Tech Guys 360 Ltd Reviews 29

TrustScore 3.5 out of 5

3.4

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Rated 3 out of 5 stars

My husband is 71 years of age and has pulmonary fibrosis he bought a computer off Neil at tec guys review to follow

Rated 5 out of 5 stars

Job 1: Mobile 'phone screen replaced next day at reasonable cost. Display now looks better than new! Job 2: Replacement battery packs sourced for two elderly but much loved Sony laptops. Very com... See more

Company replied

Rated 1 out of 5 stars

This was without doubt the worst customer experience I’ve ever had with a local company. I brought my iPad in for a battery replacement but after receiving it back there was a screen fault. I ended up... See more

Company replied

Rated 5 out of 5 stars

Great customer service - phone calls and emails throughout to update on progress and a really quick service with simple postal service included. This stuff isn't cheap to get fixed but I would absol... See more

Company details

  1. Phone Repair Service
  2. Computer Repair Service

Information provided by various external sources

Tech Guys 360 Ltd are the Smart Tech repair experts we deal in all popular brands of SmartPhone, Tablet, PC, and Laptops Inc: iPhone, iPad, Samsung and many more. If you're looking for a local phone repair then you're in the right place.


Contact info

3.4

Average

TrustScore 3.5 out of 5

29 reviews

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No history of asking for reviews

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Rated 3 out of 5 stars

Tec guys rainford

My husband is 71 years of age and has pulmonary fibrosis he bought a computer off Neil at tec guys review to follow

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Tech Guys is the BEST!

Tech Guys is the BEST! Forget the rest. In Portland, Oregon they are my "Go To" Guys. Pedro knows every time what to do. They have come out to my home business multiple times. Quickly he gets to the solution. He even gave me answers on setting up WordPress. He fixed a computer glitch and I am very happy with everyone from the phone scheduler to owner and Tech Guy.

March 9, 2023
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. Took my sons nintendo switch in for a LCD repair. They put a new screen on “free of charge” as a “goodwill gesture”, however there were deep scratches on the screen. I have the owner on voice recording admitting that he knew the scratches were on the screen when he put it on, but I can’t have an issue with this as it was free! When I asked for a new screen with no scratches he said I had to pay an additional £40. I asked for the old screen to be put back on and he said this would also be £40!! Very nice scam you have set up!! Replace with defective parts for “free” then charge when customers aren’t happy with the defect! He initially refused to give me my device back and was slamming it down on the side. I eventually had to call the police for him to give my property back to me. When I got home my son attempted to play the switch but the controllers won’t connect.. probably to sue with the slamming on desk that was done earlier I suspect!! Absolute con artist, avoid like the plague. Owner very aggressive and intimidating.

February 8, 2023
Unprompted review
Tech Guys 360 Ltd logo

Reply from Tech Guys 360 Ltd

Thank you for taking the time to provide feedback, clearly we have a different term of events and I would like to take the opportunity to provide an explanation of what I perceived to have taken place.
We did not install a new digitiser, it was in-fact a reclaimed digitiser as advised. Upon further inspection of your device it became apparent that the original digitiser was not functioning and as we had initially quoted you for just the LCD replacement we thought as a gesture of good will we would replace the digitiser with a reclaimed one at no further cost to yourself. I agree there was a slight scratch on the glass, however this was a fully functional “FREE”replacement that was required in order for your device to be fully operational. I would also like to add that the orginal digitiser had visible teeth marks across the top, so the replacement was of far better quality.
The conversation about the £40 was the cost for a new digitiser, so can only assume this is where your misinterpretation of the conversation happened. It is very clear that you think we should have replaced it with a new one at no extra cost to yourself. As for your version of events, this differs from what actually happened, as I and the other customer that was in the shop felt you were extremely rude and condescending. Just to be very clear we are not in the business of conning customers, it is evident that you obviously wanted us to foot the bill for the damages that the device had when it was brought in for repair, that doesn’t make us con artists, A con artist would not supply and fit anything "free of charge", so I think you need to understand what a con artist is before using the term. Your repaired device was passed back to you as soon as it became clear that you had made payment and at no point was the device slammed down.

Rated 1 out of 5 stars

Shocking customer service

This was without doubt the worst customer experience I’ve ever had with a local company. I brought my iPad in for a battery replacement but after receiving it back there was a screen fault. I ended up bringing it in for a total of 3 times and each time it came back with something else wrong. Towards the end they got very rude and claimed it was my fault that I hadn’t read their terms and conditions. There are still issues with the iPad. I absolutely would not recommend this company to anyone, nor would I trust them with any other device.

