TEKshop Reviews 1,118

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and condition, often noting that items appear brand new despite being refurbished. Many consumers highlight the competitive pricing and great value, making high-quality tech accessible. The delivery service is consistently described as fast, efficient, and well-packaged, with many appreciating the prompt arrival of their orders. People also commend the helpful and responsive customer service, often mentioning the human touch in their interactions. However, some customers also noted issues with delivery, including delayed shipments or parcels being left in insecure locations. A few people reported receiving products with minor cosmetic damage or missing original accessories, despite descriptions of "Grade A" or "Open Box - Never Used." There were also isolated instances of faulty laptops and difficulties with after-sales support for these issues.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are highly satisfied with the product... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast delivery,... See more

Service

Clients share positive opinions on service, frequently praising the quick and professional assistance... See more

Price

Customers had positive experiences with price, often finding competitive and affordable options. Many... See more

Quality

People report positive experiences with quality. Many customers are satisfied with the condition of their... See more

Based on these reviews

Rated 5 out of 5 stars

Danny at Tekshop was brilliant. After having had a bad experience on e-bay with a private seller aka scammer I was worried about getting another second hand laptop but Tek Shop were totally profession... See more

Company replied

Rated 5 out of 5 stars

The customer service was excellent. Due to a glitch on PayPal the transaction went through twice. Given it has been ordered for next day delivery I wasn't optimistic that I would be able to stop it. I... See more

Company replied

Rated 5 out of 5 stars

What could be better than ordering a device, which is then delivered quickly, works as it should, plus a person replying to a phone enquiry, not a robot. Nothing in the purchasing business can be bett... See more

Company replied

Rated 5 out of 5 stars

Really good value, pristine condition, easy ordering, efficient (really quick delivery). So far really pleased. Christmas gift so real tell will be when we set it up on Christmas Day. Update - thi... See more

Company replied


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Computer Hardware Manufacturer
  4. Electronics Store
  5. Used Computer Store

About TEKshop

Written by the company

Girl in a jacket

TEKshop is a well-known and long-established, independent online retailer offering some of the very best electrical deals to consumers at amazingly low prices.

TEKshop is a family business with over 10 years of experience trading on eBay and Amazon. We aim to offer a wide range of IT equipment and electronics to both home and business users.

TEKshop has gained a commendable reputation for providing quality branded electrical goods, as well as outstanding, industry-leading customer service. This has led to us launching our own online store, our own shop where we can provide the best deals possible and have a little extra flexibility in how we list our goods.

--- Our Current Partnerships ---
HP Business Partner
Lenovo Partner
Dell EMC Authorised Partner
Acer Authorized Partner

--- Business Hours ---
Monday - Friday, 9:00 - 17:00
For any customer support queries, we aim to reply within 6 business hours. Please note, any queries made on the weekend will not receive a reply till the following Monday.

--- Shipping Details ---
Our Couriers: DPD, Royal Mail

All Laptops, Desktops, AIOs, Projectors, Components are shipped DPD Next-Day Delivery, Free of Charge.

Any orders purchased before 2:00 PM (Monday-Friday) are despatched the same day.

--- Contact Details ---
Phone: ‪0115 654 7734‬
Email: Info@TEKshop.co.uk
Whatsapp: 07 565 575 585

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I cannot recommend this seller enough

I cannot recommend this seller enough. I had bought my son a laptop as a surprise from them and found out it was not the correct one. (My mistake) I contacted TEKshop immediately (although the product was on its way) and they could not have been more helpful. They assured me they would request it returned and when I offered to pay the courier charge which they would have to pay, they told me that it wasn’t necessary.
The customer service is second to none and I have never felt so reassured and that nothing was a problem.
I would not hesitate to recommend them. They are a very safe online company in my experience.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I've ordered several computers from TEKShop for the small charity I work for and have always found them to be incredibly helpful, competitive on price and quick to deliver.

April 14, 2026
Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. Due to a glitch on PayPal the transaction went through twice. Given it has been ordered for next day delivery I wasn't optimistic that I would be able to stop it. I called Tekshop and spoke to a person who sorted the issue immediately, and one of the transactions was reversed. My computer arrived when they said it would. Robust packaging and no damage. The computer was easily set up and had been waiting perfectly.

