TargetReviews 

Ordered a Fila Mini Stepper from the Target Online store on 26 September. Of course they gladly took my payment and no news from them thereafter. No advice or notification about delivery. And it's almost ten days now. I check the Tracking of the order only to read that they are still packing my item. Not even sent yet.
This is a total rip off... My biggest regret is ever placing an online order with the company. Doubt I will even receive the item

Ordered a blender, on offer, paid and waiting for delivery to find a refund in my account 4 days later and an email from Target simply saying order cancelled. Left me short of the item and now having to find another, in lockdown, and wait for delivery from someone else. So so poor.

The strength and integrity of a company shows when there is an issue .. in my experience
Yes across the board, there are delays to orders being shipped out . But No replying to 3 emails customer care online chat and on the phone can only provide the same information my online order account gives me .. Answer:'we are processing your order' and apologies but that's it ! which I could tell them because processing is the same info I access online ..

Zero follow up and update communication is probably the biggest error and a patronizing outcome when i do get through, from great efforts of my own

in comparison to other online orders and other company delays the communication has been much better and delays managed well

There was no delay in taking payment Though

Frustration levels high and experience poor with this company. Would never recommend buying online to anyone

I'm fairly pleased with online shopping at Target, however twice now, I have been delivered an item with the security tags still attached.
On the previous occassion (before lockdown) I was able to go to the store to have it removed.
However as we are in lockdown and have been since August 12, I can no longer go into my local store.
The item I bought was a winter top, and now the weather is getting warmer I won't have the opportunity to wear it.
I contacted Target 'customer care' 2 weeks ago and have not had a reply to my email. Very disappointing.

Update on my purchases.
After many phone calls with Target representatives (located god knows where) and emails with Afterpay, my issue remains unsolved. Am still paying for items not received. Talked to a Target representative today, who said my payments will be reimbursed......but no email confirmation. What was I thinking!!!!!? Spoke with my sister-in-law who's had a similar experience with the store. Spoke with my bank manager who said he's been inundated with people being ripped off with online shopping.

I will never order online again from Target
I can drive to Target Goulburn in 10 mins but it took over fours hours to click and collect one item.
Next iam now trying this is third day to return the item because they will not take it back in store unless you have a ticket from online. I have tried online i have rang> I have requested they texted as they asked. I have gone online some many times i have lost count but when i get to submit nothing happens.
Some much for serrvice.

I will never order anything online from Target again!
I can walk to my local store in 20 minutes, but don't want to head into the shopping centres during Covid19 lockdown. I ordered an air fryer on a Friday, fully expecting it to arrive one day within the next week. The following Friday has already passed and there's still no sign. Apparently it was 'collected for delivery' 6 days later on the Thursday so it would be reasonable to assume I would have it the following business day... but NO... it is due for delivery Wednesday. So, 6 days from ordering it gets collected, then a further 6 days it sits somewhere before delivery!!!
A terrible experience

Branch Manager of the Year - Taree NSW
We purchased a product that was faulty in the Gold and shipped to my daughter due to Lockdown. The product was faulty, I phoned the branch manager in Taree and he ordered a new one from Newcastle. This is really above and beyond. Thank you Glen

Bought a few items online and needed to return one of the items as it wasn't right. Went to the store (click and collect counter) and was told to come back after lockdown as they were not giving refunds at this time. So make sure you order correctly as you won't get a refund until the lockdown lifts. Who knows when that will be.

I ordered clothes for my sons' camp 14 days in advance. They shipped 7 days from my son's camp. Most of the order is coming from literally the other side of the country. Why Target? Now I had to drive to Mackay - a 5-hour return trip - to buy the things for my son's camp and now I'm out $700 instead of the original $350. And then I got an email that an item was out of stock. If I was designated to my closest warehouse, I would be more understanding. But are you telling me, you are willing to ship me stuff from the furthest point of Australia to me, BUT THAT ITEM IS OUT OF STOCK ACROSS THE WHOLE COUNTRY? Just... I don't understand. A rubbish experience and I will NEVER shop at your store again. Even if you were the last place on Earth during a zombie apocalypse, I would rather fight zombies nude, with my chest puppies flying than go into your store for supplies.

