I needed to book extra days on a trip that became double booked and I found a good hotel listed on Teletext Holidays. The sales agent - Ric Anderson, was extremely helpful and got me a great deal on... See more
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Very helpful and polite. Krishnan was patient with our last minute booking, providing alternatives, giving us time to look at them, and calling back when he said he would. He helped us every step of t... See more
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I went online to check out holidays and Teletext came up. I honestly didn't realise they still existed. Well they do an amazing holiday to be honest the best yet. Our booking was straightforward and K... See more
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We would definitely book again with Teletext holidays. The representative was professional and very patient with us. Credit cards would not work, couldn’t find passports but Gary was fantastic and ma... See more
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Company details
Written by the company
At Teletext Holidays, we know exactly what you want from your getaway. Whether it’s a sunny beach break in Europe or an exciting long-haul adventure, we’ve got you covered. For over 30 years, we’ve been sending millions of Brits on holiday, all booked by real people who are only ever a call away. Nothing beats speaking to a travel expert who knows your destination inside out, and that’s why we take the time to find the best options for you, so you don’t have to spend hours scrolling through endless choices. Booking with Teletext Holidays means peace of mind. All Teletext Holidays bookings are made through ATOL-protected suppliers, providing guaranteed consumer protection, and as a proud member of the Travel Trust Association (TTA), we guarantee your money is safe thanks to our triple lock protection system. We’re here for you every step of the way, before, during, and after your trip. Our team is available seven days a week, and if you need us while you’re away, our 24/7 in-resort support is just a phone call away. For over 30 years, our commitment has been simple, delivering trusted service and unforgettable holidays. Put your trust in Teletext Holidays for your next break, and let’s make memories together. Trusted service, unforgettable holidays — that’s the Teletext promise.
Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.
Written by the company
- We’ve got it all covered..
- Take your pick from a vast range of holidays including beach getaways and luxurious long haul escapes to all your favourite destinations.
- Exceptional value for money
- All our holidays offer exceptional value for money and suitable for all budgets. Give us a call and talk through your dream holiday.
- Book with confidence
- You can book with confidence as all our package deals are ATOL protected, and your money is protected by the Travel Trust Association.
- More than just great holidays
- We provide more than just great holidays, we have destination guides, travel tips, travel information and a huge range of offers and exclusives for last minute bookings.
- 30 years of travel experience
- Get recommendations, tap into our 30 years of travel experience & relax while we do all the hard work for you.
- Real Person Interaction
- Nothing beats speaking to a real human who is knowledgeable about your destinations, so let us do the legwork and save you hours of scrolling.
- Access to Exclusive Offers
- Have access to special airfares, hotel deals and package rates not available online, along with the opportunity to mix and match offers for a totally unique getaway.
Contact info
166 College Road, Harrow, HA1 1BH, London, United Kingdom
- 0330 190 0001
- customerrelations@teletext.com
- www.teletextholidays.co.uk
4.7
Excellent
30K reviews
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Replied to 100% of negative reviews
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We booked a holiday to Antalya through…
We booked a holiday to Antalya through…
We booked a holiday to Antalya through teletext with the advisor promising a package that was unbeatable in price with the full works. We paid for an all inclusive holiday for a family and five and upon arrival at the hotel it seemed the room booked for us through the teletext agent was suitable for a couple and 1 child!!!
The size of the room was far too small for our family with the hotel refusing to change or upgrade the room as they stated that the teletext agent had requested for this particular room for us. This was very disheartening as we were left with 1 of 2 options either pay more to upgrade or struggle as a family in this pokey little hotel room. This put a huge dampener on our trip and I vowed never to book it through this company again. Please avoid using them and research alternative providers who deliver what they promise!
July 12, 2026
Unprompted review
Reply from Teletext Holidays
Hi Hafsa
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and the disappointment this caused to you and your family.
