Everyone I spoke to at TDS during a really stressful dispute with my ex landlord was really helpful, supportive and kind. They were very fair. Their staff are fantastic and they answer the phone qui... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was lucky this morning after calling TDS Ireland spoke to a lovely lady and then straight away called TDS England and Wales and unfortunately didn’t get anywhere …. But Andrew Keegans was exceptiona... See more
Company replied
I spoke to Bradley who was very polite, knowledgeable. He spoke plain English and explained to me calmly and very professionally how I could resolve the issue I had with my deposit ( as a new landlo... See more
Company replied
Shiran answered promptly and was very friendly and helpful. She resolved my issue immediately over the phone which was appreciated. Also followed it up with an confirmation by email. The website is... See more
Company replied
Company details
Written by the company
The Tenancy Deposit Scheme (TDS) is the only not-for-profit, Government-approved tenancy deposit protection scheme in England and Wales, operated by The Dispute Service Ltd. Trusted by landlords, agents, and tenants, TDS offers both a FREE Custodial tenancy deposit protection scheme and an Insurance-backed scheme, ensuring deposits are safeguarded. Should a dispute arise at the end of a tenancy, our free alternative dispute resolution service provides a fair and impartial solution. With a commitment to transparency, efficiency, and excellent customer service, we make deposit protection simple and stress-free.
Contact info
West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, HP2 7TG, Hemel Hempstead, United Kingdom
- 0300 037 1000
- deposits@tenancydepositscheme.com
- www.tenancydepositscheme.com
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Service is great and I like that i was…
Service is great and I like that i was able to ask questions even after the emails which were super clear as well
June 4, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your feedback. We are delighted to hear that you had a great experience and found our emails clear and helpful.
It’s also wonderful to know that you felt comfortable asking questions and received the support you needed.
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you found our service efficient, professional, and honest.
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are pleased to hear that you found the process straightforward.
We rang TDS today concerning an old…
We rang TDS today concerning an old deposit from 2014 We spoke to Bradley. He was so knowledgeable and helpful. Told us exactly the procedure we needed to follow to try and resolve our query. Seem to really know his stuff Very friendly and courteous Don’t think any one could have done more to help us at this time. Great representative
June 3, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are so pleased to hear about your positive experience and that Bradley was able to assist you with your query. It's great to hear that he was able to guide you clearly through the process and provide the support you needed.
Listen to
Listen to. I had took very ill few weeks ago.
I am 65vunder pressure
This company have been there in help me solve issue.
I know they will do best all i ask
June 3, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your experience with us. We are very sorry to hear that you’ve been unwell and facing a difficult time. We truly appreciate your kind words and are glad that our team has been able to support you and help resolve the issue.
Good service do help you to sort any…
Good service do help you to sort any disputes out with the landlord
June 3, 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are pleased to hear that you found our service helpful in resolving any disputes with your landlord.
Very quick and efficient service
Very quick and efficient service. Call taker was pleasant and polite. Has the area has poor mobile signal they were very patience.
June 3, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are delighted to hear that you received quick and efficient service, and that our team member was pleasant and polite throughout.
First time TDS User
This is the first time I have ever used TDS. I must admit that the website wasn’t very easy to navigate. It wasn’t very clear but there was a lot of other information about Insurance for this and Insurance cover for that and I found out quite overwhelming. However, I managed to fill my form in online and next thing I knew I had an email to say that this is a final reminder and if I did not go online and complete the form they would not be able to progress the application. They also indicated within the email there was a link to follow however there was no link at all. I managed to find a phone number and I contacted the agent on the phone and she was very very helpful. She helped me to navigate my way through to retrieving my application for after which I was able to complete it. Agent was very helpful once I had spoken to her.
June 3, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your feedback. We are sorry to hear that you initially found the website difficult to navigate and overwhelming, and we appreciate you bringing this to our attention.
That said, we are very pleased to hear that our team member was able to assist you effectively and guide you through the process to complete your application.
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are so pleased to hear that you’re enjoying a peaceful home and that our team has been able to provide prompt service when needed.
My experience was a great one
My experience was a great one, the company called to update me on my responsibilities as a tenant with regards to the holding deposit and further extend a package to me.
June 3, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your feedback. We are delighted to hear that you had a great experience with us, and we are glad the updates and information provided were helpful.
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you received excellent service from our team.
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your feedback. We are glad to hear the process was straightforward and seamless.
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your feedback. We are really pleased to hear you had a positive experience and felt well taken care of.
Straightforward easy to use website
Straightforward easy to use website. Customer service excellent, Shiran was very helpful to resolve an error.
June 2, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are pleased to hear you found our website straightforward and easy to use.
It’s also great to know that Shiran was able to help resolve the issue for you.
Linda Cadden - Outstanding Service
Today I received excellent service from Linda, who helped resolve a difficult issue I had been trying to sort out. After calling a few times, I eventually spoke with Linda, who reassured me she would take ownership of the problem. Linda kept me updated throughout, looked into the issue promptly, and followed through exactly as promised, including a final call to confirm everything had been resolved.
I really appreciate your hard work, communication, and outstanding customer service. Thank you!
June 2, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are delighted to hear about your experience with Linda and how she supported you in resolving your issue.
It’s great to know she kept you informed throughout and followed through on everything she promised.
Good to trust
It keeps my deposit saved and repayments process is going smoothly. Its good service
June 1, 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your feedback. We are really pleased to hear that you trust our service and that your repayments are being processed smoothly.
Rajendri was Great!
Rajendri was very patient with me on the phone and resolved the problem I had with a transfer effectively. Thank you Rajendri - you're an asset to TDS!
June 2, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your feedback. We are so pleased to hear that Rajendri was able to support you and resolve your issue effectively.
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your feedback. We are delighted to hear that you had a positive experience with our service.
Left hand doesn't know what right hand…
Left hand doesn't know what right hand is doing..extremely bad experience shows 1 department doesn't talk to another...I had given ZERO out of 10 ..advised then to listen my calls which are being recording for improvement purposes..my foot no one listens to calls..its just a backup for any dispute arising
June 1, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience.
We understand how frustrating it can be when communication feels disconnected, and it’s certainly not the level of service we aim to provide. Different teams do work closely together, so it’s concerning to hear that this hasn’t been reflected in your interactions.
We also take comments about call handling seriously. Calls are recorded to help us review and improve our service, and your feedback highlights that we may not have met expectations in this instance.
We would really appreciate the opportunity to look into this further and better understand what happened. Please contact us directly with your details so we can investigate and work towards resolving your concerns.
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are sorry to hear that you found things unclear. We understand how important it is for information to be easy to follow, and we’re always working to make our explanations as simple and clear as possible.
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