The lane we were given the seats and table were covered in food and sauce, when I brought this to the attention of a member of staff behind the bar she rolled her eyes and huffed. Eventually she cam... See more
Company replied

Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA Castleford, GB
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The lane we were given the seats and table were covered in food and sauce, when I brought this to the attention of a member of staff behind the bar she rolled her eyes and huffed. Eventually she cam... See more
Company replied
Quick check in, albeit we were slightly late due to an unexpected overrun of time on the Karting experience. Easy to set up players & lanes Food can be ordered directly from lane QR code. Prompt... See more
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We had a great time at Tenpin Castleford. We came for our son's birthday. The staff were very helpful. I booked us online which was simple and straight forward. We like the Castleford one as we can go... See more
Company replied
Really easy check in for bowling and a smooth process to start games, booking online is quite simple you just check which option you want to do and it explains what each one entails.
Company replied
Tenpin Castleford is easy reach from all over West Yorkshire — a proper local bowling spot with big group energy. With modern bowling lanes and lane lighting, there’s room for families, groups and walk-ins throughout the week. And it’s not just bowling. Hit the pool tables, take on the arcade and settle scores the old-fashioned way. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Castleford, sorted.
Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA, Castleford, United Kingdom
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Music so loud that we were not able to talk to each other while playing

Reply from Tenpin - Castleford
The lane we were given the seats and table were covered in food and sauce, when I brought this to the attention of a member of staff behind the bar she rolled her eyes and huffed. Eventually she came over to clean it but only took away the rubbish and didn't wipe the surfaces on the table or seats. Our food took over 30 mins to arrive which we had to slow our game down to be able to some what enjoy the bowling in some sort of way.
All lanes should be checked and cleaned before being allocated to the public

Reply from Tenpin - Castleford
Kids loved it very clean and well maintained
Staff were very friendly and helpful

Reply from Tenpin - Castleford
Booked in advance. Staff friendly. They do need some now bowls though a lot had big dents in them.

Reply from Tenpin - Castleford
Went to Tenpin at Xscape in Castleford and unfortunately didn't have a great experience. They had one member of staff who was dealing with the bowling bookings and drinks orders and it was not enough. It was fairly quiet when we arrived and we went to the bowling bookings till and got booked in. We booked a deal that was available which was bowling and a children's meal for each player as it was cheaper than booking bowling without the food. My daughter has coeliac disease and none of the food options were gluten free, so we asked if we could possibly swap the food and get a soft drink instead but we were told no this was not possible and we'd just have to cancel the food and buy our drinks. My daughter fancied a slushy but we were not sure if they were gluten free, so I asked the young gentleman serving us if the slushies were gluten free. He replied with "ummmm they are low sugar" clearly he did not know what gluten was, so I asked him if he had a list of ingredients for the slushies, so I could check myself if it was safe for her to have. He went away for a few minutes then returned and said he couldn't find a list but that we could scan the menu to check the ingredients. I said do you have a menu and he said "no, there should be one at one of the tables." So we had to leave the till and find a menu to check the ingredients. When we returned a few minutes later to order drinks a large queue had formed, so we went to the back. We eventually got to the front and said can we order some drinks now please and he told us to go wait by another till where a gentleman and his son were already stood. We realised that the second queue he had told us to stand in must be for drinks. We waited in the second queue for 25 minutes whilst he served all the people who had bowling bookings, even serving people who joined that queue long after we joined the drinks queue. We kept thinking surely he'll break off in a minute and come and quickly serve us or radio for another member of staff to assist as we've been here ages but he never did and he only came across once there was no one else left in the bowling queue. The bowling itself was fun but unfortunately it was tainted a bit by waiting around for 25 minutes just to get a drink. They need more staff and better training as the current system doesn't work and it has put me off returning in future.

Reply from Tenpin - Castleford
Easy to book online. Great value for money for the school holidays , as I had my grandsons to entertain .
Very friendly and helpful staff.

Reply from Tenpin - Castleford
Really good games of bowling but been to other places where they have different weight balls which would have helped. Overall very enjoyable 🥳

Reply from Tenpin - Castleford
Good fun time with excellent staff and facilities

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Reply from Tenpin - Castleford
I go with my profoundly autistic grandson he loves bowling and the staff are allways helpfull giving me a quite lane if possible and nit staring at us thsmkyou

Reply from Tenpin - Castleford
We had a great time at Tenpin Castleford. We came for our son's birthday. The staff were very helpful. I booked us online which was simple and straight forward. We like the Castleford one as we can go and do other activities afterwards

Reply from Tenpin - Castleford
I was a bit disappointed, I was with my two sons and two grandchildren for my birthday, the lanes were untidy and littered with empty glasses , bottles and food wrappers,which were not cleared for rhe whole of our time bowling, ( two games)
Also the light was out at end of the lane, so was difficult to see properly.

Reply from Tenpin - Castleford
Really easy check in for bowling and a smooth process to start games, booking online is quite simple you just check which option you want to do and it explains what each one entails.

Reply from Tenpin - Castleford
Always such a good day, and excellent value for money. We always go when there are offers on, and the kids love it. Good selection of food, drink, and activities other than bowling.

Reply from Tenpin - Castleford
Easy to get sorted out 9 of us over 2 lanes great atmosphere and everyone had a great time

Reply from Tenpin - Castleford
Staff was very polite helpful and found me a lane to have our game of bowling early due to our earlier arrival to what we had booked previously online booking process was quick and easy online also the location is local to us to visit regular the atmosphere is great the venue is clean and has plenty to do & the food drinks are also a fab extra all round good day out.

Reply from Tenpin - Castleford
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