First, do no harm?
I dropped of my aging Lenovo X1 Carbon with a glitchy screen and was told they would contact me in 2-3 days with a diagnosis. A full week goes by so I call them to see what's going on. They can't find a 4K screen like I have and offer to replace it with a lower resolution screen. I don't want that so I go pick it up.
I pay, and take my laptop home.
When I boot, there is an error about the cover having been removed, fair enough, but it wants a password for the BIOS. I never set a password, and the machine was a custom build with no previous owner, so I call the shop to see what's up. Maybe the tech had to set a password to do some diagnosis or something? Nope, they don't know what happened, just repeatedly tell me the BIOS is locked, which of course I know.
They do this for a living, and I saw a few of my model computer on sale in the shop in used condition, so... they are familiar with it. If they knew this would happen, why not ask the customer to set a BIOS password? If they didn't know, why did they agree to do diagnosis on an unknown or unfamiliar model computer?
I gave them a computer with a faulty display, they gave me back a brick.
From other reviews it seems they are good at fixing stuff, but from my experience I'd say don't give them you're not willing to throw into the fire.
Now I have to buy a new computer.
May 22, 2023
Unprompted review