Telestial Inc. Reviews 

317
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Total waist of money. Reception is extremely poor (used their SIM card in UK, Ireland and USA). My phone kept disconnecting and searching for network. In UK and Ireland sometimes I had EDGE connecti... See more

Rated 2 out of 5 stars

Absolute joke with regards to pricing. 3x days into my European holiday (30 days) and $50 credit has already been maxed. My phone is not constantly roaming and I ensure to keep mobile data off unti... See more

Rated 4 out of 5 stars

This is my second sim, my first sim got damaged and I had to get another one. I travel abroad frequently and like keeping in contact with family and friends as often as possible. My US line works perf... See more

Rated 5 out of 5 stars

Ordered the phone, an eKit 4C, on Monday, and received it two days later as promised. I installed the SIM card, charged battery, with included charger, and things seem to be working - connected to US... See more

Company details

  1. Mobile Network Operator
  2. also in
  3. Internet Service Provider

Information provided by various external sources

Telestial.com - SIM card, SIM cards, International GSM Prepaid SIM cards, local SIM card, roaming SIM cards, and unlocked GSM World cell phones for a variety of destinations such as Italy, France, UK, United Kingdom, Greece, Russia, Spain, South Africa, United States, Canada, Mexico, Egypt, India, Australia, New Zealand etc


Contact info

2.5

Poor

TrustScore 2.5 out of 5

317 reviews

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2.5

All reviews

(317)

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Rated 4 out of 5 stars

Fantastic service

The ordering process was easy, and Ireceived the phone promptly. I received a great phone that was easy to set up. Phone had some cosmetic issues, but was promptly replaced. Works great in the USA, so I don't anticipate any problems in Europe.

September 11, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent technical support

I encountered several separate glitches when I tried to set up my phone to work with my new Explorer SIM card. Telestial's tech support agents quickly identified the cause of each issue and they quickly helped me resolve them. I am a satisfied customer.

September 11, 2014
Unprompted review
Rated 5 out of 5 stars

FAST, EASY AND RELIABLE.

Easy to obtain with great rates. Easy to use. Love that you have US number so friends don't need to dial internationally. Would be perfect if phone and SIM didn't expire.

September 10, 2014
Unprompted review
Rated 5 out of 5 stars

Great service

I had some doubts to purchase a sim card prior to leaving for Africa. I had thought it easier to just get one there. Nevertheless, I did and got the "Explorer" SIM. It is a flexible, very reasonably priced plan that comes with both North American and Rest-of-the-World phone numbers. Of course, I checked out the SIM prior to leaving (NA number) and it worked perfectly. I recommend Telestial for your communicatiosn throughout the globe..

September 10, 2014
Unprompted review
Rated 5 out of 5 stars

The best service I have ever used to keep in contact

I have a great sim card. I get one sim and two numbers

I travel a lot so it is especially good when i need to stay in touch
globally. Everything is very convient and customer service answers promptly. If you get the chance to get this sim card get and do not hesitate.
I love it without any equivocations!!!!!!!!!!!!

September 10, 2014
Unprompted review
Rated 5 out of 5 stars

great travel option

I used a Telestial SIM card on a previous trip to Africa in a dual SIM card and loved that I could get both a US phone # and a European one all on the same SIM (this in addition to the Ugandan number with my 2nd SIM card in my dual SIM phone). I had to contact customer support a couple times before my trip to get info, and they were very helpful.

September 10, 2014
Unprompted review
Rated 5 out of 5 stars

Telestial is easy to understand, VERY helpful with customer service

I was reluctant to purchase a sim card prior to leaving for Italy. I had thought it easier to just get one there. Nevertheless, I did and got the "Explorer" SIM. It is a flexible, very reasonably priced plan that comes with both North American and Rest-of-the-World phone numbers. Of course, I checked out the SIM prior to leaving (NA number) and it worked perfectly. I recommend Telestial from what I have seen thus far.

September 9, 2014
Unprompted review
Rated 4 out of 5 stars

Wonderful Technology!

WOW!! It is wonderful to be able to talk with my son while he is traveling even though in the area he is in the signals are not always great, but glad to have the connection ability without the huge costs.

September 8, 2014
Unprompted review
Rated 5 out of 5 stars

Exactly what I was looking for

Traveling to Europe and wanted to have a phone did some research but everything was confusing. I found Telestial and right away was impressed I could buy an unlocked smart phone and sim car with both domestic and international number. Ordered in Sunday and was worried it would not be here before we left wrong received Tuesday exactly as described and with a power converter. Thanks Telestial for making this a simple process

September 7, 2014
Unprompted review
Rated 4 out of 5 stars

Helpful C/S by phone is a plus

I was offered $5 credit to write a review, and will write a longer one when I check out service on my trip to France. So far the customer service has been able to answer all my questions and help me prepare for using my phone in Europe. This has been very helpful to me. The rep offered me the bonus with the mention of writing a review and I found that considerate.

September 5, 2014
Unprompted review
Rated 5 out of 5 stars

Fast shipping and fast response to inquiries

I wrote to the company to in order to obtain more information about the pricing and phone structure. I have never been out of the country and the cost and ease of making/receiving phone calls was very important. The rep responded the same day with their recommendations based on my needs. I placed my order and received it within 2 days. Set-up was simple and everything was as promised.

September 5, 2014
Unprompted review
Rated 5 out of 5 stars

Reliable company

Telestial has good prices and are reliable. I always use them when I travel to the United Kingdom. I had bought my international phone through them and they continue to have the best prices on international SIMS cards, so I continue to give them all my business. Keep up the great work!

September 3, 2014
Unprompted review
Rated 5 out of 5 stars

Efficient, trustworthy, effective service.

I just ordered my second U.K. SIM card. My original SIM card still works well however the old cell phone does not! I had it since before smart phones were common. I've ordered a new SIM micro for my new smart phone. The new order was easy to process and I received the order within a few short days. From my experience over the years with the old SIM card and Telestial, I know that service is very good. Whenever I called for support, I was helped thoroughly, and the SIM card worked well when traveling. I have no doubts that I will experience the same great experience with my new SIM card and service. Thank you Telestial!

September 3, 2014
Unprompted review
Rated 5 out of 5 stars

Everything as promided and when promised

I am using Telestial for several years. My last SIM card for EU expired and I decided to purchase another one. The service rep explained everything perfectly well in order for me to make a decision. The card arrived as promised in a few days. I called Telestial customer sevice just to clarify some things and rep was very helpful. Everything works. I am happy.

August 31, 2014
Unprompted review

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