We understand how upsetting it must have been to arrive at your hotel and find that the room allocated was not suitable for a family of five. This is certainly not the experience we want our customers to have, and we're sorry that this issue had such a negative impact on your holiday.
We would like the opportunity to investigate what happened with your booking and review the circumstances surrounding your accommodation. Please contact our Customer Relations team quoting your booking reference, so we can look into this further. You can reach the team by emailing customerrelations@teletextholidays.com.
Thank you again for bringing this to our attention. We hope to have the opportunity to review your concerns and work towards resolving them.
Sam
AVOID AVOID AVOID
AVOID AVOID AVOID!
This was by far the worst most frustrating experience I've had when trying to book a holiday online.
We found a package deal on their site then called them to secure which you have to do. You cannot simply select and pay, thought this was odd but the name Teletext has been around for decades in the UK.
Little did I know this is now operated by an Indian call center with everyone having typical English names but I suspect this is merely to give you the illusion the staff are all fluent in English...this later proved not to be the case.
So we called and booked the holiday with Daniel. We paid then literally moments later he changed the deal offered saying we needed to pay hundreds of pounds more as the flight prices 'had just' increased. We thought this was odd but paid as requested.
All sorted you may think.....NO minutes later he called back saying those seats were gone and had found an alternative flight. OK we thought let's just get it done......despite accepting an alternative flight at a different airport after minutes of agreeing he once again called back saying the new flight was also gone.
Now we had no flights at all and had paid for the holiday. I reluctantly agreed he could call us back in the morning at 10am to discuss other flight options. He never called despite his promise and was informed he was on his day off.
Then proceeded the nightmare of trying to get a refund. Numerous calls. Numerous lies and attempts to speak with anyone that would help. Despite requesting to speak with a supervisor I was again told they would not refund me until they had spoken with Daniel.
Still not refunded thousands of pounds paid several days later.
Fortunately I had informed my bank and had used a credit card in case I was being ripped off. The bank told me not to worry and they would do a charge back on August 6th.
All in all a horrendous experience with nothing positive to add. Please do yourself a favour and look elsewhere when planning your next holiday. Dodgy International call centres with appalling customer service is not what I expected from a well know former UK brand.
July 21, 2026
Unprompted review
Reply from Teletext Holidays
Hi Neil
Thank you for taking the time to share your feedback. We're very sorry to hear that your booking experience did not meet your expectations and appreciate the opportunity to respond.
As a call-to-book travel company, our travel advisors compare flights, hotels, transfers and room types in real time to help customers find the holiday that best suits their needs and budget. Often, the differences between packages are in the finer details that aren't always visible online and our advisors are there to explain these options and help customers make an informed decision. Our booking process is completed over the phone so that we can confirm the latest availability with our suppliers, discuss any changes that may occur, and ensure all booking details are correct before travel arrangements are finalised. We understand this differs from an online self-service booking experience, but it enables us to provide personalised assistance throughout the booking process.
We'd also like to clarify that our travel advisors use professional working names to make communication easier for customers and to ensure consistency when referring to previous conversations. This is a common industry practice and is intended solely to provide a smoother customer experience.
As we work with suppliers' live booking systems, prices and availability can change, particularly during periods of high demand. While these changes are outside of our control, we appreciate how frustrating this can be. We're sorry for the inconvenience caused by the changes to your flight options and the delay you experienced while seeking an update on your booking.
We're pleased to confirm that your refund has now been processed, and we apologise for the delay and the uncertainty this caused.
Your comments have been shared with the relevant managers, as the level of service you describe is not the standard we strive to deliver. Feedback such as yours is invaluable in helping us improve both our booking process and the service we provide.
Once again, we're sorry that your experience fell short of expectations and we thank you for bringing your concerns to our attention.
