Hi everyone, I had great experience with GetOEM/Tasca parts. Yes, it took about 2-3 weeks to get parts delivered (they get parts from manufacturer first, than pack in one pallet and then ship to cust... See more
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They sent me an e-mail a week ago saying my items where shipped it is a lie they created a shipping label but have done nothing with it.
If you respect yourself and your time 100% Ignore this web page, Additional: With this website, I only lost my nerves and time, and in the end, nothing was ever sent to me. When I tried to canc... See more
Did their VIN verification when looking up a part and at checkout and neither one worked because they sent the wrong part and apparently the VIN didn’t show in the order. Contacted for RMA to return... See more
Company details
Information provided by various external sources
Customers are always #1 at Tasca Parts. We believe everyone deserves affordable access to quality OEM parts, straight from the vehicle manufacturer, with the best possible buying experience. We are a U.S. owned and operated genuine OEM parts store with an extensive ready-to-ship inventory of genuine OEM parts and accessories for all Buick, Cadillac, Chevrolet, Chrysler, Dodge, Fiat, Ford, GMC, Jeep, Kia, Lincoln, Mazda, Nissan, RAM, and Volvo vehicles.
Contact info
33 Sharpe Drive, 02920, Cranston, United States
- 1-800-598-1484
- tpc@tasca.com
- www.tascaparts.com
1.9
Poor
621 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Don't order from this shop!!
Don't order from this shop!!! I am from Hungary, and I usuallay order from Rockauto. If I order on monday, the package arrives at friday. Now I tried to order a differential assembly from Tasca. They promised on 19th of April that the packege will arrive on 28th. I paid 1157 USD through Paypal. After the payment I tried to ask in email, that the eta is true?They didn't answer. I tried 3 times the livechat...no answer. Then I delete the order in email...no answer. I wrote to Paypal, and 12 hours later I got answer and money back. I dont understand if they can answer here to everybody, and they can answer if paypal ask them, why can't they answer on livechat or a simple email?Yes, I know the answer:appologize, too much order, covid etc...Zero communication and you feel yourself you are deceived.
I have usa cars from 20 years, and I have never had problems with american online companies, this was the first.
order #1618604
April 26, 2021
Unprompted review
Poor Customer service
Went onto tascaparts.com to get some screws for my truck figure its in stock shouldnt be an issue. 2-4 days processing ha ha ha that BS still said new 8 days later so 6 business days. After 4 tries to connect with someone i went onto their Facebook finally someone to look into order. Not much help there but excuses short staffed you would think this was april 2020 cant process and ship an order of 8 screws well they canceled my order. No communication with customers and blow ya off. First and Last time use and never recommend.
April 26, 2021
Unprompted review
Order untouched after 6 days. No response from anyone at Tasca Parts
6 days after placing an order it's still in "New Order" status and I can't get in touch with anyone. Their chat feature just times out, they're not responding to email, their phone number has a voicemail saying that they can't take calls and the order info on the site isn't being updated. The chat feature shows how many people are ahead of me, but then eventually generates a message that chatting isn't available.
I've ordered from Tasca Parts once before (pre-pandemic) and they were not exactly quick, despite their tagline. But after a few days I was able to see progress on the order. This time they've been unreponsive after the auto-generated email when I placed the order 6 days ago.
If you can't fulfill your orders, then stop taking them until you can get your act together. With so many similar complaints I'm starting to wonder if they've gone out of business.
April 23, 2021
Unprompted review
Frustrating and Disappointing
I phoned Tasca on 3/18/21 to check availability of a number of items. Speaking with a customer rep he advised against every individual part number - "about a week".
I placed an order with payment immediately and received an instant confirmation of the order. I did at the time expect dispatch in "about a week". On 3/27 I received a form email stating one or more items required special order but expected "3 to 5 days".
I emailed on 4/6 requesting immediate dispatch or an update.
On 4/15 I received an email response apologising for the delay due to short staffing and advising the rep had "peeked into" the order and Tasca were awaiting one part according to tracking "a couple of days away".
Again no contact so I sent an email on 4/19 requesting immediate dispatch of all parts to hand or alternatively cancellation of the order and refund.
Nothing heard to date and I now intend to raise a dispute with my credit card company.
It has been a most disappointing and frustrating experience and certainly I would not recommend any dealings with Tasca.
