I needed to book extra days on a trip that became double booked and I found a good hotel listed on Teletext Holidays. The sales agent - Ric Anderson, was extremely helpful and got me a great deal on... See more
Company replied
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Review summary
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Reviews shaping this summary
Very helpful and polite. Krishnan was patient with our last minute booking, providing alternatives, giving us time to look at them, and calling back when he said he would. He helped us every step of t... See more
Company replied
I went online to check out holidays and Teletext came up. I honestly didn't realise they still existed. Well they do an amazing holiday to be honest the best yet. Our booking was straightforward and K... See more
Company replied
We would definitely book again with Teletext holidays. The representative was professional and very patient with us. Credit cards would not work, couldn’t find passports but Gary was fantastic and ma... See more
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Company details
Written by the company
At Teletext Holidays, we know exactly what you want from your getaway. Whether it’s a sunny beach break in Europe or an exciting long-haul adventure, we’ve got you covered. For over 30 years, we’ve been sending millions of Brits on holiday, all booked by real people who are only ever a call away. Nothing beats speaking to a travel expert who knows your destination inside out, and that’s why we take the time to find the best options for you, so you don’t have to spend hours scrolling through endless choices. Booking with Teletext Holidays means peace of mind. All Teletext Holidays bookings are made through ATOL-protected suppliers, providing guaranteed consumer protection, and as a proud member of the Travel Trust Association (TTA), we guarantee your money is safe thanks to our triple lock protection system. We’re here for you every step of the way, before, during, and after your trip. Our team is available seven days a week, and if you need us while you’re away, our 24/7 in-resort support is just a phone call away. For over 30 years, our commitment has been simple, delivering trusted service and unforgettable holidays. Put your trust in Teletext Holidays for your next break, and let’s make memories together. Trusted service, unforgettable holidays — that’s the Teletext promise.
Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.
Written by the company
- We’ve got it all covered..
- Take your pick from a vast range of holidays including beach getaways and luxurious long haul escapes to all your favourite destinations.
- Exceptional value for money
- All our holidays offer exceptional value for money and suitable for all budgets. Give us a call and talk through your dream holiday.
- Book with confidence
- You can book with confidence as all our package deals are ATOL protected, and your money is protected by the Travel Trust Association.
- More than just great holidays
- We provide more than just great holidays, we have destination guides, travel tips, travel information and a huge range of offers and exclusives for last minute bookings.
- 30 years of travel experience
- Get recommendations, tap into our 30 years of travel experience & relax while we do all the hard work for you.
- Real Person Interaction
- Nothing beats speaking to a real human who is knowledgeable about your destinations, so let us do the legwork and save you hours of scrolling.
- Access to Exclusive Offers
- Have access to special airfares, hotel deals and package rates not available online, along with the opportunity to mix and match offers for a totally unique getaway.
Contact info
166 College Road, Harrow, HA1 1BH, London, United Kingdom
- 0330 190 0001
- customerrelations@teletext.com
- www.teletextholidays.co.uk
4.7
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Well what can I say we changed our…
Well what can I say we changed our hotel which I thought was ok....Until over 3 separate occasions over 3 days the booking information was sent wrong eg.wrong hotel ,wrong destination and I had to keep ringing to sort it out and was on the phone for along time ,when I finally got through all this stressed myself and my mother .I have never had problems like this before when I used Teletext Holiday in the past .I will not be using them again
August 2, 2026
Unprompted review
Reply from Teletext Holidays
Hi Sara
Thank you for taking the time to share your feedback. We are sincerely sorry for the frustration caused by the errors following your hotel change and appreciate how stressful this must have been for both you and your mother.
We're pleased that we were able to rectify all of the issues prior to your departure and ensure that you received the correct booking documentation for your amended holiday. While we appreciate this did not make up for the inconvenience and time you spent contacting us, we apologise for the experience you received.
We truly value your previous loyalty to Teletext Holidays and are disappointed to hear that this experience has affected your confidence in booking with us again. Your feedback has been shared with the relevant managers to help us improve our processes and prevent similar issues from occurring in the future.
We sincerely hope you and your mother have a wonderful holiday and that your trip helps to restore your faith in Teletext Holidays.
Warm regards
Sam
Great communication with Kenneth
Great communication with Kenneth. Thank you !
