The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the... See more
Company replied
Location
Switch locationLeisure West Complex, Browells Lane, Feltham, TW13 7EQ Feltham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Large open space with lots of activities as well as bowling. Downside was no air conditioning and it was 30 degrees outside and with all the machines inside generating a ridiculous amount of he... See more
Company replied
We have been twice in one week to go bowling and play few games in arcades. Lady called Sue was so helpful both times we were there, defo a credit to the team! Only thing I would be negative on is soa... See more
Company replied
Great value - one game and a burger. Very friendly staff. Easy parking. Amusements end up making the outing with children very costly. Overall a great venue.
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Leisure West Complex, Browells Lane, Feltham, TW13 7EQ, Feltham, United Kingdom
- 0333 034 6100
4.0
Great
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tenpin - Feltham
Hello Manjot,
Thank you for taking the time to rate Tenpin Feltham 5 stars. We appreciate you taking the time to share your thoughts with us. We are happy to hear that you valued our organization and service. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Great atmosphere
Great atmosphere, good food, played bowling, pool and some arcade games. Got to watch the football game while playing as well. Staff were very helpful and friendly. Would recommend and will definitely be returning!
April 15, 2026
Reply from Tenpin - Feltham
Hello Victoria,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're so happy you enjoyed the atmosphere, food, bowling, pool, and arcade games while watching football! It's great to hear our staff were helpful and friendly. We appreciate your recommendation and look forward to your return! All the best ~ Laura
We went for my son’s birthday and pre…
We went for my son’s birthday and pre booked bowling. Customer service very poor from the manager. Some staff helpful, but took us half hour to get onto the lane :( plus no one was there so I don’t know why they were so slow at serving and getting our lane ready. Spoke to manager and she didn’t seem to care just said she would
Investigate. Ruined my son’s birthday at the start and we paid over a £100 for pre booking the bowling. Wouldn’t come back to do bowling again here now :(
April 15, 2026
Reply from Tenpin - Feltham
Hello Chantel,
Thank you for taking the time to rate Tenpin Feltham1 star. We appreciate you sharing your experience. We're sorry to hear about the poor service and delay getting onto the lane, especially on your son's birthday. We'll look into these issues with our team to improve our guest experience. All the best ~ Laura
Bowling all good
April 15, 2026
Reply from Tenpin - Feltham
Hi Annejayne, thank you for leaving Tenpin Feltham a wonderful 5* rating. We are very glad to hear you enjoyed your experience with us and we hope to welcome you again soon! Best wishes - Kaylee
Nice venue, poor service and disappointing party experience
We recently held my daughter’s birthday party here and, sadly, I can only give 1 star. The venue itself looks very nice, but apart from that, the experience was far below expectations.
The main issue was the staff. They were not polite or helpful at all. Almost every time we asked for something, the answer was simply “NO.” They seemed uninterested, unpleasant, and acted as though they did not care. Even when we spoke politely and said “please” and “thank you,” the response felt dismissive, with eye-rolling and an attitude that made us feel unwelcome.
Another big disappointment was the food. The pizza portions for the children were extremely small. Two tiny slices would not even be enough for a 5-year-old, let alone older children. We also had two extra invited children arrive without prior confirmation, so we immediately asked whether we could pay for extra bowling and food packages. We were told no. We then asked if we could at least buy extra food, and again the answer was NO. Eventually, we were told we could order adult pizzas, but only at 11:30, and that they would take another 30–40 minutes to arrive.
This left us in a very embarrassing situation when the children’s food arrived and there was clearly not enough to feed everyone, especially with the two extra children. I have never felt so embarrassed at a party. In the end, we ordered six adult pizzas, but they only arrived right at the end of the party.
Because of this, the cake was delayed while the children were eating the late pizzas, and unfortunately some children had to leave before the cake was served. That was especially upsetting, as no parent wants children leaving a birthday party without having cake.
There were also basic service issues, such as juice jars being left empty and not being refilled. Overall, the staff made no effort to help or find solutions. I have worked in hospitality myself, so I understand it can be stressful, but this level of service is not acceptable. In a children’s entertainment venue, staff should be FRIENDLY, WELCOMING, and HELPFUL.
The venue has potential because it does look nice, but the customer service was extremely poor and completely overshadowed the experience.
April 11, 2026
Reply from Tenpin - Feltham
Hi Denisa, thank you for taking the time to leave a review of Tenpin Feltham. We're sorry to hear about your recent party experience. If you would like to discuss this further, please do email us at customer.feedback@tenpin.co.uk. Please include as much detail as possible with the subject as 'Review - Feltham'. This will then be marked for the correct team to review and respond. Once again, we're sorry for the disappointment caused and we do hope you will give us another chance in the future.
Take care,
Kirsty
Great experience!
Our experience at Feltham Tenpin Bowling was great because of the staff members, particularly Sue. Everyone was helpful and friendly. The atmosphere was very good and the food was excellent, We ordered food online with our booking. I asked for the food to be served later on during our bowling session but it arrived earlier. Overall, a great experience.
April 15, 2026
Reply from Tenpin - Feltham
Hi Zee, thank you very much for the brilliant 5* review of Tenpin Feltham! We are delighted you had the best time, found our staff friendly and enjoyed the atmosphere and we can't wait to see you again soon! Best wishes - Mel
very good staff helping nice place to…
very good staff helping nice place to visit with children and for adults as well
April 8, 2026
Reply from Tenpin - Feltham
Hi Simran. Thank you for the 5* review of Tenpin Feltham. We will be sure to pass the lovely comments on! Best wishes, Jade
Bowling was great as always but tables…
Bowling was great as always but tables for eating were not clean.
