I am very satisfied with Telenor. Everything has been easy and clear from the beginning. The SIM card and my new phone were delivered very quickly. The network quality is excellent, and the internet... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Yesterday I bought a phone from the Bilka Randers office. The young man who served me (a tall, young blond guy) was extremely knowledgeable and even though I was unable to buy the phone on installment... See more
Company replied
I had internet from Telenor for 2 years. Lately, the 5G service became quite unreliable in my area of Aarhus, speeds unstable and connection to tower as well. Technical support told me the... See more
Company replied
Jeg har være heldig idag. Blev hjulpet af Saad med en del problemer jeg havde med mine devices. Saad Rafi viste en meget positiv attitude. En fantastik ansigt udadtil for Telenor.
Company replied
Company details
Written by the company
Vores kundeservice sidder klar til at hjælpe dig mandag til fredag fra kl. 8-20, hvis du har spørgsmål til et af dine produkter eller brug for vejledning.
Kontaktoplysninger
Written by the company
Om Telenor
Netværk i verdensklasse
💙 Mere end forbindelse. Mere tryghed.
Hos Telenor arbejder vi hver dag for at gøre teknologi nemmere og mere tryg. Derfor får du ikke kun mobil- og internetløsninger med stærk dækning. Du får også hjælp og digitale sikkerhedsløsninger, der kan gøre hverdagen lidt tryggere.
Som kunde har du blandt andet adgang til Telenor Tryghedspakke, som hjælper med at beskytte mod digitale trusler, svindelforsøg og falske hjemmesider.
Det betyder blandt andet:
🛡️ Ekstra beskyttelse i din digitale hverdag
📱 Fleksible mobil- og internetløsninger
💙 Hjælp og support, når du har brug for det
Tak fordi du deler din oplevelse med os på Trustpilot. Din feedback hjælper os med at blive bedre og skabe endnu bedre kundeoplevelser.
Du kan læse mere om vores mobil- og internetløsninger samt Telenor Tryghedspakke på telenor.dk.
De Bedste hilsner
Telenor 💙
Contact info
Skelagervej 9, 9000, Aalborg, Denmark
- 72100100
- kundeservice@telenor.dk
- www.telenor.dk
3.8
Great
44K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely disappointing experience with Telenor.
I switched from Norlys to Telenor expecting a better and more reliable service. My internet activation was promised for 5 March, so my previous provider disconnected the service on that exact date.
Telenor then failed to activate the connection. After multiple calls to customer service, I was finally told that they had mistakenly placed the order on the wrong address. Because of their mistake, I am now told the new activation date will be 13 March, leaving me without internet for more than a week.
What is even more frustrating is the attitude of customer service. They acknowledge the mistake but offer no real solution. I asked for alternatives such as a temporary 5G router or mobile internet, but they refused to give any assurance or immediate support.
I moved to Telenor hoping for better service, but so far it has been worse. If there was an option to cancel the contract immediately, I would do it without hesitation. Unfortunately, the commitment period has already started, and customer service seems very comfortable knowing that I cannot simply switch away.
Very poor service and a terrible first impression.
March 5, 2026
Unprompted review
Reply from Telenor Danmark
Hi Amith👋
Oh no! I'm really sorry if you've had a bad experience😕
It sounds like a frustrating situation, and I understand if you're dissatisfied. Of course, it's regrettable that an error occurred in our system! However, I would really like to take a closer look at everything and see what we can do 😊 So! Please feel free to reach out to socialmedier@telenor.dk📧, and i will investigate the matter further🔎😉
Have a nice evening!💙
Best regards,
Anna, Telenor
Absolutely terrible company!
Absolutely terrible company!
They call you for no reason and they insist. Over 20 times a week! You tell them you are not interested and they keep going. I got calls at 6 am and even at 8 pm. Its ridiculous!
March 6, 2026
Unprompted review
Reply from Telenor Danmark
Hi Silviu 😊
First of all:
I am really sorry, if this is your experience!
Second:
Let's change that? I can cancel your contact consent in our system, so you do not hear from us again.
We do not aim for you to feel this way about the calls.
Please reach out to me on socialemedier@telenor.dk with your informations and I will remove it ASAP 🤝
Best regards,
Linda, Telenor
I am very disappointed with Telenor’s…
I am very disappointed with Telenor’s service.
There was not enough payment information provided for me to pay my bill. I did not receive a proper invoice with clear payment details (such as bank account number or payment instructions). I was willing to pay, but I simply did not have the necessary information to complete the payment.
