The Telegraph Reviews 

1,053
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, most reviewers were let down by their experience overall. Many people found the subscription process problematic, often facing unexpected charges or being billed without clear consent after free trials. Customers reported significant difficulties with cancellation, noting the process is archaic and frequently requires phone calls instead of simple online options. The pricing structure was a major concern, with numerous users experiencing sudden, substantial increases in renewal costs without adequate warning. Reviewers frequently reported difficulties contacting customer service, often finding it impossible to reach a person or experiencing long wait times. Some people felt trapped by subscription models, describing them as 'traps' where auto-renewal was hard to stop, even when they believed they had cancelled. Additionally, customers often found it challenging to manage their subscriptions online, with some accounts incorrectly showing no active subscriptions despite ongoing charges.

What people talk about most

Subscription

Users describe negative interactions with subscription, often citing unexpected charges and difficulty... See more

Cancellation

Consumers find cancellation to be a frustrating and difficult process, with many reporting that it is... See more

Price

Clients share negative opinions on price, with many expressing frustration over unexpected and significant... See more

Payment

Customers had negative experiences with payment, frequently reporting unexpected charges and debits from... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over the difficulty of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Keep getting emails despite unsubscribing. They keep trying to charge me. In order to get the customer service details you have to either accept cookies and then your data will be sold and get scam ca... See more

Rated 1 out of 5 stars

Is no longer a newspaper. More a one sided right wing propaganda gossip sheet that just spreads speculation. Totally unbalanced. Draws people in with short term free subscription then massively overc... See more

Rated 1 out of 5 stars

Ridiculously hard to cancel. I've been a subscriber for five years but I can't go through the hassle of calling them every 12-months to haggle the price down. Every time it renews they try a... See more

Rated 1 out of 5 stars

Subscription trap which my teenage daughter fell foul of. Free subscription for 3 months, then hit with £25 charge without a reminder email or any other communication. Customer service told her she ne... See more


Company details

  1. Media & Publishing

Information provided by various external sources

Latest news, business, sport, comment, lifestyle and culture plus content from the Daily Telegraph and Sunday Telegraph newspapers and video from Telegraph TV


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(1,053)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nasty newspaper

Nasty newspaper, the editors would be behind bars in most decent places, but they are allowed to spout racist falsehoods because Britain you know..

October 8, 2025
Unprompted review
Rated 4 out of 5 stars

Cancelling is a pain.

Edit: After a terrible initial customer service experience I was called back and had an excellent one resolving my issues - thank you.

I still believe the online subscription portal needs to be simplified.

---------------------

The cancellation process is archaic. Utterly absurd to waste half an hour on the phone - subscriber base must be 70+.

Paper itself not bad, but cancelling all my subscriptions with them to avoid wasting time in the middle of the day.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic newspaper service

I hadn’t realised how poor the Telegraph reviews were until I came to add my disgust at their behaviour. Also news to me was my £49 renewal for a service I don’t receive, articles I can’t read, crosswords I can’t download. Will some person please reveal to me what I am paying for!

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, take money from account and no way you’re getting it back
Avoid

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

Shill for the extreme right

The right-wing bias of this newspaper is so blatant, so unfiltered, that it feels owned by the Trump administration (in the form of a British puppeteer). Really? Why not entertain a little variety of opinion? What are you afraid of?

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

How to lose customers

Like so many other reviewers I subscribed to the trial period but found it very difficult to cancel. I have not used their service but have been charged for it and tried in vain to find an email link to allow me to cancel (apparently you have to make a phone call). I used to read the Telegraph in print form but now I want nothing to do with it. I will never read the Telegraph again in any format.

September 10, 2025
Unprompted review
Rated 2 out of 5 stars

Increasing censorship of comments.

