Banner for Tenpin - Exeter

Tenpin - Exeter Reviews 

201
TrustScore 4 out of 5

4.0

3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Great new layout. Much better than before. It definitely needed it. Shame the food has had a rise in price and not a rise in food quality. Cheap food sold to you at a high price, minimal pizza... See more

Rated 4 out of 5 stars

bowling itself was really fun and the arcade is amazing. Only issue was the drinks i had at the bar. I ordered a couple drinks and the first cocktail, the server (who was so lovely) didn’t know how to... See more

Company replied

Rated 3 out of 5 stars

Went for a few hours to do some bowling and play in the arcades. We were told that if we wanted anything to eat/drink while bowling, to use the QR code on the lanes. Somehow took 25 minutes from order... See more

Company replied

Rated 5 out of 5 stars

A great few hours of bowling for our staff to celebrate 100 years! The Tenpin team were very accommodating in setting up the lanes with our teams before we arrived.

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.


Contact info

  • 3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, United Kingdom

  • 0333 034 6100

4.0

Great

TrustScore 4 out of 5

201 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(201)

9,280 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good

Really good

June 24, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Rachel
Thank you for the wonderful 5* rating. We appreciate your feedback and hope to see you soon. Best wishes - Clare

Rated 4 out of 5 stars

Very reasonable for 2 games .

Very reasonable for 2 games .
Food and drink servered quickly.
Parking is very confusing.
I parked on local road as it is free after 6.

June 10, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi PJ, thank you for the 4* review for Tenpin Exeter! It's great to hear that you enjoyed the bowling and the service. We hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great revamp of Exeter Ten Pin Bowling…

Great revamp of Exeter Ten Pin Bowling and staff very accommodating for our very large group.
Brill air con

June 24, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hello ,thank you for the lovely 5* review of Tenpin Exeter! We are so pleased you love our new look and enjoyed the aircon and we hope to welcome you back again soon! Best wishes - Mel

Rated 3 out of 5 stars

A young boy accused me of not paying…

A young boy accused me of not paying for a drink meanwhile I had my receipt online on my phone and he completely was ignoring me after I told him I was waiting for 30 mins for a slush puppy and it got to the point where we had to leave and I still didn’t have my drink but the boy didn’t bother to even tell me that my drink wasn’t on the system, he continued to service people while staring at me giving me dirty looks. Thankfully a lovely lady actually looked into it and saw I had paid and actually checked for me instead of looking down on me.

June 10, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Lily
We genuinely appreciate you sharing your experience. We are concerned to learn about the difficulties you encountered and the way your situation was handled. We are addressing this internally to ensure our team provides consistent, respectful service to all customers. Best wishes - Clare

Rated 5 out of 5 stars

Family time.

All great. Grandchildren loved all the machines and soft play. They collected do many tokens which they then exchanged for their little prize. Even the parent and grandparents had a good time. Food waste also ok, only thing I would say is there is are not enough tables to eat at as some people just leave a couple of drinks on table. (this happened when we were there.) over 2hrs and not one person sat at the table, just left coats and drinks on table. That was the only thing that spoilt our visit.

June 6, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Alison,

Thank you for your fabulous 5* review at Tenpin Exeter! We are delighted you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 3 out of 5 stars

Online food ordering is a back crap

The refurbishment is amazing!
The online ordering seems to be a bit glitchy and rubbish. Sometimes ordering drinks and they take ages to come or don't go through. My mate ordered the chicken wings and fries combo and didn't get fries, when he went to ask them they said it only came through as chicken wings but he paid for the combo, they said they would send over some fries, they never did so I ended up ordering more. This happened last time we came here when I ordered a burger and curly fries and when I got regular fries and questioned it they said "sorry it only came through as regular fries" even though I paid extra for curly fries

June 7, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Tom, thanks for leaving Tenpin Exeter a 3* rating! We appreciate you taking the time to share your feedback. It is great to hear you enjoyed the refurbishment! We are very sorry to hear about the issues you experienced with online ordering and the food service. We are looking into these concerns to improve for future visits. We hope to see you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

Bowling party Exeter

My boy absolutely loved his bowling party here in Exeter . The balloon modelling is a little bonus too .
Such an affordable party really good reasonable price ... Will be booking another party here

June 6, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Veronica, thank you for leaving Tenpin Exeter a fantastic 5* rating! We're so glad your son loved his bowling party in Exeter and enjoyed the balloon modeling! It's wonderful to hear you found it affordable and plan to book with us again. Thank you for your kind words and we can't wait to see you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

Great place

Great place! Loads of fun!