April 8, 2026
Reply from Tenpin - Feltham
Hi there, thank you for this 4* rating of Tenpin Feltham. It's lovely to hear you had a great time bowling, however we are sorry to hear about the cleanliness with the tables. We're always improving our service, so we'll pass this onto the team to ensure we do better next time. Best wishes, Jade
We had a great time
April 8, 2026
Reply from Tenpin - Feltham
Hello, Thank you for taking your time to share some feedback from your recent visit to us. We are so pleased to hear that you had a wonderful time with us. We do hope to see you again very soon. Many Thanks - Kimberley
We had a nice time as usual but the…
We had a nice time as usual but the staff needs to be aware of the door and not leave it open for safeguarding reasons .
April 8, 2026
Reply from Tenpin - Feltham
Hi there. Thank you for rating Tenpin Feltham 5*! We are glad you had a nice time and will be sure to pass this feedback on. We hope to see you again soon! Best wishes, Jade
Reply from Tenpin - Feltham
Hi there. Thank you so much for rating Tenpin Feltham 5*! We will be sure to pass these comments on to our staff. We can't wait to see you back again soon! Best wishes, Jade
Easter Break
Despite it being incredibly busy we were able to get a game of bowling in. As well as some food. However our drinks never came and I had to go up to the counter. My cocktail was all ice barely anything to drink.
April 8, 2026
Reply from Tenpin - Feltham
Hi Rebecca, thank you very much for the great 5* review of Tenpin Feltham! We are so pleased you had a great visit but we are sorry to hear that there was a long wait for your drinks! We do hope this will not stop your from visiting us in the future and we hope to welcome you back soon! Best wishes - Mel
We had a great time with my son and…
We had a great time with my son and daughter. They enjoyed so much.
April 1, 2026
Reply from Tenpin - Feltham
Hi Erion, thank you for leaving Tenpin Feltham a 5* rating and review! We're happy to hear that your family had a great time! We appreciate you sharing your positive experience with us and we can't wait to welcome you back again soon! Best wishes - Rosie
Enjoyed the new store layout
Enjoyed the new layout in felt ham store. Pizza was really good.
Enjoyed our experience bowling and the arcade
April 1, 2026
Reply from Tenpin - Feltham
Hi Andrea, thank you very much for the excellent 5* review of Tenpin Feltham! We are so pleased you enjoyed our new layout, food, bowling and fab arcade area and we very much hope to welcome you back again soon! Best wishes - Mel
Well offers we had didn’t work
Well offers we had didn’t work. When we got our lane the screen was cracked and we couldn’t see our names clearly. When complained they moved us to another lane and the lane floor was uneven. What can I say after all the refurbishment and money spent on sprucing the place up you could’ve sorted the bowling facilities out as that’s the main attraction.
April 1, 2026
Reply from Tenpin - Feltham
Hello Bee, thank you for the review of Tenpin Feltham! We are very sorry to hear you did not enjoy your recent visit as much as we would have liked! Please be assured all feedback will be sent to the relevant team so that improvements can be met! In the meantime, we do hope this will not stop you from visiting us in the future and we look forward to welcoming you back soon! Best wishes - Mel
My older son’s birthday
My older son playing pool and snooker with his dad and little brother on his birthday day. Almost played on all the arcades. He had his best time and a memorable day.
March 30, 2026
Reply from Tenpin - Feltham
Hello TIna,
Thank you for taking the time to rate Tenpin Feltham 5 stars. We're happy to hear that your son had a memorable birthday playing pool, snooker, and the arcades! It sounds like he had a fantastic time with his family. Thank you for sharing your positive experience with us. We look forward to welcoming you all back again soon. ~ Laura
Reply from Tenpin - Feltham
Hi Danny, thank you for the 4* rating of Tenpin Feltham. It's great to hear that you had an enjoyable visit and everything went smoothly. Hope to see you again soon.
Take care,
Kirsty
Not ten pin bowling anymore.
We take our additional needs daughter who is 46 years of age, bowling for her birthday. But the whole experience is for the very young. The noise levels from music & kids screeming is difficult to cope with. The kids run around out of control, which is an accident waiting to happen & anyone enjoys bowling thus is not the place to go. It's full of other games some of which are the start of getting kids hooked on gambling. So it just a place to generate cash & not a bowling ale.
March 21, 2026
Reply from Tenpin - Feltham
Hi Robin
We appreciate you taking the time to share your experience. We're sorry to hear that the environment wasn't suitable for your daughter's birthday and that the noise levels and other activities detracted from your visit. We will pass your feedback to the team for review. If you would like to speak to us please email customer.feedback@tenpin.co.uk with the subject "Review - Feltham" and the details to enable us to reach out directly. Best wishes - Clare
Every thing was great
Every thing was great from the staff to the place the food. My family had a great time.
March 25, 2026
Reply from Tenpin - Feltham
Hi Meagan, thank you for leaving Tenpin Feltham an fantastic 5* rating. We are thrilled to hear you and your family had a great time with us and enjoyed the food! We hope to welcome you all back again soon for another great time. Best wishes - Kaylee
No one is listening
March 25, 2026
Reply from Tenpin - Feltham
Hi Mandeep
We value your feedback and would like to help. Please email customer.feedback@tenpin.co.uk with the details of your visit so that we can reach out to you. Best wishes - Clare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.