April 2, 2026
TEKshop logo

Reply from TEKshop

Thanks so much for the kind words and of course for shopping with us David! Mark @TEKshop

Rated 5 out of 5 stars

Excellent service and delivery

Excellent service and delivery
Product as described (brand new and was sealed). Delivery was prompt and the service was superb

March 17, 2026
TEKshop logo

Reply from TEKshop

Great to hear, thanks so much! Mark @TEKshop

Rated 5 out of 5 stars

My first time buying from TEKSHOP and definitely not my last 👍😀

TEKSHOP delivered my purchase safe and sound within a few days and surprisingly it was exactly as described: "New", complete in it's original sealed packaging with all of the original items including the CD ROM instructions and paperwork.

I say surprisingly because the item had stopped being manufactured some years ago and I'd kind of expected an 'as new" condition item that had been cheekily described.
It was well packaged to survive the postal journey to arrive safe and sound and in good time. My first time buying from TEKSHOP and definitely not my last

March 23, 2026
TEKshop logo

Reply from TEKshop

Very pleased to hear that all went well and you're happy, thanks! Mark @TEKshop

Rated 5 out of 5 stars

Good choice + good prices.

Good choice of products. Competitive prices.....
Very quick despatch with next day delivery by reliable courier. Recommended.....

March 20, 2026
TEKshop logo

Reply from TEKshop

Great to hear, thanks Michael! Mark @TEKshop

Rated 5 out of 5 stars

Excellent purchase

Excellent purchase, mint condition as promised, swift dispatch, nice people to talk too as well. Definitely recommend and will use again

March 10, 2026
TEKshop logo

Reply from TEKshop

A pleasure, thank you very much Marcus! Mark @TEKshop

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, good choice of computers and good pricing, additional discount, fast delivery, caring and supportive- called and checked when I made mistake in delivery address.
Would highly recommend. Will certainly use again.

March 13, 2026
TEKshop logo

Reply from TEKshop

Great to hear, thanks very much! Mark @TEKshop

Rated 4 out of 5 stars

Responsive customer service

Decent prices and able to talk to a real person when there's an issue. Would use again

February 6, 2026
TEKshop logo

Reply from TEKshop

Great to hear, thanks so much! Mark @TEKshop

Rated 3 out of 5 stars

Missing drivers made pc set-up a misery!

The new pc I ordered came with a cordless keyboard and mouse - unfortunately it did NOT come with the drivers - which meant I could not set it up.
Turned out a blooming nightmare!

March 6, 2026
TEKshop logo

Reply from TEKshop

Sorry to hear you had some trouble James, but we're a bit confused, as we can't trace any contact made with us nor do keyboard and mouse combos need specific 'drivers' to work - they should just be plug and play. Please get in touch if you still need help. Thank you, Mark @TEKshop

Rated 5 out of 5 stars

Great professional communication

Great professional communication, very quick delivery. The Laptop was just as described, A great price
I would totally recommend them

March 5, 2026
Unprompted review
TEKshop logo

Reply from TEKshop

Fantastic to hear, thanks David! Mark @TEKshop

Rated 2 out of 5 stars

Poor Quality and Poor Customer Support

I bought a HP Spectre x360 16-f1500na 16" 3K+ Touchscreen Laptop from TEKshop on Amazon. About two months after purchase, the laptop began to freeze regularly, with the system becoming completely unresponsive. This happened when the laptop was in use and when unattended. I did contact the seller, but they were not very helpful and merely said, "That sounds like a software issue". I eventually gave up and bought a new laptop. The Spectra laptop now acts as a spare. All in all, a lot of money over £1000.00 for a spare laptop that regularly freezes. I wouldn't use TEKshop again or advise anyone to do so. Basically, a case of buyer beware. I can't leave a seller review on Amazon, which may be why the seller gets a 84% rating on the site.

May 7, 2025
Unprompted review
TEKshop logo

Reply from TEKshop

This is very disingenuous John - you purchased this laptop September 2024 and contacted us with an issue January 2025. We did basic software troubleshooting as is the norm and made clear that if that failed we would get it back to have a look at it for you (as it was at this point under warranty). You never came back to us - so we fail to see what we could have done differently. And the reason you can't leave a seller review is because the purchase was over 12 months ago! Please contact us if you want help and advice, though it's unfortunate you decided not to come back to us at the time, as it could have been fixed under warranty. Mark @TEKshop

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