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Tenpin - Exeter Reviews 

201
TrustScore 4 out of 5

4.0

3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB


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Rated 4 out of 5 stars

Great new layout. Much better than before. It definitely needed it. Shame the food has had a rise in price and not a rise in food quality. Cheap food sold to you at a high price, minimal pizza... See more

Company replied

Rated 4 out of 5 stars

bowling itself was really fun and the arcade is amazing. Only issue was the drinks i had at the bar. I ordered a couple drinks and the first cocktail, the server (who was so lovely) didn’t know how to... See more

Company replied

Rated 3 out of 5 stars

Went for a few hours to do some bowling and play in the arcades. We were told that if we wanted anything to eat/drink while bowling, to use the QR code on the lanes. Somehow took 25 minutes from order... See more

Company replied

Rated 5 out of 5 stars

A great few hours of bowling for our staff to celebrate 100 years! The Tenpin team were very accommodating in setting up the lanes with our teams before we arrived.

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.


Contact info

  • 3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, United Kingdom

  • 0333 034 6100

4.0

Great

TrustScore 4 out of 5

201 reviews

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4.0

All reviews

(201)

9,329 reviews in the last 12 months

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Rated 3 out of 5 stars

My kids love bowling and it was one of…

My kids love bowling and it was one of my kids birthday and we enjoyed two games together but when booking on the website it said nothing about on going work which tenpin bowling is having in Exeter at the moment only at the front door! the noise was very loud and my kids have autism so abit of an issue and upset this time around but I did say to them it’s not always like this so fingers crossed in July the next time we visit it would be a lot better for them.

March 2, 2026
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Reply from Tenpin - Exeter

Hi Amanda, thank you for taking the time to leave a review if Tenpin Exeter! We are so pleased to hear that your children enjoy bowling with us, however, we are sorry to hear that the noise is too loud during our refurbishment. We try our best to keep this at a minimum but we understand this is not always the case and may cause some customers to feel a little stressed. We are very sorry for any inconvenience caused and we do hope you will still consider visiting us in the future! Best wishes - Mel

Rated 5 out of 5 stars

Staff couldn’t be more helpful

Great extended venue, staff couldn’t be more helpful, lovely atmosphere.

February 28, 2026
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Reply from Tenpin - Exeter

Hi there,
We appreciate you taking the time to leave us a wonderful review! We are so glad you enjoyed the atmosphere and that our staff were helpful. Best wishes - Clare

Rated 1 out of 5 stars

Food took an hour

Food took an hour

February 21, 2026
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Reply from Tenpin - Exeter

Hello Ryan, Thank you for taking your time to leave us some feedback from your recent visit to us. We are sorry to hear that your food took a while to be served. We will pass your comments onto our team. Our apologies - Kimberley

Rated 5 out of 5 stars

Friendly helpful staff.

Friendly helpful staff.

February 22, 2026
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Reply from Tenpin - Exeter

Hello there, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you enjoyed your recent visit to us and found our staff helpful. We do hope to see you again soon. Many Thanks- Kimberley

Rated 4 out of 5 stars

People missing there go cause the…

People missing there go cause the machine missed them them out and went to the next person

February 19, 2026
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Reply from Tenpin - Exeter

Hello Phil. We are sorry to hear that the machine skipped people. We will look into this issue to ensure a smoother process for everyone in the future. We do hope to see you again soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

Was great really excited for the…

Was great really excited for the expansion coming up soon

February 22, 2026
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Reply from Tenpin - Exeter

Hi RE, thank you for leaving Tenpin Exeter a rating and review! We're happy you had a great experience! We appreciate your excitement for the upcoming expansion and thank you for the positive feedback. We look forward to seeing you again soon! Best wishes - Rosie

Rated 2 out of 5 stars

Appreciate work was going on but…

Appreciate work was going on but couldn’t breathe for the dust flying around

February 22, 2026
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Reply from Tenpin - Exeter

Hello Daniel,
Thank you for taking the time to rate Tenpin Exeter 2 stars. We are sorry to hear that the refurbishments made your experience a difficult one. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 1 out of 5 stars

Building site

It wasn’t great. It was freezing cold and the place looked like a building site. I was very surprised we were charged full price for what we received.

February 15, 2026
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Reply from Tenpin - Exeter

Hi Katy, thank you for taking the time to review Tenpin Exeter! We're sorry to hear that the renovations had impacted your visit and for any disappointment caused. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review -Exeter' and we can pass this on to be looked into. Best wishes - Adelaide

Rated 5 out of 5 stars

We made the trip during half term

We made the trip during half term. It was welcoming and clean. We had a great time bowling and arcades. The manager explained everything going on with the refurbishment, which is looking good. We will be back soon

February 17, 2026
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Reply from Tenpin - Exeter

Hi Phil, thanks for leaving a rating and review for Tenpin Exeter! We're happy to hear that you enjoyed your visit during half term! It's great to know you found the environment welcoming and clean and had fun with the bowling and arcades. We appreciate you taking the time to share your positive experience and are excited you're looking forward to returning! We look forward to seeing you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Was a brilliant day out

Was a brilliant day out , staff were brilliant 👏 😀
Sadly we visited whilst they are in the middle of their refurb so was very noisy, freezing cold 🥶 and limited availability on drinks as the bar is being done this coming week.
Staff were amazing and constantly sweeping up the dust and debris but will wait for it to be finished before returning

February 19, 2026
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Reply from Tenpin - Exeter

Hi Donna, thanks for leaving a rating and review for Tenpin Exeter!
We're glad you enjoyed your day! We appreciate your kind words about our team. We're sorry the refurbishment impacted your visit with noise and limited services. We're grateful for your patience and look forward to welcoming you back once the work is complete. Best wishes - Rosie

Rated 4 out of 5 stars

The kids really enjoyed themselves

The kids really enjoyed themselves. The automated barriers on the lanes is a great addition (since my last visit) as it can be changed for each player’s preference. I found the reception desk difficult to find due to the refurb. Perhaps a couple of additional signs would be a good idea.

