Telstra Reviews 2,795

Recently we had NBN service installed, had some problem with the internet connection. I called NBV service activation team, Ms. Suvidya is the one helping me through. She is super friendly, professional, explaining very clearly. Very happy with her support.

Thank you

Don’t pay premium for shit service! Get TPG or DODO at least if they don’t meet your standards you pay less.

Well, what can I say that hasn't already been said. Telstra, you are an absolute joke, and a disgrace of an Australian owned company!!!!! Your (lack of) customer service is pathetically underqualified to say the least. Obviously all off-shored now, and the crae factor is as low, if not lower than this review.
Our internet service has been sporadic for at least the past 8 months, with several modem changes, lines tests, modem tests etc etc etc.. several hours wasted trying to communicate with a lackluster service team, and 2 TIO complaints later, and they still don't give a crap!!! USELESS

I do not mind the exorbitant prices. But I what I do mind is the utterly useless customer disregard of the Call support team to my issue. The call ended up Telstra saying “ I can’t do anything “. To a simple issue in which a click and collect was magically diverted to another online delivery. I needed the mew phone for work, and now I am in a limbo as to when I am getting the phone.

Its ridiculously expensive. Not worth it. At all.

You charge absolutely exorbitant fees for international roaming. I get into a situation where I need to make an urgent call to Australia but can’t and can’t sign into Telstra as I don’t have SMS to confirm. Wake up to yourselves Telstra and get on Whattsapp. You morons

I went to this shop to receive my pension discount. It started badly when they told me that I needed an appointment to do a 2 minute job. I wasn't told this in the original phone call that an appointment was needed otherwise I would've. After being told the closest appointment was 2 hrs away, I got a bit agitated. Security and police were called to evict me and if it wasn't for a level headed security member, I would've. But thankfully commonsense came through in the end and everybody was happy. Management was the problem, not the staff, as they only did what they were trained to do. Sorry to the staff being obnoxious. Luckily commonsense prevailed.

If I could rate it 0 stars I would. Bought a new Samsung S26 Ultra with them. I had been with them for 5 years as a Sim provider and every year they increased the pricing for 50GB from $50 to $74 by 2026. I tried to cancel my Sim membership due to this abhorrent increase and was then told that my Sim contract was tied to my phone contract which was not discussed in store and when asked about this potential situation the staff member told me that they were in fact separate and would be able to cancel anytime. Not only that but was rushed through the process due to them closing within 30 mins (even though I was there an hour prior).

When highlighting this as misconduct which they legally should have allowed me to pay off the phone separately, they stated that I could only return the phone with all fees wavered or keep the contract as is. They then closed the live chat about this everytime I tried discussing this situation. I sent this to the ITO and all they could do was offer me $5 off of my monthly bill....the most disgusting service and a joke of an offer. I will never be using Telstra again.

Have been searching to get a new phone and new tablet and have done price comparisons with all phone providers and retail stores. Contacted Telstra to see if they would price match Vodafone's plans as Telstra is so much higher and and their response was that they do not price compare on phone plans. I guess they are not interested in new business or keeping current customers especially with the very high cost of living and people wanting to save where they can. Pretty disappointing from Telstra.

0 stars, worst customer service you can ever come across, they don’t even try to fix your issue

I used Telstra during my travels and had a great experience overall. The network coverage was excellent, even in remote areas like the Great Ocean Road and Tasmania,. I consistently had a reliable signal throughout my trip. Even when data was shared.

Setting up the eSIM was quick and straightforward—it was easy to get online without any hassle. While Telstra is a bit more expensive than other options, the strong coverage and reliability made it well worth it.

For international travelers, a helpful tip is that you can register using your initial hotel address, which makes the process even smoother.

Too many price increases and they need to introduce lower data packages. They are forcing you to buy something you don’t need. Unacceptable. Needs a change in legislation

If I could give '0' stars I would .. IV been on the phone with a customer service support lady all morning just trying to activate my new WiFi prepaid Service Sim & she didn't even know what a wifi router was🤔 even though she works for Telstra!! She had no idea what I was talking about absolutely useless & she said that I had to drive an hour to my nearest Telstra store to activate it as I bought the router from Australia Post, now this is not right as I live in SW Qld remote and I have always bought my Wifi routers of them ( Australia Post) my God this lady totally ruined my day from the stress she caused...I'm done with Telstra they are the worst...Stay away if you don't want to be stressed out by these bunch of useless idiots!!! Plus the service is slow & expensive total rip off!!!

Absolute disgrace. First I lost access to my T-Analyst business billing portal for no reason... waited approx 3 months to regain access only to find all my data within the portal had been wiped. Im talking 10 years worth of data setup including cost centres and service names. Now i have no means of managing or monitoring our Telstra services. Seriously not good enough.. no one to talk to and no recourse. Disgraceful!!

We have had six months of continual line drops on our landline this summer which also operates the worst adsl connection ever. If there was any feasible alternative I would not hesitate to change. Unfortunately we are located in a mobile very-unfriendly area and using a phone exchange which is 30 years outdated and for which Telstra contractors avoid call outs due to the abysmal nature of the hardware. If it rains heavily - as it does in SE Qld, we can be assured of losing our landline and internet for days and sometimes weeks on end. Just not good enough

The whole telstra board members and past all need to be hung drawn and quartered immediately. Because their products suck. Their costumes suffer immensely from their very bad decisions and management. The telstra application sucks and not user-friendly.

When I bought my phone and then a month’s worth of data, it was $30. The next year, it went up to $35. The year after, $39. It’s not even a service provided by humans, it’s data. Pretty bad quality too, I moved states and it’s very slow and constantly dropping out. Currently looking for a new provider. Please do better Telstra. Increased cost of living doesn’t mean everyone gets to raise prices constantly.

3 WEEKS into a new contract, the cost of my plan has increased??? 3 weeks.. unethical sales practices, will be seeking legal advice.. a little undermining to offer $300 device discount only to increase the plan no?? Surely telstra knew of these increases 3 weeks ago when offering $10 off for the first 12 mths

Quoted from customer support ..'Telstra’s pricing updates were not determined by affordability tiers. They were based on strategic plan positioning, rather than who can afford it'
And a zero price increase on the highest tier plan.. nothing to do with business costs 100% profiteering..
if this was a legitimate price adjustment apply it to all tiers...a completely unnecessary hike on the people who can afford it the least.
At least when Optus did it they offered extra data. Woeful...

Disgusting absence of communication, disgusting waste of people's time. Wait for new connecfion in their 4 hour window, amd they turn up 3 hours later to then say they can't do the work because somebody needed to install conduit from the box to inside first. Pathetic

Upping the prices again is disgusting work. Have copped it the other several times but now it’s just taking the piss to a new level. Absolute grub company - DO NOT get a Telstra mobile plan