Temptation Gifts Reviews 

889
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including popular brands and unique gifts, available at very competitive and reasonable prices. Many people highlight the excellent service received, from easy ordering processes to efficient dispatch. Reviewers frequently commend the fast delivery, noting that items arrive promptly and are often beautifully and carefully packaged, contributing to a smooth and reliable purchasing experience. However, some customers also noted issues with orders, specifically mentioning receiving damaged items or having products go missing, which sometimes led to dissatisfaction with the resolution process.

What people talk about most

Product

Customers had positive experiences with products, finding a wide selection of items at reasonable and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the efficiency and... See more

Order

People report positive experiences with order, often praising the ease of ordering and prompt delivery, with... See more

Service

Reviewers mention positive feedback about service, with many consistently praising the excellent and... See more

Price

Customers consistently note positive experiences with price, finding items at reasonable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from Temptations a few times now and absolutely love Wrendale gifts, diaries and soft toys I’ve recently ordered the plush Robin and he/she arrived very quickly,beautifully wrapped... See more

Rated 5 out of 5 stars

I ordered a Paddington Bear and some English tea to take to family in Japan. Really reasonable prices, arrived quickly and well packaged. I’d never come across Temptation Gifts before but I’ll save t... See more

Rated 5 out of 5 stars

I have purchased from here a few times with no issues. This last order I received yesterday, unfortunately, had 2 broken Christmas decorations. I contacted customer service with 2 photos and they agr... See more

Rated 5 out of 5 stars

I ordered a diary as a gift for myself. It’s Kate Spade 2026 diary and it was over £40 cheaper here than on Amazon. Also the Amazon one wasn’t due to be delivered until late January 2026. I o... See more


Company details

  1. Gift Shop

Written by the company

Temptation Gifts Ltd has been in business since Mothers' Day 1983 and we've been trading online since July 2000. We now have six large high street stores and two busy websites. We are FIVE times winners of the title UK Online Gift Retailer of the Year.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

889 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(889)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant shop

I have bought several Jellycats from them and always receive EXCELLENT service. Quick postage, items well packaged and tracking updates. Brilliant shop, thanks 😊

July 18, 2025
Rated 5 out of 5 stars

Really pleased

I bought several small tea tins with different designs.for my new kitchen. The items are lovely, arrived quickly and we're much cheaper than I could find them anywhere else.

June 17, 2025
Rated 5 out of 5 stars

Great service

Spoke to a lovely lady on the phone who put my order through as fault at the time with online ordering. Delivery was prompt and picture packed well. Very happy with this company and would order from them again.

June 17, 2025
Rated 5 out of 5 stars

First place on the podium for service!

I placed an online order which was delivered just a few days later on a Friday. I didn't open the package till late after work, and I noticed that one of the Jellycats I had ordered had a mucky paw which wouldn't come off with just a quick wipe. I didn't want to risk making it worse, so I sent them an email at nearly midnight, with a photo.

First thing Saturday morning I received an apology and offer of a refund or replacement. I obviously still wanted him so opted for replacement. By Sunday!! I received my replacement which included a return label to pop the other one back in the post. I sent an email letting them know and they advised he was back safe and sound. What a wonderful and refreshing experience!

Part of my job involves customer service, and I pride myself in aiming to deliver 5* service as it really matters and often we don't receive now. These guys definitely did just that. Would 100% use again and recommend. Big shout out and props to Roby and Rebecca! 🥰 Thank you!

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Gold standard customer service…

We had an issue with an order where we hadn’t seemed to have receive all of the items, which had been sent as a gift, whereas Temptation Gifts system indicated all items had shipped. Rebecca could not have been more helpful when I made contact with the customer service line. Despite the confusion and mystery of what had happened, Temptation Gifts offered to re-send the missing items at their own expense. Wonderful and generous customer experience.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

No issues!

I ordered a Jellycat bag charm and it was delivered promptly and was well wrapped. No issues and pleased with the service I received despite reading some negative reviews on Trustpilot.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely superb service

Absolutely superb service! I ordered a lovely mug, but unfortunately it arrived broken due to delivery. I contacted Temptation Gifts and without any fuss, they replaced it immediately — no questions asked. That kind of genuine care and customer-first attitude is rare these days. I’m beyond impressed and will definitely be shopping with them again!

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

Delivery Costs

They need to put delivery details and cost before you purchase items.
Cheeky, and works out expensive.

April 29, 2025
Unprompted review
Temptation Gifts logo

Reply from Temptation Gifts

Hi, thank you for your review, we do show all our delivery prices for UK and international parcels on our website https://www.temptationgifts.com/uk-delivery and https://www.temptationgifts.com/international-delivery. The delivery options and cost are shown after the shipment address is entered, so that i our customers can select the delivery method that they would like. Kind regards Rebecca @customer service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look