The "bees knees" for a great, safe, reliable product! Very easy website, very clear options, no hard selling, payment option choices for those who prefer to send a cheque!! Extremely easy to s... See more
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See what reviewers are saying
We ordered a Telecare monitoring system that connected via a mobile phone signal rather than a landline. It arrived on time and after a minor problem installing the monitor vertically on a wall it wor... See more
My husband has not needed to use his pendant yet but when testing the system the person answering the call was very nice and helpful. The Telecare team were also very understanding about us having th... See more
My initial contact was dealt with efficiently and I was given all the relevant information. The equipment was received the following day and it was easy to connect and register. My family now know th... See more
Company details
Written by the company
Telecare Choice strive to be the leading Telecare providers in the UK. It has been consistently proven that Telecare has a great impact on the lives of the elderly, people with disabilities and people with long term medical conditions. We believe that Telecare providers should be affordable and available to all and that the service delivered should be of the highest possible standard.
Contact info
4.3
Excellent
695 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Nice Person who telephoned made things…
Nice Person who telephoned made things very clear
March 2, 2026
Unprompted review
With great efficiency and a cheerful…
With great efficiency and a cheerful attitude, Nadine was incredibly helpful in resolving my issue.
January 24, 2026
Unprompted review
I recently interacted with a…
I recently interacted with a representative who overlooked asking a crucial initial question: whether I have a phone line. My answer would have been no. Consequently, I received incorrect equipment that's unusable and returned it over a week ago. However, I haven't received the refund yet, which is necessary for buying equipment that doesn't require a phone line. I'm quite dissatisfied with the current service. I plan to call on Friday to inquire about the timing of the refund, so I can proceed with ordering the correct equipment.
November 20, 2025
Unprompted review
Reply from Telecare Choice
Hello,
Thank you for taking the time to share your feedback.
I’m sorry to hear about the inconvenience caused, and I understand why you are keen to have this resolved.
We’re unable to locate an account under the information provided in your review, so we don’t currently have enough detail to check the status of the returned equipment or the progress of your refund. If you could respond to the request for more information, we will be able to investigate this properly for you.
If you would prefer, you can also call our team, who will be happy to look into this as soon as we have the correct account details.
Kind regards,
Alex
Reply from Telecare Choice
Dear Doris,
Thank you for your kind feedback. We are pleased to hear that you found the service quick and straightforward.
If you have any further queries, please do not hesitate to get back in touch.
Kind regards,
Alex
The person who spoked to me should have…
The person who spoked to me should have asked the first question. Do you have a phone line which I would have replied no. They sent the wrong equipment that cant be used and I have sent back over a week ago but still no refund so we can purchase the equipment that does not need phone line. Not happy with your service at all. I will call Friday and ask when the refund will be done so I can order the new equipment.
May 21, 2025
Reply from Telecare Choice
Hello,
Thank you for your feedback, and I’m very sorry for the inconvenience you’ve experienced.
Please accept our apologies that the correct questions weren’t asked at the outset, which led to the wrong equipment being sent. I understand how frustrating this must have been as this could have easily been avoided. I will ensure this feedback is passed to the relevant departments.
I’ve chased up your refund and can confirm this has now been processed today. If you need help ordering the correct equipment that doesn’t require a phone line, our team will be more than happy to assist.
Thank you again for your patience.
Kind regards,
Alex
Reply from Telecare Choice
Dear Susan,
Thank you for your kind feedback.
We're really pleased to hear that you found the call was so clear and concise.
If you need any further assistance, please don’t hesitate to get in touch as we’re always happy to help.
Kind regards,
Alex
Good service
It was easy to order the alarm package I required and all the questions I had regarding the set up etc were answered.
The price was very good compared to similar companies on the market and the free next day delivery was brilliant.
April 30, 2025
Reply from Telecare Choice
Dear Paul,
Thank you for your lovely feedback. We're pleased to hear that you found the ordering process straightforward and that all your questions were answered. It’s great to know you felt our pricing and next-day delivery stood out too.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Alex
Prompt and efficient service
March 27, 2025
Reply from Telecare Choice
Dear David,
Thank you for your feedback.
We’re really pleased to hear you found the service prompt and efficient. It’s always our aim to make things as smooth and straightforward as possible.
If you have any further questions or need support in the future, please don’t hesitate to get in touch.
Kind regards,
Alex
Always patient and helpful.
February 24, 2025
Reply from Telecare Choice
Dear Ann,
Thank you for your kind feedback. We're pleased to hear that you found our service patient and helpful.
If you require any assistance at all, please do not hesitate to get in touch.
Kind regards,
Alex
Fast and efficient knowledgeable and…
Fast and efficient knowledgeable and friendly
February 24, 2025
Reply from Telecare Choice
Dear Joy,
Thank you for your kind feedback. We're delighted to hear that you found our service fast, efficient, and friendly.
If you require any further assistance, please do not hesitate to get back in touch.
Kind regards,
Alex
Feedback
Very good service, customer service, very helpful and efficient, polite. When the alarm was needed, very quick response.
February 24, 2025
Reply from Telecare Choice
Hello,
Thank you for taking the time to leave a review. We're so pleased to hear that you found our service helpful, efficient, and responsive when needed.
If you have any queries or concerns, please do not hesitate to reach out.