February 14, 2026
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Reply from Tenpin - Exeter

Hello, thank you so much for the amazing 5* review of Tenpin Exeter! We are so pleased to see you had a great time with your family and we take on board your feedback regarding our reception area! In the meantime, we do hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

Mad day bowling

Great staff and was made to feel very welcome. Good entertainment and prices aren't bad. Was very busy and that's a good sign 😁😁

February 15, 2026
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Reply from Tenpin - Exeter

Hi Neil,

Thank you for your fantastic 5* review at Tenpin Exeter! We are delighted you've had such a great time whilst on your recent visit to us! It's great to hear you found the staff to be approachable and friendly. We look forward to welcoming you to the venue again very soon! Best wishes-Steph

Rated 5 out of 5 stars

Went here today for my sons 6th…

Went here today for my sons 6th birthday and was great from the start of the booking to the end the staff where amazing the manager even remembers my name when I walked on was greated,

The booking from start to finish was great and im really looking forwards to the works being finished, even had spider man join us , thanks guys

February 15, 2026
Unprompted review
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Reply from Tenpin - Exeter

Hey Simon, thank you so much for rating Tenpin Exeter a lovely 5 stars! We are thrilled to hear your sons 6th birthday was great and that he had a really brilliant time! Your kind words will be passed on to the team. Hope to see you back again soon for another enjoyable time!
Take care,
Kirsty

Rated 5 out of 5 stars

Friendly staff. Lanes pleasant to use.

The man in charge was very helpful and friendly. We needed him because of all the renovations and he escorted us up.

The experience will be much better when all the work is completed.

February 10, 2026
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Reply from Tenpin - Exeter

Hi Elizabeth, thank you for leaving Tenpin Exeter a smashing 5* rating. We are thrilled to hear you had a great time with us recently and we look forward to welcoming you again once our renovations are completed! Best wishes - Kaylee

Rated 4 out of 5 stars

Bowling was ok

Bowling was ok, room around area to in lane was very small, and the overall bowling alley looks dated. It needs fancy lights, uv lights and pins, or even a different coloured light. Bar staff were extremely slow and un motivated.

February 7, 2026
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Reply from Tenpin - Exeter

Hi Rob, thank you for leaving Tenpin Exeter a fab 4* rating. We are glad to hear you enjoyed the bowling and we appreciate the feedback regarding the decor. We are sorry to hear that you didn't have the best experience with our staff and we appreciate you letting us know about this! If you would like to discuss this further, please pop us an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter'. We hope to welcome you back soon! Best wishes - Kaylee

Rated 3 out of 5 stars

Wouldn't go again

Bowling was ok if expensive. Food was a total rip off. I appreciate they are in the middle of a refurbishment but a 30 minute wait for almost inedible cold food is not acceptable. Maybe they should stick to just the Bowling.

February 8, 2026
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Reply from Tenpin - Exeter

Hello Christine, We appreciate your feedback from your recent visit. We're sorry the food was not up to our usual high standards and that the wait time was excessive, especially during our refurbishment. We'll address this to improve our service. We do hope to see you again soon for a much more smoother experience. Best Wishes - Kimberley

Rated 3 out of 5 stars

Too expensive but a good time out.

A very costly day out and a couple of the balls were damaged. Other than that, everything else was fine. It was clean, nice staff, the lanes all worked well and we had an enjoyable time.

January 31, 2026
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Reply from Tenpin - Exeter

Hi Ciara, thank you for taking the time to review Tenpin Exeter! We're delighted that you had an enjoyable visit, but are sorry to hear that you found it to be costly and that there were issues with the bowling balls. We will ensure your feedback is passed on for future improvements to be made. We have some great deals on different days of the week which can be found here: https://www.tenpin.co.uk/deals/ . We hope to see you again soon! Best wishes- Adelaide

Rated 5 out of 5 stars

Great time bowling with friend.

Great time bowling with friend.

February 2, 2026
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Reply from Tenpin - Exeter

Hi Asun, thank you for leaving Tenpin Exeter a fabulous 5* review! We're so glad you had a great time bowling with your friend! Thank you for your positive feedback; we appreciate it and we hope to see you both again soon! Best Wishes - Rosie

Rated 1 out of 5 stars

Not run properly

Staff don’t seem to know what they’re doing lots of rowdy people and no proper cuing system for the bar or booking your bowling

January 27, 2026
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Reply from Tenpin - Exeter

Hi Dave, thank you for taking the time to write a review for Tenpin Exeter. We're very sorry to hear that there had been issues with the service during your visit. We really appreciate your feedback and will ensure this is passed onto the correct team. We hope to see you again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

Always really good value for money at…

Always really good value for money at Tenpin. Staff always friendly.

January 27, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi there, thank you for taking the time to review Tenpin Exeter! We're delighted to hear that you enjoy the value for money and that our team provide a friendly service. We hope to welcome you back again soon! Best wishes - Adelaide

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