Sam
Krishna was very helpful and patient
Krishna was very helpful and patient,
He provided very good customer service, thankyou Krishna
Kind regards
Shaheda Hafesji
June 24, 2026
Unprompted review
Reply from Teletext Holidays
Hey Saheda,
Thanks for sharing your experience! We’re delighted to hear Krishna was such a help and provided such good customer service. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday!
Thanks again,
Sam
No Hassle
Sumeer was a very helpful man, and helped us with the booking. Also provided us with great details.
Thank you
July 8, 2026
Unprompted review
Reply from Teletext Holidays
Hey Arif
Thank you for sharing your review. We’re so glad Sumeer made your experience a great one. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday!
Thanks again,
Sam
Do not book with this company
Do not book with this company. I had a problem with the Hotel and Teletext did nothing to help. Their customer care was useless. They said it was the Hotels responsibility. It is not my contract was with Teletext. DO NOT TRUST THEM
July 15, 2026
Unprompted review
Reply from Teletext Holidays
Hi Malcolm,
Thank you for sharing your review about your recent stay. We're genuinely sorry to hear that your experience did not meet your expectations. So that we can look into this further for you, please contact our customer relations on customerrelations@teletext.com with more details. We take your feedback seriously and will bring your concerns to the attention of all those responsible for effecting the necessary improvements. Thank you for making us aware of this. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services.
Thanks again,
Sam
Veda was incredibly helpful throughout…
Veda was incredibly helpful throughout our assisted travel review. She was kind, patient, and professional, taking the time to explain everything clearly and making the whole process much less stressful. Her support and understanding made a real difference, and we felt listened to and treated with genuine care. Thank you, Veda, for all your help—we really appreciate it!
July 23, 2026
Unprompted review
Reply from Teletext Holidays
Hey Nikki
Thank you!
We're so pleased to hear that Veda provided you with such brilliant service and was able to help with your assisted travel. Your kind words will certainly be shared with her — they'll mean a lot.
Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday!
Thanks again,
Sam
The most appalling customer service…
The most appalling customer service I’ve ever experienced.
The holiday I thought I was was booking said the hotel was in the town of Corfu and had a gym. I went ahead and booked it and paid in full. Having done that, I looked further into it and found no gym and a 38 min walk to town.
On the grounds of not being what I wanted and admitted error on their part, I tried to cancel, before I received holiday confirmation, they wouldn’t let me, then said I couldn’t cancel after confirmation had been issued.
2 weeks of many calls and emails, hitting my head against a brick wall, promised calls not received. Etc etc. very stressful and no I’m not going on this holiday.
Avoid teletext holidays at all costs
Having read their reply all I can say is that’s the quickest response I’ve ever had from them😂 wow, shame they can’t be that good at returning phone calls or replying to my emails. Apart from the bog standard ‘we do not refund’ nothing useful from them. Oh, the offer of a £90 discount on a £5699 holiday, what a joke. Again , avoid at all costs
July 7, 2026
Unprompted review
Reply from Teletext Holidays
Hi Brigette,
Thank you for taking the time to leave your feedback. We're sorry to hear that you're disappointed and that your experience with our Customer Support team did not meet your expectations. We understand you've been in contact with the team, who have made every effort to assist and explore a resolution, and we're sorry that their efforts were not well received. We're also sorry to hear that you've decided not to travel. The hotel and destination are popular with many of our customers, and we believe you'll be missing out on what could be an enjoyable holiday. As with all bookings, any cancellation charges are applied in accordance with the Booking Conditions agreed to at the time of booking. We do hope you'll reconsider and decide to travel. If you do have any further questions before your departure, our Customer Support team will be happy to assist.
Thanks again,
Sam
Very bad customer service
Very bad customer service
Nobody should book from them.
July 20, 2026
Unprompted review
Reply from Teletext Holidays
Hi Linda.
Thank you for your feedback. We're sorry to hear that you were unhappy with the service you received. As we are unable to identify your booking from your review, we'd like the opportunity to look into your concerns further. Please contact our Customer Support team at support@teletext.com with your booking reference and details of your experience, and we'll be happy to investigate this for you.
