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Tenpin - Cambridge Reviews 

206
TrustScore 3.5 out of 5

3.6

Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... See more

Company replied

Rated 1 out of 5 stars

We chose the one pizza and bowling for 1 hour option when we booked for the bowling game. As we started the game and finished one round, the display said to visit the front staff to book additional ro... See more

Company replied

Rated 5 out of 5 stars

Had a lovely time at Ten Pin Bowling with my mum and son, while baby happily sat watching in the buggy the whole time. The bowling area was really clean, well looked after, and had a lovely atmo... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff and a great experience for us and our grandchildren. Reasonably priced too. Would be better if parking was free

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.


Contact info

  • Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, United Kingdom

  • 0333 034 6100

3.6

Average

TrustScore 3.5 out of 5

206 reviews

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3.6

All reviews

(206)

10,741 reviews in the last 12 months

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Rated 5 out of 5 stars

Fun place.

Fun place.
Quick and clean service.

January 11, 2026
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Reply from Tenpin - Cambridge

Hi Jay, thank you for the excellent 5* review for Tenpin Cambridge! We're so pleased to hear that you had a fun visit and we look forward to welcoming you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Cambridge

Location, staff friendly snd helpful,

January 12, 2026
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Reply from Tenpin - Cambridge

Hi Kerry
Thanks for the wonderful 5* rating for Tenpin Cambridge. We're glad you found our location convenient and our staff helpful. Thank you for your positive feedback; it means a lot to us. Hope to see you back soon. Best wishes - Clare

Rated 2 out of 5 stars

We booked our company party at Tenpin…

We booked our company party at Tenpin in advance, and pre-booked our food. We have arrived early, as requested in the email, but upon check-in we were told that there were no bowling alleys available and were asked to wait an extra 30 minutes. We have agreed, and were told that the kitchen will start preparing our food. Finally we were given a lane, and the games themselves were fun. However, an hour later, once we finished bowling we still have not received our food. We sat down at one of the booths and I went to the bar to ask about it. The lady said she will notify the kitchen. We then waited another 30 minutes, and when the food arrived it was cold and mediocre. The southern fried chicken burger contained only two ingredients - an overcooked chicken tender and the bun - nothing else. I guess you do get what you pay for. I don't think I will ever book this venue again.

January 10, 2026
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Reply from Tenpin - Cambridge

Hello there, thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Cambridge. We are really disappointed to hear that your visit did not run smoothly. We are extremely disappointed to hear the wait times that you had to face. If you would like to discuss your recent visit with us further, please do reach out to our team on customer.feedback@tenpin.co.uk. Best Wishes - Kimberley

Rated 3 out of 5 stars

Bowling was good as useless but Very…

Bowling was good as useless but Very long line to get drinks at the bar all staff very slow. Bar area very dirty, no balls to choose apart from what’s on the lane. Toilets very dirty and no toilet roll in any toilets

January 10, 2026
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Reply from Tenpin - Cambridge

Hello there, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Cambridge. We are pleased to hear that you enjoyed the bowling game with us. We will pass your comments onto our team regarding the service that you received. We do hope to see you again soon. Best Wishes - Kimberley

Rated 1 out of 5 stars

Terrible experience only one person on…

Terrible experience only one person on the check in with a very long queue waiting at least 20 mins then when bowling there was the last people drinks and food were still there also our lane the bowl started to smoke and was moved but the other people were still on the lane we were supposed to be relocated too and it was very unorganised. Then our drinks were made wrong and took over 30 mins to remake terrible service

January 10, 2026
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Reply from Tenpin - Cambridge

Hello, we are extremely sorry to hear this. We value all customer feedback and if you'd like to detail your concerns and clarify which site you visited, please email us on customer.feedback@tenpin.co.uk and ensure you include the site name in the email too so we can look into this further. Many Thanks - Kimberley

Rated 1 out of 5 stars

Shambles

Arrived 15 minutes early to the booking like the email said to then be told that the booking wasnt until 9.20 pm (booking was 9pm) showed the email to be told "well thats not what the system is saying and theres nothing we can do". this was booked for a birthday and other things around it which messed up the rest of the evening. Went back to check in at 9.11 to be told come back in 8 minutes! No point in booking time slots if there going to over book or take in walkins and priorities those other the online paid bookings

January 10, 2026
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Reply from Tenpin - Cambridge

Hello Amber, thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Cambridge. We are extremely sorry to hear that your booking time had been changed. If you would like to discuss your recent visit with us further, please do reach out to our team via customer.feedback@tenpin.co.uk. Our apologies - Kimberley

Rated 3 out of 5 stars

When we went to lane there were dirty…

When we went to lane there were dirty glasses and food left and no cleaning done. Drinks order took ages even though not busy then just put on table half spilled on tray and no empties taken. Young staff need supervision as they are lazy if not.

