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Tenpin - Chester Reviews 82

TrustScore 4 out of 5

4.1

Unit 5B & 6, Chester Retail Park, Old Seals Way, Chester, CH1 4RY Chester, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Celebration of 18th Birthday. Had 20% off game and drinks ordered online. Unfortunately we wanted food and because didn't book it online, was charged full price, which was a disappointment. Food wa... See more

Company replied

Rated 4 out of 5 stars

Just one problem this time. On arrival we were told to use alley no 3. We had our grandsons with us and they use the optional side barriers for their bowling. It wasn't until the 3rd bowl for the boys... See more

Company replied

Rated 5 out of 5 stars

We’ve had three birthday parties here for our children over the last few years and they’ve always been brilliant. The kids really enjoy the activities (Bowling/Laser Tag/Karaoke) and the staff absolut... See more

Company replied

Rated 3 out of 5 stars

A good experience but I found the lighting over the lanes was poor. The staff were polite and helpful. I will be visiting again and would recommend.

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Chester is easy reach from Chester city centre, Wrexham, Hawarden and across North Wales and Cheshire. With modern bowling lanes and lane lighting, we’re a great shout for families, groups and anyone after a fun night out in the North West. And it’s not just bowling. We’ve got karaoke rooms, escape rooms for the problem-solvers, pool tables and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Chester, sorted.


Contact info

  • Unit 5B & 6, Chester Retail Park, Old Seals Way, Chester, CH1 4RY, Chester, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

82 reviews

5-star
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1-star

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Rated 4 out of 5 stars

Very helpful

June 3, 2026
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Reply from Tenpin - Chester

Hi, thank you for the 4* rating of Tenpin Chester. We're pleased you had a good time and found the team to be very helpful. We hope to see you again soon!
Take care,
Kirsty

Rated 3 out of 5 stars

A good experience but I found the…

A good experience but I found the lighting over the lanes was poor. The staff were polite and helpful. I will be visiting again and would recommend.

June 3, 2026
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Reply from Tenpin - Chester

Hi David, thank you for the 3* review for Tenpin Chester! We're glad to hear that you had a good experience and that you enjoyed the service from our team. We really appreciate your feedback about the lighting which we will pass on to be looked into and for future improvements to be made. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

Just one problem this time

Just one problem this time. On arrival we were told to use alley no 3. We had our grandsons with us and they use the optional side barriers for their bowling. It wasn't until the 3rd bowl for the boys that we realised that the left side barrier wasn't active. I went back to the reception, and told the gentleman our problem. He stated straight away that we shouldn't Alley 3 they knew it was faulty, and we were moved to 4. We continued with our two games with everything working as it should.

June 3, 2026
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Reply from Tenpin - Chester

Hi Ronald, thank you for rating Tenpin Chester 4*! We're sorry to hear that you experienced some issues when you visited. However, we are glad to hear that you were moved to Lane 4 and all worked well. We hope to see you again soon for hopefully a 5* experience next time. Best wishes, Jade

Rated 1 out of 5 stars

The actual bowling was ok

The actual bowling was ok. Clean and everything worked ok had fun and a laugh which is all that mattered. What is annoying is the daily request for feedback. So hear it is.

June 3, 2026
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Reply from Tenpin - Chester

Hi there
We appreciate you sharing your feedback. We are glad you enjoyed bowling. We will review our feedback request process. Best wishes - Clare

Rated 4 out of 5 stars

Friendly welcome.

Friendly welcome.
No ramp to get the pram up! What would you do if in a wheelchair?
The children had fun.

June 3, 2026
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Reply from Tenpin - Chester

Hi Christina, thank you for leaving Tenpin Chester a fabulous 4* rating and review. We're glad you enjoyed your visit and that the children had fun. We appreciate your feedback regarding accessibility and will ensure that this is shared with the correct teams for future improvements to be made. We hope to welcome you back again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Good time there

May 6, 2026
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Reply from Tenpin - Chester

Hello Dan, Thank you for taking your time to leave us an amazing 5* review. We are so pleased to hear that you had a great time at our Tenpin in Chester. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 4 out of 5 stars

Booked online for 20% off.

Celebration of 18th Birthday.
Had 20% off game and drinks ordered online. Unfortunately we wanted food and because didn't book it online, was charged full price, which was a disappointment. Food was ok, but not brilliant so next time we'll go out elsewhere to eat.
Bowling was fun and good service from staff.
Parking outside location is good and booking online was easy.

June 3, 2026
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Reply from Tenpin - Chester

Hello Graham,
Thank you for taking the time to rate Tenpin Chester 4 stars. Thank you for sharing your feedback on your recent visit to celebrate an 18th birthday. We're pleased to hear the bowling was fun and our staff provided good service. We also appreciate your positive comments on parking and online booking. We regret that the food pricing and quality were a disappointment, and we will certainly consider your comments for future improvements. We hope to welcome you back for more bowling fun soon! All the best ~ Laura

Rated 3 out of 5 stars

Great laser tag party for 8-year olds

Lizzie was a great party host. And the chap behind the bar (sorry I did not get his name!). The boys thoroughly enjoyed the laser tag party. The food was tasty. Lizzie and the bar man were very attentive, helpful and did a great job!

