Amazing Products, Amazing Customer Service. Purchased a number a goods via my rep Janet Hawksworth, Janet has an Amazing knowledge of their products, she helped me pick the right ones for my s... See more
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Placed order on 26th February, by 16th March it still hasn’t arrived. Yodel appear to be unable to find our address (despite receiving other packages this week from them), Temple Spa customer service... See more
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Fabulous range of top-quality products that smell lovely whilst treating your skin. I've had friends and beauty therapists comment on my skin and I thank my Temple Spa regime! Many new products I've t... See more
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I’ve just turned 60 and have been using Templespa skincare for the past 15 years. My skin has never been better and I often get comments - and it’s definitely the fabulous anti ageing products I use... See more
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Company details
Written by the company
Welcome to TEMPLESPA. We’re a British luxury skincare brand founded in 2000 with wellness at our heart. We create exceptional skincare products and experiences that are the perfect blend of derma-science and Mediterranean botanicals that make a real difference to your skin and soul health. All of our products are cruelty free (and always have been) and 76% are suitable for vegans. Sustainability and planet friendly products are key to our business, and we’re constantly making changes to reduce waste and reduce our carbon footprint and 90% of all products sold are 100% recyclable and we’re working hard on the rest.
Contact info
The Old Barn, Toddington Lane, BN17 6JX, Wick, Littlehampton, United Kingdom
- 01903 719429
- customerservice@templespa.com
- www.templespa.com
3.3
Average
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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First class
Ordered some products for my daughter in laws birthday and the service provided was first class they even sent it express delivery free of charge after giving me the wrong delivery date the packaging of the products is lovely and the candle smells divine will definitely be ordering other products from this company
June 13, 2020
Unprompted review
WHAT A SURPRISE
These are some of the best products I have used. Eye cream and moisturiser brilliant oh and Respond at night is fabulous.
Used many high end products and these are just as good
June 10, 2020
Unprompted review
Love Temple Spa
Love Temple Spa! The products are amazing and work on my very sensitive skin, Highly recommend!
June 4, 2020
Unprompted review
Absolutely love my products
Absolutely love my products, use them on a daily basis and they last forever. Would highly recommend
May 8, 2020
Unprompted review
Nice products but dodgy business…
Nice products but dodgy business practices
They offer 10% discount to first time buyers with no reference to conditions.
On check out it turns out that many products are not eligible for this discount.
Their terms and conditions don't refer to this either.
Customer Services are obviously trained to get cutomers to F. Off in the nicest and cheapest possible way. Totally unhelpful and took days to respond to each email
April 27, 2020
Unprompted review
Works and smells amazing
I love love this brand! Products smell amazing and actually work! It is a little more expensive then some other brands but you only need a small amount so it lasts longer.
April 26, 2020
Unprompted review
Mel Hempsall is amazing!
Can honestly say that i would never go back to using other products. Having suffered from acne since the age of 9, this company is the only comapny who's products have worked well on my skin and cleared said acne. The rep i have used throughout has been open and honest and answered any questions. She is approachable and able to give good guidance to ensure that you're not ripped off.
March 5, 2020
Unprompted review
Lovely product although a bit expensive
Lovely product although a bit expensive
I had used Temple Spa at the gym and then ordered products directly. They are a bit expensive (particularly the charges for the very very small samples) but they do smell lovely. Perhaps you could offer two free samples per order (in the same way some of your competitors do) as this let’s customers try out new products they will then go on to buy.
Overall very pleased with the purchase, delivery and packaging.
November 14, 2019
Unprompted review
Took more money from my account then…
Took more money from my account then permission was given for. I've had to cancel my bank card as a result and report to action fraud. Stay clear.
October 23, 2019
Unprompted review
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