Order #1606631
April 22, 2021
Unprompted review
They don’t have anything in stock that…
They don’t have anything in stock that they have on their website. You will have to wait for may like a month or two to recieve your order. Such a horrible company please do not but for them you have been warned. I wish I had read the reviews on this company before purchasing.
April 20, 2021
Unprompted review
Reply from Tasca Parts
Hello Fatima,
please know that Tascaparts.com takes customer service very seriously and we want every customer to have an enjoyable experience with our customer support team, our products, and our service. We’re very disappointed that you feel you did not receive the service or assistance you requested. There are just a few points I would like to clarify for you.
we state in multiple places on our website, we can not possibly stock the MILLIONS of OEM parts for the 17 auto manufacturers whose parts we sell. That said, under normal conditions, we generally have a very quick turn-around rate for receiving special ordered parts from our distributors. In Addition, every one of the parts featured on our site, Displays the following disclaimer, "PLEASE NOTE: ALL PARTS ARE SUBJECT TO AVAILABILITY and some may require special ordering from the manufacturer." This disclaimer is also displayed on the very part that you ordered with us. It should also be noted, that we currently operate and stock Three warehouses full of stock in order to service our customers as fast as possible.
It appears as if some of our terms of service may have been misinterpreted upon, purchase and for this, we apologize. We certainly design our website with ease of use and customer satisfaction in mind. Again we apologize for your most recent experience and hope to earn the opportunity to better serve you in the future
Horrible experience
I placed my order on March 21st (#1607741). It is now April 19th and I still have no shipping confirmation nor any updates on my order. I have called numerous times and sat on hold for sometimes up to one hour with no answer. I have sent several emails regarding updates and I have not received any response other than a generic reply stating my order would be shipped by the next week. That email was sent to me two weeks ago and I still have not got any updates. However, it further frustrates me that Tasca has time to go on websites like trustpilot and make excuses for lousy wait times rather than answer emails or phone calls. And it’s very annoying when I read reviews on trustpilot about other people having the same issues and being tended to before my emails are even answered. For compensation I asked for a refund on the ridiculous shipping cost I was given and received no response ($29 shipping for some paper gaskets and relatively short coolant lines; very lightweight order). I also asked for free overnight shipping which I didn’t think was an abnormal request for someone who has been waiting this long and still received no response. It is truly a shame I have to make reviews like this in order to get a response from this company. I will never order any parts from this lousy company again if this issue is not resolved very soon. It’s a shame there are this many other customers having the exact same issues.
I understand that maybe the manufactures aren’t making parts as fast, but don’t advertise “Get Parts Fast!” all over your website. Be honest and show some transparency. I know for a fact my local dealership can get the parts by the end of the week, so why is this such an issue? There has been nothing fast about my experience nor have any attempts been made to fix my issue.
April 17, 2021
Unprompted review
Reply from Tasca Parts
Hello Evan,
We appreciate your feedback, as we're always looking for ways to improve our business. We sincerely apologize that your experience did not meet your expectations or our standards. We strive for excellence in customer service and recognize we missed the mark in this particular case. You raised a few concerns that would certainly like to do our best to address. We are very much aware that our phone lines and email communications have been experiencing longer-than-usual wait times and we apologize profusely. Please refer to our site banner for more information regarding communication delays. Please also note, Our trust pilot reviews are monitored by our marketing department. This department is completely separate from the operations of our customer service department. In the event, that we receive a massive influx of orders ( like we experienced these past couple of weeks), our Marketing department will often help our customer service representatives by answering customer questions on social media/ responding to reviews, and doing everything in our power to help mitigate customer frustrations. Please also note that shipping/delivery time estimates are contingent upon the ordered part being currently in stock at our warehouse. If we do not have your ordered item currently in stock, selected shipping times will take effect once we have ordered and received the parts from the manufacturer. We've contacted our customer service manager to inquire about your shipping refund and the possibility of free shipping. We understand your frustrations and acknowledge the service provided on this particular order is not indicative of the service we strive to provide for our customers. We are working to implement systems better serve our customers as well as to provide more transparency during order processing. Again we appreciate your detailed review and hope to speak with you shortly regarding your shipping.
lack of communication
They do not ever answer the phones and do not reply to emails, they should be shut down. We called NUMEROUS times. we needed to exchange a part my husband ordered.
