The Telegraph Reviews 

1,053
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, most reviewers were let down by their experience overall. Many people found the subscription process problematic, often facing unexpected charges or being billed without clear consent after free trials. Customers reported significant difficulties with cancellation, noting the process is archaic and frequently requires phone calls instead of simple online options. The pricing structure was a major concern, with numerous users experiencing sudden, substantial increases in renewal costs without adequate warning. Reviewers frequently reported difficulties contacting customer service, often finding it impossible to reach a person or experiencing long wait times. Some people felt trapped by subscription models, describing them as 'traps' where auto-renewal was hard to stop, even when they believed they had cancelled. Additionally, customers often found it challenging to manage their subscriptions online, with some accounts incorrectly showing no active subscriptions despite ongoing charges.

What people talk about most

Subscription

Users describe negative interactions with subscription, often citing unexpected charges and difficulty... See more

Cancellation

Consumers find cancellation to be a frustrating and difficult process, with many reporting that it is... See more

Price

Clients share negative opinions on price, with many expressing frustration over unexpected and significant... See more

Payment

Customers had negative experiences with payment, frequently reporting unexpected charges and debits from... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over the difficulty of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Keep getting emails despite unsubscribing. They keep trying to charge me. In order to get the customer service details you have to either accept cookies and then your data will be sold and get scam ca... See more

Rated 1 out of 5 stars

Is no longer a newspaper. More a one sided right wing propaganda gossip sheet that just spreads speculation. Totally unbalanced. Draws people in with short term free subscription then massively overc... See more

Rated 1 out of 5 stars

Ridiculously hard to cancel. I've been a subscriber for five years but I can't go through the hassle of calling them every 12-months to haggle the price down. Every time it renews they try a... See more

Rated 1 out of 5 stars

Subscription trap which my teenage daughter fell foul of. Free subscription for 3 months, then hit with £25 charge without a reminder email or any other communication. Customer service told her she ne... See more


Company details

  1. Media & Publishing

Information provided by various external sources

Latest news, business, sport, comment, lifestyle and culture plus content from the Daily Telegraph and Sunday Telegraph newspapers and video from Telegraph TV


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(1,053)

124 reviews in the last 12 months

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Rated 3 out of 5 stars

Cancelled subscription and still got charged

I cancelled my subscription on 24/5 and just checked my credit card statement and realised I was charged renewal on 9/6. No way of contacting them as its out of hours.
Updated
Telegraph customer services dealt with my complaint quickly and refunded the puzzle sub of £49. I've increased stars from 1 to 3, 1 star removed as DT is offering puzzle sub for £1 and 1 for my not knowing agent disconnecting chat before they confirmed cancellation meant the cancellation process wasn't completed

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Whatever happened to the Telegraph?

The Telegraph has totally lost its way. It has become a right-wing propaganda sheet. There is no balanced analysis especially when dealing with the Israel, Palestine conflict. The labour government is routinely trashed and the trans community ridiculed and criticised on a daily basis. Appalling.

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

haha i am not surprised at seeing such…

haha i am not surprised at seeing such poor reviews. The Telegraph has joined the likes of the Daily Mail, with sensationalist click bait articles such as the one today: "London’s decline is now irreversible - by Ben Marlow". How can a journalist be so arrogant as to postulate such a statement? is Ben Marlow the Oracle of the UK? i will never pay a cent to read your articles.. i have notices these sensationalist doom and gloom articles on the Telegraph more and more, i guess it gets clicks? pretty sad.. what has happened to balanced fact based journalism.. it's all about extremes, get the clicks get the clicks.
udpate: just been on your site again today 90% of your articles are doom and gloom, it's crazy

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

Near impossible to cancel, terrible customer service support

Signed up for a trial subscription, which turned to £34.99 and incredibly difficult to cancel my account. I couldn’t log in to get support, then support team couldn’t find my account. It took weeks to get my account cancelled, I’d seriously avoid it as not worth the hassle if you do want to cancel. If signing up be very aware of which account you use as they will not let you out easy or refund.