Dreadful experience shopping online. A Lego set I had been wanting for some time went on sale. I ordered it immediately to ensure I didn’t miss out. Item arrived and they sent the wrong one. It now says sold out online and I can’t get any assistance to advise if I will get the correct replacement despite multiple attempts to get an answer. I just want to know if I need to order elsewhere because it’s selling out in other stores too. I’m also told it can take 2-3 weeks once they receive the wrong item back to get my refund if they do need to refund me! I will never order online again. I accept mistakes happen but the customer service is dreadful to non existent.

Was offered a $10 discount for first order but when you go through check out process there is no where to input voucher code so you don't actually get a $10 misleading and false advertising.

Ordered a PlayStation 5 on July 9th which was shipped from their VIC warehouse to Target Broadway and has since gone missing. Neither Target nor the Courier, CourierPlease seem to know where my order is.

Both have been totally clueless in dealing with this.

Worst online shopping experience ever!

Ordered some Lego Technic to get us through school holidays in lockdown. Courier loses the parcel, spend two weeks chasing it down via courier and Target. Package finally arrives (damaged) today and it's not even the Lego set we ordered! Now I have to try to get this one returned and who knows how long it will take to get a refund or ever get our hands on what we originally ordered. Dealing with Target is a nightmare, will NEVER order online through them again.

I always bought my stay up stockings at target. 2 pairs $10.. loved them.
Now you've changed them. $16, and although I like the actual stocking, the stay up bit is nothing like the old style.
They WILL NOT STAY UP.
So embarrassing when one fell to my ankle on a night out.
I've rinsed them and they still won't stay up.
I'm losing faith.. you used to be awesome.

If I could write no star I will!!! Ordered a click and collect for a gift they get the money worth 198.$ and later they told me my order could not be processed! They thought I’m not the one ordering?!!!! That is why I choose a store to collect it!!!!! And now I have to wait 3-5 BUSINESS day for it to be refunded on my account. Well Done TARGET. The event was today!!!! What if That’s the only money I’ve got???? Should I tell the celebrant wait for 3-5 Days?????!!!!!! Nice customer service!!!!

I had a really bad purchase experience. I won't go into it here. Trust it was bad enough to warrant multiple attempts of contact and feedback.

I get a request to review the product online, I write the review. I say the product was okay, some parts were low quality - but overall the purchase experience was really bad. The review process even asks questions about this!! It was not a 1-star review either, it was fair for the product but mentioned, without emotion or detail, that the online purchase experience was far from perfect.

I get an email the next day "Target values your feedback....but your review doesnt meet our T&C's". No detail why, no guidance how to fix. Just blocked.

What a hamfisted and blatant attempt to manipulate product reviews. It has the added benefit of seriously upsetting people! After this, and no feedback to acknowledge the bad experience, we're now at zero-trust.

Its a big, big brand, it's hard to manage everyone's expectations. I get it. But clearly you have the resources to moderate and block negative reviews, an interesting choice of where to put resources given you couldn't respond to any of my contact attempts to just give feedback on the bad experience. A neat way to make a disappointed but reasonable customer into something far more destructive and vocal.

Placed and paid for an online order over a month ago and I still have not received the goods and have no answers as to when I will receive or what happened to my order. Very frustrating. I will be asking for a full refund and shopping elsewhere in future, which is a shame as I have always been a loyal target customer and liked the products.

Thank goodness for the click and collect service! I relied on it during lockdown and even now, I still use it when my local store is out of whatever I went to buy (so always...). It’s so nice to just get whatever you like delivered to the store and collect it at your leisure. Of course I do get home delivery too, but I find click and collect to be faster often.