August 4, 2026
Unprompted review
Reply from Teletext Holidays
Hi Kelly,
Thank you for your kind review. We're pleased Kenneth provided great communication and made your experience a positive one. We really appreciate your feedback.
Thanks again,
Sam
Gary is a star Great holiday precisely to our needs
After a few little issues our holiday turned out to be lovely. Gary the agent we delt with was a star and was always obliging and polite providing a holiday which matched exactly what we requested.
Check your quote to make sure it is precisely what you are looking for. We had a great holiday tailored to our needs.
July 17, 2026
Unprompted review
Reply from Teletext Holidays
Hi J Williams,
Thank you for your detailed review. We're delighted Gary was able to find a holiday that matched your requirements and provided such helpful service throughout. It's wonderful to hear you had a great holiday, and we appreciate your advice to future travellers. We hope to help you plan your next getaway soon.
Thanks again,
Sam
Transfers
Length of wait for the transfer (over 2 hours waiting at the airport) not ideal but we got to the hotel in the end…
August 4, 2026
Unprompted review
Reply from Teletext Holidays
Hi Danielle
We're very sorry to read about your experience and appreciate how frustrating it must have been to wait for your transfer after arriving at Alicante Airport.
We are also concerned to hear about your comments regarding the attitude of the airport representative, as this is not the level of service we expect from our transfer partners and we take such feedback seriously.
A member of our Customer Support team will be contacting you shortly to discuss your experience and address any concerns you may have.
We appreciate you bringing this to our attention and we hope the remainder of your holiday was much more enjoyable.
Many thanks
Sam
Reply from Teletext Holidays
Hi Kinga,
Thank you for your feedback. We're glad Kenneth was able to help and provide you with great service. We appreciate you taking the time to leave a review.
Thanks again,
Sam
Very understanding and listened to my…
Very understanding and listened to my family needs. Payment was done and relieved with the holiday being confirmed. Thank you Andy for your lovely customer service
August 3, 2026
Unprompted review
Reply from Teletext Holidays
Hi Sayeda,
Thank you so much for your wonderful review and for choosing Teletext Holidays! We're delighted to hear that Andy took the time to understand your family's needs and made the paying process smooth and reassuring. We'll be sure to pass your kind words on to Andy – he'll be thrilled to hear your feedback. We hope you and your family have an amazing holiday and create lots of wonderful memories!
Thanks again,
Sam
We just booked our holiday for 2027
We just booked our holiday for next year & I can’t rate Marcus at Teletext more highly.
I think in total he must’ve spent 2 hours at least on the phone to us today throughout the day making sure we got exactly what we wanted.
We did look elsewhere Lastminute & EasyJet Holiday to name a few and he was able to price match what we were looking at. He also stayed more than 2 hours after his shift ended to book our trip at a time that me and my other half could be present to book together.
Great experience.
August 3, 2026
Unprompted review
Reply from Teletext Holidays
Hey Nosheen,
Thank you so much for your fantastic review and for choosing Teletext Holidays! We're absolutely delighted to hear that Marcus helped you book your 2027 holiday and took the time to make sure you found exactly what you were looking for. Providing this level of dedication and customer care is what we strive for, and we're thrilled that Marcus made such a positive impression. We'll be sure to pass your kind words and recognition on to him. We hope you have an amazing holiday next year and create lots of wonderful memories together!
Thanks again,
Sam
Beats the price and super nice
I’d like to recognise Logan for the outstanding service he provided. From the very beginning, he was warm, welcoming, and genuinely took the time to listen to exactly what my family and I were looking for. Nothing felt rushed, and he made us feel like our holiday really mattered to him.
He has a fantastic sense of humour, which made the whole experience enjoyable, but what really stood out was his knowledge and professionalism. He answered every question confidently, explored all of the options, and even managed to beat a competitor’s price without compromising on quality.
Thanks to Logan, we’ve booked what looks like an amazing holiday, and we couldn’t be happier. He went above and beyond to make sure everything was right, and it’s clear he genuinely cares about his customers.
Logan is a real credit to the company and truly deserves recognition for the exceptional service he provides. Thank you for helping my family and me create something we’re all looking forward to.
