Orion Telescopes & Binoculars Reviews 12

I placed an order on a regular Monday afternoon and since the item was time critical paid for it to be delivered overnight. The next day the tracking info. said that UPS was waiting for the parcel, that the label had been created. I emailed Orion customer service asking why it was going to be late. They responded that they don't ship on weekends. I responded that a Monday afternoon order has nothing to do with the weekend. They responded with the same answer, verbatim. I had a choice between overnight and 2nd day delivery. I paid for overnight. I got second day. Every time I try to raise the issue they say, "We don't ship on weekends". So, giving them the benefit of the doubt, they can't come out and say that they regard Monday afternoon as Sunday. Or they're just that screwed. How can what is regarded as a reputable company get something so direct so wrong. Overnight does not mean 2nd day. AND...if it had been a problem with the weekend, my invoice should have given the second day as the delivery date. It did not. It specifically listed the next day as the delivery date.

Have their 8" DOB, and when I went to remove the primary mirror to clean it the screws broke off. Reached out to them to replace the mirror cell that I was willing to pay for since it was out of warranty. They were helpful at first, but then when they realized it was out of warranty they stopped communicating with me. Its been two months since the last email they replied to. Tried both the main email for customer service, and an individual. My experience with them for product support was extremely poor and disappointing.

..bully and gaslighter. Very unpleasant character . Over phone at Customer service ....abysmal. Tell you one thing over the phone about schedule and when you phone to query after date given has passed ,get angry and tell you to take your telescope back. I'd give them a wide berth!!

Could´n be more disappointed on any company then Orion.
They might know Optics but not marketing, customer service and updating with right information about shipping.
I´m really glad I made the payment through PayPal and they will give me my money back!

So the delivery was a bit longer than I expected but the ORION EON 115mm APO is mind blowing. I was originally thinking of getting the 130mm but the 115mm is amazing. Sturdy, fantastic optics and works very well for astrophotography. There is a professional finish to it that is very rare for the price. I'm gutted it's a Christmas present for someone else..........

I was generally satisfied with my telescope, but at some moment kids dropped it and damaged the mount. It's just one part cracked, and I expected that repair was possible. I tried to contact the company, but they basically ignored my letter and did not suggest any options to repair or replace the broken part.

I bought an Orion StarBlast II 4.5 telescope. This is a fantastic telescope especially for a beginner. Crisp, clear images. I'm a beginner and look forward to growing into this telescope without the fear of growing out of it too quickly. I've read many reviews that fault this telescope only for its equatorial mount as not being for beginners. This makes no sense whatsoever. No matter when you buy a telescope with an equatorial mount you'll be a beginner with an equatorial mount! You may as well get one on a great first telescope. Orion has done a splendid job with this telescope. Buy it with the utmost confidence!

I purchased an Orion mount through one of their retailers (OPT) . The mount was supposed to be shipped out in April then got delayed to May, then to June, then to July and now they're telling me they won't ship it until September (if they'll ever ship it out... And I was already charged for it as well) . Apparently they have been prioritizing orders made directly through their website instead of distributing to their official retailers so people that have ordered after I placed my order got their mount while I'm still waiting for it.
This has been one of the most unprofessional experiences I've ever had regarding astrophotography.

Purchased the XT10 dobsonian, and what a telescope. Customs tried to charge an import, which was sorted by John at their end. Can't ask for more and very happy with the service

A newbie to astronomy, I settled on an Orion Dobsonian after a lot of research. The pandemic and our ridiculous exit from Europe made importing from the Netherlands a real headache. The reason for the dropped star is the very muddled customer service from Orion in the States which made the transaction even more of a hassle! After eventually getting the scope, I have to say I’m very impressed. Very well packaged, easy to assemble and a joy to use. For the price it’s at the top of the league. Now, please, can I have some clear skies?

Great company based in USA. Bought some astronomical binoculars from them and needed some technical advice. The freephone number you dial from UK gets through to their California base and the staff on the phones are very knowledgeable.