When I tried to find a way to pay, it was not possible. Instead, the amount was later set up again for automatic payment, and I was suddenly charged a reminder fee of 310 kr.
When I contacted customer service to ask why, I was told that it was my responsibility to pay on time. Of course I understand that payments must be made on time – but how can a customer pay on time if no clear payment information is provided?
Charging 310 kr for a reminder under these circumstances feels unfair.
After this experience, I have decided that when my contract period ends, I will cancel my subscription and I will not return to Telenor.
I hope Telenor will improve their billing communication so other customers do not experience the same issue.
January 2, 2026
Unprompted review
Reply from Telenor Danmark
Hmmm... That sounds like a very dissapointing experience, Tien🥲
However I do not understand the fact that you did not recieve instructions on how to pay. We always inform you a FIK-code for manual payment through your bank. The FIK-code can be found on your bill.⭐
Please send me an email on socialemedier@telenor.dk and I will check up on the whole experience📩
Have a great day!
Mathias, Telenor
Worst company of all time
Worst company of all time. Lots of hidden bills. Had to pay for the time that I didn’t use any service as well. They are like a blood sucking leech.
March 1, 2026
Unprompted review
Reply from Telenor Danmark
Well... I am sad to hear your opinion of us, Juna😅
However I can guarantee you that we do not charge anything hidden. There are no fees and no interests we don't inform about. 💙
If you want me to check up on your bills, please reach out to me on socialemedier@telenor.dk 📩
Have a great day!
Mathias, Telenor
Reply from Telenor Danmark
That makes me so happy to hear! 😄✨
Thank you so much for sharing your great experience – it truly means a lot to us. I’ll make sure to pass your kind words on to the colleague who helped you in the shop 🙌
Wishing you a wonderful evening! 🌟
Best regards
Jonas, Telenor
Excellent
Excellent! how the way guiding the customer for there satisfaction is great.
February 28, 2026
Reply from Telenor Danmark
Thank you so much for your kind words! 😊 We’re truly happy to hear that you had a great experience and felt well guided throughout the process. Customer satisfaction is always our top priority, so it means a lot to know we delivered on that.
We’re here anytime you need us 🙌✨
Kindest regards,
Rosa, Telenor
Reply from Telenor Danmark
Fedt at høre! 😄🙌 Tusind tak for din anmeldelse – det betyder rigtig meget for os 💙
Du er altid velkommen, hvis der er noget, vi kan hjælpe med igen 😊
Venlig hilsen,
Rosa, Telenor
Very good experience
February 23, 2026
Reply from Telenor Danmark
Yiahuuuu, Jestonie 💙
That's so grrreat to hear ⭐
I cannot wait to show my colleagues your amazing review here on Trustpilot 😍
I know, that they work hard every day to deliver the best customer experience, and it's amazing that you experienced just that 💫
Best regards,
Linda, Telenor
The Best agengy
February 17, 2026
Reply from Telenor Danmark
Yeah! better than agent 007, Favorit Acasa 😎
Thank you for your awesome review!
Have a great day!
Mathias, Telenor 💙
Very good customer service 😊
February 16, 2026
Reply from Telenor Danmark
That is sweet music to my ears Fanica 🎀
Thank you so much for taking the time, to write about your experience with us 😍
Have a great evening 💙
Emilie, Telenor ☎️
Quick respon
Quick respon, good communication,easy to understand what she explained.
February 13, 2026
Reply from Telenor Danmark
Now that’s what we love to hear! 🚀💙
Quick replies, clear communication, and no confusing tech-talk – that sounds like a really nice experience! 🙌😄
Thank you so much for the lovely feedback. It truly makes our day a little brighter and warmer here in the cold! 🌟🙏🏻
Venlig hilsen
Jonas, Telenor
Just yesterday i apply as a custumer…
Just yesterday i apply as a custumer in this company . I hope everything well . And we well see in the future. Thank you. For the apportunity.