April 14, 2021
Unprompted review
Reply from Tasca Parts
Hello Bailey,
We apologize for your frustrations in attempting to contact us. We are aware that our phone lines and email communications have been experiencing longer-than-usual wait times (as you noted) and we are working to remedy the situation; in the meantime, our team is doing their best to answer all customers and we've also done our best to notify all customers (through notifications in emails and banners on our website) of these delays. Additionally, please note that this situation is certainly uncommon and customers typically receive a response to their communications within 1 business day. Should you be so kind, please feel free to reach out via social media with your name and order number. Our customer service manager would have no problem providing you with an RMA form for your return. Thank you for taking the time to leave us a review and we look forward to providing you with the appropriate part.
Terrible Customer Service
I order some parts. Not updated after few days. I call their contact number many times. Just listening to music for more than 1 hour on phone several times.
They do not answer phone calls, e-mails, etc.
My order number is #1616310.
The terrible customer service I have ever seen.
-------------------------------------------------------
Update 16 April 21: After the Tasca parts response here, I did not get any call or any update e-mail.
You are even misrepresenting my address on your system.
I sent an e-mail to Tasca Parts 3 times from the system on their website about my address, but they did not even reply to any of them.
April 14, 2021
Unprompted review
Reply from Tasca Parts
Hello Mert,
We’re dismayed that you feel frustrated with your shopping experience with us. We apologize for your frustrations in attempting to contact us. We are very much aware that our phone lines and email communications have been experiencing longer-than-usual wait times and we apologize profusely. Please refer to our site banner for more information regarding communication delays. Here at Tasca parts, we value customer service above all else however given the recent influx in orders we've been forced to rotate our phone staff, in an effort to process our orders as fast and efficiently as possible. We've alerted the appropriate customer service representative of your request and you should receive feedback shortly. After reviewing your order it appears as if all of your parts are available so we would imagine your order will ship within the next 1-2 days. Thank you again for your review and we look forward to speaking with you.
Terrible customer service
Terrible customer service. No answers to emails or messages on social media. Made my order 9 days ago and haven't heard anything since. #1613754
April 14, 2021
Unprompted review
Reply from Tasca Parts
Hello Santeri,
Thank you for taking the time to reach out and leave us a review. I believe we actually had the pleasure of speaking with you this morning. Your order was placed fairly recently so our order processors are still working to process your order into our system. You'll be please to know, wE'VE alerted our Customer service manager to the urgency of this particular order and he has assured me that he will be escalating this order through our processing system as soon as possible. Thank you again for your review and please feel free to message us again, in our chat, should you have any questions or concerns.
The Amazon of OEM Parts
Tasca had everything I could of asked for when I needed replacements parts for my Jeep Wrangler. Everything fit perfectly and was delivered very quickly. Would definitely recommend purchasing from Tasca Parts!
April 13, 2021
Unprompted review
Ordered part #EB5Z-3504-U on 4/6 can't…
Ordered part #EB5Z-3504-U on 4/6 can't get through on the phone or email no response from Tascaparts I'd like to know the status of my order #1613763
April 12, 2021
Unprompted review
Reply from Tasca Parts
Hello Michael,
We apologize for your recent experience with Tasca Parts and acknowledge our communication has been a bit scarce as of late. Unfortunately, our customer service team has been a bit short-staffed. Please know we are working diligently to remedy the situation; in the meantime, our team is doing their best to answer all customers and we've also done our best to notify all customers (through notifications in emails and banners on our website) of these delays. After reviewing your order, Our team determined your part will arrive within the next 2-3 business days. We've notified our customer service manager and he has assured us that your part will be processed as soon as it arrives at our facility. Thank you again for taking the time to leave a review and we look forward to fulfilling this order as soon as possible.
Update:
Just received confirmation that your order will be shipped in 24-48 hours. You will receive confirmation via SMS messaging.
They should be shut down!
I made 2 orders 10 days ago. Yet no email nor any updates on it. Looks like it probably drowned within couple of dozens other orders that dont get any attention:(
In a world where we got used to Amazon's speed of delivery - this kind of sellers dont have the right to exist.
The worst thing is that i cant even cancel my order and make a new one in a decent place because they wont react what-so-ever.
An update 4.19.2021:
Although the heartbreaking response of the company, no shipping of the order yet (counting 3 weeks from the order). Unbelievable.
April 9, 2021
Unprompted review
Reply from Tasca Parts
We appreciate your review of the services provided at Tasca Parts and would like to thank you for taking the time to voice your concerns with our team. After reviewing your order, we identified several instances where our customer service representatives could have communicated more effectively. We are very much aware that our phone lines and email communications have been experiencing longer-than-usual wait times (as you noted).
