Telefoonhoesjestore.nl Reviews 497

TrustScore 2 out of 5

2.2

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Company details

  1. Cell Phone Accessory Store
  2. Cell Phone Store
  3. Computer Accessories Store

Written by the company

De grootste telefoonhoesjes webwinkel van Nederland en België met oneindig veel keuze voor bijna elke smartphone die in de winkels beschikbaar zijn. Wij versturen alle telefoonhoesjes zonder verzendkosten naar u toe. Indien een hoesje niet op voorraad is wordt deze direct besteld bij de leverancier, zodat de levertijd zo kort mogelijk gehouden wordt (+/- 1 week). Bij klachten en/of andere problemen zullen wij altijd voor een passende oplossing zorgen. Onze klantenservice staat u per e-mail dagelijks te woord om u van antwoord te voorzien. Wij streven ernaar om altijd binnen 1 (tot maximaal 2) werkdagen op uw e-mail te reageren. Kortom, bij Telefoonhoesjestore.nl bestelt u veilig uw favoriete smartphonehoesje. Met een bedenktijd van 30 dagen en een klantgerichte service hoeft u zich geen zorgen te maken over de betrouwbaarheid van deze webwinkel. Telefoonhoesjestore.nl verzend alle telefoonhoesjes zonder enige verzendkosten. Door een goede service te verlenen, adequate en snelle klantenservice, een groot aanbod en een overzichtelijke website, voorzien wij bezoekers en klanten van een mooi product die van toegevoegde waarde is op de Nederlandse en Belgische markt. Doordat wij over het grootste aanbod telefoonhoesjes van Nederland en Belgie beschikken, is er voor ieder wat wils. Dit vind je dan ook terug in de diversiteit van ons assortiment. Voor iedere smartphone zijn er wel meerdere kleuren, designs, printjes beschikbaar. Bestel daarom veilig en met veel gebruikersgemak bij Telefoonhoesjestore.nl. *Belangrijk: mocht je zending onverhoopt vertraagd zijn, of andere problemen voorkomen, horen wij uw vraag of opmerking graag per e-mail zodat wij dit gelijk voor u kunnen oplossen. Ons bedrijf staat voor 100% klanttevredenheid. Dit wil zeggen: in alle gevallen wordt er naar een passende oplossing gezocht in het voordeel van jouw als klant.


Contact info

2.2

Poor

TrustScore 2 out of 5

497 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Waste of time, not trustworthy.

My order has not arrived. I was receiving kind responses (my delivery was lost on the way (?), a new one is not available anymore, a discount on a new order etc.) until I explicitly stated that I want my money back. Then they started ignoring my messages, after descent amount of reminder e-mails, I told them that I plan to report the business to the police, somehow they started to be interested again and immediately executed the refund. Don't waste your precious time with this store.

February 9, 2024
Unprompted review
Rated 1 out of 5 stars

scam

Ordered in the beginning of December a phone case. It was not on stock, but with 4-6 working days it should be delivered. We calculated that it would still be on time for Christmas, so we ordered.
Since the day we ordered, I never got any messages from this company, neighter they reply to my emails asking them about status or the request to cancel my order.
I would definitely not order again from this company, and neighter should you

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

Scam!

The phone case I ordered was supposed to have a delivery time of 1-3 days. The next day I had an email saying it would be another 2-4 days as they didn't have it in stock. It has now been 20 days since I ordered, customer service doesn't respond to emails and I have not had any further updates. To me this seems like a full on scam, where they probably order products directly from China in order to have less storage here in Europe. Avoid buying from this company!

Edited to add: I finally had a reply back from the company after writing this review. They told me that the phone case was on it's way and would arrive the following Tuesday or Wednesday. Another week later and the case finally arrived. I kinda fits my phone, but it blocks half of the camera and pictures come out with a black circle around one edge. I tried contacting the company again about this since their website says you should get your money back if you are not happy. I didn't get a single reply back from them! THIS COMPANY IS A FULL ON SCAM!

June 23, 2022
Unprompted review
Telefoonhoesjestore.nl logo

Reply from Telefoonhoesjestore.nl

Dear Annie Vera, we are very sorry for the current situation. Unfortunately your ordered product was not in stock at the moment you bought this at the webshop. We therefore ordered it right away from our supplier, but due to (still ongoing) Corona restrictrions, this shipment has indeed taken too long. We have sent you an e-mail (in Dutch) which would hopefully lead to a proper and prompt solution to this issue. I am looking forward hearing from you!

Kind reagards,
Telefoonhoesjestore.nl

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