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Tenpin - Castleford Reviews 

166
TrustScore 4 out of 5

4.2

Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA Castleford, GB


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Rated 2 out of 5 stars

The lane we were given the seats and table were covered in food and sauce, when I brought this to the attention of a member of staff behind the bar she rolled her eyes and huffed. Eventually she cam... See more

Company replied

Rated 5 out of 5 stars

Quick check in, albeit we were slightly late due to an unexpected overrun of time on the Karting experience. Easy to set up players & lanes Food can be ordered directly from lane QR code. Prompt... See more

Company replied

Rated 5 out of 5 stars

We had a great time at Tenpin Castleford. We came for our son's birthday. The staff were very helpful. I booked us online which was simple and straight forward. We like the Castleford one as we can go... See more

Company replied

Rated 5 out of 5 stars

Really easy check in for bowling and a smooth process to start games, booking online is quite simple you just check which option you want to do and it explains what each one entails.

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Castleford is easy reach from all over West Yorkshire — a proper local bowling spot with big group energy. With modern bowling lanes and lane lighting, there’s room for families, groups and walk-ins throughout the week. And it’s not just bowling. Hit the pool tables, take on the arcade and settle scores the old-fashioned way. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Castleford, sorted.


Contact info

  • Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA, Castleford, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

166 reviews

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4.2

All reviews

(166)

10,879 reviews in the last 12 months

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Rated 3 out of 5 stars

Music so loud that we were not able to…

Music so loud that we were not able to talk to each other while playing

August 26, 2026
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Reply from Tenpin - Castleford

Hello Paul
We appreciate your feedback regarding the music volume. We are looking into adjusting it to ensure a more comfortable experience for our guests. Best wishes - Clare

Rated 5 out of 5 stars

It was great

August 26, 2026
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Reply from Tenpin - Castleford

Hi Paul
Thanks for taking the time to leave a wonderful 5* rating. We are pleased you had a great time and hope to see you again soon. Best wishes - Clare

Rated 2 out of 5 stars

Lacking cleanliness

The lane we were given the seats and table were covered in food and sauce, when I brought this to the attention of a member of staff behind the bar she rolled her eyes and huffed. Eventually she came over to clean it but only took away the rubbish and didn't wipe the surfaces on the table or seats. Our food took over 30 mins to arrive which we had to slow our game down to be able to some what enjoy the bowling in some sort of way.

All lanes should be checked and cleaned before being allocated to the public

August 26, 2026
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Reply from Tenpin - Castleford

Hi there, thank you for leaving feedback for Tenpin Castleford. We are sorry to hear your visit to us was not up to our usual high standards. If you would like to discuss this further, please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Castleford' along with anything else you would like to discuss. Once again, we are very sorry to hear this and we hope you'll consider visiting us again in the future. Best wishes - Kaylee

Rated 5 out of 5 stars

Kids loved it very clean and well…

Kids loved it very clean and well maintained
Staff were very friendly and helpful

August 26, 2026
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Reply from Tenpin - Castleford

Hi Ian
Thank you for taking the time to leave us such a wonderful 5-star review! We are so pleased to hear that your children loved their visit and that you found our venue clean and well-maintained. It's also fantastic to know that our staff were friendly and helpful. We hope to welcome you all back again very soon! Best wishes - Clare

Rated 5 out of 5 stars

Fun for all

Booked in advance. Staff friendly. They do need some now bowls though a lot had big dents in them.

August 20, 2026
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Reply from Tenpin - Castleford

Hi Helen
Thank you for your 5-star review! We're so pleased to hear that you found our staff friendly. We appreciate you bringing the condition of some of our bowling balls to our attention. We'll certainly look into this. Best wishes - Clare