August 3, 2026
Unprompted review
Reply from Teletext Holidays
Hey Sherelle,
Thank you so much for your poetry (Beats the price and super nice), the incredible review and for choosing Teletext Holidays! We're absolutely delighted to hear about the exceptional service Logan provided. Your kind words about Logan going above and beyond and genuinely caring about his customers mean a great deal. We'll make sure your wonderful feedback and recognition are passed on to him and his manager – we're sure it will make his day! We hope you and your family have an amazing holiday and create lots of unforgettable memories together.
Thanks again,
Sam
The Worst Company EVER..
This has been the worst company I’ve ever used to book a holiday.I made my booking in July 2026, and since then I’ve had to call almost every day because of repeated mistakes made with my reservation
The customer service experience has been extremely frustrating. There were frequent communication issues, and basic passenger details were entered incorrectly on multiple occasions. They even used their own company email address on my booking instead of my personal email, meaning I couldn’t receive important updates directly. To make matters worse, I was accidentally sent another customer’s booking information, which is a serious breach of privacy.
Whenever I called, I was often left on hold for long periods, only to be told someone would call me back—which never happened. When I was transferred to a UK-based adviser, they seemed uninterested in helping and rushed to end the call rather than resolve the problem. Emails to customer support have also gone unanswered.
Throughout the whole experience, the company has refused to take responsibility for the issues they have caused. The lack of professionalism, poor communication, and constant errors have made what should have been an exciting holiday booking incredibly stressful. I will never book with this company again, and I would strongly advise others to think twice before using them.
I spoke with the people Alfred, Michelle, Jennifer, Jason, Aaron. They all go around in circles wasting your time reassuring everything will be done and that they will give a call back. THEY NEVER DO. They don’t reply to emails especially those about compensation. Horrible company please stay away.
August 3, 2026
Unprompted review
Reply from Teletext Holidays
Hi
We're sorry to see you've felt the need to leave another review and that you're still unhappy with your experience. As mentioned in our previous response, we sincerely regret the frustration you've experienced and understand your concerns. We take all customer feedback seriously and are committed to investigating any issues raised, including the communication and service you received. We appreciate that this booking has not met your expectations, and we're sorry for the stress this has caused. Your comments have been shared with the relevant teams for review. As compensation queries cannot be resolved through Trustpilot, we encourage you to continue corresponding with our Customer Relations team, who will review your case and respond as soon as possible.
Thanks again,
Sam
They have been no help what so ever and…
They have been no help what so ever and tell me the time they would call and they would call 2 to 3 hours later and have no progress at all.Telling us useless info that we didnt ask and after all that we had to go through we ended up resolving it from the airline itself.NO HELP do not go through this company!
August 2, 2026
Unprompted review
Reply from Teletext Holidays
Hi Iqrah,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration caused. We understand how disappointing it must have been to receive calls later than expected and to feel that the updates provided were not helpful. This is not the standard of service we expect for our customers and your feedback has been brought to the attention of all relevant managers. We always aim to keep our customers informed and provide timely support, so we're sorry that we fell short on this occasion. We're pleased to hear that your issue was eventually resolved with the airline, although we appreciate this is not the experience you expected from us. If there's anything further you'd like us to look into, please contact our Customer Support team with your booking reference and details of what happened. We'd welcome the opportunity to review your experience and see what we can learn from it.
Kind regards,
Sam
Made my transaction very smoothly Andy…
Made my transaction very smoothly Andy was very helpful will use teletext holidays again in the future.
August 3, 2026
Unprompted review
Reply from Teletext Holidays
Hey Mrs Lancaster,
Thank you so much for your wonderful review and for choosing Teletext Holidays! We're delighted to hear that Andy made your transaction smooth and straightforward and that you found him so helpful. It's especially great to know that you'd be happy to use Teletext Holidays again in the future. We'll be sure to pass your kind words on to Andy – he'll really appreciate your feedback. We hope you have a fantastic holiday and look forward to helping you book your next getaway!
Thanks again,
Sam
Andy was helpful and really sort out my…
Andy was helpful and really sort out my problems for me. Very helpful and friendly
August 3, 2026
Unprompted review
Reply from Teletext Holidays
Hey Louise,
Thank you so much for your kind review and for choosing Teletext Holidays! We're delighted to hear that Andy was able to sort out your concerns and that you found him so helpful and friendly. We'll be sure to pass your lovely feedback on to him. We hope you have a fantastic holiday and create lots of wonderful memories!