November 12, 2022
Unprompted review
Tech Guys 360 Ltd logo

Reply from Tech Guys 360 Ltd

Thanks for leaving a review about the service you received. We are sorry it is not in line with what you were expecting, and we want to make sure that our customers are happy and are fully informed of possible other issues that my occur and cannot be identified on initial review, so we now try to advise as much information as possible to help customers make informed decisions.
You may recall when attending the workshop your iPad exhibited signs of expanding. This is generally caused due to expanding internal lithium battery which can push on the screen causing a ‘rainbow’ affect appearing on the screen followed by the gradual warping. You requested the battery to be replaced, which we completed. Three months later you returned the iPad which had an issue with the touch screen which appeared to be intermittent. This is caused due to the bloating of the battery and damage to the main board. Unfortunately, this is not evident on the initial review. Warping of an iPad can cause possible damage to internal components not visible.

Rated 5 out of 5 stars

Contacted the tech guys to fix my…

Contacted the tech guys to fix my iPhone 12 camera glass - initially didn’t have the stock to fix it straight away. Kept me up to date when parts were in and the next day fitted me in and was done within the hour! Would recommend and would definitely use again!! Great service!

August 6, 2021
Unprompted review
Tech Guys 360 Ltd logo

Reply from Tech Guys 360 Ltd

Thanks Amy, much appreciated.

Rated 5 out of 5 stars

First class service

I had trouble in finding a company to repair my old iPod Classic. After trawling the internet I found the Techguys in Rainford & how glad I am that I did. Professional, friendly and reasonably priced – excellent communications and fast service. I can now access all my music again! No hesitation in recommending.

July 5, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, Neil was very helpful, great suggestions, patient with my no knowledge of computer language lol. Took my mac in, everything explained to me what was going to happen, price agreed, would highly recommend.

April 20, 2021
Unprompted review
Rated 5 out of 5 stars

Went beyond what I expected

Very impressive service.
It turned out that I had incorrectly ordered a replacement screen for a tablet that was similarly named but different from the tablet I owned. Though this was one for a model they didn't stock, Neil contacted me and discussed alternatives. I decided to continue with the replacement which, though the screen was bigger than the one I had ordered, was only slightly more expensive. They had to order in the replacement part from Europe and this was delayed in transit, but I had weekly phone calls informing me of the progress (or lack of it due to the hold up in them receiving the delivery). Once received the device was promptly repaired and returned to me in perfect condition. Would highly recommend.

April 10, 2021
Unprompted review
Tech Guys 360 Ltd logo

Reply from Tech Guys 360 Ltd

Thank very muck for your feedback, it's much appreciated.

Rated 5 out of 5 stars

Amazing Service

Amazing service! Phone was fixed and delivered back within two days and looked brand new. Big thanks to Neil.

November 21, 2019
Unprompted review
Rated 5 out of 5 stars

Huawei Battery Replacement

I went with Tech Guys 360 Ltd because of the excellent reviews and because they didn't insist on sending my mobile away as had been the case with other repair places. I liked that Neil asked me the right questions to make sure that my mobile did indeed have a battery problem, and that it wasn't something else. Job done in less than 2 hours and cost was ok. I would use Tech Guys 360 again and highly recommend them.

November 4, 2019
Unprompted review
Tech Guys 360 Ltd logo

Reply from Tech Guys 360 Ltd

Thanks Trish for your review it is very much appreciated.

Rated 5 out of 5 stars

Tech Guys at Rainford

Job 1: Mobile 'phone screen replaced next day at reasonable cost. Display now looks better than new!
Job 2: Replacement battery packs sourced for two elderly but much loved Sony laptops. Very competitive price with satisfactory performance from the new power sources.
No previous connection with this Company.
Happy to recommend !

August 25, 2019
Unprompted review
Tech Guys 360 Ltd logo

Reply from Tech Guys 360 Ltd

Thanks for your review David, your comments are much appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service. Speedy, professional and fairly priced. Will use again in future and recommend to others.

May 14, 2019
Unprompted review
Tech Guys 360 Ltd logo

Reply from Tech Guys 360 Ltd

Thank you Adam, it’s much appreciated.

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