Telenor Sverige Reviews 

Worst company ever. DON'T EVEN TRY BEFORE YOU GET SCAMMED AND FOOLED WITH LIES.

Worst ever, just Trying to get More money from you.

It is the most unprofessional telco in Sweden so far.

Be very careful with this entity.
Telenor does not respect signed contract: the contract which was signed with them 2024-07-11 for a family subscription got voided, binding and notice period got cut and customer was left on its own.
After talking to Telenor - they wanted to squeeze a new contract for signing, arguing the contract they voided had a very low prices counting all the loyalty bonuses. Sales persons are opened liars there, and contract is just to obligate you, they have zero responsibility. They cover themself by some internal document which has “300 pages” and it is allow them do things like this. They did not manage to provide this document upon request.
After I asked support to provide all my calls recordings with them, first they told me it is possible, after I got a reply - it is not possible and it is only for their internal usage. After I asked to connect with a person who was on call with me a month ago during signing process - Telenor said the person got fired. You, as a customer, cannot prove a thing.

I am very happy my business ends with them today.

Save your time, stay away from Telenor - unprofessional entity.

You want to have a heart attack due to anger then go with telenor subscription. They offered me a family subscription and I asked them if it works with wifi which they said it does perfectly. Then I signed a 2 years contract but the wifi is useless. The saddest thing is I called them and the impolite customer service disrespectfully told me that I can change service provider when I finish my 2 year contract. I had a telia subscription for my phone and bredband 2 for my wifi but life was beautiful then. Now I can't watch anything and imagine I only use a wifi for the TV no other devices. My parents came last time to visit me from USA and they were surprised with how slow a connection can get in such a developed country. Telenor is the worst service provider and to make it much worse they have a great deal of disrespect to their customers. Don't let these trust pilot replies fool you. They just want to protect the public image. Robbers in broad daylight

We forgot to pay our bill and they shut down the SIM card(we’ve had problems with our mail delivery so the reminder came at the same time as the original bil), that’s understandable but then when we paid it they wouldn’t turn it on. They told us to call them. We did from a work phone and they said it would be on at 15:00 was it on at 15:00? No it wasn’t. So now we’ve been without the ability to call anyone and no surf over the weekend. Well today is when they told us it would be on at 15:00 but it wasn’t so now we’re without until at least tomorrow and probably more…

The reply didn’t cover the fact that they said it would be on at 15:00 and then it wasn’t and we had to wait yet another day. And as I said we completely understand that it will be shut of if not paid and that not what we’re upset about here…

hey, today I was called twice by an offerer from telenor. He was talking about a family subscription for only 390 sek, full internet minutes and free sms in Sweden for two people. I told him to call me later to arrive home and talk to my girlfriend about it. In the meantime, I called Telenor and asked about that offer because it seemed too good and cheap to me. Surprise, the girl from customer relations told me that Telenor doesn’t have that offer, the price is for each person individually.(390+390=780)I was called again by that bidder and he continued with the same lies, he talked a lot and wouldn't let me talk. They lie, they just want to take your money, LIARS!! Be careful with them

I subscribed to fiber connection. I didnt put my apartment number so I contacted support on their website. They claimed that my subscription would not work without apartment number. Instead of updating my address, he created another subscription! Called customer service (they dont have English menu by the way) 4 times and I received no help! Regret from day 1.

Worst broadband I have ever had. I paid for speed of 1000 and I got less than 120 plus that it is not stable.
After calling them 5 days in raw they didnt solve the problem so after one week of my subscription I moved to another company.
They keep say lies like "we are the only company giving fiber internet to your area"
If Fiber means very slow and unstable internet then F*** it.

Updated:
Due to their support via their internal messaging system being so good I just had to bump up to 3 starts. It appears that I just so happened to get a new sim card for a different number for increased coverage at the same time of ordering a new phone on my other subscription. Unfortunately my previous bad experience doesn't change and I still expect big companies to get a bit better with their services

Orginal:
Stay away from them

I've been 4 years with them. Starting from the latest, I ordered a new phone to pay via my subscription. I only have 1 phone number on subscription with them. They send me a new sim card and charge me 200+ SEK for it. To top it off it's wrong phone number on it. They've so far increased price 2 times for broadband but no improvements in speed or quality. Support via phone is classically non-available so you'll have better luck sending emails or other. Web page is horrible can't even work in Brave - I guess overpriced services are too little so they have to sell data and can't make a page to work with proper browser for blocking trackers. Email contact is also not available so you have to use forms which are not as useful. I've been a customer for 4 years and saw no improvements, no benefits of staying with them nor better support over years. Classical example of big company that has no intention of improving

