Tecaz Reviews 

836
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff for providing exceptional design assistance, helpful advice, and patient guidance during store consultations. Many consumers note that the dedicated team consistently goes above and beyond to ensure every design detail is addressed, making the entire planning phase remarkably simple and straightforward. People are also extremely pleased with the high quality of products, ranging from stunning bathroom suites to beautiful kitchen units. Reviewers consistently highlight that the independent fitters are professional, reliable, and meticulous in their craftsmanship, delivering flawless and stunning finished results.

What people talk about most

Staff

People report positive experiences with staff, highlighting friendly and professional team members who manage... See more

Service

Customers consistently note positive experiences with service, highlighting a first-class process from start... See more

Product

Customers had positive experiences with product, expressing immense satisfaction with the great selection of... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the superb... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful advice, prompt support, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We went in totally blindfolded with no idea of what we were looking for and me being indecisive is an understatement ! The patience, help and advice from Paul Dolan at Tecaz Stockton was above and bey... See more

Company replied

Rated 5 out of 5 stars

Tecaz North Shields new kitchen. Delighted with new kitchen. Excellent design assistance from Peter in store with some really good ideas and recommendations. Fit team did brilliant job with new elect... See more

Company replied

Rated 5 out of 5 stars

Mrs Denise harkin Recently had my kitchen fitted .through stockton tecaz jess was very helpfull in organising the planning neil the fitter did a fabulouse job the cuboards and doors are fab the whol... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say that the experience we have had over a number of years with Tecaz (in particular the owner Paul) has been amazing. Paul has personally dropped materials in out of ours to our pr... See more

Company replied


Company details

  1. Bathroom Supply Store
  2. also in
  3. Bathroom Remodeler
  4. Kitchen Furniture Store
  5. Kitchen Remodeler
  6. Kitchen Supply Store
  7. Tile Store

Written by the company

Tecaz is the largest independent bathroom and kitchen company in the North East, having 3 vast bathroom and kitchen showrooms situated in North Shields, Sunderland and Stockton. Each premises shows all the latest designs in bathing, showering and kitchens, in either contemporary or Classical styling. The Tecaz name has been well known for 40 years in the Newcastle and Sunderland area from it’s origination in Boldon. The first properly dedicated bathroom and kitchen megastore opened in North Shields, Newcastle in 1985. After North Shields, a showroom in Ryhope was opened in 1999 in a 26,000 square foot former Co-Op superstore and not long afterward a 32,000 square foot Cash and Carry building was purchased in Stockton. All had the emphasis on the broadest range and best prices combined with quality. Pennywell overhead web image When the opportunity to purchase the ex-Sunderland Echo building in Pennywell Industrial Estate, Sunderland, close to the A19 was identified, it became obvious that this was a worthy successor to the Ryhope premises, therefore in May 2015 this site was acquired. Due to our huge floorspace we have a massive area across our 3 showrooms, displaying a huge number of brands, and products displayed, so you can see and feel the products. At Tecaz we showcase 150 bath and shower rooms, and more than 40 kitchens room settings, from over 25 leading manufacturers, at each shop. With a team of designers available to offer advice and free computer planning, and installation support on larger projects you are sure to achieve your dream bathroom or kitchen. With emphasis on innovative planning being a major consideration for any bathroom or kitchen project, the free computer aided design with the added peace of mind of a free service of survey before installation means that your dream can be translated into reality with the minimum of disruption. We also offer FREE granite worktops on selected rigid built kitchen ranges.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

836 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(836)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tecaz pennywell

Thank you for supplying our new bath it is exactly what we wanted. Thank you also for recommending Steve to fit the bath and additional items.
They did a fantastic job and even took the remains of the old away.

May 2, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Hello,

So glad to hear you love your knew bath.

Unfortunately we can't comment on your fitter as we don't know them, but we are certain your feedback will reach them!

We appreciate you taking the time to leave your review.