Rated 1 out of 5 stars

Tenpin at Xscape in Castleford

Went to Tenpin at Xscape in Castleford and unfortunately didn't have a great experience. They had one member of staff who was dealing with the bowling bookings and drinks orders and it was not enough. It was fairly quiet when we arrived and we went to the bowling bookings till and got booked in. We booked a deal that was available which was bowling and a children's meal for each player as it was cheaper than booking bowling without the food. My daughter has coeliac disease and none of the food options were gluten free, so we asked if we could possibly swap the food and get a soft drink instead but we were told no this was not possible and we'd just have to cancel the food and buy our drinks. My daughter fancied a slushy but we were not sure if they were gluten free, so I asked the young gentleman serving us if the slushies were gluten free. He replied with "ummmm they are low sugar" clearly he did not know what gluten was, so I asked him if he had a list of ingredients for the slushies, so I could check myself if it was safe for her to have. He went away for a few minutes then returned and said he couldn't find a list but that we could scan the menu to check the ingredients. I said do you have a menu and he said "no, there should be one at one of the tables." So we had to leave the till and find a menu to check the ingredients. When we returned a few minutes later to order drinks a large queue had formed, so we went to the back. We eventually got to the front and said can we order some drinks now please and he told us to go wait by another till where a gentleman and his son were already stood. We realised that the second queue he had told us to stand in must be for drinks. We waited in the second queue for 25 minutes whilst he served all the people who had bowling bookings, even serving people who joined that queue long after we joined the drinks queue. We kept thinking surely he'll break off in a minute and come and quickly serve us or radio for another member of staff to assist as we've been here ages but he never did and he only came across once there was no one else left in the bowling queue. The bowling itself was fun but unfortunately it was tainted a bit by waiting around for 25 minutes just to get a drink. They need more staff and better training as the current system doesn't work and it has put me off returning in future.

August 14, 2026
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Reply from Tenpin - Castleford

Hi, thank you for taking the time to leave a review of Tenpin Castleford. We're sorry to hear about your recent experience regarding the ingredients and that the wait times were longer than usual. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we're sorry for the disappointment this caused and we do hope you will give us another chance in the future.
Take care,
Kirsty

Rated 5 out of 5 stars

Holiday fun day

Easy to book online. Great value for money for the school holidays , as I had my grandsons to entertain .
Very friendly and helpful staff.

August 20, 2026
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Reply from Tenpin - Castleford

Hi Mary,

Thank you for your amazing 5* review at Tenpin Castleford! It's great to hear that you've had such a fantastic time whilst on your recent visit to us. We are delighted to hear that the staff were so helpful and friendly to you, and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

Really good games of bowling but been…

Really good games of bowling but been to other places where they have different weight balls which would have helped. Overall very enjoyable 🥳

August 20, 2026
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Reply from Tenpin - Castleford

Hi Barbara, thank you for your 4* review of Tenpin Castleford! It's lovely to hear how much you enjoyed your recent bowling games but we are sorry to hear that you found a limited selection of bowling balls. We will ensure that this is passed across to the relevant team for future improvements to be made and we hope that you will visit us again shortly! Best wishes-Leila

Rated 5 out of 5 stars

Good fun time with excellent staff and…

Good fun time with excellent staff and facilities

August 20, 2026
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Reply from Tenpin - Castleford

Hi Steve, thank you for your 5* review of Tenpin Castleford. This is lovely stuff! We can't wait to welcome you back again shortly! Best wishes-Leila

Rated 5 out of 5 stars

Easy to book on line

Easy to book on line , on arrival , polite customer service

August 20, 2026
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Reply from Tenpin - Castleford

Hi Kevin, thank you for leaving a 5* review of Tenpin Castleford! It's wonderful to hear how simple you found the online booking process and that you found the customer service so polite. We look forward to welcoming you back again soon! Best wishes-Leila

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, booked bowling and burger and it was great

August 12, 2026
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Reply from Tenpin - Castleford

Hi Patricia, thank you for leaving Tenpin Castleford an amazing 5* rating. We are so glad to hear you had a great time with us and enjoyed the food you got as part of your deal! We hope to welcome you back again soon. Best wishes - Kaylee

Rated 5 out of 5 stars

Great time out

Great time out, easy to book online, great customer service.

