efficiency, often preferring it over other services. However, some customers also noted issues with delayed transactions, particularly during peak times like holidays, leading to significant stress and financial inconvenience. A few other people also felt that customer service communication could be difficult, and some reported difficulties with funds not reaching their destination or being held up, especially with larger transfer amounts.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the app easy to use and... See more

Payment

Consumers generally find payment to be a positive experience, often highlighting fast transactions and no... See more

Service

Customers had positive experiences with service, often highlighting its speed, ease of use, and reliability,... See more

Application

People report positive experiences with the app, often praising it as one of the better options for low-cost,... See more

Price

Users describe positive interactions with price, frequently highlighting good exchange rates and low or no... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Waoh waoh. This Company pays full attention to Feedbacks. About 2 weeks go I called them and also wrote on review how excellent their services are but an option ommitted in their app and that was pur... See more

Company replied

Rated 5 out of 5 stars

I recently sent money through TapTap to my family for Eid, but due to some bank issues, the payment was delayed. I contacted customer support, and Mr. Sohaib Ahmad assisted me. He was very polite, p... See more

Company replied

Rated 5 out of 5 stars

Muhammad Ahmed 🌹🌹🌹 Thank you to everyone on the team for helping us send money to our families in Egypt. Thank you for the wonderful service and the professional, courteous treatment—especially Mr... See more

Company replied

Rated 5 out of 5 stars

Very easy Transfer and ref bonus no fake apps is very excellent another people i will request please download tha app and easy transfer and quick received Me first transfer 5pound bonus

Company replied


Company details

  1. Money Transfer Service

About Taptap Send

Written by the company

💸 Fair, fast, easy: money transfer as it should be.

Taptap Send proudly serves immigrant communities by providing them a convenient and safe solution to send money back home.

Send money to Africa, Asia and Latin America now with Taptap Send. DOWNLOAD THE APP

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35K reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Tap tap I like it

Tap tap I like it, give as much money as you want, wherever you want in Pakistan, your money goes within a minute, so thank you tap tap

June 2, 2026
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Reply from Taptap Send

We're so happy to hear you appreciate our service for sending money to Pakistan quickly! Thank you for your positive feedback.

Taptap Send

Rated 5 out of 5 stars

Very good

Very nice and rates are very good

June 3, 2026
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Reply from Taptap Send

We're happy you find our service nice and rates very good. We appreciate your feedback.

Taptap Send

Rated 1 out of 5 stars

Taptap send refuse to refund money sent…

Taptap send refuse to refund money sent through them and every time I ask them for refund I hit the wall.The receipt state delivered but the recipient has not received it on his wallet.Money sent on the 18/5/26 and today’s day is 3/6/26.Why should this happen.Looks like I’m being scammed.Tried to contact customer support still no response and they are not giving me the help I need.

May 18, 2026
Unprompted review
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Reply from Taptap Send

Hello Alexander, thanks for leaving a review. We are sorry you had such a negative experience. As an authorised and regulated money transfer service we take allegations of scams very seriously. As confirmed by our Support team, we are investigating to make sure we can resolve this issue. We apologise for the inconvenience and appreciate your patience while we work to resolve this issue. Thanks, TaptapSend

Rated 5 out of 5 stars

Super

Is so good,, i am enjoying ❤️

June 2, 2026
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Reply from Taptap Send

We are so happy you are enjoying it!

Taptap Send

Rated 5 out of 5 stars

I transferred money to wrong number in…

I transferred money to wrong number in Uganda report my issue to Tap tap send ,I was listened to and my issue was solved
Much appreciation to Portia who emailed me and entire Team for the Good service

June 2, 2026
Unprompted review
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Reply from Taptap Send

We are so glad to hear your issue was resolved and you had a positive experience with our service. Thank you for sharing your appreciation; we value your feedback!

Taptap Send

Rated 5 out of 5 stars

Works seemlessly

Works seemlessly, easy to use, easy to understand, incorporates many services in one. And far and above better than the competition even the one offered directly by the payment services themselves.

December 12, 2025
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Reply from Taptap Send

We're so happy to hear you find our service seamless, easy to use, and comprehensive! It's wonderful to know we stand out from the competition. Thank you for your positive feedback.

Taptap Send

Rated 5 out of 5 stars

Every transaction was made smoothly and…

Every transaction was made smoothly and instantly received without fee! I will highly recommend this app to my family and friends.

June 2, 2026
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Reply from Taptap Send

We're so happy to hear that your transactions were smooth and instantly received without fees! Thank you for recommending us to your family and friends.

Taptap Send

Rated 5 out of 5 stars

Fast en convenient

Fast and convenient

June 2, 2026
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Reply from Taptap Send

Thank you so much for leaving us a review. We are delighted to hear that you find our service fast. If there is anything we can do to improve your experience, please let us know. Your feedback is valuable.

Rated 1 out of 5 stars

Bad experience

Its been 3 days i haven't received anything. A lot of advertisment for something that is not sure gonna work.
Bad experience !

May 30, 2026
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Reply from Taptap Send

Hi Anass, we are sincerely sorry to hear about your experience and apologize for the frustration caused by the delay in resolving your issue. Please be assured that your funds remain safe, and our team is actively working to resolve the matter as quickly as possible. As discussed in our previous chat, occasional delays can occur due to external factors beyond our immediate control. Should you require any further assistance, please do not hesitate to contact us directly. We remain committed to providing you with prompt support and updates throughout the process. Thank you for your patience and understanding. Taptap Send

Rated 5 out of 5 stars

Easy and quick.

Easy and quick.

June 2, 2026
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Reply from Taptap Send

Thank you very much for leaving us a review. We’re delighted to hear that you like the service. If there’s anything we can do to improve your experience, please don’t hesitate to let us know. Your feedback is valuable.

Rated 5 out of 5 stars

Excellent good

Excellent good

June 2, 2026
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Reply from Taptap Send

Thank you very much for leaving us a review. We’re delighted to hear that you like the service. If there’s anything we can do to improve your experience, please don’t hesitate to let us know. Your feedback is valuable.

Rated 5 out of 5 stars

I would like to thank Lucy for her…

I would like to thank Lucy for her excellent customer service and follow-up regarding my account issue.

My TapTap account was suspended, and it took approximately four weeks to resolve. Throughout this period, Lucy stayed in contact with me and kept following up on my case until it was finally fixed. Thanks to her efforts, I successfully regained access to my account and was able to complete my remittance transfer without any problems.

Although the resolution took longer than expected, I truly appreciate Lucy's professionalism, patience, and commitment to helping me. She made sure my concerns were addressed and followed through until the issue was resolved.

Thank you, Lucy, for your support and dedication. Your assistance made a big difference, and I am very grateful for your help.

June 2, 2026
Unprompted review
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Reply from Taptap Send

We are so happy to hear about your positive experience and that we could help resolve your account issue. We truly appreciate your patience and kind words.

Taptap Send

Rated 5 out of 5 stars

Best app for money transfer

Best app for money transfer

May 30, 2026
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Reply from Taptap Send

We're happy you find our app the best! Thank you for sharing your positive experience with us.

Taptap Send

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