The case itself is excellent, however, one of the attachments securing the cross body strap sheared off. Despite being offered a replacement within the guarantee, it took two months for this to happe... See more
Company replied
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Review summary
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Based on these reviews
Firstly to be fair, I have ordered cases over the years for my iPhone 15 and now my 17, and both arrived within a few days and are great quality. However, I emailed customer service a week ago, a... See more
I’ve been using Tech21 case for years and they’re brilliant. I’m a serial phone dropper and my phone has never been damaged in a Tech21 case. Because I’ve been so pleased with them, I decided to give... See more
Customer service is not an option by phot or chat. Customer waits for days before get response. Need tech21 to invest in customer service and post sales.
Company replied
Company details
Written by the company
Since 2005, we’ve been creating rock-solid protection that lets you use your tech devices carefree. We get that you're going to drop your tech more than once, so unlike other cases, ours protect drop after drop. The impact absorbing technology in our cases is designed by dedicated in-house scientists and is totally unique to tech21, ensuring that we’re offering the most durable materials and best drop protection around. And now with the addition of biodegradable materials and microbe-fighting formulas, tech21 products offer cleaner, more sustainable phone protection.
Contact info
5 Church Street, TW1 3NJ, London, United Kingdom
- +442033017690
- helpdesk@tech21.com
- www.tech21.com
3.5
Average
11K reviews
Replied to 47% of negative reviews
Typically replies within 2 weeks
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The slim clear case is amazing
The slim clear case is amazing. Very slim and easy to hold, not to mention, it's very durable.
June 11, 2025
Still not delivered
Still not delivered
If not delivered in next 7 days I’ll ask my card company to reclaim the money charged
June 10, 2025
The product never arrived
The product never arrived!
I have been writing to customer service and they do not respond. I placed the order on 9 June and today on 24 June I still do not have the product nor the refund! customer services do not care and do not even care to respond!... and now I have been asked to rate my purchase... is this a joke ?
June 10, 2025
Delivery tracking
I was looking for a Tech21 case for my daughter’s 15pro max in he Philippines but Apple store there doesn’t have any in stock. So when I got back in the UK I check if there’s available, and I was directed to Tech21 website and they deliver in The Philippines. Ordering process was straightforward and was dispatched the next day.
Only reason I only gave 4 stars is due to the tracking did not work. It wasnt providing update on the status of the shipment, if it already arrive th country of destination and if the local carrier had already pick up and ready to deliver.
The item was delivered after 9 days and my daughter is happy with the case.
June 9, 2025
I never received my order
I never received my order and have been constantly emailing them for over 20 days. I’ve bought cases from them before so I recommend you buy them in person and not online, completely unsupported after purchase.
June 2, 2025
The case is exactly what I wanted and…
The case is exactly what I wanted and the delivery was very quick.
June 9, 2025
Poor service
My parcel was delivered to another property. No telephone number on the website to report this issue. I have sent emails but no response! Quick to take payment! Absolutely poor service and no product! Where’s my reply and refund!
June 19, 2025
Unprompted review
My items were damaged
My items were damaged, scratched upon delivery. I started contacting tech21 on 6/10 and still have not heard from them and it is now 6/21.for a return all I needed was a return auth, label and refund. I love the tech21 cases but the CS is not good.
June 6, 2025
Twice I sent an email requesting…
Twice I sent an email requesting information on how to return an unwanted item in my order and only ever got automated responses to the emails. very unsatisfactory.
June 6, 2025
The order came as empty box
The order came as empty box, which ultimately ruined my plan to receive it for an occasion by a certain date.
On top of that, the company never acknowledged or apologised for the situation, or explained what happened.
June 6, 2025
The customer service is very poor
The customer service is very poor, I can not get through on the phone . I am still waiting to hear back from them. It’s frustrating as my issue has not been resolved, I was not sent a tracking number. I certainly will not use this company again. It seems very amateur.
June 2, 2025
Your warranty did what I expected and…
Your warranty did what I expected and replaced, with ease, a laptop cover that somehow got a cracked corner. Thank you!
June 5, 2025
efficient and swift
June 5, 2025
Long time user of Tech 21
Long time user of Tech 21, nothing else compares. Saved my phone from serious damage many times. Just upgraded to S25+ and very pleased to see that cover/case launched and available.
June 4, 2025
It arrived broken and I have been…
It arrived broken and I have been unable to get a response on getting a new one. Every time I follow up it says they are behind and to wait another 48 hrs.
June 3, 2025
Best phone cases on the market
Best phone cases on the market, never let me done and been using for many years and dropped my phone plenty of times! Worth spending the money to protect a luxury item. Nice designs
June 2, 2025
Wrong item delivered (screen saver…
Wrong item delivered (screen saver delivered, which I did not order). I ordered an iPhone 16 pro max phone case and wrote to company 3 times over a month period to advise them that this item has not been delivered. No reply from the company to date. Very poor!
May 20, 2025
Looks good and snug fit
Good delivery time. I have used Tech21 covers before and prevented damage to my old phone on a number of occasions. New cover fits well and looks good on my Samsung S24fe
May 27, 2025
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