Temple Nile Reviews 33

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

This is a complete fraud! Makes you verify and make deposits via bank then if you win tells you that bank withdrawls are unavailable! Tells you to make a luxon account to make withdrawls. Luxon howeve... See more

Rated 1 out of 5 stars

Got some profit from roulette, that was nice Not being able to withdraw unless I go through my bonuses, that's not nice Fun fact, in order to go to your bonuses, you must go through your entire ca... See more

Company replied

Rated 1 out of 5 stars

Rip off scam company said they needed to verify my details I sent them all relevant info passport pic bank card bank statement and they didn’t pay my money they are thieves and a scam company don’t ge... See more

Rated 5 out of 5 stars

They have a large variety of games in their library which makes for hours of fun. and he support is very helpful in answering any questions that you might have. Also I've hade no problem receiving... See more

Company replied

Company details

  1. Online Casino or Bookmaker

Written by the company

Temple Nile offers premium Online Slots and games. Our award winning slots include Starburst, Gonzo’s Quest...


Contact info

1.6

Bad

TrustScore 1.5 out of 5

33 reviews

5-star
4-star
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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Disgusting site £700 no feature

Disgusting site £700 no feature , dead spins ever game I played , never ever play this site , also no posts here , don’t think anyone hardly plays it . Rtp is 0

March 16, 2021
Unprompted review
Rated 1 out of 5 stars

crooks and thief

crooks and thief. I won £ 1000 and did not want to pay.document verification all the rejected.documents have been sent for three days already.watch out for them thieves and scammers just want a deposit.Lucky me, they only stole £ 50 from my deposit.Lucky me.they only stole £ 50 from my deposit.but I never received £1000 from them

February 5, 2021
Unprompted review
Rated 1 out of 5 stars

Awful casino

Awful casino, too many problems to go into but they their customer service and duty to players is among the worst around. Best just to use alternative sites that look after their players and abide by the gambling commission regulations, just a matter of time before they get a very big fine for irresponsible business activities.

July 14, 2020
Unprompted review
Rated 4 out of 5 stars

I might be bias here and with some…

I might be bias here and with some begginer's luck had some good winnings, but I think overall the site is fair. I didn't expect much and joined because one of sites was giving cashback points for this and I deposited minimum required amount and to my suprise won some money and decided to cashout. Went back to play again after previous winnings were back in my account and deposited only from what I won. Suprisingly won some more money. Curently
I am in + so not complaining.

+ Really fast cashouts. Next day for Debit card after witdrawal is accepted.
+ Pending times less than 48 hours. For me in most cases it was around 36hrs
+ Easy verification process. I was using Debit card so might be different for other deposit methods
+ Chat is really responsive

- Wish for site and games to load faster
- No wallet options (Skrill or Paypal). At least I didn't have options.

Neutral
I never use any bonuses as usually they limit you on withdrawals. If they are applied to my account automatically I usually contact chat to remove them before I start playing. So cannot comment of fairness of those.

April 30, 2020
Unprompted review
Rated 1 out of 5 stars

If I could put no stars I would

If I could put no stars I would. Playing 1 pound stakes and get bonuses of various of games and gives you 4 pounds on fat rabbit and 6 pounds on dawn of Egypt and 5 pound of that was from the bonus symbols so it gave me 1 pound on a 1 stake bonus. I would avoid playing with them and there other companies. Stay clear of them unfair gaming that's what it is

March 30, 2020
Unprompted review
Rated 1 out of 5 stars

Scam

Won 500 from roulete, I also had a 150 cash bonus so I decieded let's cash our the 500 and use the 150 bonus. Which is also strange as most sites let you use the bonus money first then your own money. Anyway once I withdrew the money I noticed the bonus was gone so I contacted support and asked them why. The women told me that once you make a withdrawl you lose your bonus. So I said so basically use all your money til you run out and you can use the bonus and she said yes I was correct. 10 days later I'm still waiting on the money to come into my account. What a joke of a website do not use

October 23, 2019
Unprompted review
Temple Nile logo

Reply from Temple Nile

Hello Mark,

Thank you for your feedback.

Regarding the issue with your bonus, all relevant terms are stated in the Terms and Conditions that you agreed to when you joined our casino. Please check point 5 regarding "Bonus Account and Wagering (Play Through) Requirements".