Thanks again,
Sam
Marcus was extreme helpful in booking…
Marcus was extreme helpful in booking my holiday, He guided me through the whole process and was patient and understanding.
He deserves a raise and to be made the manager!!!.
Good luck, God Bless,take care
August 3, 2026
Unprompted review
Reply from Teletext Holidays
Hi,
Thank you so much for your amazing review and for choosing Teletext Holidays! We're thrilled to hear that Marcus was so helpful throughout your booking, guiding you through the whole process with patience and understanding. We're sure he'll be delighted to hear your kind words – especially your suggestion that he deserves a raise and to be made manager! We hope you have a fantastic holiday and we look forward to helping you with your next one.
Thanks again,
Sam
Good deal
Max was patient, kind and friendly. Answered all my questions and got me a good deal.
August 3, 2026
Unprompted review
Reply from Teletext Holidays
Hey,
Thank you so much for your lovely review and for choosing Teletext Holidays! We're delighted to hear that Max was patient, kind and friendly, took the time to answer all of your questions, and helped you find a great holiday deal. We'll be sure to pass your kind words on to him – he'll really appreciate your feedback. We hope you have a fantastic holiday and make some wonderful memories!
Thanks again,
Sam
Reply from Teletext Holidays
Hey Redwan,,
Thanks so much! We’ll be sure to pass your kind words on to Andy.
Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday!
Thanks again,
Sam
Hayley was very efficient and helpful…
Hayley was very efficient and helpful in taking us through the booking process
August 2, 2026
Unprompted review
Reply from Teletext Holidays
Hi L.Hamblin,
Thank you for your review. We're pleased Hayley made the booking process easy and provided such efficient and helpful service. We hope you have a fantastic holiday.
Thanks again,
Sam
Reply from Teletext Holidays
Hi Leigh,
Thank you for your feedback. We're glad Andy provided great all-round service. We appreciate you taking the time to leave a review.
Thanks again,
Sam
Terrible customer service
They are happy to take your money, but if you have a problem on your holiday they are absolutely useless. They will take forever to reply to any emails you send, then they just stop replying at all. I will never book with them again. Please use other travel agents.
July 7, 2026
Unprompted review
Reply from Teletext Holidays
Hi Mike,
Thank you for taking the time to share your feedback. We're very sorry to hear that you were disappointed with the support you received. This is not the level of service we aim to provide, and we understand how frustrating it must have been to experience delays in our responses and then feel that your concerns were left unresolved. We value all customer feedback as it helps us identify where we need to improve. Our customer relations team are aware of your complaint and will respond to you in full. We're sorry that we've left you with this impression and appreciate you bringing your concerns to our attention.
Thanks again,
Sam
Kia find me the best holiday ever many…
Kia find me the best holiday ever many thanks j Gilbert
August 2, 2026
Unprompted review
Reply from Teletext Holidays
Hi Joyce,
Thank you for your lovely review. We're delighted Kia helped you find the perfect holiday. We hope you have an amazing trip.
Thanks again,
Sam
This is the worst company to ever book…
This is the worst company to ever book a holiday with. I booked in June 2026 and I have had to call in everyday since to sort out mistakes they have made in regards to my booking. They can’t speak fluent English and cannot get passenger information correct, they put their own company emails on bookings where they are supposed to put passenger email therefore passengers cannot receive any updates regarding their booking, they have also sent another clients booking details to me, they put you on hold for large periods of time and then say they will call you back but they never do, when they put you through to an advisor in the UK they are also miserable and try to put the phone down as soon as they can so they don’t have to deal with the issue. Customer support never reply to any emails. They do not take accountability for anything. Never booking with this company ever again!!!!!
August 1, 2026
Unprompted review
Reply from Teletext Holidays
Hi Naf,
Thank you for taking the time to share your feedback. We're very sorry to read about your experience and understand how frustrating it must have been to repeatedly contact us to resolve issues with your booking. This is not the level of service we aim to provide. We take your comments regarding booking accuracy, communication, response times, and customer service seriously. You haven't provided your booking reference number so we are unable to trace your booking. Please contact our Customer Relations team with your booking reference and any relevant details so we can review your experience in full and address the concerns you've raised. Your feedback is invaluable in helping us improve our service. We sincerely apologise for the frustration and inconvenience you've experienced and appreciate you bringing these matters to our attention.
Thanks again,
Sam
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