Tauck Reviews 80

Tauck does an excellent job organizing tours. But they are not the best for solo travelers. They will not tell you if other solos are going at least I couldn’t find out, and I was the only one alone on a recent trip. . Given the profile of the other travelers including some families that had to be attached at the hip every second, which made it uncomfortable for me (ie entitled young adult telling me where I could sit so they were all together) probably will not travel with them again unless they will disclose/have other solos - better to go alone and copy their itineraries!

Very disappointed in Tauck. When Tauck had to cancelled my 2020 tour due to COVID they were the only company that held back $600 of my trip and then dictate how I have to use my money. I lost a Disney trip to COVID and they returned ALL my money, so did hotels, airlines. I complained to Tauck and they don’t care. Boo to Tauck!!! Will never travel with them and recommend nobody else does!

I took a Tauck cruise of Greece called Treasures of the Aegean. The cruise itself was great. All the passengers tested negative for Covid before boarding the ship. However, at the end of the cruise more than 10 percent if the passengers had Covid and had to quarantine. I had known of the risk of Covid, I would never have taken the tour.

First tour to Yellowstone postponed until 2021 due to COVID. Unavoidable so fair enough. Missed the first night in Jackson Hole due to flight delays. Not a great start, but not Taucks fault so my loss. The tour director was wonderful but park restaurants were still closed, so lots of takeout, a buffet that ran low on food but I do realize there were staffing shortages….enough said. Given the price paid I was a bit disappointed but fellow travelers assured me this was all atypical and Tauck is usually fabulous, so decided to give them another try this year and had questions about the Spain/Portugal tour. After trying repeatedly to reach Tauck by phone, I emailed them. Three days later still no response. Not what I consider fabulous and certainly makes me hesitant to use them again despite what my friends say.

Cannot get through to TAUCK without a 2-3 hour wait on the phone and if I leave my phone number I never get a call back- It is sickening- I have a large family traveling and it is awful- like I have nothing else to do but hang on a phone waiting for someone to answer!

With covid rampant in 2020 of the tour was canceled. Talk said they would keep our $1,200 for future tour. We came to rebook now and have been told that it is no longer available to us. Basically they just stole the $1,200. Read the fine print and find another company. In the age when thousands of Americans are dying every day from covid one company stands out for being the most evil of all. It is Tauck tours

Tauck cancelled the Christmas Markets trip to Germany and Austria, leaving Dec 6, for my daughter and me. I did not cancel. 

Tauck is keeping $1,398 of my money. Again, they cancelled, not me. I spoke to Courtney their guest relations rep. She was curt and refused us a refund. She said we were "nobody special."

My daughter and I waited a lifetime to go. And while I understand Covid is not Tauck's fault, my many reassurances from the company as late as 3 weeks ago that the trip was proceeding has caused me to lose a considerable amount of money on train tickets and other aspects of this trip. Lufthansa is refusing to reimburse our airfare and, of course, Tauck will do nothing to help.

I am disappointed and shocked that Tauck would attempt to keep almost $1,400 when we have hung in there with them for 2 years; it was cancelled in 2020. We attempted to book the SAME cruise for next year 2022, but ALL THOSE CHRISTMAS MARKET TOURS ARE BOOKED. They want us on a different tour on different dates. Doesn't work for us. Does Tauck care? Not one bit.

Their motto is that they keep the porch light on. Buyer beware. They will leave you in the dark and pick your pockets.

Tauck is an example of a travel company acting very, very badly during Covid.

tauck Costa Rica wasted too much of our hard earned money. 2 of the 6 days tour was in long travel so you paid a 1000 for a day of travel x2 and two of the nights are spent in a cockroach, spiders, bug infested in your bed type of hotel. won't be recommending them. travel with national geographic or Patagonia if you can.
our tour director was the best part of this trip he was super friendly and kind. but the rest of it you can do on your own without a tour. its a small country easy to get around.

I agree with all the negative reviews. They canceled my original tour and offered me a full refund or rebook with a $250 per person discount. I made the mistake of rebooking. Now that the new strain of Covid is a threat, they will not refund. Additionally, services and tours on the tour have been eliminated and they are adding in tip “suggestions” even though the trip was sold as included. They do not answer their phone calls and refuse to speak to their booked customers. They couch the degrading of their tours, the poor service and lack of availability to speak to their customers in polite terms, but are rude, money-hungry liars.

Do not travel with this company!
There are too many other groups out there that will care about you and not making money!
Taulk is miserable to deal with. They kept 2 deposits on a trip to Japan that they never were able to go on because of COVID….They refused to refund anything. At one time they were considered the best but not now.
Money is their only concern so I would be very fearful of leaving the country in their care!

Whenever a tour is cancelled for any reason and trip insurance was purchased that amount is used for that exact purpose ie. insurance . Most tour companies take the premium , however Tauck credits that total amount to another tour if booked within their time frame . We have taken many tours , Tauck has gone above and beyond their duties to us each tour . It is unfortunate some do not understsnd trip insurance . When purcasing auto insurance your premium is not refunded if you have no accidents .

Signed up for an African tour with Tauck for 4 adults and one child. Tauck cancelled the Tour in the summer of 2020. They returned airfare of $27500 and a deposit of $ 2,500 approx. However, they refused to refund the insurance
of $3300 approx. Remember THEY canceled the tour but kept the Insurance . An insurance co they own.

TAUCK EVALUATION
TRUST PILOT

I will never book with Tauck again. During Covid when other travel agencies provided full refunds, Tauck refuses to refund the $639 Travel Protection plan fee. They will provide a credit for future travel but I am in a high risk group and a senior and not allowed to travel. Further, Tauck has proven that they do not deal fairly so I would never give them more money for a trip they then would keep as well. The Tauck website states that they "... always do the right thing, deliver more than what's expected,...." Clearly this is not the case. I recommend contacting the Attorney General of CT if you have problems with Tauck.

I will never use Tauck Tours again. I booked a land tour and was told it was fully refundable until final payment. When I had to cancel, I was informed I had to have purchased the protection when I booked in order to get my deposit back. That's just shady and unprofessional. I cancelled over 5 months prior to the tour.

Tauck is all about your money and them. They could care less about you. The highlight of our trip to Ireland was to stay in the Dromoland Castle, we got there to find out that we were staying in a local Inn that was 1/8 of the cost and they refused to reimburse the difference and acted as if they could care less. Because the group was so adamant, they sent a check for a very small amount with a small amount credit for another trip: which we will never use. How awful to pay so much for a trip and go to find that the highlight of your trip was taken away. They never even offered to take us to even see the castle, a few of us skipped out on part of the local town tour and paid our own way to go tour the castle we were suppose to stay in. Tauck never apologized, nor took proper responsibility on their own. There was several tours we could have took that were much less cost and they did stay in a castle.

Booked trip to China in April 2019 for trip in October 2020. Told no pricing available when we booked but encouraged to put down a deposit and "protection" for cancellation option. Got a letter days later that no further interaction with Pandas on the trip - ok, that happens. Now see political problems with China/ Hong Kong so I called yesterday to cancel trip. Told I would get $1000 back, but not $1200 fee for "protection". I was told I had 1-year to rebook with Tauck or lose that $1200 "protection" fee all together. We were not told that when we booked in April. If we were, we would not have booked the trip at that time. They have over 14 months before the trip. There is no reason to hold my $1200 "protection" at this time. I DO NOT RECOMMEND THIS COMPANY. Shady at best. Poor customer service on the phone. Asked to speak to a manager but "none were available". I just filed complaint with BBB.