February 8, 2026
Reply from Telenor Danmark
Thank you for your review and welcome to us 🙌
We’re glad you chose to become a customer, and we hope everything will work smoothly for you 🤞💙
If you need any help along the way, please don’t hesitate to reach out. We look forward to supporting you in the future 🤝
Have a nice evening 💙
Kind regards,
Amalie, Telenor
Tak Tobias for god service og alle dine…
Tak Tobias for god service og alle dine søde kolleger for altid god service hos Telenor
February 4, 2026
Reply from Telenor Danmark
Ej, hvor er det fedt at høre 😍🙌 Vi sender et stort skulderklap videre til Tobias og resten af holdet – ros som den her varmer mere end morgenkaffen ☕️😉
Tusind tak fordi du tog dig tid til at dele din oplevelse, og ha’ en rigtig dejlig søndag 😊
Venlig hilsen,
Rosa, Telenor
All is Good but Few Expensive I like…
All is Good but Few Expensive I like Telenor Service
February 7, 2026
Reply from Telenor Danmark
We’re glad to hear that you’re happy with the service and that you like Telenor 💙 We also appreciate your honest feedback regarding the pricing – it’s valuable to us!
Thank you for taking the time to share your experience, and we’re always here if you need any help in the future 🤝
Have a nice evening 💙
Kind regards,
Amalie, Telenor
Reply from Telenor Danmark
Hi Rifatur👋
Thank you so much for your review 🤩 It makes me sooo happy, that you have enjoyed the service😁
I hope you have a great evening💙
Best regards,
Anna, Telenor
Inconsistent support, and one condescending rep too many
I've been a customer for a year, and support has always been hit-or-miss: call 4 reps about an issue, get 5 conflicting answers. Frustrating, but most were friendly enough, so we'd figure it out together.
Today I called and got Robin, who decided that asking clarifying questions about how their services actually work technically meant I should be talked down to. "If you can't tell what the addon is for, you don't need it." I wasn't asking for his opinion on my needs. I was asking how things work.
But I do expect basic respect. Not because I'm a paying customer with a 5-day outage - just because I'm a person. Being made to feel like an idiot for asking questions isn't support.
This isn't how you talk to a customer. Frankly, it's not how you talk to anyone. Maybe I caught Robin on a bad day, but that's not my problem to absorb.
Cancelled my subscription today. So long, and thanks for all the packets.
February 2, 2026
Unprompted review
Reply from Telenor Danmark
Hi Bence👋
I am so sorry to hear about your bad experience🤕 - of course outage can happen, and we are always there to find a solution if it does🔧 - so i am sorry to hear, if that's not what you have experienced💔
Of course we have to respect our customer - both as customers and as persons, for sure i will take your feedback and your experience further🙌
If you need anymore clarification, pleas reach out to me on socialemedier@telenor.dk📬
Have a good day☀️
Kind regards,
Christian, Telenor💙
Reply from Telenor Danmark
Det er så dejligt, Natasha✨
Tak for dit opkald/besøg og fordi du har lyst til at dele din oplevelse. Vi er altid klar til tage imod dig en anden gang📱💬
Vi ønsker dig en skøn aften💙🌛
Camilla, Telenor
Very Nice 💪🏻🤛🏻
August 29, 2025
Reply from Telenor Danmark
Det kan du saftsuseme selv være, Hubert 💯⭐
Du forstår at kickstarte tele-festen hér i Stjerne-land, og det skal du bare have et kæmpe TAK for 🤗
Tøv aldrig med at hive os i ærmet lige, når du får brug for det igen: We got you! 💙
Venlig hilsen,
Linda, Telenor
I was truly impressed by the…
I was truly impressed by the outstanding customer service I received. The salesperson was not only easy to talk to but also highly knowledgeable, answering all my questions with expertise. He provided excellent suggestions and alternative options, which made my experience even better. I ended up buying an additional tablet, even though I didn’t originally need one, because I felt he deserved the recognition for his time and effort.
I hope Telenor acknowledges the hard work and dedication of their in-store sales team. It was the exceptional service that ultimately convinced me to make my purchase.
January 16, 2026
Reply from Telenor Danmark
Thank you so much for sharing this - it’s honestly incredibly touching to read💙
We’re really happy to hear you had such a great experience and felt well guided throughout. That kind of thoughtful, knowledgeable service is exactly what we aim for, and we truly appreciate you taking the time to recognize it👏💌
Have an amazing day✨
Camilla, Telenor
Reply from Telenor Danmark
We’re sorry to hear that your experience with our 5G wifi hasn’t met your expectations — that’s not the experience we want for our customers 💔
If you’d like us to take a closer look at your connection, you’re very welcome to send us an email at socialemedier@telenor.dk 📧 We’ll be happy to investigate your internet further and help where we can 🤝
Have a nice evening 💙
Kind regards,
Amalie, Telenor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.