Held a birthday party for 19 girls at Tenpin Nantgarw for Laser Tag and food. The girls enjoyed it but the service was disappointing. Initially, we were only given 2 booths for 19, eleven and twelve y... See more
Company replied
Location
Switch locationParc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX Cardiff, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely party very good value for money , the meal was great and the kids loved it . They had plenty to drink with the unlimited squash and the staff were lovely and so helpful. The lady who took out p... See more
Company replied
Facilities were great, lots of activities under 1 roof but way too expensive. It cost £57 for 2 adults and 2 children to go bowling for 2 games compared to Hollywood Bowling in Cardiff Bay where t... See more
Company replied
We had lush time here kids went in new play part then had time on the games where Connie was so helpful as our machine got the tickets stuck 😀 she couldn't do enough to help us and was so kind to m... See more
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Parc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX, Cardiff, United Kingdom
- 0333 034 6100
3.9
Great
157 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and helpful
April 21, 2026
Reply from Tenpin - Cardiff
Hi Emlyn, thank you for the lovely 5* review for Tenpin Cardiff! We're so pleased to hear that you enjoyed the service from our team, and we hope to welcome you back again soon! Best wishes - Adelaide
Reply from Tenpin - Cardiff
Hi Ethan, thank you for rating Tenpin Cardiff 5*! It's great to hear this lovely feedback! We will pass your kind feedback on, and we hope to see you back soon! Best wishes, Jade
Lovely party very good value for money…
Lovely party very good value for money , the meal was great and the kids loved it . They had plenty to drink with the unlimited squash and the staff were lovely and so helpful. The lady who took out party was absolutely fantastic I can’t remember her name unfortunately but she was really grate . I have recommended this party to a few other friends and would definitely book again
May 9, 2026
Reply from Tenpin - Cardiff
Hi Becky, thanks for leaving a rating and review for Tenpin Cardiff! It's great to hear the kids loved the party! We appreciate you taking the time to share your feedback. We hope to welcome you back again soon! Best wishes, Jade
My daughter+ friends had a fantastic…
My daughter+ friends had a fantastic day on her birthday. Easy booking in, even when they weren't quite ready!!
May 13, 2026
Reply from Tenpin - Cardiff
Hi Rach, thanks for leaving Tenpin Cardiff a lovely 5* rating and review! We're so happy to hear your daughter and her friends had a fantastic birthday! We appreciate your kind words about the easy booking process, and we can't wait to welcome you all back again in the future! Best wishes - Rosie
We went in with two wheelchairs and a…
We went in with two wheelchairs and a small scooter as we were told it was Accessible but we didn't find it so , very disappointed won't be using Nant Garw again,
May 13, 2026
Reply from Tenpin - Cardiff
Hi Linda, thanks for leaving feedback for Tenpin Cardiff. We are really sorry to hear your visit to us was not up to our usual high standards and that you didn't find our venue accessible. We really appreciate your feedback and would like the chance to look into this for you. Please feel free to pop us an email to customer.feedback@tenpin.co.uk with more information about your visit and how we can improve. We hope you'll consider visiting us again some time in the future. Best wishes - Kaylee
Laser Tag was good but staff seemed stressed
Held a birthday party for 19 girls at Tenpin Nantgarw for Laser Tag and food. The girls enjoyed it but the service was disappointing. Initially, we were only given 2 booths for 19, eleven and twelve year old girls. We asked for another booth but were initially today it wasn't possible. Eventually, the staff reluctantly agreed we could use another booth. Next the staff got the food order wrong. It was corrected and staff where apologetic but it did mean the birthday girl had to wait 15 minutes for her food by which time all the others had finished. Not ideal.
May 13, 2026
Reply from Tenpin - Cardiff
Hi Joanna, thank you for taking the time to review Tenpin Cardiff! We are glad the girls enjoyed the Laser tag. However, we're sorry to hear that there had been issues with the service during your visit. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Cardiff'. We hope to see you again soon for a better experience. Best wishes, Jade.
Reply from Tenpin - Cardiff
Hello Customer2,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We are glad you found it easy to book with us. We hope that the rest of the visit was a memorable experience. All the best ~ Laura
It was absolute mayhem on bank holiday
It was absolute mayhem on bank holiday, I booked it for 1pm. Got there at around 12.50 and checked in at the desk to be told that it wasn’t booked until 1.10 then we couldn’t bowl for another half hour, won’t be returning. Was quite a stressful experience.
May 6, 2026
Reply from Tenpin - Cardiff
Hi Keri, thank you for taking the time to leave a review of Tenpin Cardiff! We are very sorry to hear there was a wait for you lane to be ready! We understand this can cause your visit to be a little less enjoyable and we will be sure to pass your feedback on so that improvements can be made! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back soon! Best wishes - Mel
Perfect for young and old!
May 6, 2026
Reply from Tenpin - Cardiff
Hello Dorothy,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We are delighted to hear that our venue caters to people of all ages. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Very good time and easy online booking…
Very good time and easy online booking for a family of 8. Gave us 2 lanes from the booking. Only down side was that the table service was very slow and the bar was not busy. Waited 20minutes for fruit shoots and some pints of pop. However overall a very good time.