Worst company ever!!🤬🤬
Over 1 1/2 years we had trouble with transfer my abonnemang to my mom and the bills!!
I have spent so many hours to call about wrong on the bills, missing personal code and lots of other stuff 🤬🤬
All they can say or do is sorry no more 🤬🤬
We will never ever use this company again not even if it's the last on earth!!

Be careful with them!
I've contacted the customer service via chat but they told me to contact them via e-mail, for some reason. After more than one week still no answer, no phone call or whatsoever.
They tell you that there is a good mobile connection ... however it is very bad. They asks for tests and so on but that is it. No solution at all, only the same tests so that the subscription runs without a solution.

Telenor has lots of hidden conditions which employees don’t say when they sell products. Binding time of subscription is not same like other operators, which they hidden when sell products. When we sign contact with Telenor we must agree with at least 4 documents which have a lots of hidden conditions which other operators don’t follow. And employees hide all conditions when customers sign a contact.

I wanted to cancel my subscription, but no one is picking the call, I have written the message, and yeah I am trying to reach them through customer care number. What should I do?

I am from a commonwealth country never in my life after moving to sweden have i experienced such poor behaviour, entitled individuals like ive seen at telenor, unbelievable behaviour. I have lived all over the world and this behaviour in sweden is outrageous: get your attitude together man!

On February 13th, I received a call from Telenor customer service regarding my mobile plan, which included internet service. During the call, the representative offered me a new plan with a discount of 200 SEK on my regular plan, as my current plan was nearing its end. It was explained to me that this new plan would cover both mobile and internet services.
Prior to this, my billing consisted of two separate invoices for mobile and internet packages. However, upon reviewing the details of the new plan, I realized that it only covered internet charges, omitting the mobile service entirely. Despite seeking clarification from the customer care representative multiple times during the call, I was assured that all services were included in the plan.
Upon signing the contract, it came to my attention that I had committed to a 24-month binding period starting from April 2024(Which was explained by the customer service) Recognizing the discrepancy between the offered plan and the actual terms of the contract, I promptly contacted customer service within 5 minutes of signing to request cancellation,
Despite my efforts to resolve the situation, I encountered resistance from customer service representatives who were unwilling to assist. As a customer, I believe it is the responsibility of Telenor's customer care team to provide clear and accurate information, which unfortunately did not occur in this instance.
Given that the contract is set to become applicable from April 2024, I am hopeful that there is still an opportunity to rectify this misunderstanding and cancel the contract. I kindly request assistance from Telenor in addressing this matter promptly and amicably.
Telenor customer service person name -Amundsson Anders.

Worse company ever. I’m a student, so I opted for the Mecenat Student Discount offer for one year. Three months into the subscription and Telenor raises my internet price by 170%. Then the next 2 months was followed by random charges on my account where they tried to make up for the discount given to me as a student until I removed them from my bank’s autogiro. They clearly don’t know how to do business and retain customers.

Tried to contact them 2 weeks ago to cancel my contract since the wifi connection is not good, and it became even more expensive this year. They don't answer me. I have tried to reach out to them on three different occasions now and nothing. I sent them messages through 'Mitt Telenor' account and nothing. How can I cancel it if they don't reply to me? Why do they have this feature on their website if apparently, it is not being used? Poor service. I don't recommend Telenor.

Really disappointing experience with Telenor Broadband recently. They have been unable to fix some kind of connectivity issue in the area for the last four days and many people are still without internet. There has also been a lack of communication regarding the problem and no set time on when the issue will be fixed. Bare this information in mind when selecting a provider.

Don't waste your nerve and money on Telenor. After they canceled my internet subscription one week before the termination date, they could not reactivate it after two days of nerve-racking discussions with their helpless technical support. Nobody on their customer support knew why they canceled one week earlier!

Got the internet subscription. They mailed the invoice to old address. Which came to my new address a month later. During that month they have put me to the collectors. Now I have to pay for their mistake. After calling them they just say that it is not their fault and they can't do anything. Great service, definitely do not recommend.