Banner for Tenpin - Exeter

Tenpin - Exeter Reviews 

207
TrustScore 4 out of 5

4.0

3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Great new layout. Much better than before. It definitely needed it. Shame the food has had a rise in price and not a rise in food quality. Cheap food sold to you at a high price, minimal pizza... See more

Company replied

Rated 3 out of 5 stars

The visit was ok. For the cost I expected better service. Staff chatting and I stood waiting for a couple of minutes before acknowledgment. Toilets were not at the level of cleanliness I would expe... See more

Company replied

Rated 4 out of 5 stars

bowling itself was really fun and the arcade is amazing. Only issue was the drinks i had at the bar. I ordered a couple drinks and the first cocktail, the server (who was so lovely) didn’t know how to... See more

Company replied

Rated 5 out of 5 stars

Had a great time, spent a few hours there playing in the arcade and bowling, free parking for three hours was great. Understandably busy on a rainy day in the holidays but service was great, however c... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.


Contact info

  • 3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, United Kingdom

  • 0333 034 6100

4.0

Great

TrustScore 4 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(207)

9,606 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Bowling was ok

Bowling was ok, room around area to in lane was very small, and the overall bowling alley looks dated. It needs fancy lights, uv lights and pins, or even a different coloured light. Bar staff were extremely slow and un motivated.

February 7, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Rob, thank you for leaving Tenpin Exeter a fab 4* rating. We are glad to hear you enjoyed the bowling and we appreciate the feedback regarding the decor. We are sorry to hear that you didn't have the best experience with our staff and we appreciate you letting us know about this! If you would like to discuss this further, please pop us an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter'. We hope to welcome you back soon! Best wishes - Kaylee

Rated 3 out of 5 stars

Wouldn't go again

Bowling was ok if expensive. Food was a total rip off. I appreciate they are in the middle of a refurbishment but a 30 minute wait for almost inedible cold food is not acceptable. Maybe they should stick to just the Bowling.

February 8, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hello Christine, We appreciate your feedback from your recent visit. We're sorry the food was not up to our usual high standards and that the wait time was excessive, especially during our refurbishment. We'll address this to improve our service. We do hope to see you again soon for a much more smoother experience. Best Wishes - Kimberley

Rated 3 out of 5 stars

Too expensive but a good time out.

A very costly day out and a couple of the balls were damaged. Other than that, everything else was fine. It was clean, nice staff, the lanes all worked well and we had an enjoyable time.

January 31, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Ciara, thank you for taking the time to review Tenpin Exeter! We're delighted that you had an enjoyable visit, but are sorry to hear that you found it to be costly and that there were issues with the bowling balls. We will ensure your feedback is passed on for future improvements to be made. We have some great deals on different days of the week which can be found here: https://www.tenpin.co.uk/deals/ . We hope to see you again soon! Best wishes- Adelaide

Rated 5 out of 5 stars

Great time bowling with friend.

Great time bowling with friend.

February 2, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Asun, thank you for leaving Tenpin Exeter a fabulous 5* review! We're so glad you had a great time bowling with your friend! Thank you for your positive feedback; we appreciate it and we hope to see you both again soon! Best Wishes - Rosie

Rated 1 out of 5 stars

Not run properly

Staff don’t seem to know what they’re doing lots of rowdy people and no proper cuing system for the bar or booking your bowling

January 27, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Dave, thank you for taking the time to write a review for Tenpin Exeter. We're very sorry to hear that there had been issues with the service during your visit. We really appreciate your feedback and will ensure this is passed onto the correct team. We hope to see you again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

Always really good value for money at…

Always really good value for money at Tenpin. Staff always friendly.

January 27, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi there, thank you for taking the time to review Tenpin Exeter! We're delighted to hear that you enjoy the value for money and that our team provide a friendly service. We hope to welcome you back again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

Excellent Birthday party for my son

Excellent Birthday party for my son, only thing is they could have warned us there was work going on and we were on the 3 lanes right next to the work so was really loud work going on even whilst the kids sat to eat there food which made it hard to hear happy birthday being sung. Overall the staff were friendly and helpful and he had a good time, just feel there could of been some warning of the noise.

January 18, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hello Gemma. We're glad your son enjoyed his birthday party and that our staff were helpful. We apologize the noise from the nearby work affected the celebration. We will pass your comments to our team so that we can make further improvements. We do hope to see you all again soon. Many Thanks - Kimberley

Rated 4 out of 5 stars

Great customer service

Unfortunately due to an accident with one of our party of five on arrival we could not bowl, however the staff were absolutely amazing and made what was a traumatic experience bearable. Two of our party did bowl but we were offered a free session for all of us to come back another time. This was an example of customer service at its very best.

