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Tenpin - Dudley Reviews 

147
TrustScore 4.5 out of 5

4.3

Castle Gate Park, Castlegate Way, DY1 4TA Dudley, GB


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See what reviewers are saying

Rated 2 out of 5 stars

The software was causing the lanes to foul so we had to wait for that to be resolved and balls kept getting stuck and the pins weren't being collected on each throw meaning we had to bowl twice with t... See more

Company replied

Rated 5 out of 5 stars

The staff were very helpful. Unfortunately the fuse went off in the karaoke room so the lights turned off, scaring my niece who has sensory issues. The manager spoke very kindly to my niece who was t... See more

Company replied

Rated 5 out of 5 stars

Had a lot of fun with our two young grandchildren, booked two games for an 11.30am start, a very relaxed atmosphere, friendly and helpful staff 👍

Company replied

Rated 5 out of 5 stars

me and my partner had an absolutely brilliant time using the arcade, playing pool and having a few cheeky drinks. but a special mention to a member of the team autumn, she was amazing! quick and frien... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Dudley is easy reach from Dudley town centre, Wolverhampton, Stourbridge and across the Black Country. With modern bowling lanes and lane lighting, we’re a top spot for families and groups in the West Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dudley, sorted.


Contact info

  • Castle Gate Park, Castlegate Way, DY1 4TA, Dudley, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

147 reviews

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4.3

All reviews

(147)

10,178 reviews in the last 12 months

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Rated 5 out of 5 stars

will be back

The food was absolutely delicious, even if the wait was longer than expected. All in all, I had such a great time with my bestie! the staff however did look fairly over worked which was sad to see and my bowling lanes bumpers were faulty on lane 4

June 9, 2026
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Reply from Tenpin - Dudley

Hi Callum, thank you for leaving Tenpin Dudley a lovely 5* rating and review! We are so happy you enjoyed our delicious food and had a great time with your friend! We appreciate your feedback regarding the staff and bowling lanes, and we'll ensure that this is shared with the correct teams for future improvements to be made. We hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Always a very good experience staff…

Always a very good experience staff always freindly very enjoyable night will be returning soon thank you

June 10, 2026
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Reply from Tenpin - Dudley

Hi Andrew
We're so glad you enjoyed your night and found our staff friendly! We appreciate your kind words and look forward to your next visit. Best wishes - Clare

Rated 5 out of 5 stars

Lovely staff member very polite checked…

Lovely staff member very polite checked me in quick lovely lady

June 9, 2026
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Reply from Tenpin - Dudley

Hi there,

Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such an amazing time whilst on your recent visit to us. It's great to hear that you found the staff so lovely and approachable upon arrival. We will ensure this is passed across to the correct team and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

excellent service

excellent service, fast, and profissional.

June 3, 2026
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Reply from Tenpin - Dudley

Hi there, thank you for the lovely 5* review for Tenpin Dudley! It's great to hear that our team had provided an excellent service, and we will be sure to pass on your kind feedback. We hope to see you again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

It was red hot in there no air con on…

It was red hot in there no air con on at all

June 3, 2026
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Reply from Tenpin - Dudley

Hello Carol, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Dudley. We are sorry to hear that you found our location too warm. We will pass your comments onto our team to help us gain those final stars. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Overall a good experience

Booking was easy, staff were nice and the bowling alley area was clean and tidy.

May 28, 2026
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Reply from Tenpin - Dudley

Hi there,

Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us! it's great to hear you found the staff so helpful and friendly upon arrival and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

16th Birthday Party

16th Birthday Party
Attendees were very well looked after
Thank you

June 3, 2026
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Reply from Tenpin - Dudley

Hi Amanda,

Thank you for your 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back to the venue again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere
Staff amazing

June 3, 2026
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Reply from Tenpin - Dudley

Hi Em,

Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us! We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great time service good

Great time service good

May 27, 2026
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Reply from Tenpin - Dudley

Hi Diane, thank you so much for this amazing 5* review of Tenpin Dudley! We are delighted you had a great time and received good customer service. We can't wait to welcome you back soon! Best wishes, Jade

Rated 3 out of 5 stars

I like the place but this time one of…

I like the place but this time one of the lady who served us was not happy and you could say she wasn’t really nice to us

May 27, 2026
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Reply from Tenpin - Dudley

Hi there, thank you for leaving feedback for Tenpin Dudley. We are very sorry to hear your visit to us recently was not up to our usual high standards and we would like to look into this for you. Please feel free to pop us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Dudley' with more information about your visit. Once again, we are very sorry to hear this but we hope you'll consider visiting us again in the future. Best wishes - Kaylee

Rated 5 out of 5 stars

The booking was straightforward

The booking was straightforward. The staff and service were great. Really good atmosphere.