Regards
Tecaz

Rated 5 out of 5 stars

New bathroom

Ordered a new bathroom today with Elaine from the north shields branch. She went above and beyond to help me find what I was looking for and to get it at the best price she could. Would definitely recommend

April 23, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Hello,

We do agree that your designer provides a great level of happiness to her clients, and with the amazing pricing that Tecaz offer with fantastic discounts across such a wide range of products, this really does allow her to create some fantastic deals for her customers.

Regards
Tecaz

Rated 5 out of 5 stars

Thank you Lisa!

Lisa was really welcoming and gave us her professional advice regarding our purchase. Lisa was very patient and helpful, very knowledgeable and I would definitely recommend her if you ever visit the Stockton branch.

April 13, 2024
Unprompted review
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Reply from Tecaz

Hello,

As is noticed from so many of our reviews, you really got a good one! Giving such a warm welcome, patience and care with each customer. Thrilled to see you are as happy as we are.

Regards
Tecaz

Rated 5 out of 5 stars

Lisa from Stockton branch

Got our bathroom toilet and sink from the Sunderland branch with staff being very helpful.At the Stockton branch today to get the rest of the fixtures. Lisa very very helpful , she couldn’t do enough for us, especially when the black radiators we wanted were not something they had in store , she she spent a very long time looking threw different brochures to try and find us the cheapest price . Would definitely shop here again and go straight to Lisa for all her help in the future :)

April 13, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Hello,

She really does go out of her way for every customer! Giving such an amazing customer service at all times. So glad you seen the amazing qualities we do!

Regards
Tecaz

Rated 1 out of 5 stars

Terrible customer service.

Terrible customer service.

Ordered wrong shower tray and different sink to what I was shown. Not interested in admitting any fault or resolving.

As can been seen from the companies reply, the above rings true, it seems miss selling is common practice at Tecaz!

Do not buy from here!

April 9, 2024
Unprompted review
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Reply from Tecaz

Hello,

We are really sorry to see you have left a defamatory review after purchasing the wrong goods. We are aware of your error in purchase and have offered to assist, unfortunately your review will not change the situation.

Regards
Tecaz

Rated 5 out of 5 stars

Excellent service from Tecaz … design…

Excellent service from Tecaz … design advice from Elaine was amazing so helpful and enthusiastic and the fitters Phil and Henry were brilliant… attention to detail and reliable second to none… resulting in an incredible en suite … will definitely recommend and use again

March 27, 2024
Unprompted review
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Reply from Tecaz

Hello,

As so many will notice, your designer truly is a common theme on these amazing 5 star outstanding reviews. This really does reflect the work put out by her on such a regular basis helping our customers bring their dreams to life!

Unfortunately your fitting teams do not work for us, but we are certain the amazing feedback will reach them!

Enjoy the bathroom!

Regards
Tecaz

Rated 5 out of 5 stars

Have used Jessica Knox twice over the…

Have used Jessica Knox twice over the years to supply our kitchens and have always been impressed. Nothing is too much trouble, she takes her time and makes you feel at ease. So when my mam was looking for a kitchen had no hesitation in recommending Jess. Spent 3 hours with her today, same fantastic service as ever.

March 23, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Hello,

Thank you so much for your review. Your designer really is fantastic. Spending time to ensure her clients really bring their dream to fruition. Making all concepts a reality where possible and going the extra mile every time.

We appreciate you taking the time to leave your feedback.

Regards
Tecaz

Rated 5 out of 5 stars

Obviously as a tradesman I look all…

Obviously as a tradesman I look all over for the best deal and every time Elaine at teecaz beats the prices not only that she is excellent at organising what I need so when it come to doing my jobs they all run smoothly. 100% recommend giving Elaine a visit when looking for a purchase.

March 14, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Hello,

Thank you so much for your review. We really do love the work that you designer does and how she really does try to go the extra mile.

We look forward to seeing you again soon.