January 11, 2026
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Reply from Tenpin - Cambridge

Hello Adrian, Thank you for taking your time to leave us some feedback. We are sorry to hear that on arrival your lane was not cleared. We will pass your comments onto our team so we can look into this. Our apologies - Kimberley

Rated 5 out of 5 stars

My kid loved to play bowling

My kid loved to play bowling

January 6, 2026
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Reply from Tenpin - Cambridge

Hi Lily
Thanks for the smashing 5* rating for Tenpin Cambridge. We're glad your kid enjoyed bowling! We appreciate you sharing your positive experience with us. Best wishes - Clare

Rated 1 out of 5 stars

Birthday treat totally ruined

Booked 2 games of bowling and food for 2 people at 17.00.
Got to our lane around 17.05… got through one game and our food came. The server didn’t bring salt only ketchup for our burgers and chips deal. So we had to queue back at till just to ask for salt… As we got back to our 2nd game, security came over at 17.25 and told us we had been too long in our lane (we also had a baby with us and take into consideration we are in our 40’s) made us feel extremely uncomfortable as he stood there with his radio and everyone gawping around us like we had done something wrong ! We explained calmly we had got to our lane just after 17.00 but he hung over us Only to be told 5-7mins later they had made a mistake we wasn’t over time !! By then we felt it had ruined our experience and sadly it was also a birthday treat over the new year, bowling here had turned in to a terrible evening. Never have we ever felt so uncomfortable at a bowling venue.
If you visit with a child or god forbid someone who actually needs extra time due to a disability I would hate for anyone to feel how we did !

January 3, 2026
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Reply from Tenpin - Cambridge

Hi Murray
Thank you for taking the time to leave a review for Tenpin Cambidge. We're sorry your visit was unpleasant. We regret that the service and the interruption affected your experience, especially during a birthday celebration. We'll address the issues raised with our team to ensure a better environment for all our guests. If you would like to discuss your visit please send an email to customer.feedback@tenpin.co.uk with the subject "Review - Cambridge" and a few details. We can then investigate and contact your. We appreciate your feedback. Best wishes - Clare

Rated 5 out of 5 stars

Revamp

It's changed from when I last went a few years ago. The lanes are more private and there was a big area for pool and arcade games. Overall quite enjoyable.

December 30, 2025
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Reply from Tenpin - Cambridge

Hi Rachel, thanks for leaving a fab 5* rating for Tenpin Cambridge. We're glad you enjoyed your recent visit and noticed the changes! It's great to hear that you found the updated lanes and added game area enjoyable. Thanks for your positive feedback! Best wishes - Clare

Rated 5 out of 5 stars

A nice way to spend an hour on a rainy…

A nice way to spend an hour on a rainy day. We did the special Monday deal of £40 for a pizza and bowling for up to 6 (there were five of us). The pizza was much nicer than I expected. An hour for three kids and two adults was about a game and a half. Everyone had a great time.

January 5, 2026
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Reply from Tenpin - Cambridge

Hi there, thank you for leaving Tenpin Cambridge an amazing 5* rating. We are really happy to hear you enjoyed your visit to us to get out of the rain. We hope to see you again soon! Best wishes - Kaylee

Rated 5 out of 5 stars
Tenpin - Cambridge logo

Reply from Tenpin - Cambridge

Hi John, thank you for leaving Tenpin Cambridge a fantastic 5* rating. We are thrilled to hear you had a great time at karaoke and we hope to see you again soon! Best wishes - Kaylee

Rated 4 out of 5 stars
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Reply from Tenpin - Cambridge

Hi Robert,

Thank you for your lovely 4* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us. However we are very sorry to hear the food was not up to standards. We will ensure this is passed across to the correct team to make any future improvements needed and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Good family time.

