TargetReviews 

The worst customer service on earth.
Placed an online order with Target and did not receive an order confirmation, so tried to contact their customer service by phone and waited 40mins un-answered. Tried online chat and the wait was just as bad, you must be prepared to wait 10-15mins after every message.

Totally inflexible destroys ales and revenue glad I am not a shareholder.

Target's online website needs to be significantly improved in terms of user experience and functionality, especially when it comes to the payment gateway. My recent experience with the website was extremely frustrating. Despite using a Target gift card and my credit card to pay for my purchase, the website charged the entire amount to my credit card and reversed the gift card voucher. When I contacted customer service, I was told that the only solution was to physically visit a Target store to return my purchase and then re-order it if I wanted to use my gift card. This is unacceptable, as the gift card was the primary reason for me to shop at Target, and it is a waste of my valuable time and effort.

I ordered a Breville wok on line which arrived broken. I have attempted to have the broken lid replaced. Originally went through the chat line which asked me to attach a photo. Impossible to do as there is no function to do this.

Then I attempted to send photo by email. Obviously a problem at their end.

To top it off Target has a "complaints policy" but no details of how to contact them to make a complaint.

All I want is not to have wasted a morning to get a replacement lid.

I'm from Canada placed order online for my grandson as gift. 5min later found my grandson got already same toy and Try to cancel couldn't find the link for cancel the order and go to customer service. They are not very nice for the customer and they told me they are not able to cancel I can return it to the store for a found but I will lose money for the shipping. Then I try to do chat online by the guy told me same story and just hung up on me
Now I understand why the Target did not survive in Canada this was my first and the last shopping in Target Australia and I will let them know my friends and family about the situation this is not about shipping cost it's about the 10 minutes and they should be able to cancel my order and get all my money back included shipping cost

DO NOT use their online delivery option at all. They partner with Courier Please which is a useless company, if something goes wrong with the delivery, don not expect them to resolve it for you. Waste of time dealing with them.

Bought shoes of them, they stated it's a leather but it's not true, I used them once, it makes the feet hot and burns as hell, shoes made of any cheap material but leather, took it back and they said there is nothing they can if tag is removed, how you supposed to try the shoes with the tag on it? I will never go there again

While the store looks great with the remodel, it doesn't seem like employees work. There wad 1 register open and a very long line for self pay. An employee was hanging around the self checkout and greeted me and she asked me how I was. I said, I'd be better if there were more registers open. She said "why?" Really? Maybe because I don't get paid for doing your job! I replied, because it's hard to bag my own items when I have a lot and she said oh if it's such a problem for you. I'll do it. It was the way she said it that ticked me off. I told her jot to worry about it and I continued to bag everything with my bad back.

Shipping was very slow but eventually made it.

Ordered my items online when it's on sale and they rejected due to security reason. They are just too lazy to post out my items. Now it's not sale anymore and they said I can order it. What a load of BS!

Placed two separate orders online. Both orders arrived with incorrect items. It’s now been a month and many phone calls to customer service later I still don’t have my items. Every time I called I would get the same “we’ll sort it out asap and we’ll email you””…. Still waiting for both actions!

Bought undies. Washed them, wore them, washed them, they fell apart. Target not interested because it’s a ‘worn’ item. I expect any item of clothing to last more than 2 washes.

On Thursday 4th May 2017 I purchased a 3SIXT Virtual Reality Headset for $35 from the Chirnside Park Store so I could watch virtual reality content with my old Home and Away Episodes.

This app is such a joke and app errors have not been fixed for years.. I know because I have called their “customer support” several times to voice these issues and I get half ass help.

Along with the slack team in fixing the issues, these are what I have encountered over the years to date:

Adding items to my cart and then upon checkout, there are no longer available. CS answer “it hasn’t updated on the system and I should use the website instead”. What a joke. I spend time shopping on the app and the availability of items isn’t even accurate. Which is annoying when it’s also the case of doing a click and collect. Not even being able to do delivery also.

Using a gift card or return card. Many times I have used one and it will withdraw the funds without fulfilling my order. CS response “refund without finding where the money is gone so I need to redo my whole order” Not fair when I have a return card to use and can only go in store to use it. However, a new glitch has occurred where it won’t let me select the gift card/ return card option at all! The app tells me payment method cannot be saved!

Stamp or team member discount not applying. I hear all the time in store “use the target app today for a fast and easy shopping experience”. Well absolutely not. When I want to use a stamp discount it will not always work on my cart even though I have gotten what is in the description, or even clicked the page of what options of products are available to use this discount on. As for team discount it will not always accept my number saying it is invalid. Which is not the case as I have used it before many times and it operational in store also.

