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Tenpin - Northampton Reviews 

165
TrustScore 4 out of 5

4.0

Sixfields Leisure, Weedon Road, Northampton, NN5 5QL Northampton, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Quick treat for the kids. Simple booking process. Staff helpful. A negative was one of the arcade machines-seemingly the traditional penny type where the coins build up and you slide coins onto the... See more

Company replied

Rated 5 out of 5 stars

Great value for my 2 grandsons who live 90 miles away. They don't get to visit often due to other commitments but bowling and the arcade is a must!

Company replied

Rated 4 out of 5 stars

We had a really good time, a few extra attention to details would have made it excellent. The manager on duty was great he was friendly and listen to our request. The other staff didn’t really ca... See more

Company replied

Rated 3 out of 5 stars

I had booked bowling for us as a family to enjoy during the summer holidays. We had booked for the evening. When we arrived we initially had to wait for staff to decide where we were going to be, this... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Sixfields Leisure, Weedon Road, Northampton, NN5 5QL, Northampton, United Kingdom

  • 0333 034 6100

4.0

Great

TrustScore 4 out of 5

165 reviews

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4.0

All reviews

(165)

10,494 reviews in the last 12 months

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Rated 4 out of 5 stars

It was ok but...

It was ok ...only could be a little bit more cleaner ...

March 25, 2026
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Reply from Tenpin - Northampton

Hi there
We appreciate your feedback and are sorry cleanliness was not up to par. We will address this to improve our service. Best wishes - Clare

Rated 3 out of 5 stars

Drinks first

Nothing wrong with the booking or actual bowling games as we had a great night . I scanned the qr code on the table to order our drinks whilst my son entered our names on the screen to start playing . Half way through and 20 minutes later thec3 drinks still hadn't arrived at our table. I went over to the bar and after a few minutes I got to speak to young lady behind the bar . I explained that I was still waiting after 20 minutes for my drinks to arrive . She apologised for the wait and said that there was only one person serving the 20 plus lanes for drinks that night . Still too long to wait I said and went back to carry on bowling . Within a few minutes the three drinks arrived just in time before we had finished bowling . So if you go to Sixfields to bowl make sure you get your drinks first and probably a couple of rounds as well .

March 28, 2026
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Reply from Tenpin - Northampton

Hi Paul, thank you for taking the time to leave a review of Tenpin Northampton. We're glad you enjoyed the bowling. We're sorry the drinks service was slow and that you had to wait longer than expected. Your feedback is important to us and we will pass your comments on to the correct team.
Take care,
Kirsty

Rated 5 out of 5 stars

Kids had a great time food was great…

Kids had a great time food was great and all together very good value

April 1, 2026
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Reply from Tenpin - Northampton

Hello Customer 38,
Thank you for taking the time to rate Tenpin Northampton 5 stars. We're happy to hear that your kids had a great time and that you found our food and value to be very good. Thank you for your positive feedback! All the best ~ Laura

Rated 5 out of 5 stars

A lovely atmosphere

A lovely atmosphere, friendly and helpful staff

April 1, 2026
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Reply from Tenpin - Northampton

Hi Cheryll, thank you for the 5* rating of Tenpin Northampton. We're so glad you enjoyed the atmosphere and found our team helpful and friendly. Hope to see you again soon.
Take care,
Kirsty

Rated 4 out of 5 stars

Staff were very friendly and helpful…

Staff were very friendly and helpful and gave us an amazing experience. Only bad thing that occured was we were short of 1 pre paid meal but was out again within 10 minutes

April 1, 2026
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Reply from Tenpin - Northampton

Hi Matt, thank you for the 4* review for Tenpin Northampton! We're so pleased that our team had provided an amazing experience! We're sorry to hear that there had been issue with your food order but we are glad that this was able to be resolved. We hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

My granddaughter lost her purse with…

My granddaughter lost her purse with £10 in it we àsk at reception no one had handed it in
When we got home à phone call from tenpin said they had the purse

March 23, 2026
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Reply from Tenpin - Northampton

Hi Grant, thank you for taking the time to leave a wonderful review of Tenpin Northampton! We are so pleased our venue was able to help reunite your granddaughter with her purse! Best wishes - Mel

Rated 4 out of 5 stars

Decent place for fun

Good customer service. It does get quite busy. I'd say they need more pool tables and air hockey tables. They should fix the machines more often as well

