telenet.be Reviews 

Telenet contacted me to invite me to subscribe to their services. On the phone, I requested the operator to give me info on the internet student rate. I explained that my school would have provided a student ID card, but no email address. He said that it was fine and that after getting my student ID I could obtain the student discount. As soon as I got my card I contacted Telenet and another operator told me that they actually needed an email adress from the school. This was one of the most disappointing experiences! I paid a crazy amount of money for a student for two months just because they had promised a discount. DO NOT TRUST THIS COMPANY, ESPECIALLY OPERATORS!

Dishonest and incompetent company.
Appointment made to install internet connection. Technician was scheduled to come between 12:30 and 6pm, with the most likely time slot being 2pm. It turns out that when I arrive at 12:30 he already visited house at 12:25 and left a card saying that he visited we were not present and that a new appointment had to be scheduled. We immediately call customer support and ask them to contact the technician to install the internet. It turns out that the technician recorded that he visited our house at 11:40 am. This is impossible as we were present at our house (front door was open) until 12.

Honestly the worst internet provider I've ever experienced. Very expensive, extremely slow internet despite paying extra for faster internet. Will randomly go down 25+ times a day for anywhere between 15 minutes to 4 hours. Have had to put up with them to two years as we're renting and it goes down every single day without fail. Counting down the days until I can change provider. Save yourself some money and stress, and put an antennae in a toaster instead of giving it to telenet. If I could give below 1 star I would.

So horrible to the point that it is unacceptable. Telenet should be ashamed of itself.

I have had telenet as my internet provider for a few months and so far I am very happy with the customer service

Hey, I've rated telenet with one star just because minus star's is not possible.
They just increased my bill with 20 € after a period of almost 2 year's and when I've called to ask why, they told me that this is the write price to pay and previous period (almost 2 year's) was just a computer error.
When I've received the offer I called them to cancel my abonament and now they don't have / find the record about the offer that they made.

I left Proximus because Telenet offered me a better price for the same package. I might be saving money every month but I have had too many troubles installing the internet at home, having several technicians blocking me at home, not coming on the due day, postponing to another day, etc. You cannot imagine how much time I also spent over the phone with the agents. Also, it's been 3/4 months that I am receiving calls from weird numbers during week days without leaving an oral message although my number is on a private list. Super annoying. I changed from Proximus for Telenet for a better price but have a worse experience.

Telenet support services are clearly not qualified or can't be bothered to actually help people. They generally are friendly and seem to be trying to help, but this is mostly superficial. Every time I have enlisted help they didn't actually bring anything new, let alone helpful to the table. They talk to you like you're completely technically incapable, which many people are to be fair.

I am getting fed up with all the hassle and the horrible price-quality of their Internet services. It is a disgrace that a wealthy country as Belgium has such backwards ISP's.

Poor speed, too expensive, rude and unpolite costumer service - better choose Proxymus!

I've been to a greek island recently but there was a problem with viewing my usage of data, I contacted them a week ago about this. Now when I get home I see I have 165 euro to pay because "greece isn't in the EU" they say. Not once did I get notified that I'm for example €5 or €10 over my limit. they keep stalling this for over a week and if they wouldn't have stalled, this amount would be significantly less.

I call to tecnicall support to fix the wifi conection. They tell me to hold on so they can transfer the call to someone who can speak english (sayd in a perfect english), and hang up.

Thats the way to treat your customers!

I don't like it when companies keep on changing product names and keep adding new ones to the lineup. Especially for ISPs. They keep changing the names of Play (More), WIGO, YUGO, etc.

At Telenet, they apparently do not understand net neutrality. They allow you to pick an app that gets 'unlimited' mobile data. I don't like the Fair Use Policy either (when you use more then 750GB a month, they throttle your connection).

Once, our connection dropped. When I contacted them (using mobile internet) they just said something along the lines of: "Oh yes, we see. Hold on, our engineers are working on it". You could at least explained to me what was wrong and how it happened.

Next up, pricing. For a decent internet connection you could easily pay €60 a month. Way to high, especially compared to neighboring countries.

But, in their defense, 99% of the time, we got a fast Internet connection.

In May I bought a package WIGO which includes 2 phone numbers with unlimited calls (plus international calling) and home internet. Whole package costs around 120 eur per months which can’t be exceeded.
First months I got a bill 233 eur ... shock.. endless calls and waiting for response from customer service, then endless talk about different periods and transactions .. really? In the end found a mistake . Next month... New bill... 280 eur... And 5 pages of dates and numbers which not supposed to be there as I have WIGO PACKAGE with FIXED PRICE. tomorrow is next circle... lots and lots of waisted time and nerves. And it’s just 2 month with them. Please stay away from this provider

Wish there was an option to rate this minus , I would definitely give minus 5 star.

Internet sucks don’t even think of trying

After being 5 years their customer :
1. No english language support on the website !
2. Very very Rude customer service !!!
3. Very low basic internet volume. 150gb / month for nowadays is not an option : Gaming , streaming ...

I have been with Telenet for the last 2 years almost. We now have cable, telephone, internet and mobile service with them.

cable problems: most movies are in French even most of the menu is in French. After you buy you can't select the language.

Mobile service: We have always paid the bills on time. Some weeks ago I went to Brazil and due to the roaming charge my bill was higher than usual. What do they do? They send you a first message saying that you have reached 500€. Nothing you have to do. You cannot confirm or similar. Then 5 days later they send you another message saying that they are cutting off your line to protect you. WTF?! So, you cannot reply to the message, you cannot call customer service, you can't do anything...and this is about 10 days before the invoice came in. Luckely I was home so I could call from another number. But meanwhile I missed my flight for work and came several hours to late.

Calling from another number I had to transfer a amount, then fax it and then call them again to get my number liberated....

We've been with Telenet for about 4 years now. Whenever there's an issue with the internet - for example at 4pm every Monday it went off for about 30 mins to 1 hour - their standard response is that they'll send someone to investigate, but we must pay for the call out. If they find a problem that's their responsibility, they will refund the call out.

Regular dropping of the connection on the same day at the same time every week is obviously something to do with their service, but they refused to accept it. We also have regular issues with the cable TV. It's really slow (annoyingly slow), and the TV guide randomly disappears so that you can only see 24hrs in advance.

The programs often don't record correctly because of something that's interrupted the feed.

We are currently investigating a switch to another company.

I've given them 3 stars however as their installation engineers are good, and always turn up when their supposed to.