Thanks again,
Sam
Very kind agent Aaron for his great…
Very kind agent Aaron for his great help and paitnt.
July 19, 2026
Unprompted review
Reply from Teletext Holidays
Hi Benjamin,
Thank you for your kind review. We're pleased Aaron was able to help and that his patience and support made your experience a positive one. We'll be sure to pass on your lovely feedback.
Thanks again,
Sam
I called to book a holiday to malta…
I called to book a holiday to malta told them I wanted full board he offered me price of £680 for 10 days with £100 deposit in the. Booking says bed and breakfast. I only booked as was. Full board. He admitted his mistake now I have to wait 3-7 days for a refund. He should have honoured it He then stated he could do it for that price but. He'd need full payment now which i cpuldnt do so I lost out and can't book anywhere else until my refund comes back please triple check what ur booking
July 17, 2026
Unprompted review
Reply from Teletext Holidays
Hi Rona,
Thank you for taking the time to share your feedback. We're sorry to hear that your booking experience did not meet your expectations. We appreciate how disappointing it must have been when the board basis was not as expected and understand the frustration this caused, particularly while waiting for your refund to be processed. Refunds are processed as quickly as possible, although the time taken for the funds to appear in your account depends on the payment provider. Thank you again for you review. We take this feedback seriously and will use it to help improve our service. We hope you'll consider booking with us again in the future, giving us the opportunity to provide you with the experience you were expecting.
Regards,
Sam
Elvis what can I say your were amazing.
Elvis what can I say your were amazing.
you were so patient you deserve a pay rise after dealing with me so many phone calls thankyou so much for finding us a holiday
July 1, 2026
Unprompted review
Reply from Teletext Holidays
Hi Angela,
Thank you for your wonderful review. We're so pleased Elvis's patience and dedication helped you find the perfect holiday. We'll be sure to share your lovely comments with him. We hope you have an amazing trip.
Thanks again,
Sam
Our Second holiday arranged by Teletext Holidays
Great service.
We first spoke with a lovely gentleman called Harry. At this point we only had a rough idea of where we wanted to go on holiday on a meagre budget. Harry was great at sorting everything; airport, hotel and transfers. Great, we just needed to do a bit more research and see if we could get the same deal cheaper. We couldn't, after hours of trying!
We phoned back a few days later hoping to speak with Harry again, to give him the sale because he'd been so helpful. This time we spoke with Ethan. The offer had changed a bit, not such a good deal. Mmmmm, we needed to think about it some more. Ethan was able to negotiate an excellent deal for us in the end but it was still more expensive than we were first quoted. Lesson learned.
When we finally decided to go for it, we spoke with yet another very pleasant and helpful gentleman, Steven. He put the holiday purchase through for us.
Searching and finding the ideal holiday at the right price can take ages and be quite stressful. This is the second holiday we've booked through Teletext Holidays. We'd definitely recommend them.
July 12, 2026
Unprompted review
Reply from Teletext Holidays
Hi There,
Thank you for your fantastic review and for choosing Teletext Holidays again. We're delighted Harry, Ethan and Steven all played a part in helping you find the right holiday. We really appreciate your recommendation and hope you have a brilliant trip.
Thanks again,
Sam
Palm Gardens, Morro Jable , Fuerteventura
Booking was made simple, I had a budget to stick to and an idea of where I wanted to go and let the sales rep so the rest. A lovely hotel called Palm Gardens in Morro Jable, Fuerteventura. First the problem - when we arrived at the airport in Fuerteventura we went to the specified desk for our transfer info only to be told that it had been cancelled ( it hadn't) when we called teletext they kept resending the same transfer voucher which continued to come up as cancelled. We proceeded to the taxi rank (as we were getting nowhere with the transfer company) 1 hour and €116 later we were unpacking at our hotel.
