Tel3 Reviews 1,215

I tried several log-in numbers, but now all of them have a recording, stating "no routes found". The service cannot be used.

It does not connet online. So I cannot call Japan from the US.

I have used Tel 3 Advantage on and off for over 14 years. However, for the past 2 years, their service didn’t work. None of the phone numbers with a 760 area code let me dial in, nor does their 800-441-5952 number work.
Did they completely go under? There doesn’t seem to be a contact phone number anymore either.

Has anyone filed a class action lawsuit against Tel3???

I am unable to use my account. I get a busy signal every time I try to call overseas. I want a REFUND!!!

They had a sale on LD minutes a few months ago, and then they took the money and ran. Closed up without notice. Isn't that fraud? We've been scammed !

They stole my money. There is no way to contact them and to log in to your account to find out what is your account number. TEL3 WHATS HAPPENS TO YOUR SERVICE? NOW YOU STEALING FROM YOUR CUSTOMERS?

Not working. Similar experience as the other recent reviews of Tel3.
Not able to log into my account. None of the Access #’s are working. Website & App is still up but not working.
Lost around $100.

I have been a Canadian customer for 10 years. The message I am hearing from this end on all Tel3 access numbers is:
“Your call can not be completed as dialed. Please check your number and call again.” It has been like this for more than a month. No response from their Customer Service. Tel3 is sitting on a few prepaid $$$ of mine, too.

Was customer for years, and suddenly, my account became inactive with still a positive balance on board. telephone number is not working and customer support not responding.

Is this a scam? If so, the Gov should step in. Can’t connect to TEL3, always busy. Cant get into my account.
Get Google or the DoJ to investigate.

No service for weeks and Support doesn't respond at all. Time to notify FTC and State Attorney's office for fraud.

RE: Update, Tomorrow is May, 31, 24 , and my phone number is still not being allowed to axcess any phone number to Tel 3 . Emails still go unanswered . It will be a year in June that my wife died and it wasn't working for months before that. After the BBB got after them they made it work for a very short time and after the BBB complaint closed , The trouble was back . Pretty sleezy operation to say the least. Rick
I would rate it lower but the stars don't register in the minus category. I would like to thank Trustpiolet for this site and for providing the opportunity for people like myself to have a viable resource to try to get problems fixed. This has been an ongoing problem most likely caused by lack of payment to the airtime providers required for them to be able to process calls I went through this with them when my wife was dying of Cancer and I needed to call long distance for Dr. appointments as they were out of town. Now I am again in need of it for my own medical care . It worked for a short time after I complained and spent days trying to right the service 1 1/2 years ago. I have no other long distance capability . I have hearing assisting devices on this landline that require the landline. This company hastened her death as well as her suffering by my inability to contact the Dr's for her care , not to mention the agony I myself endured while trying to deal with her relentless sickness and at the same time wasting valuable minutes away from my wife's care trying to get the service fixed. As you see to some a phone is a very essential service in many different ways . I wish Tel 3 were closer #$%&* . Here are the Emails I have sent so far not counting the hours I have wasted researching and trying to call them and receiving confirmation of all the Emails I have sent stating someone would respond within 24 hours. When they are forced to respond , they put a band aid on the issue ,throw some free minutes your way to appease you . They are well practiced in what to say to make you go away. As others have stated, what good is free minutes that amount to empty air you will never be able to use. They forget all we ask is that we get what we contracted for as we did so for a reason. I suggest you all contact the BB Bureau. They won't do anything themselves for you only mediate but last time when I had this problem Tel 3 did not like the heat that the BB Bureau was laying on them. Here are the Emails I have sent so far , with disgust ,I might add.
1. I have a profound hearing loss and do not wish to engage in multiple go nowhere bantering as took place 1 1/2 years ago on the phone unless it is required to make it work . What I need is , for my service to work when I need it as I have no long distance not in the UsA or anywhere with out it .The first few years was trouble free. Now it is a useless waste of time. I would like it to work , Not for a day , week. or month !!! I need it to work when needed to make medical and important long distance calls . It's lack of reliable operation is a safety issue for me as I am 75 and all alone having a severe hearing loss as well. You have the details and what I want to happen . NOW all that is required is to FIX THE DAMN THING AND KEEP IT WORKING., No hot air and BS about the problem please!!! FIX IT !!!

2. I have calls to make. What is the time frame on unblocking my phone number from going through any of your site?

3.How long will it take you to make my phone number valid again so it will go through . Now it is saying I have it is blocked but even when I use the unblock *82 number I hear it unblock and it still says it is blocked. It does this with any related number to Tel 3, so you must have it blocked on your end so I can' t call any of your numbers .

Month and a half w/o service. Nothing works to try to contact. Are they out of business. Owed $121. Lots of complaints on their website.

Similar experience as the other recent reviews of Tel3. I have been locked out of my account. Reset my password online but still WAITING FOR A TEMPORARY PASSWORD for more then 72 hours?!? The online chat, another laughing JOKE!
Their telephone 800.482.8353 has a busy signal and then the line goes dead every day I try to call Tel 3.
As usual, TERRIBLE CUSTOMER SERVICE. A Chimp can provide better service then Tel3. Seriously ridiculous...

I have been locked out of my account.
and have around $400 in it.
Tried to retrieve my last password given to me by Tel 3,
but every time they said they would send it to me, it
never shows up in my e mail...so unable for weeks now
to make a call to Europe.
I have sent multiple e mails to the Tel 3 support group, but no answer. Their telephone #800.482.8353 has a busy signal and then the line goes dead every day I try to call Tel 3.
This is more than bad service!

Similar experience as the other recent reviews of Tel3.
Not able to log into my account. None of the Access #’s are working. Calls just drop.
Website & App is still up.
I was reading some of the older reviews with the all the Circuits are Busy and also had several experiences over the years with that.
Eventually they come back!
But this seems like a whole different thing.
I have over 1,000 mins & maybe $50 or $60 lost.
They send a million annoying promo emails.
However, when the service is on & working, no complaints. Very easy to use!
I’ve been with them for about 10 years.

I have used Tel3 when it was still Setrate. Some 20 yrs. I can not make a call, it says all circuits busy. I have tried to contact customer service and only get a message that says all customer agents are busy, try again later.

I've used them for years but now it's impossible to use their service any day or anytime. For a week now, when I try to call Canada, I get the same message "All circuits are busy". I'm beginning to think they have been taken over by fraudsters as their "fix-it" guy is no longer with the Company.. I would not deal with these people unless you don't care about wasting your money.