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Tenpin - Castleford Reviews 

166
TrustScore 4 out of 5

4.2

Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA Castleford, GB


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See what reviewers are saying

Rated 2 out of 5 stars

The lane we were given the seats and table were covered in food and sauce, when I brought this to the attention of a member of staff behind the bar she rolled her eyes and huffed. Eventually she cam... See more

Company replied

Rated 5 out of 5 stars

Quick check in, albeit we were slightly late due to an unexpected overrun of time on the Karting experience. Easy to set up players & lanes Food can be ordered directly from lane QR code. Prompt... See more

Company replied

Rated 5 out of 5 stars

We had a great time at Tenpin Castleford. We came for our son's birthday. The staff were very helpful. I booked us online which was simple and straight forward. We like the Castleford one as we can go... See more

Company replied

Rated 5 out of 5 stars

Really easy check in for bowling and a smooth process to start games, booking online is quite simple you just check which option you want to do and it explains what each one entails.

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Castleford is easy reach from all over West Yorkshire — a proper local bowling spot with big group energy. With modern bowling lanes and lane lighting, there’s room for families, groups and walk-ins throughout the week. And it’s not just bowling. Hit the pool tables, take on the arcade and settle scores the old-fashioned way. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Castleford, sorted.


Contact info

  • Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA, Castleford, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

166 reviews

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4.2

All reviews

(166)

10,890 reviews in the last 12 months

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Rated 5 out of 5 stars

Good day out at Castleford

Good day out at Castleford. Staff helpful and accommodating as we were 10 minutes late due to traffic. Fun game of bowling and the arcade games. Grandchildren very happy. Easy to book online and good value for money. Surroundings clean and welcoming.

May 6, 2026
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Reply from Tenpin - Castleford

Hello Samantha, Thank you for taking your time to leave us a wonderful 5* review! We are so pleased to hear that you had a great time at our Tenpin in Castleford. We are pleased to hear that you found our team helpful throughout your stay and enjoyed our facilities. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Great Bowling

Super game of 10 pin bowling
Helpful staff
Great amenities
Clean and tidy environment
Good value for money

May 6, 2026
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Reply from Tenpin - Castleford

Hello, what a fabulous 5* review of Tenpin Castleford! We are delighted you had a great time bowling, found our team helpful, enjoyed the facilities and found us great value for money! We do hope this means you'll be back again soon and we can't wait to welcome you back! Best wishes - Mel

Rated 5 out of 5 stars

10/10

10/10, Staff were lovely, the beer was great and the bowling was fantastic.

April 30, 2026
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Reply from Tenpin - Castleford

Hi Lucy, thank you for taking the time to leave a fabulous 5* review of Tenpin Castleford! We are so pleased you had the best time and received excellent customer service and we really hope to welcome you back again soon for another 5* experience! Best wishes - Mel

Rated 3 out of 5 stars

It was lovely and fun just quite pricey…

It was lovely and fun just quite pricey for a family because the lady taking our money said she couldn’t give us the deal because it was a bank holiday. But then gave many others the deal

May 6, 2026
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Reply from Tenpin - Castleford

Hi Tamara, thank you for taking the time to review Tenpin Castleford! We're so glad to hear you had fun, however we are sorry to hear of any disappointment caused with pricing. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Castleford'. We hope to see you again soon. Best wishes, Jade

Rated 5 out of 5 stars

Got on lane for time booked

Got on lane for time booked

May 6, 2026
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Reply from Tenpin - Castleford

Hello Ian,
Thank you for taking the time to rate Tenpin Castleford 5 stars. We're glad you enjoyed your experience and appreciate you taking the time to leave us your positive feedback. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 4 out of 5 stars

Cannot believe how expensive it is now

Cannot believe how expensive it is now

May 6, 2026
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Reply from Tenpin - Castleford

Hello Abi,
Thank you for taking the time to rate Tenpin Castleford 4 stars. We hope that your experience in the venue was a positive one. We have lots of deals and offers on throughout the week which makes attending our venue accessible for all budgets. We hope to welcome you back again soon and that the next experience is a 5 star one. All the best ~ Laura

Rated 5 out of 5 stars

We visited for a team building…

We visited for a team building exercise. The team had a great time. The staff were lovey and accommodating and the atmosphere was fab. Would recommend and will be visiting again.

April 29, 2026
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Reply from Tenpin - Castleford

Hi Xena, thank you for the 5* rating of Tenpin Castleford. We're pleased to hear you had a great time for your team building event. We appreciate your kind feedback and we look forward to your return!
Take care,
Kirsty

Rated 5 out of 5 stars

Brilliant service

Brilliant service

April 29, 2026
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Reply from Tenpin - Castleford

Hi Daniel,

Thank you for your amazing 5* review at Tenpin Castleford! It's great to her you've had such a lovely time on your recent visit to us! Your feedback is important to us and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Came here for family birthday 🎂 treat…

Came here for family birthday 🎂 treat and we all loved it and had fun 😁 the staff were great and the booking process wasn't too bad to do to say im not a tech person.
All in all good experience and a great time. Even though it was busy at Xscape Glasshoughton Castleford.