August 12, 2026
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Reply from Tenpin - Castleford

Hi kat,

Thank you for your lovely 5* review at Tenpin Castleford! It's great to hear that you've had such a great time whilst on your recent visit to us. Your feedback is important to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

I go with my profoundly autistic…

I go with my profoundly autistic grandson he loves bowling and the staff are allways helpfull giving me a quite lane if possible and nit staring at us thsmkyou

August 12, 2026
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Reply from Tenpin - Castleford

Hi Amelia,

Thank you for your lovely 5* review at Tenpin Castleford! We are delighted to hear that you've had such a great time whilst on your recent visit to us. We will ensure we pass t=your positive feedback to the correct team and we hope to welcome you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hi Della,

Thank you for your lovely 4* review at Tenpin Castleford! We are delighted to hear that you found the staff so efficient at the venue. Your feedback is important to us and we hope to welcome you back again very soon for hopefully a 5* experience! Best wishes- Steph

Rated 5 out of 5 stars

Tenpin Castleford

We had a great time at Tenpin Castleford. We came for our son's birthday. The staff were very helpful. I booked us online which was simple and straight forward. We like the Castleford one as we can go and do other activities afterwards

August 6, 2026
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Reply from Tenpin - Castleford

Hi there, thank you for the 5* review for Tenpin Castleford! We're pleased to hear that you had a great visit to celebrate your son's birthday, and that our team were able to help. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

I was a bit disappointed

I was a bit disappointed, I was with my two sons and two grandchildren for my birthday, the lanes were untidy and littered with empty glasses , bottles and food wrappers,which were not cleared for rhe whole of our time bowling, ( two games)
Also the light was out at end of the lane, so was difficult to see properly.

August 7, 2026
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Reply from Tenpin - Castleford

Hi Tony, thanks for leaving a rating and review for Tenpin Castleford! We appreciate your feedback and are sorry the lane wasn't clean as well as the issue with the light. We'll address this to ensure a better experience for everyone in the future, and we appreciate you taking the time to share your feedback. We hope to welcome you back again soon! Best wishes, Jade

Rated 5 out of 5 stars

Amazing experience

Really easy check in for bowling and a smooth process to start games, booking online is quite simple you just check which option you want to do and it explains what each one entails.

August 12, 2026
Tenpin - Castleford logo

Reply from Tenpin - Castleford

Hello Bailey,
Thank you for taking the time to rate Tenpin Castleford 5 stars. We're so pleased to hear that you found the check-in process easy and the online booking simple and informative. We look forward to welcoming you back again soon! All the best ~ Laura

Rated 5 out of 5 stars

Always such a good day

Always such a good day, and excellent value for money. We always go when there are offers on, and the kids love it. Good selection of food, drink, and activities other than bowling.

August 6, 2026
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Reply from Tenpin - Castleford

Hi Jackie, thank you for your fantastic 5-star review of Tenpin Castleford! We are so pleased to hear that you and your family always have such a good time and find us good value! We hope this means you will visit us again soon and we can't wait to welcome you back! Best wishes - Mel

Rated 5 out of 5 stars

My 50th birthday bash

Easy to get sorted out 9 of us over 2 lanes great atmosphere and everyone had a great time

August 1, 2026
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Reply from Tenpin - Castleford

Hi Kevin, thank you for your 5* review of Tenpin Castleford! We're so glad to hear how much of a great time you had at Tenpin for your 50th birthday celebrations and that you found the service efficient and the atmosphere wonderful. See you again soon! Best wishes-Leila

Rated 5 out of 5 stars

Fantastic Day out

Staff was very polite helpful and found me a lane to have our game of bowling early due to our earlier arrival to what we had booked previously online booking process was quick and easy online also the location is local to us to visit regular the atmosphere is great the venue is clean and has plenty to do & the food drinks are also a fab extra all round good day out.

August 1, 2026
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Reply from Tenpin - Castleford

Hi Brooke, thank you for the 5* rating of Tenpin Castleford. We're so happy to hear that our team was able to accommodate your early arrival and that you found our online booking process quick and easy. It's wonderful that you enjoyed the atmosphere, cleanliness, and the food and drinks. We look forward to your regular visits!
Take care,
Kirsty

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