June 3, 2026
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Reply from Tenpin - Chester

Hello Julia, Thankyou for taking your time to leave us some feedback from your recent visit to our Tenpin in Chester. We are pleased to hear that you found our team member a great party host and one of our bar attenders! We would love to know how we could gain those final stars from you. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Fun and efficient as always

Fun and efficient as always. Easy to book online and pick up the deal. Great atmosphere.

December 19, 2025
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Reply from Tenpin - Chester

Hi Chimera, thank you for leaving Tenpin Chester an excellent 5* rating. We are so pleased to hear you found it easy to book online and enjoyed our atmosphere! We hope to welcome you back again soon for more fun. Best wishes - Kaylee

Rated 5 out of 5 stars

Really friendly staff

Really friendly staff.
Not overly expensive which truly helps.
Clean and tidy everywhere.

May 27, 2026
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Reply from Tenpin - Chester

Hi Sarah
We are so pleased you enjoyed your visit and found our staff friendly, our prices fair, and our venue clean. We appreciate your feedback! Best wishes - Clare

Rated 5 out of 5 stars

Very friendly and helpful staff

Very clean place
Very friendly and helpful staff

May 20, 2026
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Reply from Tenpin - Chester

Hi Rebecca, thank you very much for leaving such a lovely 5* review of Tenpin Chester! It is great to see you found our venue clean and team super friendly and we look forward to welcoming you back again soon! Best wishes - Mel

Rated 5 out of 5 stars
Tenpin - Chester logo

Reply from Tenpin - Chester

Hi Vera, thank you for rating Tenpin Chester 5*! We're thrilled to hear that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade

Rated 5 out of 5 stars

Good experince

Great experince

May 11, 2026
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Reply from Tenpin - Chester

Hi there, thank you for the excellent 5* rating for Tenpin Chester! We're so pleased to hear that you had a great experience and we can't wait to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Brilliant venue - the staff really make it

We’ve had three birthday parties here for our children over the last few years and they’ve always been brilliant. The kids really enjoy the activities (Bowling/Laser Tag/Karaoke) and the staff absolutely nail the service. I would definitely recommend Tenpin Chester for organised parties or just a game with friends.

May 12, 2026
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Reply from Tenpin - Chester

Hi Denise. Thank you for your fantastic 5* review at our Chester location. We are so pleased you've had such a great time on the occasions you have visited us! We will pass your kind words on regarding the service. We hope to welcome you back to the venue again very soon for hopefully another 5* service- Best wishes, Jade

Rated 4 out of 5 stars

Great Thursday deal 2x games of bowling…

Great Thursday deal 2x games of bowling and burger & chips meal. Grear choice of other activities, like Pool, air hockey plus more. Meal was super basic but tasted ok. Don't expect a five guys burger 🤣more like your mum made from farm foods 😋 but a good time had.

May 13, 2026
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Reply from Tenpin - Chester

Hi Daniel
We're glad you enjoyed the Thursday deal and activities! We appreciate your feedback on the meal; it's helpful. We aim for a fun experience. Thanks for your review! Best wishes - Clare

Rated 3 out of 5 stars

The grabbing machines are awful ,they…

The grabbing machines are awful ,they don’t even attempt to grab the item and just slips off x

May 6, 2026
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Reply from Tenpin - Chester

Hi Clare, thank you for rating Tenpin Chester 3*! We are sorry for any disappointment caused on your visit and will be sure to pass your feedback on. Best wishes, Jade

Rated 5 out of 5 stars

Amazing experience!!

Amazing experience, great price!!

May 6, 2026
Tenpin - Chester logo

Reply from Tenpin - Chester

Hello Emma,
Thank you for taking the time to rate Tenpin Chester 5 stars. We appreciate you sharing your amazing experience and that you found our prices great. We hope to see you again soon! All the best ~ Laura

Rated 4 out of 5 stars

Great

Staff were fantastic. Very helpful. Great food and atmosphere. Throughly enjoyed our evening for daughter’s birthday.

May 5, 2026
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Reply from Tenpin - Chester

Hello Zadie,
Thank you for taking the time to rate Tenpin Chester 4 stars. We're delighted that our staff were helpful and you enjoyed the food and atmosphere during your daughter's birthday. Thank you for your positive feedback, we hope that your next visit is the 5 star one we wish to give all our customers. All the best ~ Laura

Rated 5 out of 5 stars

The staff were very polite

The staff were very polite, friendly and accommodating. Laura went above and beyond to make sure that we had a great time.
The venue was very clean and tidy

April 29, 2026
Tenpin - Chester logo

Reply from Tenpin - Chester

Hi Sam, thank you very much for the amazing 5* review of Tenpin Chester! It is brilliant to see you had such an enjoyable visit and found our team super helpful! We will be certain to pass your lovely feedback on and we really hope to welcome you back again soon! Best wishes - Mel

Rated 3 out of 5 stars

I enjoyed my visit but the bowling kept…

I enjoyed my visit but the bowling kept on breaking so it interrupted and stalled us quite a lot but the staff were lovely

April 29, 2026
Tenpin - Chester logo

Reply from Tenpin - Chester

Hi, thank you for taking the time to leave a review of Tenpin Chester. We're pleased to hear you enjoyed your visit, despite the issues you were faced with. We are sorry for the inconvenience caused. Hope to welcome you back again soon for a much better experience.
Take care,
Kirsty

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