Regards
Tecaz

Rated 1 out of 5 stars

Faulty goods no refund

Please be aware of 5 day policy
Bought a cast resin shower tray checked OK within 5 days looked OK went to fit and was warped unable to level impossible to fit glass screen as that bad a manufacturer fault they will not refund told to buy another as had it 9 days I have the defect tray and pictures available if required

March 9, 2024
Unprompted review
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Reply from Tecaz

Hello,

We are once again politely advising you to remove your falsified review.

As a business we fully understand it is difficult when you can not get your preferred outcome to a situation, and we do comprehend that frustration.

However being abusive, aggressive and threatening to colleagues and then placing several falsified defamatory reviews will not amend your situation nor bring you any appeasement.

Regards
Tecaz

Rated 5 out of 5 stars

Outstanding customer service.

Outstanding customer service from going in, having a chat with Elaine, picking out what we wanted to the lads that came to rip out, fit and clean up. Absolutely over the moon with the work carried out. 100% recommend.

February 13, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Hello,

So pleased to hear you are happy with your chosen bathroom, your fantastic designer and your customer service.

Whilst we can not comment on that of your fitting team as they do not work with, or for us, we are certain your feedback will reach them.

Thank you for taking the time to leave your review.

Regards
Tecaz

Rated 5 out of 5 stars

Excellent all round

Brilliant service from start to finish, from the help and advice from Elaine in the showroom to the finished bathroom done by the fitters who work alongside her.
Outstanding job done. Highly recommended. Thankyou so much Elaine and team from a very happy customer.

February 26, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Hello,

Your designer really is a shining star isn't she! Not only making her customers feel relaxed, but also helping them create an amazing showpiece inside of their homes by taking the time to listen to what they want.

Whilst we can't comment on your fitting team, as they do not work for, or with Tecaz, we are certain your feedback will be passed on to them.

Enjoy the bathroom!

Regards
Tecaz

Rated 5 out of 5 stars

The guy was great

The guy was great, gave us some great help with bath panels, explained all I needed to know, price matched a competitor, and we will return for the radiator, great service, thanks.

February 26, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Hello,

Thrilled to hear you enjoyed your experience.

See you when you need that radiator!

Regards
Tecaz

Rated 5 out of 5 stars

Lovley Bathroom

Myself and my partner recently purchased a bathroom and kitchen from tecaz north shielkds. They both look amazing and we are both over the moon. Thanks to all the staff that helped build our dream.

February 24, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Hello,

We are so glad to hear you are happy with your experience.

We value all feedback here at Tecaz, regardless of it's nature. Thank you for taking the time to leave your review.

Regards
Tecaz

Rated 5 out of 5 stars

Bathroom & Kitchen

After a little time shopping around we were recommened to Tecaz as they do both bathrooms and kitchens. Needless to say I am not dissapointed with the level of service at all. I was quoted a 6 week lead time as the kitchen was made to measure and not pre built. During this time I was updated frequentlyly by the store manager and the in house designer Mohammed. We had one little hickup along the way but that was resolved with great haste.
Going forward I will be looking to also uprade my en-suite and would personally recommend anyone looking at a bathroom or kitchen to keep Tecaz in mind. Great job and thank you again.

February 24, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Hello,

Your designer really does a fantastic job of putting his over 20 years of experience into helping customers design the very best kitchens and bathrooms they can envisage.

We value communication with all of our customers, and will always endeavour to make the experience as good as we possibly can.

See you when the en-suite is needing a re-vamp!

Regards
Tecaz

Rated 5 out of 5 stars

En Suite

I went to Tecaz for my En Suit and I am extremely pleased I did. Elaine from Tecaz in North Shields helped me last year with my parents bathroom so I knew I wanted to go back and see her for my En Suite. Elaine remembered me which made me feel very valued as a customer. From my brief she knew exactly what I wanted and kept all of my products within my budget. (And has helped me create the most classy and modern en suit)

I then used Elaine’s recommendation of Phil to fit my en suite, Phil also fitted my parents bathroom over a year ago. Phil and Harry worked so hard even when they came across a few issues due to my property, they over came them with easy and no fuss. They really respected my property and left everything tidy.