June 10, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Dan, thanks for leaving Tenpin Exeter a lovely 5* rating and review! We are so happy you had fun! We appreciate your positive feedback and hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Tenpin review

The experience was excellent

June 10, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Harry,

Thank you for your amazing 5* review at Tenpin Exeter! It's great to see you've had such a great experience whilst on your recent visit to us. We look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

A really nice evening at the newly…

A really nice evening at the newly refurbished 10 pin. Much better than it used to be 👍👍

June 3, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Gary, thank you so much for the excellent 5* review of Tenpin Exeter! We are so pleased you love our new look and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Good

Good service, nice people

June 3, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Will
We are pleased that you enjoyed the level of service and our lovely staff during your visit. Hope to see you soon. Best wishes- Clare

Rated 4 out of 5 stars

The staff were really helpful, just need other food options

The staff were really helpful. I paid for a 2hr birthday party, which I think was meant to be 2 games, but the got through the games in 1hr so the staff added extra games on. Kids had a great time doing the laser tag as well.
Only downside was the food. It was a group of 12 year old and I felt the portions were a bit small and the adult portion of chips looked about the same as theirs. Was also disappointed that ice cream is the only dessert option as had one child that had a dairy allergy and there was no alternative so got them a slushie so they wouldn't fell left out so having some alternatives would be great.

June 3, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Jaclyn, thanks for leaving Tenpin Exeter an awesome 4* rating and review! We're glad to hear your kids had a great time with the laser tag and that our staff were so helpful. We appreciate your feedback regarding the food portions and the limited dessert options and will ensure that this is shared with the correct teams for future improvements to be made. Thank you again for your feedback and we hope to see you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

The venue is brilliant

The venue is brilliant, really helpful and friendly staff!

June 3, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Helen
Thank you for your wonderful 5-star review! We are so pleased you enjoyed our venue and staff. We hope to see you again soon. Best wishes - Clare

Rated 4 out of 5 stars

Staff were very helpful, had a 30 wait

Staff were very helpful, however it was very busy and there were no lanes free for our booked time. We ended up having to wait 30 mins for a free lane, they were apologetic.

June 3, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Han, thanks for leaving Tenpin Exeter a fabulous 4* rating and review! We appreciate your feedback and we're sorry for the wait you experienced despite having a booking. We will ensure that this feedback is shared with the correct teams for future improvements to be made. We're happy to hear that the staff were helpful and apologetic, and we hope to welcome you back again soon! Best wishes - Rosie

Rated 1 out of 5 stars

Bar wait times when dead

Waited 50 minutes for our drinks to come. multiple things weren’t in stock, which we changed. but still took longer to make? was a quiet night. approached staff multiple times and asked (after half hour). They were kinda stood there unbothered and said they’ll be there soon. Stayed for the activity’s but wouldn’t return for use of the bar any time soon. 0 staff motivation.

May 29, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Caitlyn, thank you for taking the time to review Tenpin Exeter! We're sorry to hear that there had been a long delay for your drinks order and for any disappointment caused. We will ensure your feedback is passed to the correct team for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review- Exeter'. Best wishes - Adelaide

Rated 5 out of 5 stars

Great day out looking forward to coming back.

Party of 11 ranging from 50 to 10 we have had the best time ever something for everyone to do and plenty more new experiences for our next visit place was clean and staff and manager were so friendly and helpful and went above and beyond to help us totally respectful and polite you couldn’t ask for anymore prices were good and really looking forward to coming back thank you for a great afternoon out.

June 3, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hello Marie, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that everyone in your group enjoyed our site at Exeter! We are pleased to hear that you found our team members great throughout your stay. We are also pleased to hear that you found us good value for money. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 4 out of 5 stars

The new refurbishment looks great

The new refurbishment looks great, the only negative when we attended was that the QR code to order food/drink didn't work at the lane which would have been great, rather than delaying the game. That said, the team were amazing and we were served fairly promptly.

June 3, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Steve, thank you for the 4* review for Tenpin Exeter! We're glad to hear that you enjoyed the venue and the service from our team, however we are sorry that there had been issues with ordering food and drinks during your visit. We will ensure your feedback is passed to the correct team to be looked into. We hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

The recently reburbished area is clean…

The recently reburbished area is clean and offers a great selection of activities for all age groups. The staff were polite and friendly

June 3, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi June, what a wonderful 5* review of Tenpin Exeter! It is wonderful to hear you love our new look and find our team polite and friendly! We hope this means you would like to visit us again soon and we can't wait to welcome you back! Best wishes - Mel

Rated 4 out of 5 stars

Great fun, affordable night out

Great fun, we went on Half Price Tuesday. It worked out to be such a fun, affordable night out for me and the family. We will be back

May 27, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hi Joanne, thank you for leaving Tenpin Exeter a fab 4* rating. We are so pleased to hear you had a fun time with us and took advantage of our great deal! We can't wait to welcome you back soon. Best wishes - Kaylee

Rated 5 out of 5 stars

Brilliant 👏🏻 so much better now

Brilliant 👏🏻 so much better now

May 27, 2026
Tenpin - Exeter logo

Reply from Tenpin - Exeter

Hello Jools,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We are delighted that you like the venue and we look forward to the opportunity to welcome you back again soon. All the best ~ Laura

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look