As of last year, Amazon was valued at around 1 trillion dollars. We feel it is hardly fair to compare our operation to that of Amazon as we are a small family-owned business. Our right to exist in this market is entirely dependent on the support of our customers. we both acknowledge and appreciate this fact and assure you we are working diligently to remedy many of the criticisms voiced on this page; With that being said, we were able to locate your order and fortunately, your part has arrived at our warehouse and is ready to ship. Should you wish to cancel your order, please feel free to reach out to one of our social media pages to confirm cancelation. Again we apologize for the lack of communication and hope to earn the opportunity to better assist you in the future.
Deadbeat Company
First time ordering from them they took my money and then after a few weeks canceled my order. I eventually got my money back.
The second and FINAL attempt was three unanswered email correspondences and no one to every answer their phones.
I am DONE with Tasca
April 8, 2021
Unprompted review
Reply from Tasca Parts
Hello Mysticguy,
We apologize for your frustrations in attempting to contact us. We are aware that our phone lines and email communications have been experiencing longer-than-usual wait times (as you noted) and we are working to remedy the situation; in the meantime, our team is doing their best to answer all customers and we've also done our best to notify all customers (through notifications in emails and banners on our website) of these delays. Should you be so kind, please feel free to reach out via social media with your name and order number. Our customer service manager would have no problem providing you with a status update on your order. Thank you for taking the time to leave us a review and we look forward to providing you with an order status update.
My parts never arrived, no mails answered...
Ordered some maintenance parts and a gear lever nothing fancy, all original Ford in early February (about $200) One part was on backorder but at the end of February I received an "items shipped" mail. But now in April, they still haven't arrived in Germany. I know Germany is far away, I'm aware of the Covid situation and I'm a patient guy. But non of my e-mails have been answered. No reaction at all, no parts at all and no money back at all... Can't recommend it. #1591582
April 8, 2021
Unprompted review
Reply from Tasca Parts
Hello
We apologize for your frustrations in attempting to contact us. We are very much aware that our phone lines and email communications have been experiencing longer-than-usual wait times (as you noted) and we are working to remedy the situation; in the meantime, our team is doing their best to answer all customers and we've also done our best to notify all customers (through notifications in emails and banners on our website) of these delays. As for your parts, It appears as if the items were shipped to the address provided at checkout. We tracked your package and it appears as if there may have been an attempted delivery on March 27th. I've spoken with our customer service manager and we will begin filing a claim for this parcel immediately. Again we apologize for the inconvenience and look forward to connecting you with your carrier to locate your parts.
Used to be great
order #1602389. Ordered 3/7/21. I had to confirm fitment for their staff. Then sent numerous e-mails and even tried to call several times over the next 3 weeks. They never answered phone or e-mails. These are very common stocked parts. Tried to cancel. They never shipped until I opened a claim with Paypal then shipped the next day USPS. Boxes came with tags showing they had parts for at least a week. Horrible service.
April 5, 2021
Unprompted review
Reply from Tasca Parts
Hello Ber,
We appreciate your review of the services provided at Tasca Parts and would like to thank you for taking the time to voice your concerns with our team. After reviewing your order, we identified several instances where our customer service representatives could have communicated more effectively. We apologize for the lack of communication and assure you this is by no means standard practice here at Tasca Parts. Our Customer service representative, Jeff has emailed you regarding our return policy, should you wish to return the part you received. Again we apologize for the lack of communication and appreciate you taking the time to leave us a review.
No communication
Just like everyone else who has had a bad experience, no updates on my order and cant get ahold of anyone during open hours. But were definitely quick to take the money out of my account. Just put a dispute in to paypal because i need my money back to buy elsewhere. They tell me to call customer service but no one answere. I just waited a total of an hour on hold waiting to hear from someone and still nothing
April 1, 2021
Unprompted review
Reply from Tasca Parts
Hello Greg
Thank you for taking the time to leave us a review! Unfortunately, we were unable to locate your order within our system given the information provided. Please note, that our phone lines are currently available and our customer service members are eager to help resolve your issue. Also, Our system is set up to automatically charge the customer upon purchase. It should be noted that this is not an uncommon practice within the parts industry and even the e-commerce industry as a whole. We implore you to reach out, as we imagine canceling your order with us will be much easier than filing a dispute with PayPal. We appreciate your patience and apologize for any frustration that may have occurred while placing your order. Our customer service representatives look forward to hearing from you! 401-709-7836
Hello Greg, We assure you our customer service representatives are currently answering call as they have been all day. Thank you again for reaching out and we look forward to hearing from you!
hopefully i get a reply
Writing this to hopefully finally get a reply from Tasca. i ordered some parts about 2 weeks ago and haven't gotten one email about a confirmation or anything but they decide to take out the almost $300 out of my bank still. Seems very unrestful, I feel like I'm going to have a crazy time getting my money back. "sigh". No one answers phones during open hours. thanks tasca for being unreliable...smh.