Thank you Tecaz and mostly thank you Elaine one again for helping me create a stunning en suite and proving as always the most amazing customer service xx

February 19, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Hello,

Thank you so much for your review. We do agree that you designer is superb, always doing what she can to help customers dreams become reality.

Whilst we can't comment on your fitting team as they do not work for, or with Tecaz, we are certain your feedback will reach them.

Enjoy the bathroom!

Regards
Tecaz

Rated 5 out of 5 stars

Attempted to buy a new toilet seat for…

Attempted to buy a new toilet seat for a unit bought in 2011. Craig who served me was amazing. He did his best to find the right one for me, looking up my details on computer. Although I could not resolve it today Craig went out of his way to help. An absolute star.

February 19, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Hello!

You have hit the nail on the head, an absolute star! He really is an amazing colleague for us, going out of his way at all times to help each customer he serves.

We hope you manage to sort a seat soon!

Regards
Tecaz

Rated 5 out of 5 stars

Excellent

Just had a new kitchen supplied and fitted by Tecaz Stockton , the experience was excellent from start to finish.
Kev the sales man has years of experience and helped us on many thing with his suggestion’s which we hadn’t thought of. He was very patient and showed numerous designs.
Phil the kitchen fitter was outstanding, it’s been a long time since I have seen someone so dedicated to his trade. He literally went the extra mile to complete an excellent fitting. He is very trustworthy and nice man, who has a vast array of tools to do the job. I would recommend him to anyone.

February 15, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Hello,
Your designer really does share a wealth of industry knowledge and expertise. Bringing every customers dream to fruition and helping create an amazing vibrant reality!
We can't pass any comment on your fitting team we are afraid, as they do not work with us, but we are certain your feedback will reach them.
Enjoy the kitchen!

Regards
Tecaz

Rated 5 out of 5 stars

Tecaz Stockton …

After visiting 3 other kitchen suppliers locally we called into tecaz Stockton branch at short notice as they had supplied a fitted bedroom some years early which was excellent quality and still is. We were met by Vanessa who was extremely helpful and knowledgeable, in turn she introduced us to Kev the design consultant and at very short notice answered all our questions and arrived at the very competitive price. After much thought we have decided to choose another reputable supplier but cannot praise the two employees of tecaz enough. we will definitely return in the near future when we decide to revamp our main bathroom.

February 1, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Thank very much for your feedback.

We are sorry to hear you chose another supplier, but we do hope to see you in the future for your bathroom.

Regards
Tecaz

Rated 5 out of 5 stars

We got the creative spark at Tecaz North Shields …

We visited Tecaz North Shields showroom looking for ideas and inspiration to renovate our bathroom. We were very impressed by the wide choice of ranges and competitive prices. Their designer Elaine immediately understood the look we wanted to achieve and was possibly the most patient, helpful and knowledgeable person I have ever met, helping us put together the right spec and look we wanted for our budget. We left getting exactly what we wanted as well as advice about accessories and finishing touches that we sourced ourselves. Her bathroom fitting team have just installed it all and we are thrilled with the results. They were careful, diligent and friendly; and never complained once about bringing all the items and tools up the three flights of stairs to our flat..

January 30, 2024
Unprompted review
Tecaz logo

Reply from Tecaz

Hello,

We are loving this review just as much as you! Unfortunately we can't pass any comments ourselves on your fitting team, however we are sure that they are just as amazing as your designer who helped you source them.

We constantly get great feedback about your designer for the intricate, and fabulous designs that she creates helping her customers truly bring their dream to reality, no matter what their budget is.

We really appreciate you taking the time to leave your review.

Regards
Tecaz

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