The hotel was a strange mixture of fabulous and nonsensical - it had very friendly reception staff, the rooms were very spacious, well equiped kitchenette and very comfortable beds, clean although a bit dated but for the price very good. It seems all balconies look out to the sea which was a short 5 minute stroll away. There was a very big sun terrace with plenty of sun loungers and a very big swimming pool which was kept very clean BUT there was not a parasol to be had! There were 3 or 4 permanent gazebo type structures which were taken each day and everyone else was left to drag their loungers to the edges of the terrace to find a tiny bit of shade. Don't be fooled by the photos of the pool area with the bar/snack bar , it is NEVER opened and there is NOWHERE within the hotel to get a drink or snack, you had to get dressed and go to the well stocked super market a few doors away! Not even a vending machine for water or coffee. The food served morning and evening was VERY good, lots of choice of cold and hot food where the meats were cooked well and tender. The restaurant was very well serviced by the staff and very clean. So in short good but dated , take your own drinks and parasol to the pool. And don't expect Teletext to sort out any transfer problems for you. Fingers crossed I'll get my money back for the taxi journey.
Special mention to one particular reception staff member Nico who was most kind and helpful during our whole stay.
July 4, 2026
Unprompted review
Reply from Teletext Holidays
Hi Marcia
Thank you for taking the time to share such detailed feedback about your holiday. We're very sorry to hear about the difficulties you experienced with your airport transfer and appreciate how frustrating this must have been after your arrival. If you have not already done so, please contact our Customer Relations team at customerrelations@teletext.com with your booking reference and a copy of your taxi receipt so we can investigate this with the transfer supplier. We are pleased you enjoyed your holiday and we thank you again for your balanced review.
Regards
Sam
Everyone serve me nice and clearly I…
Everyone serve me nice and clearly I spoke Steven first and I forgot the second customer service served me as well thanks to all
July 8, 2026
Unprompted review
Reply from Teletext Holidays
Hi Kbrom,
Thank you for your kind feedback. We're pleased Steven and the rest of the team provided clear and friendly service throughout your experience. We appreciate you taking the time to leave a review.
Thanks again,
Sam
they asked me for my OTP passcode and…
they asked me for my OTP passcode and were exceptionally pushy for a high deposit rate. i feel they are a scam and are collecting your data to defraud your bank account. i spoke to my bank and they agree. i will be reporting them to ICO. They do not explain terms and conditions over the phone and push you to pay a deposit for a holiday you don't fully understand the terms and conditions of - avoid.
July 14, 2026
Unprompted review
Reply from Teletext Holidays
Hi,
We're sorry to read about your experience. What you've described is certainly not the standard of service we aim to provide, and it should not have happened. Unfortunately, we haven't been able to identify your booking or enquiry from the information provided in your review, so we're unable to investigate the concerns you've raised. If you'd like us to look into this further, please email the full details of your experience, including your booking reference (if applicable), to customerrelations@teletext.com, and we'll carry out a full investigation. We would also like to reassure you that we categorically do not collect customers' information to commit fraud. Our business is to help customers book holidays, and we take the security of personal and payment information extremely seriously. If there has been any misunderstanding or if our processes were not explained clearly, we would welcome the opportunity to review what happened. Thank you for bringing your concerns to our attention, and we hope you'll contact us directly so we can investigate thoroughly.
Thanks again,
Sam
This is the first time I've called up…
This is the first time I've called up telly text holidays. Didn't know what to expect. The lady who answered was called Rebecca and she was so helpful. She guided me all the way so professionally. Gave me a great price and after finding out about us she evan changed the flights for us to suit us without asking for anymore money. I would definitely ring telly text holidays and I would definitely ask for Rebecca again.
