Technogroom Ltd Reviews 513

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Absolutely fantastic company to deal with, I had a fault with my clippers. They sorted it very quickly. Mega helpful, fast replies and super service. Highly recommend.

Rated 5 out of 5 stars

Stuart from Technogroom has been so helpful when I went into their shop to purchase all the equipment I need to start out my business of mobile grooming. I was able to look and hold scissors, clipp... See more

Rated 5 out of 5 stars

My groomer advised me to get this shampoo, and although quite expensive it goes a long way as its 1-20 dilute. It helped a great deal with my heavy coated rescue Flint matted coat, making him so mu... See more

Rated 5 out of 5 stars

amazingly efficient, rapid and easy online ordering. from Scotland to little old Norfolk in little over a day! love your groomatech ear cleaner -- so much better than any other I've tried as a dog gr... See more

Company details

  1. Pet Store

Information provided by various external sources

Technogroom, the UK's specialist supplier of dog grooming equipment and supplies to the professional groomer, show exhibitor and pet owner. Many of our products are also suitable for use in related industries with supplies also provided to the UK's top grooming salons, racing stables and veterinary surgeons with only the best quality products, service and advice that their professions demand.


Contact info

4.9

Excellent

TrustScore 5 out of 5

513 reviews

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Rated 5 out of 5 stars

Excellent service

Really pleased with speed of delivery. Still trying the products but great to see a supplier providing something different.

September 8, 2015
Unprompted review
Rated 5 out of 5 stars

Impressive

Superb service, this company went way beyond what I would expect, the goods were top quality and delivered quickly! Highly recommended!

September 6, 2015
Unprompted review
Rated 5 out of 5 stars

Regular customer

Techno groom always have a great selection of professional products, these are usually less in price than other suppliers.
Excellent customer service and very fast delivery.

September 4, 2015
Unprompted review
Rated 2 out of 5 stars

where is my order?

My first response is - I am still waiting for my order to be delivered! Should have been here yesterday accoding to my email. Its not as if I havent paid enough for it? Disappointed, first order I have placed - maybe the last. !!

September 2, 2015
Unprompted review
Technogroom Ltd logo

Reply from Technogroom Ltd

Please be aware that this review should be read in context as the order was placed after 10pm on a Friday of an English bank holiday weekend and was written on the following Wed. As it was not a bank holiday weekend for us we were open and had dispatched the order to our local courier on the Monday, however, national parcels were unable to be on-forwarded via Parcelforce until the Tues. An email was sent on Monday including the Parcelforce tracking number for reference.

We do not advertise or guarantee a next working day service, however, the majority of our deliveries are made the next working day.

In this case, however, due to backlogs over the bank holiday weekend delivery was not attempted the next working day (Wed), however, Texts were sent on Wed night , Thurs morning and 90 minutes before delivery, providing details of the status of the delivery and providing the option to change this if required. In the meantime we were also replying to emails regarding the status of the delivery. Despite this, there was no-one available to receive the parcel when delivery was attempted and it was dropped off at the local Post office for collection. We were also told in retrospect that this business is closed on a Thursday, however, advertised opening hours are that opening hours are 9:30-5:30 Tues-Fri.

After several emails demanding that we do more to sort this out and arrange redelivery at our cost, including comments from the customer stating that if we want a better review we will meet their demands, we have decided that we are unwilling to risk more failed deliveries and have arranged for the goods to be returned to us and a full refund given.

I am sorry that we were unable to complete your order under these circumstances, however, we do feel that we have tried our best to fulfil this for you reasonably. There are occasions where there are delivery problems and mistakes made and we do our best to minimise these and resolve them, in this case though we have reasonably tried to ensure that this delivery was made.

Rated 5 out of 5 stars

Top Quality site, Top Quality Products!

Everytime I have ordered grooming products from Technogroom they have always arrived very quickly. I can buy from the site in complete confidence and know that the products I choose are top quality at very reasonable prices! I would highly recommend this site to anyone who takes pride in their pet's grooming wellbeing! Excellent all round! Thankyou Technogroom! A*

August 31, 2015
Unprompted review
Rated 5 out of 5 stars

Great smell great product

I have two dogs chihuahuas Maisie and Freddie and they started to smell a bit doggy so I bought this unisex callone and sprayed it on them and they smell lovely the doggy smell has gone all my friends say how nice it is and it last for days would highly recommend this product to anyone it had no reaction to the dogs so I'm happy 👍😀

August 30, 2015
Unprompted review
Rated 5 out of 5 stars

Technogroom

Clear & simple website. Easy to order & excellent, efficient service.

August 29, 2015
Unprompted review
Rated 5 out of 5 stars

Fabulous

Found what Ieas looking for easily, placed order and was very impressed at the time delivery took. Great communication on Order Status too. Would highly recommend.

August 25, 2015
Unprompted review

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