April 1, 2026
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Reply from Tenpin - Northampton

Hi there, thanks for leaving a rating and review for Tenpin Northampton! We appreciate your feedback and are glad the customer service was good during your visit. We will ensure that your feedback is shared with the relevant teams for future improvements to be made. We hope to welcome you back again soon! Best wishes - Rosie

Rated 1 out of 5 stars

Rude staff who are young and couldn’t…

Rude staff who are young and couldn’t care about customer service

April 1, 2026
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Reply from Tenpin - Northampton

Hi there, thanks for leaving a rating and review for Tenpin Northampton. We're sorry to hear that you didn't have a great time during your recent visit. Please feel free to send us the details of your visit to customer.feedback@tenpin.co.uk with the subject 'Review - Northampton' where we will ensure it is passed onto the correct teams for future improvements to be made. We hope to welcome you back to Tenpin in the future! Best wishes - Rosie

Rated 5 out of 5 stars

Good value and enjoyed time with family…

Good value and enjoyed time with family and friends. Went 6.30 in evening and got half price bowling and certain drinks. Nice treat for the kids in the holidays.

March 31, 2026
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Reply from Tenpin - Northampton

Hi Amanda, thanks for leaving Tenpin Northampton a fabulous 5* rating and review! We're happy to hear that you had a good time with your family and friends. It's great you were able to enjoy the half-price bowling and drinks in the evening. Thank you for your positive feedback. We look forward to seeing you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Services were available and provided on…

Services were available and provided on time.
And I got value for the money spent

March 20, 2026
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Reply from Tenpin - Northampton

Hi Foster, thank you for rating Tenpin Northampton 5*! We're so glad to hear that you enjoyed the value for money and the service from our team. We hope to see you again soon! Best wishes - Adelaide

Rated 4 out of 5 stars
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Reply from Tenpin - Northampton

Hi Christopher, thank you for leaving Tenpin Northampton a lovely 4* rating. We are so pleased you managed to get your lane on time and that it was clean. We hope to welcome you back again soon! Best wishes - Kaylee

Rated 4 out of 5 stars

We visited again

We visited over the weekend, which we expected to be busy—and it definitely was.
There was a bit of chaos at the front desk when we arrived. Quite a few staff were standing around, but no one seemed to be actively checking people in to their lanes. It wasn’t a huge issue, but it did make the check-in process feel a little disorganised.

Our lane was ready straight away, which was great. However, it hadn’t been cleared from the previous group, and there were still drinks left behind. This was a bit frustrating, especially as we had three young children under five with us.

Overall, we would still visit again, but due to the check-in experience and the drinks left at the lane, we’re giving it a 4 out of 5.

March 7, 2026
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Reply from Tenpin - Northampton

Hello, thank you very much for taking the time to leave a review of Tenpin Northampton! We are pleased to hear that you enjoyed your bowling and would visit us again. However, we are very sorry to hear that some of your visit was a little disorganised and your lane had not been cleaned! Please know that all feedback will be passed to the team and we look forward to seeing you again soon for hopefully a 5* experience! Best wishes - Mel

Rated 5 out of 5 stars

My son had a great time with his…

My son had a great time with his friends bowling.

March 8, 2026
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Reply from Tenpin - Northampton

Hi Sally, thank you for the lovely 5* review for Tenpin Northampton! We're so glad to hear that your son and his friends had a great time bowling, and we hope to see you again soon! Best wishes - Adelaide

Rated 2 out of 5 stars

No glasses and some rude staff…

Ran out of pint glasses after one drink (2:30pm).

Group booking placed at the top of the stairs, next to 2 other group bookings either side. Very congested with numerous staff pushing past rather than saying excuse me.

February 28, 2026
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Reply from Tenpin - Northampton

Hi Michael, thank you for reviewing Tenpin Northampton! We're sorry to hear that there had been issues with the drinks and the lane assignments that had impacted your visit. We will pass on your feedback to be looked into and for future improvements to be made. We hope to see you again soon for a better experience! Best wishes - Adelaide

Rated 5 out of 5 stars

Great customer service

Customer service 10/10

February 28, 2026
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Reply from Tenpin - Northampton

Hey Paige, thank you so much for the amazing 5* rating and review of Tenpin Northampton. We are thrilled to hear you had a great time and that the team provided excellent service. