Camtasia is excellent for screencasts. It offers many tools to make the experience interactive and help viewers follow along. I'm not a big fan of upselling premium assets, as it makes the interfa... See more
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The product Camtasia drew me. I encourage you not to forget that many potential customers have NO/ ZERO experience with content making or editing. Many "begginner" vids wave the cursor around the nam... See more
Company replied
SnagIt by TechSmith is my #1 favorite time saving tool. I use it countless times every day as a screen capture to document for internal purposes or provide to client for training! So incredibly easy... See more
I’ve been using TechSmith products, especially Camtasia, for almost 20 years, and they’ve always been my go-to tools. Their customer support is among the best I've seen. They're quick to respond, help... See more
Company details
Written by the company
We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
Contact info
14 Crescent Rd., 48823, East Lansing, United States
- 5173812300
- https://www.techsmith.com/contact.html
- www.techsmith.com
4.1
Great
290 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great exepriences with TechSmith
Great exepriences with TechSmith, always
First I LOVE Snagit....and I have been using it for over 20 years, and it is one of the few external applications that I have that I used multiple times, every single day. The tool is great, and customer experience and responsiveness has been excellent whenever I needed it.
October 27, 2025
If you have a problem
If you have a problem, let me know. I’ll come back to you. You guys are always dead technical support. I was there as well. Stupid things I do you guys always fix it. Hope you understand what I’m trying to say I have no problem.
October 18, 2025
Great business support and service.
Great business support and service.
We will come back :)
October 19, 2025
Snagit - great utility that I can't be without!
I used Snagit in my job before I retired. After I retired and had to buy my own computer I missed not having Snagit so I purchased a copy for my desktop computer and laptop. I use it a lot. It's a great way to screen scrape to keep documentation instead of writing things down.
October 19, 2025
Superb customer service
Techsmith's customer service and technical support departments are top notch. They are fast, reliable, knowledgeable, and customer-focused. Not only do they get back to me with any issues promptly, I feel that they genuinely care about my issue and stay with it until it is resolved.
October 16, 2025
It took several email exchanges
It took several email exchanges, about four to five, to fulfill my initial request for a link to the latest version update of our licensed product. That said, I appreciate receiving the link and thank you for following through.
October 18, 2025
Timely
Timely, complete, simple-to-understand answers. I don't know what else one might ask for.
October 25, 2025
The portal is terrible
The portal is terrible, and it does not allow for Admins to purchase licensing and I have to call or email which causes delays.
October 23, 2025
very good !!
October 18, 2025
Stable and good software
I make many presentations and I use Snagit many times. I have to say when there was a problem the communication was very good and fast.
October 24, 2025
Reply from TechSmith Corporation
Thank you for your feedback, we're glad you enjoy the product. We understand your concern about the new pricing. This shift allows us to be more agile and release new improvements to you all year long, rather than having to wait for (and purchase) the next major version.
Sarah was very helpful and issued a…
Sarah was very helpful and issued a credit for the duplicate license.
October 23, 2025
Aubrey Saison was very helpful and answered all my numerous emails to renew my maintenance agreement. Thank you!
Aubrey Saison was very helpful and quickly provided me with the details I needed to review my maintenance agreement. Jennifer S on Tier 2 Customer Care gave me a link so that we could pay for our agreement online, very helpful to our Finance Team. Thank you for an easy renewal process and a great Camtasia program.
October 11, 2025
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