Zero customer service I’ve been trying to contact them since november after I purchased the tickets for RG and I never got a response, even if they claim for 7/7 support . And still not sure if we w... See more
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Is Tennis Ticket Service a scam? We bought tickets for the Rolex Masters a YEAR ago, paid a premium price, and still haven’t received anything – no tickets, no clear update, nothing. Event is... See more
Company replied
I made a purchase and contacted the within 30 minutes to cancel or get help. Been waiting for several days to get a respons. Nothing yet so far. No phonenumber, no chat. Just emailadress which they do... See more
Day One of the 2019 French Open Tennis went very well indeed.We got there early and we’re treated to a three hour match with Dimitrov and Tipsarevic and always felt very close to the action. The Frenc... See more
Company details
Written by the company
Selling tickets is in the DNA of our company. The passion for sport, with tennis in particular, was central to the establishment of Tennis Ticket Service. It all started in 2007 when the ‘event junkies’ behind the company visited a lot of tennis matches. Tickets became increasingly difficult to get, causing the idea to expand the network to a wider audience than friends and family only. This is how something that started as a way to visit the best events ourself, has grown to Tennis Ticket Service. The platform to help everyone get those hard to get tickets.
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2.8
Average
212 reviews
Replied to 12% of negative reviews
Typically replies within 2 weeks
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The service was very good
The service was very good. What we didn't like is that the prize for the tickets were so high. A few week before the event the prize for the ticket was 1/3...🙁
September 23, 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for sharing your experience Michele!
The prices on our website are, among other things, based on the demand and supply for the tickets. This is the reason that the prices may vary from day to day. In the case of the Laver Cup the prices changed a lot the closer we got to the event.
very good experience
very good experience
delivery when I wasn't away
good price
September 23, 2019
Unprompted review
Reply from Tennis Ticket Service
Thank your for taking the time to write a review!
Choice of seats
only one remark, we cannot choose the seats but happy with our seats at palexpo
September 23, 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for your feedback Martine!
We receive the exact seating details only a couple weeks (or sometimes days) prior to the event from our suppliers. Therefore, we are unfortunately not able to provide these details on our website.
We are glad that you did like the seats you were assigned.
The service was great they answered all…
The service was great they answered all my concerns and my thicket arrived very quickly, also they assigned me a very good seat.
September 20, 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for your kind words! We find offering a good customer service really important, so we are glad to read that you are happy with our service!
tickets very expensive but good service
September 23, 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for you review!
Laver Cup tickets
Everything tied to the reservation of tickets to the event went very fine.
September 23, 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for sharing your experience with us!
Reliable but expensive
Ordering for both men's semifinals in Roland Garros and service desk was very good. However I paid more than 750€ per ticket and then you see the original ticket price after print-out which is 250€. Not a bad markup :-(
I paid 10% surcharge for a rain insurance. At the end I didn't receive a refund although one of the matches has less than 2 hrs .. so read the terms and conditions carefully
June 19, 2019
Unprompted review
Fantastic ticket service!!
Fantastic ticket service!!! I got great tickets to the french open at a fair price.
Ken from Florida
June 14, 2019
Unprompted review
Excellent personal attention
Excellent personal attention
Just a little to just to receive the tickets!
June 14, 2019
Unprompted review
Cash return policy is a joke.
June 13, 2019
Unprompted review
We had no problems at all with Tennis…
We had no problems at all with Tennis Ticket Service. We received the e-tickets about a week before the tournament, and everything went very smoothly!
June 6, 2019
Unprompted review
Tickets worked and we had an amazing…
Tickets worked and we had an amazing day!
If you purchase your ticket via a reseller, you should know that tickets are way more expensive. If this is what bothers you, I advice you to be on time and purchase tickets via the official website. Don't base your (negative) review on that.
June 3, 2019
Unprompted review
“FABULOUS TENNIS-FABULOUS DAY.”
Day One of the 2019 French Open Tennis went very well indeed.We got there early and we’re treated to a three hour match with Dimitrov and Tipsarevic and always felt very close to the action. The French Open this year has really made some excellent changes and it really felt like “an intimate setting” unlike The AUSTRALIAN Open that we normally experience—which is too big and too impersonal. We’ll be back!
May 31, 2019
Unprompted review
When to send tickets to our emails for printing
Everything was excellent, except for one thing.
I would have preferred it if the tickets were sent to my email address a full week or more before the first day for which I bought tickets. That's because more often than not when I attend Slams I leave a week or more before the first day for which I bought tickets, This means I would have to rely on the hotel where I am staying to print them out. I would be more comfortable if I can already have the printed tickets when I go on this trip.
May 31, 2019
Unprompted review
Unfair price
I pay for a ticket of Roland Garros 240 euro . De normal price is 55 euro. That is alnost fraude.
May 31, 2019
Unprompted review
The tennis was awsome
The tennis was awsome. Ticketservice was good. But sending only four days before de gameday is to late. Espacially when we go to Paris a week earlier. Printing de tickets van be difficult.
May 30, 2019
Unprompted review
Not sheep but safe
May 30, 2019
Unprompted review
Tickets are overpriced by about 300%…
Tickets are overpriced by about 300% without explanation and without any prior warning. Fell completely and utterly fleeced - particularly as tickets weren't in the area highlighted.
May 30, 2019
Unprompted review
The tickets were not accepted
Confirmation by Tennisticketservice only after request
Tickets had been changed just one day before event.
The tickets were not accepted, we had to go to a special counter to release the tickets. A very exhausting and time-consuming procedure.
And, by the way, tickets are totaly overpriced
May 27, 2019
Unprompted review
All worked out really well!
February 7, 2019
Unprompted review
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