Amazing customer service! I had a few questions before ordering and they replied quickly and kindly. The giant bear I bought looks incredible in our living room. Highly recommend this shop.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a question about size before ordering and their customer service responded quickly and helped me choose the right one. Delivery was fast, the bear is huge (and cuddly!) and my daughter loves it.... See more
Company replied
I got the Teddyway Popo Big Plush Teddy Bear XXL for my daughter's birthday, and she absolutely adores it. The bear is super soft, really big, and the stitching feels solid. Delivery was faster than I... See more
Company replied
My daughter received a plush toy from Teddyway for her birthday and she loves it. The material feels premium, the size is perfect, and the order process was smooth from start to finish. Customer servi... See more
Company replied
Company details
Written by the company
Teddyway® - Home of the softest toys and the warmest hugs, crafted with love for every heart!
Contact info
Liepų g. 83, 92195, Klaipėda, Lithuania
- +370 619 65777
- info@teddyway.com
- www.teddyway.com
4.5
Excellent
119 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This shop feels trustworthy and reliable
Their products are cute, high-quality, and the site is easy to use.
November 3, 2025
Unprompted review
Reply from Teddyway
Thank you Patricia!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Ordered a plush toy and it arrived…
Ordered a plush toy and it arrived quickly. The quality is even better in person, and paying online felt completely safe.
October 16, 2025
Unprompted review
Reply from Teddyway
Thank you!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
I purchased a plush unicorn for my…
I purchased a plush unicorn for my littler sister. She's over the moon! The stitching is solid, the colors are vibrant, and the toy feels like it will last for years. Will order again.
October 3, 2025
Unprompted review
Reply from Teddyway
Thank you Valerie!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Excellent quality and safe payment…
Excellent quality and safe payment system gave me peace of mind. Plush toy arrived in less than a week and looks even better in real life than on the website.
September 24, 2025
Unprompted review
Reply from Teddyway
Thank you Monique!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Our son immediately replaced all his…
Our son immediately replaced all his other toys with the giant teddy we got him. It’s now his playmate, beanbag chair, and nap bed all in one. Couldn’t ask for more.
September 25, 2025
Unprompted review
Reply from Teddyway
Thank you Estrella!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Beautiful product
Beautiful product, exactly as described. I ordered a rose teddy bear as a Valentine’s gift and my partner absolutely loved it. The presentation was perfect.
September 16, 2025
Unprompted review
Reply from Teddyway
Thank you Lisa!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
I've bought plush toys before
I've bought plush toys before, but nothing compares to Teddyway. The bear I ordered (200 cm!) is massive and very well made. Delivery was faster than expected too.
September 15, 2025
Unprompted review
Reply from Teddyway
Thank you N. Walther!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Amazing customer service
Amazing customer service! I had a few questions before ordering and they replied quickly and kindly. The giant bear I bought looks incredible in our living room. Highly recommend this shop.
September 8, 2025
Unprompted review
Reply from Teddyway
Thank you Maria!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Ordered a big bunny for my niece
Ordered a big bunny for my niece. She hasn't let it go since it arrived! The material feels durable and safe which is very important for children's toys. Definitely worth the price.
September 10, 2025
Unprompted review
Reply from Teddyway
Thank you Christina!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
I was worried about shipping
I was worried about shipping, but Teddyway delivered on time and in perfect condition. The plush is huge, soft, and surprisingly sturdy. My kids now use it as a sofa to watch cartoons.
September 8, 2025
Unprompted review
Reply from Teddyway
Thank you I. Lennartsson!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
The bear looks exactly like in the…
The bear looks exactly like in the photos. It arrived nicely packaged with a ribbon, which saved me the trouble of wrapping it. My girlfriend was speechless when she saw it. Perfect gift idea!
September 3, 2025
Unprompted review
Reply from Teddyway
Thank you Marie!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
I ordered a 160cm teddy bear for my…
I ordered a 160cm teddy bear for my daughter's birthday and it was a huge hit! The quality is excellent, the fabric is super soft, and delivery to Germany only took 4 days.
September 1, 2025
Unprompted review
Reply from Teddyway
Thank you Emilia!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Hey teddy daddy?
Hey teddy daddy?
I actually just placed an order today, is there any way with which I can I get to know about when will my order arrive?
August 10, 2025
Unprompted review
Reply from Teddyway
Thank you Taha!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Just made an order April 21 2025 and…
Just made an order April 21 2025 and have yet to receive the order 10818 order receipt 1654-9569. Sent a email and called and no response very unprofessional. Would have loved to recommend the service to others but just wasted money and time.
April 20, 2025
Unprompted review
Reply from Teddyway
Dear Xavier.
We’re very sorry to hear about your experience. We’ve checked our records and unfortunately, we haven’t received any emails or calls from your side, which suggests there may have been a technical issue or miscommunication.
To help us resolve this quickly, could you please provide your contact details using the Trustpilot customer information window? We’ll be sure to look into your order right away and get this sorted for you.
We truly value your support and hope we can turn this around for you.
Warm regards,
Teddyway team
We tried calling and emailing for an…
We tried calling and emailing for an update on our order and have not received any updates. We ordered the stock on the 13th of March and were told it will take 7 working days. We still haven't received our order.
March 26, 2025
Unprompted review
Reply from Teddyway
Dear Julius,
We’re truly sorry to hear that you had a negative experience.
Unfortunately, we couldn’t find any information about your order based on the review provided, and there were no details included that would allow us to investigate or assist further. We genuinely want to make things right and better understand what happened.
Could you please email us your full order details at info@teddyway.com? Once we receive your information, our team will look into the issue immediately and do our best to resolve it promptly.
Best regards,
Teddyway team
The best stuffed toy & teddy bear shop…
The best stuffed toy & teddy bear shop in the market!
Support answers quickly and is always kind and welcoming!
February 14, 2025
Unprompted review
Reply from Teddyway
Thank you Stefan!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Exceptional, highly recommend
My daughter absolutely loves her dinosaur teddy. The customer service was exceptional, they kept in regular touch with me, ensuring I had all of the relevant information as tracking for the shipping company went down over the holidays. I would highly recommend this company and would definitely buy from them again. Thank you for the customer support.
December 14, 2024
Unprompted review
Reply from Teddyway
Thank you Christina!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Forever grateful
Hi, I am writing to say thank you again. This is more than 2 years since I bought my koala (100 cm), which is more beautiful than in the picture of the web. I wish I could send you a pic of mine. He is so adorable that I still cannot believe it. Please, keep your wonderful work, and people out there, do not doubt about buying it. Let's keep this amazing company alive. My koala is priceless.
September 2, 2024
Unprompted review
Reply from Teddyway
Thank you Julia!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
The delivery took less then I expected...
The quality is great, it came way faster than I expected and I was updated every now and then about the delivery and it's progression... I ordered the 2 meter bear 19.8. and it came today around 9-10 in the morning. Great work!
August 23, 2024
Unprompted review
Reply from Teddyway
Thank you Nikola!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Great customer service, serious company
The stuffed animal looked way better than expected! There was a hole but we came to a great agreement, will definitely be shopping here again
July 29, 2024
Unprompted review
Reply from Teddyway
Thank you Johanna!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
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