Kind regards,
Alex
Hasn’t been working for months now and…
Hasn’t been working for months now and the help online is minimal. Wrong parts sent out to my dad. Paying a fee and having no service.
Could do better.
February 24, 2025
Reply from Telecare Choice
Dear Lyn,
We’re really sorry to hear about your experience. That’s not the level of service we aim to provide, and we’d love the opportunity to put things right.
Unfortunately, we haven’t received any communication since December 2024 regarding the alarm, so we weren’t aware that it was not working. As such, we have now logged a case with our Technical Support Team, and they will be in touch with you as soon as possible to resolve this.
Kind regards,
Alex
Update: I have been made aware that our Technical Support Team has attempted to resolve this issue, however, you have refused their help and expressed dissatisfaction with the service due to us only contacting because of your review. While this is true, this is because we have received no other communication about the alarm not working from you and did not know you needed any help.
If you would like the Technical Support Team to assist in fixing the issue, please do not hesitate to get back in touch. Otherwise, the alarm will continue to not function correctly.
EXCELLENT
Nadine was exceptionally helpful and sorted my problem out efficiently and good humouredly.
March 21, 2025
Unprompted review
Reply from Telecare Choice
Dear Margaret,
Thank you for your lovely feedback. We're delighted to hear that Nadine was able to assist you efficiently and with a great attitude. We’ll be sure to pass on your kind words to her. If you ever need any further support, please don’t hesitate to reach out.
Kind regards,
Alex
You sent me an automated message asking…
You sent me an automated message asking me to rate my purchase , I haven’t purchased anything I actually cancelled my service . Corporates and idiot digital automation
February 24, 2025
Reply from Telecare Choice
Hello,
Thank you for your feedback and I apologise that you have received this automatic invitation to leave a review as I can indeed see that your account is cancelled.
All automatic review invitations are sent directly from the Trustpilot platform, and are not manually requested by us, so we are currently investigating this with them to find out why this has occured as this is not an isolated case.
I apologise for any inconvenience this has caused.
Kind regards,
Alex
i have not bought telecare
February 24, 2025
Reply from Telecare Choice
Dear Susan,
Thank you for your feedback and I apologise that you have received this invitation to leave a review.
You have received it because you have previously used our service but I can see this was cancelled several years ago.
All automatic review invitations are sent directly from the Trustpilot platform, and are not manually requested by us, so we are currently investigating this with them to find out why this has occured.
I apologise for any inconvenience this has caused.
Kind regards,
Alex
Reasonably priced cover but all maintenance of alarms and smoke alarms has to be done by the occupier
Good response to alarms and smoke detectors. Only annoyance was not receiving a refund when my Mum died six months after taking out the cover.
February 24, 2025
Reply from Telecare Choice
Dear Andrew,
Thank you for taking the time to leave a review.
I am glad that you were pleased with our Alarm Response Centre's response time.
We are always looking to improve our systems and processes, so I have logged your feedback for review by the relevant departments.
If you require any further assistance, please do not hesitate to get back in touch.
Kind regards,
Alex
Swap pendants
The arrangements for delivery of the new pendant and return of the old one were clear and went well.
February 24, 2025
Reply from Telecare Choice
Dear Maggie,
Thank you so much for your kind feedback.
I am very glad that you found the process of replacing your pendants so simple and smooth.
If you require any further assistance, please do not hesitate to get back in touch.
Kind regards,
Alex
My father died in August 2023 and has…
My father died in August 2023 and has not purchased a telecare system.
February 24, 2025
Reply from Telecare Choice
Dear Nigel,
Thank you for your feedback and I apologise that you have received this invitation to leave a review.
You have received it because you have previously used our service but I can see this was cancelled several years ago.
All automatic review invitations are sent directly from the Trustpilot platform, and are not manually requested by us, so we are currently investigating this with them to find out why this has occured.
I apologise for any inconvenience this has caused.
Kind regards,
Alex
I found all your staff very helpful and…
I found all your staff very helpful and welcoming.
Very patient as we had a couple of issues, when getting the button to connect.
We got there in the end, and are u and running.
Thank you.
February 21, 2025
Reply from Telecare Choice
Dear Mr. Bradshaw,
We appreciate you taking the time to leave a review and thank you for your wonderful feedback.
I am sorry to hear you had some issues with the equipment, but I'm glad we were able to resolve this and get the alarm working well for you.
If you require any further assistance, please do not hesitate to get back in touch.
Kind regards,
Alex
My mum has dementia and recently had a…
My mum has dementia and recently had a fall and laid on the floor all night and so it is essential that she has something in place. I spoke to Janet this evening and she advised the best thing to have is a bracelet that will sense as soon as she falls, and she doesn't have to press a button as she wouldn't remember to. Janet was so helpful and really took the stress out of havig to source the best item myself. Thank you so much.
February 25, 2025
Unprompted review
Reply from Telecare Choice
Dear Gaynor,
Thank you for taking the time to leave a review and for your lovely feedback. I have passed this on to Janet as they will be very pleased to hear it.
I am very pleased that Janet was able to guide you through the order process in such a helpful and informative way. We understand ordering an alarm can sometimes be daunting, so I am glad that Janet was able to make this process much smoother for you.
We are always available to help, so if you require any assistance at all, please feel free to reach out.
Kind regards,
Alex
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