April 29, 2026
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Reply from Tenpin - Castleford

Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed celebrating a birthday with us! We will pass your comments onto our team. We do hope to see you again very soon. Best Wishes - Kimberley

Rated 3 out of 5 stars

We was on our second game and out of no…

We was on our second game and out of no where it finished, wasn’t even half way thru. Spoken to lady she said she could add extra 5 minutes?😂 what is the point.

April 23, 2026
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Reply from Tenpin - Castleford

Hi there
We regret your game ended prematurely. We'll investigate why this occurred and appreciate you bringing this to our attention. Thank you for your feedback. Best wishes - Clare

Rated 5 out of 5 stars

We loved it..the staff were really…

We loved it..the staff were really nice...we have already booked another session for 28th May with a different group of people.
Thankyou I would definitely recommend it

April 29, 2026
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Reply from Tenpin - Castleford

Hello Jean, Thank you for taking your time to leave us a wonderful 5* review. We are thrilled to hear that you had a great time at our Tenpin in Castleford. We will pass your lovely comments onto our team! We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

We had a 8th birthday party

We had a 8th birthday party
It was brilliant. The kids enjoyed it
Staff was great and attentive

April 29, 2026
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Reply from Tenpin - Castleford

Hello Paula, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you had a great time at our Tenpin in Castleford. We are so pleased to hear that all the children enjoyed celebrating a birthday with us. We do hope to see you all again very soon. Many Thanks - Kimberley

Rated 3 out of 5 stars

Unfortunately the bumpers on the lane…

Unfortunately the bumpers on the lane we were playing on only worked on the left hand side. The bumper on the right only raised up for the first half of the lane but was stuck at the bottom of the lane, resulting in lack of enjoyment for some of my party. Sorry.

April 18, 2026
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Reply from Tenpin - Castleford

Hi Andrew. Thank you for taking the time to leave us a review for our Castleford Tenpin location. It is disappointing to hear that there was an issue with the bumper's at the time of your visit. We appreciate your feedback regarding this and always recommend speaking to the team on site if there are any issues. - Best wishes, Jade

Rated 3 out of 5 stars

Our lane was full of empty food and…

Our lane was full of empty food and drink in the whole time we was there not one member of staff came and cleaned the table.

April 21, 2026
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Reply from Tenpin - Castleford

Hi Karen, thank you for taking the time to leave a review of Tenpin Castleford! We are very sorry to hear that your lane area was not cleaned before your arrival! Your feedback is so important to us and so please be assured all will be passed to the team to ensure improvements are made! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back soon! Best wishes - Mel

Rated 5 out of 5 stars

I have already submitted a review to…

I have already submitted a review to Tenpin.

April 21, 2026
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Reply from Tenpin - Castleford

Hi Julia
Thank you for taking the time to submit a review to us. We appreciate your feedback and are glad you enjoyed your experience. Best wishes - Clare

Rated 2 out of 5 stars

Sadly the lights were not working for…

Sadly the lights were not working for some of the time so definitely impacted our game. Also one of the barriers stopped coming up so that also spoilt the game.
Disappointed as it was a 16th birthday celebration for my grandson.

April 17, 2026
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Reply from Tenpin - Castleford

Hi Jean, thank you for taking the time to leave a review of Tenpin Castleford. We're sorry to hear of the technical issues you faced during your visit and that impacted your experience. Your feedback is important to us and we will ensure this is passed on to the correct team for future improvement.
Take care,
Kirsty

Rated 5 out of 5 stars

Great day of bowling

Bowling area was clean, tidy & well equipped. All staff we encountered were friendly & knowledgeable. Lovely experience, thank you so much.

April 15, 2026
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Reply from Tenpin - Castleford

Hi Lindsay, thank you for the fab 5* review for Tenpin Castleford! It's great to hear that you had a lovely experience and that you enjoyed the venue and the service from our team. We will be sure to pass on your kind feedback, and we look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Quick service and friendly staff the…

Quick service and friendly staff the place is just too warm and could do with air-conditioning

April 15, 2026
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Reply from Tenpin - Castleford

Hi there
We appreciate your 5-star rating! We're glad you found our service quick and our staff friendly. We'll look into the temperature to improve your comfort. Best wishes - Clare

Rated 5 out of 5 stars

As expected

Everything was just as we have experienced before, no problem

April 15, 2026
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Reply from Tenpin - Castleford

Hello Ian,
Thank you for taking the time to rate Tenpin Castleford 5 stars. We're happy everything was consistent with your previous visits and that you had no issues. Thanks for your positive feedback and we look forward to welcoming you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Polite and helpful

We were 30 minutes early and we were able to go on the lane early. Bonnie served us at the bar, she is always very helpful and polite. She also wished my daughter a happy birthday.

April 10, 2026
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Reply from Tenpin - Castleford

Hello Vicky,
Thank you for taking the time to rate Tenpin Castleford 5 stars. We appreciate your fantastic review! We're so glad you were able to start early and that our team member was helpful and kind. We're happy to hear that you had a great experience with us! All the best ~ Laura

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