Perfect link to my next point that I need to sign into the app way too often. If this was so secure and easy. Why can’t my team member discount be saved? But also when I want to view my order history I will need to log in. I am already logged in that’s how I can see all this information… just to see the specifics of the order and when I need to go for collection. Now when this happens. It blocks out my email address bar with a blank space. So when I put in my password it won’t let me log in. As I can’t fill in the email address which is usually saved on there. This then forces me to log out of my account and re log in again. Once more, pathetic.

Finally when I try complete a purchase, there are times an error bar appears telling me the my delivery details are incorrect and they need to be updated. I have found no way around this. They are correct as I have used them before and not changed. I have redone them endlessly and even the same issue happens on the website. CS response “it’s my issue and I should delete the cookies from my browser or try a new one”. What other website has this issue? I have never come across it.

I’m sure there are more issues I have not named. I wouldn’t be surprised.

It 100% puts me of from purchasing. Most times I go without.

Why. Can’t. This. Be. Fixed.

It’s absolutely ridiculous.

Sad to hear this happening to others, and still no response.

I changed my email to a .au email address and placed an order and I didn’t get any emails from Target only from the delivery company. I placed 2 more orders and the same thing no email from target. When I placed an order with different email TLD changed I was sent emails from target. It wasn’t my email because other companies/retailers were able to email.

Target bull creek, very disappointing, bad costume service, I will never ever shop at target again,

Target in Eureka is a mess had to push cart around messy areas it also a trip hazard.

I have over a few years bought about 8 Piping Hot cotton dresses from Target.
Then Target closed and after about a year or so I was in Maroochydore Target and saw Piping Hot dresses.
I bought one in a green but dare not even wear it and Target informed me a few weeks later that they had a size 12 of that dress in a Sky Blue. I paid $30 and they sent it to K Mart.

The dress is a disaster. When I was in Target Maroochydore they had about 3 size 14 in this blue on their racks.. Obviously you had to be a size 18 with very big hips to wear the 14. So the sky blues that were in Target looked Sus.
Anyway Target contacted me to say they had a 12.

This dress is so dodgy.. It would fit a 14 with hips the size of an elephant.
It started out 0K but the fabric just goes straight into stre-t-c--h!!!
I have about 8 of those dresses and this one is DODGY!!!
After telephoning Target I am getting no where. I sent a photo of this dodgy sky blue dress stretched and sitting ontop of another dress to show the problem.

SILENCE.

Then I suggested that Target donate the $30 to the earthquake victims in Turkey or Ukraine people who have lost their homes.

I had also mentioned in my first email that their swim suit was very good. I usually buy Jets or Seafolly.

They obviously do not understand the English language and customers are proberly dealing with an overseas call centre.

They have sent me an email saying they are sending a $10 gift vouchure.
They off loaded a $30 dress that should have been thrown in the bin or re sized to a 14 and then given to a dress maker to run the hips in.. Then it would have been a $30 dress. But they have ripped me off by $30 plus they don't understand about the cossie. So stupid they think it's a complaint.

If the store has any brains they would welcome fashion feed back
. This way they have so sickened me.. I will never shop there again.

Purchased 2 x side tables online with my PayPal (Linked to a bank account with NO CARD) When they were delivered in poor condition I took them to a local store only to be told I needed both the receipt and the CARD I used to purchase them Provided the receipt from PayPal and the transaction ID Also showed my matching online transaction on my phone from my bank account Still as case of "We need the card" Explained there IS NO CARD for that account The manager finally provided a refund but it took a lot time and "arguments" with other staff who kept telling me "every account has a card" More and more, people no longer have a credit/debit card with their accounts in these days of tap and go with a phone

Placed a Click&Collect order due to an urgent need for a gift as Target online said it would be ready for collection on the same day in 4.5 hours. I contacted online customer service after not receiving any updates on my order only to have them tell me my info or payment method has mismatched information but can't tell me what exactly it is. They then sent me an email instructing me to call a call centre to "verbally confirm my details to release or place a new order". I called the call centre only to repeat the same conversation with an extra piece of information only the IT department can review my "mismatching" information and it takes 24-48 hours. The call centre cannot help me in any way, not even to cancel this order.
First of all, it would've been nice to provide me with the above information at checkout. Second, thanks for leaving me hanging with no updates. I had to reach out to find out why my order still isn't ready after 16 hours past my collection time. There goes my half an hour speaking to your staff that can't help me, and only provided me information that you could've initiated with an email (so what's another 5min on writing you a bad review?).
I would've never placed this order if I wasn't falsely promised a collection time. I would've never placed this order if I had known Target is still too stingy with their budget to build a system that works in customers' and staff's favours.