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

Well-documented right-wing bias

This newspaper is politically biased (it has endorsed a Conservative Party candidate in every UK election since 1945) and selectively reports stories that favor the right wing. I subscribed not knowing its political bias, but I have since unsubscribed as I do not want to support such a biased newspaper.

May 27, 2025
Unprompted review
Rated 2 out of 5 stars

Telegraph Books - Don't Pay for Next Day Delivery!

I ordered a tailored book for a friend's 80th birthday. I paid extra for next day delivery. Needless to say it still hasn't arrived! So, I paid an extra £7.50 and could have got delivery for free as it still hasn't turned up!
No wonder they don't bother to reply to negative reviews - let's hope the new owners Redbird have a rather higher regard for their customers!

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

My Digital Re-subscription has jumped to £269…

My Digital Re-subscription has jumped from £25 to £269. The only way to cancel appears to be having to phone their customer services.

I phoned and was lucky enough to get an operator who didn't try to flannel me.
They offered the 'special deal' of £29, but to be honest,
if they were to pay me £29, I still wouldn't take the offer, as it's a third rate paper with poor journalism.

I asked if I would receive an email confirming the cancellation, and was told that I would.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Freya was super helpful! :)

The website is MASSIVELY annoying and doesn't let you cancel your subscription easily and I didn't want to pay the £199 renewal fee, especially as my wife pays too! That said, Freya was really professional and helpful, as well as friendly, and was able to sort the cancellation out almost immediately. There was a mild sell (which is to be expected for any company), but she wasn't pushy and I left the call happy. Well done Freya! :)

May 21, 2025
Unprompted review
Rated 2 out of 5 stars

Unethical

The quality of writing in The Telegraph is consistently high, particularly when it comes to the arts. Such a shame then that they have published bare-faced lies. Spent a few hours fact checking a particular news story, for my own peace of mind, only to discover that The Telegraph have indeed printed lies. To laugh or cry. A shame to ruin a reputation this way.

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

I paid for games

I paid for games. I was then shocked to find £269 taken from my account. I tried to have it refunded but couldn't get anywhere. I attempted speaking to their "helpful" phone staff who repeatedly told me they had no record of this money being taken by them.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful customer service....

Signed up for their "pay £39 for the year" offer but am definitely going to cancel before it renews. I didn't realise you had to sign up for the puzzles separately but they had an offer on that too so I did the "get six months free and then pay £39 per year". I would have been happy with that as I want to do the cryptic crossword every day but it does not work!!!!! I sent an email to customer services on their feedback email address after I tried to do the second day and got an email back saying they don't respond to emails and suggested, if I couldn't access the puzzles, I do loads of stuff to delete cookies, et., etc., etc. but none of it works on either my tablet or my laptop. Disgraceful service and no wonder almost all of the ratings on here are 1 star. I've put my TS number here but I bet a pound to a piece of s*** no one resonds.

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

Easy to sign up - not so easy to cancel

Having signed up for a subscription at full price and deciding to cancel when it no longer suited me many months later, I was surprised to have to endure a digital assault course to be able to find my way to cancelling the subscription. DT goes over and above in its methodology to make it as difficult as possible to cancel. Not only extremely cynical but totally off putting and ensures I will never take out a DT sub again.

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

I made the mistake of taking out a…

I made the mistake of taking out a subscription, it was only about £20. Then a year later they want to renew at over £200. There is no way to cancel except ring a call centre who are difficult to understand. They try and talk you around cancelling, I had to repeat several times I wanted to cancel before they would.

I wouldn't pay anything for this newspaper subscription given that they print articles in support of a serial killer! Never again.

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

Blackmail



Same As the express paper a shameful untrustworthy rag
They put interesting stories on the media everyday then block you from reading with popups asking for money to reject harmful cookies
This is blackmail

April 14, 2025
Unprompted review

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