Replying to Tasca’s reply:
How am I supposed to check my order status when I never got an email confirmation? Did you read my review at all, That’s no excuse for taking someone’s money still and not giving them any confirmation whatsoever pretty sure that’s illegal, you stole my money at this point. and of course the phones still aren’t working. How about you give me a email I can use to talk to someone apparently the person typing reviews has connections
March 29, 2021
Unprompted review
Reply from Tasca Parts
Hello Dalton,
We appreciate you taking the time to leave us a review. Here at Tasca Parts, we value reviews received from customers, as they provide us with powerful insight and helps us determine what aspects of our service could be perfected. Unfortunately at the moment, our phone lines are currently down due to staffing shortages. Our website features a large banner explaining the situation in more detail. Our customer service representatives are currently focused on moving our orders through processing to ensure a quick and accurate turnaround on orders.
In the meantime, we implore you to visit our order status page to inquire about the current status of your order. Fortunately, our customer service representatives should be available to receive calls tomorrow 4/1. Thank you again for your review and we hope to hear from you shortly.
Poor customer service and don’t let…
Poor customer service and don’t let them fool you with pricing. Starts out great until you go to check out and they hit you with $50 shipping rate. After they canceled my order I ended up getting part it at dealership for $4 more. No real savings for the hassle...
March 7, 2021
Unprompted review
Reply from Tasca Parts
Hello AMN,
We appreciate your thorough evaluation of the services provided at Tasca Parts and would like to thank you for taking the time to voice your grievances with our team. Tasca Parts considers customer service an essential pillar of the service we offer our customers. With that being said, we would be very interested to learn more about where you feel our customer service seems to fall short. It should be noted that shipping/delivery time estimates are contingent upon the ordered part being currently in stock at our warehouse. If we do not have your ordered item currently in stock, selected shipping times will take effect once we have ordered and received the parts from the manufacturer. The cost of shipping is also contingent upon the price, size, and location of the parts shipped. We would certainly be interested to learn what part you purchased and the location of shipping to re-evaluate the cost of shipping to your location. Thanks again for your detailed account of your experience with Tasca Parts.com. We apologize for any inconvenience that may have resulted from this order and we look forward to speaking with you shortly
Ordered a replacement mirror for my…
Ordered a replacement mirror for my truck description says "Telescopic mirror, with signal" part arrived didn't have cover with signal light. The arrogant guy on Tasca phone said it's my fault and went on to say Tasca can't put detailed descriptions on parts that would be too much trouble. If you want to see for yourself go to part number 5C3Z17683EAA and see if you draw the same conclusion that the cover and light are with the unit. This is the second time I've ordered from them first time, an interior part, took a long time to get but no big deal. This time it's a safety issue driving my truck with no mirror and it took two weeks for part to arrive then for it to incomplete and the snarly guy on the phone .....needless to say I won't use them again or recommend Tasca to anyone. Oh and I emailed to see if there is a restocking fee haven't heard back and doubt I will.
March 5, 2021
Unprompted review
Reply from Tasca Parts
Hello Bobby
We are shocked to learn about your experience with Tascaparts was anything less than pleasant. We apologize for the inconvenience and would love to rectify this situation for you. If you'd be so kind, please give us a call at 401-709-7836. One of our dedicated customer service representatives would love to assist you with issuing an RMA form. We've also reached out to our developer to ensure all product descriptions are as accurate as possible. Thanks again for your review and we look forward to hearing from you!
I am very satisfied with Tasca Parts
I am very satisfied with Tasca Parts, everything I ordered was also sent. Since my order was quite large, you had to wait for certain parts, but then when everything was complete I had the delivery to Switzerland within 3 days. Top! I recommend Tasca Parts to everyone.
March 2, 2021
Unprompted review
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