Bowling was fun and we were set up very easily. All staff were lovely. It was a good atmosphere cause every one there was in a good mood.

January 3, 2026
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Reply from Tenpin - Cambridge

Hi Nic, thank you for the excellent 5* review! We're delighted to hear that you had a great time bowling and enjoyed the atmosphere at Tenpin Cambridge. We can't wait to see you again soon! Best wishes - Adelaide

Rated 2 out of 5 stars

Very poor and slow service

Queued for 15 min for a pre booked lane. No one staffing the desk for a good 5mins when we arrived- long line in front and behind us. Then waited 30min for drinks ordered to the lane. The bumpers also didn’t drop fully between kids turns and ours meaning some gutter balls actually deflected back (yes good for points but not really what you want for a proper game).

January 3, 2026
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Reply from Tenpin - Cambridge

Hi Nick, thank you for leaving feedback for Tenpin Cambridge. We are really sorry to hear your recent visit to us was not up to our usual high standards. We appreciate your feedback, and if you would like to discuss anything further, please email us at customer.feedback@tenpin.co.uk and include the location you visited in your email or the subject line. Once again, we are really sorry to hear this and we hope you'll consider giving us another chance in the future. Best wishes - Kaylee

Rated 5 out of 5 stars

We all enjoyed our experience

We reserved an appointment online to play with another family there. We got to the place early, waited the amount of time we were early by, got our lanes and everything went smoothly. We had fun, our food arrived, we paused to eat , the staff were helpful. I would be happy to book there again. It was a fun experience for all of us.

December 22, 2025
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Reply from Tenpin - Cambridge

Hi Sarah,

Thank you for your amazing 5* review at Tenpin Cambridge! We are so pleased to see you've had such a great time whilst on your recent visit to us. It's great to hear the staff were so helpful and make this such a fantastic experience for everyone. We hope to welcome you back again very soon! Best wishes- Steph

Rated 3 out of 5 stars

No gluten free food

We enjoyed our time there although was disappointed that there was no gluten free options for food therefore one of our group was unable to eat.

December 22, 2025
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Reply from Tenpin - Cambridge

Hi Rebecca,

Thank you for your 3* review at Tenpin Cambridge! We are very sorry you found there was no food choices for your group on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed, Best wishes- Steph

Rated 1 out of 5 stars

Don’t go

We went to the karaoke , thinking we was all gonna have a good time there was 7 of us, we booked for an hour , one microphone was broken it took them 30 minutes to get us a new one (half the time) with 7 people! , the manger Cameron was awfully rude about this, as we did complain but he did not take this well and started to get verbally aggressive with our group , the night was a shambles and they stopped serving are whole group drinks, we was not drunk what so ever . But ruined the night for everyone because we asked for a new microphone? And got one 30 minutes after which wasted half off our time doing the karaoke

December 20, 2025
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Reply from Tenpin - Cambridge

Hello, Thank you for taking your time to leave us some feedback from your recent visit to us. We are really sorry to hear the issues you faced during your stay with us. If you would like to discuss this further with us, please do reach out to us on 0333 034 6100. Our apologies - Kimberley

Rated 1 out of 5 stars

Karaoke not great

We had a karaoke session booked for my daughter’s birthday. Other peoples talking/singing kept coming through our speakers. I tried to find a staff member which was tricky, he said he’d tell his manager. No one came. Found another staff member. He came back said there was nothing they could do and then reluctantly moved us to another room. No apology. When in the second room one of the two microphones stopped working!

December 19, 2025
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Reply from Tenpin - Cambridge

Hi Melissa
Thank you for taking the time to share your experience at Tenpin Cambridge. We are sorry to hear that your visit was spoiled by issues and would welcome the opportunity to discuss this with you. Could you please send an email to customer.feedback@tenpin.co.uk with the subject "Review - Cambridge" and the details and we can investigate and get back to you. Best wishes - Clare

Rated 4 out of 5 stars

Great place for kids surprise party

It was a wonderful experience for my kid to have celebrated his birthday at tenpin with his friends.

December 16, 2025
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Reply from Tenpin - Cambridge

Hi there, thank you for leaving Tenpin Cambridge a rating and review! We're happy to hear that your kid and his friends had a wonderful birthday celebration with us! Thank you for sharing your positive experience with us. We can't wait to welcome you back again in the future! Best Wishes - Rosie

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