January 17, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hello Tracey. We're so sorry to hear about the accident and the impact on your visit. We're glad our team could provide support during such a difficult time. We appreciate your kind words regarding our customer service and hope you can all return to enjoy bowling together soon. Many Thanks - Kimberley

Rated 2 out of 5 stars

Didn’t let us know about building work

There was building work going on, which they did not advise us of when making the booking. This meant that it was exceptionally cold and the banging of metal against metal made it an unpleasant experience.

January 17, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi there,
We regret the building work impacted your visit. We are sorry that this was not made clear in advance, and we'll address this to prevent future issues. Thank you for your feedback. Best wishes - Clare

Rated 4 out of 5 stars

Great service but dodgy pin

Great service and atmosphere! Unfortunately we had a dodgy pin on our lane that wasn’t registering when it was getting knocked down though!

January 17, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hey Sophie, thank you for taking the time to leave a review of Tenpin Exeter. It's fantastic to hear you had a great time and enjoyed the atmosphere. We are sorry to hear about the pin on your lanes and we will ensure this is passed on to the relevant team.
Take care,
Kirsty

Rated 5 out of 5 stars
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Ian, thank you for taking the time to leave a review of Tenpin Exeter. It's great to hear you enjoyed your experience. Hope to see you back again for another fun time.
Take care,
Kirsty

Rated 5 out of 5 stars
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi there, thank you for the fabulous review for Tenpin Exeter! We're so pleased to hear that you enjoyed the value and the service from our team. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Kids really enjoyed it

Kids really enjoyed it

January 8, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi
Thanks for leaving a super 5* rating for Tenpin Exeter. We're happy to hear that the kids had a great time! Thank you for your positive feedback; we appreciate it. Hope to see you back soon. Best wishes - Clare

Rated 2 out of 5 stars

beware parking!

beware parking!

Visited tenpin Exeter for a group of 10. They said that parking was included if you register your vehicle with a device by the counter, provided by a third party. Two of us were sent a parking fine despite doing this. The machine provides no evidence and so appealing is hard. Very unhappy with the whole experience and it will influence my decision to return.

The actual bowling was fine. The place was under development so a little scruffy, and very loud, but we did have a good time. Just not good enough to justify the massive parking fine. Sorry. Tenpin, you need to tell your parking partners that they are losing you customers.

December 26, 2025
Unprompted review
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Daniel, thank you for taking the time to write a review for Tenpin Exeter! We're glad that you had a good time bowling, but are sorry to hear that you received a parking fine after your visit. The car park is controlled and owned by a separate parking company, however please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter', and please include your parking ticket reference number and car registration, and we can pass this on to be looked into. Best wishes - Adelaide

Rated 5 out of 5 stars

Great

Great - good value, fun, no stress.

January 11, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Justin, thanks for leaving Tenpin Exeter a fabulous 5* rating and review! We're glad you enjoyed your experience. Thank you for your positive feedback; we appreciate it greatly and we look forward to seeing you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

Good fun

Had a great time bowling the other day with the kids, my 3 year old girls first time. We will be going again

December 23, 2025
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi John, thanks for your lovely rating and review for Tenpin Exeter. We're so happy to hear that your family had a great time bowling! It is wonderful that your 3-year-olds enjoyed their first experience. We appreciate your feedback and look forward to seeing you again! Best wishes - Rosie

Rated 4 out of 5 stars

good service and price

good service and price
easy activity to do with the kids

January 5, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Kevin, what a wonderful 4* review of Tenpin Exeter! We are thrilled you had such a great time and found us good value for money and we can't wait to see you again soon for another fab day out! Best wishes - Mel

Rated 5 out of 5 stars

Brought as a gift but they enjoyed it

Brought as a gift but they enjoyed it

January 2, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hey Angela, thank you so much for the 5* rating of Tenpin Exeter. We are thrilled to hear that those who visited had a enjoyable experience. Hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi there, thank you for the amazing 5* review! We're so pleased to hear that you had a lovely birthday celebration at Tenpin Exeter, and we hope to welcome you back again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

welcoming staff, and good pizza.

Staff were really welcoming and accommodating. Very clean. Pizza was good. Currently has some building works going on which is abit of an eye sore, and the change machine was broken so couldn't use game machines afterwards (much to my kids disappointment.)

Staff member was also great in telling me which days had deals on. (As it's V expensive normally)

January 5, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Kirsty, thank you for the 4* review for Tenpin Exeter! It's lovely to hear that our team had provided a welcoming and helpful service and that you had enjoyed the pizza. We look forward to welcoming you back again soon! Best wishes - Adelaide

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look