May 27, 2026
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Reply from Tenpin - Dudley

Hi Tasha, thank you for your fantastic 5-star review! We are so pleased to hear you enjoyed your visit and found our service great! We greatly appreciate the feedback and hope to see you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

It was a really enjoyable day of…

It was a really enjoyable day of bowling and playing games with my family.

May 20, 2026
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Reply from Tenpin - Dudley

Hi Ari, thank you for rating Tenpin Dudley 5*! We're so thrilled to hear that you had an enjoyable experience and had a great time with your family. We can't wait to welcome you again soon for another 5* experience. Best wishes, Jade

Rated 5 out of 5 stars

Lane ready and food came during the…

Lane ready and food came during the first game.

May 20, 2026
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Reply from Tenpin - Dudley

Hello, thank you so much for the excellent 5* review of Tenpin Dudley! We are really happy to hear your lane was ready for your arrival and your food came soon after starting your games and we can't wait to welcome you back soon! Best wishes - Mel

Rated 5 out of 5 stars

Loved it

Loved it
My son loves it here
You have everything
Bowling soft play games ect

May 20, 2026
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Reply from Tenpin - Dudley

Hi Kim, thank you for the 5* review for Tenpin Dudley! We're so pleased to hear that you had a great visit with your son, and that you enjoy our fun activities. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

it was so much fun

I took my daughter and some family for a game for my daughters birthday and it was great, we had a little trouble with the bowling pins once but it was soon resolved Quickly. it was a great time and we had so much fun, Ruby i think her name was, was lovely

May 20, 2026
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Reply from Tenpin - Dudley

Hi Ellie, thank you for rating Tenpin Dudley 5*! We're sorry to hear that there had been issues with the bowling pins at the lanes, but pleased to hear that staff were able to quickly resolve the issues for you. We're so happy to hear that you all had a fun time! We will be sure to pass your comments on. We hope to see you again soon! Best wishes, Jade

Rated 5 out of 5 stars

Staff were polite

Staff were polite, location was clean and maintained and the booking process was easy to understand. Only drawback of the venue was that some of the bowling balls needed to be replaced because they had deep cuts making it harder to get the ball where you want to go.

May 20, 2026
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Reply from Tenpin - Dudley

Hi Cole, thank you for leaving Tenpin Dudley a lovely 5* rating and review! We're so glad you enjoyed your visit and found our staff polite and the location clean. We appreciate your feedback regarding the bowling balls and will certainly look into replacing those with deep cuts. We hope to welcome you back soon! Best wishes - Rosie

Rated 5 out of 5 stars

Booked on line

Booked on line, quick and easy. Very friendly and helpful staff. Not rushed to finish our session.

May 15, 2026
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Reply from Tenpin - Dudley

Hello Caroline, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you had a great time at our Tenpin in Dudley and found our team great too! We do hope to see you again soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

It was a good experience for my…

It was a good experience for my disabled son

May 13, 2026
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Reply from Tenpin - Dudley

Hi John, thank you for rating Tenpin Dudley 5*! We're so glad your son had a good experience. We hope to welcome you again soon for hopefully another 5* experience! Best wishes, Jade

Rated 5 out of 5 stars

Amazing

Amazing establishment

May 13, 2026
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Reply from Tenpin - Dudley

Hi Ryan, thank you for rating Tenpin Dudley 5*! We appreciate this lovely comment and hope to see you again soon. Best wishes, Jade

Rated 5 out of 5 stars

Happy days

Staff were great again. The place was really tidy to say how busy it was. We come about 3 time a month and never had a bad time. Thanks aging and we will see you again soon.

May 13, 2026
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Reply from Tenpin - Dudley

Hi Leighton, thank you for the 5* review for Tenpin Dudley! We're so pleased to hear that you had a great visit and that you enjoyed the venue and the service from our team. We look forward to seeing you again soon! Best wishes - Adelaide

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