TAYLORMADE PLUMBING AND HEATING Reviews 6

I made an appt for a 3 hr time period. They were a no show. I called up after the time slot ended to ask an ETA they said they attended and no-one was home, which was incorrect, I had been home all day. They called back to confirm my address, which they had down wrong, even though I had confirmed this on the phone and in writing the day before - when I pointed this out (no yelling, no crass language, just firm that they had my address and had made a mistake) they had an issue with it. I apologised, even though they made the mistake, and then asked why the engineer didn't call me when they couldn't get a response at the house, which seems a sensible way to check in if you believe you are in the correct place. After this they said that I was being rude and declined to go through with the job.

What a wonderful, and pleasant experience as always. I cannot recommend Taylormade Plumbing & Heating Services highly enough.

When something goes wrong - I call Max for help. Today Esi arrived as planned and serviced the boiler and fitted a new kitchen tap. He has visited us a few times for different issues and emergency. Esi is helpful, polite, very efficient and professional with excellent communication skills. A big thank you to Taylormade team. This is a team that I can count on because they are trustworthy and good at restoring your comfort.

I phoned at 11.30am and Max was here just a few hours later. The problem with our Vaillent boiler was soon fixed and we had hot water again. Such a relief. The visit cost £95 but I thought this was good value in view of the rapid response, but also because I feared it might have involved a more serious problem.
Would use again and recommend.

Our shower mixer tap was not working properly. Taylormade quickly diagnosed the problem and recommended a replacement unit, which they ordered on our behalf. Esi, the fitter, duly arrived and fitted the new unit with no problems. Esi was extremely polite and efficient and at all times kept us informed. We would have no hesitation in recommending Taylormade.

Max attended the office site on Wednesday afternoon.He identified a number of issues and restarted the boiler but made no Manual adjustment to fix the issue with the thermostat so the boiler would continue to function.
The next day I received a quote of over £900 to fix the issues and service the boiler.
On Saturday morning I attended the office and the heating was off again. I emailed Max to state this and received a tirade of abuse questioning his workmanship.
I have since had a new tradesman who fixed the issue in 15 minutes and the boiler has functioned since.
The New service quote Is also far more “competitive ”.

Highly recommended. Max and his team and great and did a great job. Book him with confidence.