I have been reading the DT for quite a few years.
I like to comment but it has become increasingly difficult to navigate the ever growing minefield of expressions, words and phrases, once commonplace to our parents, without have one’s comment removed.
This is entirely arbitrary on DTs part as they censor without any explanation as to why.
The staff writers, deliberately or otherwise, write clickbait articles guaranteed to elicit a strong response, but when the censors get them they delete.
What is the point of commenting if one is just going to agree? Another commenter who regularly submitted intelligent responses (I didn’t always agree with her, but isn’t that the point of debate?) has recently cancelled her subscription.
I, unlike many commenters, never ever applaud enthusiastically at the killing of innocents in conflicts bur seemingly to do so is perfectly acceptable if it complies with censorship rules.
I have been banned again but I have absolutely no idea why.
So today I am cancelling my subscription.
Perhaps DT are aiming to filter out all comments which don’t agree with the narrative.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Censorship of viewers comments

After a bad expereience last week I was curious if it was me and I hadnt fully understood the community guidelines. Despite rewording my comment serveral times, careful with any word that could be taken out of context and reposting my comment on Starmer. Low and behold it was removed again after 12 minutes. Now Im perplexed until I googled The Telegraph comments AI where i discovered moderation is subjective and it evens says its difficult to remain neutral. So I'll tranlate if you have a opposting view its not welcome. Only echo chamber views allow. So much for freedom of speech and expression.

September 7, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, not even an email to say my subscription would be renewing, then a whopping charge for the whole year.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Ridiculously hard to cancel

Ridiculously hard to cancel. I've been a subscriber for five years but I can't go through the hassle of calling them every 12-months to haggle the price down.

Every time it renews they try and charge me some absurd amount - £149 most recently. If you call you can usually negotiate it down to something between £30 - 50.

However, I really can't be bothered doing this anymore so have just decided to cancel.

You will call and be met by some incredibly pushy salesman, who'll constantly try and offer you a new price to stay.

They're essentially trying to rip-off loyal customers and I'm not willing to go through their farcical process anymore.

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to cancel

Impossible to cancel a recurring US subscription after teaser period, apparently by design. Email notifying you of imminent renewal is from a do not reply email address and the online cancellation process results in a technical error message regardless of which platform or browser you use over multiple days. Only telephone number given is a UK number with reports of lengthy hold times. I’ve been the victim of “roach motel”subscriptions before but the Daily Telegraph really takes the cake. This practice is bordering on fraud.

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever!

Worst customer service ever!! Have to call up to cancel - on the live chat the person took forever to respond and then left the chat. When I called up, I just heard background noise for ages, someone spoke to me for 2 minutes and just hung up too!!! What a joke!! It’s like they’re trying to scam me so that I can’t unsubscribe

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

disgusting article by Elenor mills

what a traitor to our royal family. no better than Harry himself. if you think the Royals should "welcome him back because that's what families do" . NO THEY DONT. I don't know what fairytale world Eleanor mills lives in but she could do well to remember what that famous Kipling said . the leopard can't change its spots. think again.
I won't be buying this paper again.

August 2, 2025
Unprompted review
Rated 1 out of 5 stars

Cancel your free trial, they're thieves.

Signed up for a 'free trial' of their puzzles at some point... don't even remember doing it. Can't have played it more than once and stupidly forgot to cancel the trial. Been charged £50 for a year. Cancelled it now (a month too late!), went through loads of 'Offers to stay' that took it down to as little as £5 for a year. Feel royally mugged off by the Telegraph. not impressed, and would not recommend

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Don't trust their Readers' Comments…

UPDATE
The Telegraph were so desperate for Readers, they begged me to come back. Fair enough. Some articles are good. Yet, I immediately discovered that I'm not allowed to post comments – because I don't pass their "Tory Supporter" censorship rules. FO, Telegraph. Hopefully, like the rest of the MSM, you'll soon be a bad memory.

Don't trust their Readers' Comments section. If you're not 'on message' your comments will be deleted and, eventually, you'll receive a permanent ban. This is "free speech" Telegraph style.

They do have some good articles and, recently, have done some good investigative journalism. But, never forget, they're still part of the MSM and don't practice what they preach on free speech.

July 25, 2025
Unprompted review

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