May 6, 2026
Reply from Tenpin - Cardiff
Hello Colin,
Thank you for taking the time to rate Tenpin Cardiff 4 stars. We're glad you enjoyed the easy online booking and bowling with your family. We appreciate your feedback and are sorry the table service was slow. We will look into this to improve our service. We hope to welcome you back again soon and hope that your next experience is the 5 star experience we wish to give all our customers. All the best ~ Laura
Reply from Tenpin - Cardiff
Hello Customer 6,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We appreciate your fantastic 5-star rating! We are so happy everything was clean and our staff provided efficient service. We hope to see you again soon! All the best ~ Laura
Reply from Tenpin - Cardiff
Hello Lisa,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We appreciate your fantastic five-star review! We're so glad you had great fun at our venue and found our staff helpful and friendly. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
It was my son's 8th birthday and he…
It was my son's 8th birthday and he wanted to go bowling .. and he absolutely loved it
May 6, 2026
Reply from Tenpin - Cardiff
Hello Sammy,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We're happy to hear that your son enjoyed his 8th birthday bowling with us! It's wonderful knowing he had an amazing time celebrating his special day. Thanks for sharing and we hope to see you soon. All the best ~ Laura
Good
Good fun. 2 lanes went offline due to fault and screen said engineer was on the way - no help came until we asked at the desk.
April 29, 2026
Reply from Tenpin - Cardiff
Hello NSR,
Thank you for taking the time to rate Tenpin Cardiff 4 stars. We're glad you had fun. We regret that you experienced issues with the lanes and the delay in assistance. We'll look into what happened. Thanks for the feedback and we hope your next experience is a 5 star one. All the best ~ Laura
Connie the staff member is so lovely
We had lush time here kids went in new play part then had time on the games where Connie was so helpful as our machine got the tickets stuck 😀 she couldn't do enough to help us and was so kind to myself and children.
Highly recommend for family day out
May 2, 2026
Unprompted review
Reply from Tenpin - Cardiff
Hi Em, thank you so much for the lovely 5* rating and review of Tenpin Cardiff. We're happy to hear you had a great time. It's great to hear that the kids enjoyed the play area and games. We appreciate your kind words and we look forward to your return!
Take care,
Kirsty
Everything went smashingly with all my…
Everything went smashingly with all my friends, staff were polite and kind, helped me out with one of the arcade machines, overall a great experience, would come again
April 29, 2026
Reply from Tenpin - Cardiff
Hi Kailan,
Thank you for your fantastic 5* review at Tenpin Cardiff! It's great to hear that you and your friends had such a lovely time. We are delighted that the staff were so helpful and friendly. We will ensure this is passed across to the correct team for you and hope to welcome you back again very soon! Best wishes- Steph
Way over priced for the area
Facilities were great, lots of activities under 1 roof but way too expensive.
It cost £57 for 2 adults and 2 children to go bowling for 2 games compared to Hollywood Bowling in Cardiff Bay where the same only costs £30.
Absolute rip off especially as you’d expect the only bowling venue close to the poverty stricken area of the Rhondda Valleys to be more affordable than the wealthy area of Cardiff Bay- instead it’s almost twice the price.
Needless to say we’ll be going to the Hollywood one in future.
April 29, 2026
Reply from Tenpin - Cardiff
Hi Cat, thanks for leaving a rating and review for Tenpin Cardiff! Thank you for your feedback. We regret that our pricing didn't meet your expectations and appreciate your feedback. We'll ensure this is shared with the relevant teams to review for the future. We hope to have an opportunity to welcome you back again in the future! Best wishes - Rosie
The escape room was 10/10 but the…
The escape room was 10/10 but the customer service on the main desk by the bar in the main area of Ten Pin was not great and lacked care to the customer. Just did the basics
April 29, 2026
Reply from Tenpin - Cardiff
Hi Gareth, thank you for taking the time to review Tenpin Cardiff! We're so pleased to hear that you had a great experience at the Houdini's escape room, but we're sorry that the customer service had not been as enjoyable as we'd have hoped. We will ensure your feedback is passed on to the correct team. We hope to see you again soon! Best wishes - Adelaide
Reply from Tenpin - Cardiff
Hi Dee
We're happy you had a great time and found our staff helpful! Thank you for your kind review and the five-star rating; we appreciate it. Best wishes - Clare
Kids enjoyed it - adult (and wallet) didn't.
Kids enjoyed it, but didn't as an adult. Crazy noisy, the arcades feel exploitative - plastic tat or sugar high as prizes, which are absolutely not worth what the kids spent.
April 8, 2026
Reply from Tenpin - Cardiff
Hello Catherine, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Cardiff. We are pleased to hear that the younger players enjoyed the session. We are sorry to hear that the adults did not enjoy it as much. We will pass your comments onto our team. Many Thanks - Kimberley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.