We're sorry to hear about an issue with your withdrawal, if the funds haven't yet reached your account then please contact our customer support - https://www.templenile.com/en-gb/contact-us/

Kind regards,

The Temple Nile Team

Rated 1 out of 5 stars

Absolute scam, don't trust

Got some profit from roulette, that was nice
Not being able to withdraw unless I go through my bonuses, that's not nice
Fun fact, in order to go to your bonuses, you must go through your entire cash account
Another fun fact, your winnings from bonus account goes back into the bonuses account
(Basically, you're not allowed to withdraw, unless you're smart enough to deposit without receiving a bonus somehow

September 19, 2019
Unprompted review
Temple Nile logo

Reply from Temple Nile

Hello Terry,

Thanks for your feedback.

Due to our generous bonus offers, we are often targeted with abusive game players and therefore have no choice but to implement strong (but fair) wagering requirement policies. These are all set out in our Terms and Conditions.

Kind regards,

The Temple Nile Team

Rated 1 out of 5 stars

Please stay away from this site

Please stay away from this site, after playing on the site and they shown their true colours, the site was undergoing maintainance and was still allowing customer to play on slots that were clearly not working, after 4 or 5 spins the game would kick you out and not pay, after asking for a refund they basically told me to do one, they didn't take into consideration the down time on the site and if they bothered to investigate it properly they would have seen there was an issue, even the live chat team told me that there was an issue. As mentioned above please stay away from this site.

August 5, 2019
Unprompted review
Temple Nile logo

Reply from Temple Nile

Hi Callum.
Thanks for sending us your feedback.

It’s very unfortunate that you experienced downtime on our site, we have checked, and we didn't see this from our side but we will keep on investigating.

Moving forward, we advise you to directly contact us if you ever experience any technical issues. We are here to support all our customers and we will never recommend to keep on playing if there are technical issues which we are aware of.

We hope this helps.

Kind regards,
The Temple Nile Team

Rated 5 out of 5 stars

Great site

They have a large variety of games in their library which makes for hours of fun. and he support is very helpful in answering any questions that you might have. Also I've hade no problem receiving my winnings.

+ Fast payout
+ Excellent service
+ Alot of slots from many different providers

November 30, 2018
Unprompted review
Temple Nile logo

Reply from Temple Nile

Hi Olof,
Thanks for your review.

We're very happy to read that you are enjoying your time at Temple Nile. We pride ourselves on our games, products and services; and the high-quality standards we maintain.

Please feel free to get in touch with us if you want to know about any new games or payment methods that we may have.


Wishing you a good week,
The Temple Nile Team

Rated 1 out of 5 stars

A sad player

I've made a deposit and chose for the deposit bonus. (200 percent and 30 extra spins) After playing for five hours and forgetting the extra spins that came with the offer, I wanted to withdraw.

200EU to be precisely.
According to the operator I had free spins left, it was necessary to play those first, otherwise the withdrawal was not going to get approved.

Of course, I win big. The win was capped at a max win of 20EU from the free spins. It was necessary to wager another 700EU.
Before I played the free spins, I wagered more than 700 EU (Free spins wager) already with real cash, since I had finished the wagering from the bonus.

It's just a mistake I have made for not using my spins in the very beginning. I've used them afterwards, won big, which added another wagering, which made me lose everything. I'm really frustrated because of this.

I would like to have a refund of the money I have deposited (would be fair if I could also have my winnings). Everything is inside the history of my account and there is also live chat history available, I guess? I wanted to withdraw my 200. If I had used the free spins in the very beginning I could withdraw 220EU, without problems. Now I have nothing, because of not playing in the right order. I have nothing, because of the big win the free spins gave me.

Already made contact with support without succes... they say that I have to read the terms & conditions. I don't think this is fair.
This is why I give one star.

October 28, 2018
Unprompted review
Temple Nile logo

Reply from Temple Nile

Hi Tony,
Thanks for your comments.

We're sorry to read that you had an unpleasant experience with us. All our rules regarding our bonuses are stated in our terms and conditions, which you agreed to when signing up with us.

We would be happy to discuss this in more detail with you. Please get in touch with us, so we can assist you further.

Kind Regards,
The Temple Nile Team

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