June 25, 2026
Unprompted review
Reply from Teletext Holidays
Hey Hitsu,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Rebecca made your first experience with Teletext Holidays such a positive one. Providing friendly, professional service and taking the time to find the best holiday options for our customers is exactly what we strive for, so it's fantastic to know Rebecca delivered. We'll be sure to pass your kind comments on to Rebecca. We hope you have a fantastic holiday and look forward to helping you book your next trip!
Thanks again,
Sam
Michelle was fantastic
Michelle helped us book our holiday and was attentive and knowledgeable from start to finish. Everything that she helped us book was smooth. We had no issues (apart from our room at the hotel but that was not her fault that was the hotel). I would highly recommend booking through her as an agent she was amazing. Thank you.
June 22, 2026
Unprompted review
Reply from Teletext Holidays
Hey Claire
Thank you for your fantastic review! We're so pleased to hear that Michelle provided such attentive and knowledgeable service from start to finish, making your booking experience smooth and hassle-free. It's wonderful to know she was able to help you find the right holiday. We're sorry to hear you experienced an issue with your hotel room, although we appreciate your understanding that this was outside of our control. We'll be sure to pass your kind words on to Michelle – she'll be delighted to know she made such a positive impression. Thank you for your recommendation, and we hope to help you book another fantastic holiday in the future!
Thanks again,
Sam
Don’t book cheaper elsewhere
Booked early for a 10 day trip to Malta with teletext holidays and was told this is the cheapest price around.2 months later found exactly the same holiday with Thomas Cook £500 cheaper.phoned teletext holidays about their price promise and they say the promise is only when you book and I should check before I book which is not a price promise.I feel totally cheated and betrayed by teletext holidays as I believe they were trustworthy but they are sharks go elsewhere for your holidays and don’t trust a word they say
July 15, 2026
Unprompted review
Reply from Teletext Holidays
Hi Bill,
We're sorry to hear that you're disappointed with your booking and understand why finding the same holiday at a lower price later would be frustrating. Our Price Match Promise applies at the time of booking and is designed to ensure customers receive a competitive price before they confirm their holiday. Unfortunately, it does not apply to existing bookings, as holiday prices are dynamic and can fluctuate based on availability, demand and supplier pricing after a booking has been made.
The full terms and conditions of our Price Match Promise can be found here: https://www.teletextholidays.co.uk/price-match-promise.
We appreciate your feedback and are sorry that our policy did not meet your expectations. We always aim to be transparent about our terms and conditions and will take your comments on board.
Thanks again,
Sam
I went online to check out holidays and…
I went online to check out holidays and Teletext came up. I honestly didn't realise they still existed. Well they do an amazing holiday to be honest the best yet. Our booking was straightforward and Krisha got us an amazing deal. We were sent emails to remind us off payments and any changes we were updated immediately.We started our journey and smooth or what everything was like clockwork. Our airport experience then the flights. Our transfers private I may add and hotel was brilliant and return journey we could not fault any of it. We will be booking with Teletext in the future.
May 28, 2026
Unprompted review
Reply from Teletext Holidays
Hey Diane,
Thank you for your fantastic review, and thank you for booking with Teletext Holidays! It's wonderful to know that Krishna found you an amazing deal and that the booking process was straightforward, with regular updates and payment reminders keeping everything on track. We're also delighted that your journey went so smoothly—from the airport experience and flights to your private transfers, hotel, and return trip. Hearing that everything went like clockwork is exactly what we strive for. We'll be sure to pass your kind words on to Krishna, who will be thrilled to know he helped make your holiday so memorable. We really appreciate your feedback and look forward to helping you plan your next holiday.
Thanks again,
Sam
The transaction was really easy and…
The transaction was really easy and Kapil was fantastic all the way through … thanks Telext holidays
July 13, 2026
Unprompted review
Reply from Teletext Holidays
Hi P G Palmer,
Thank you for your lovely review. We're so pleased Kapil made the booking process easy and provided fantastic service from start to finish. We hope you have a wonderful holiday.
Thanks again,
Sam
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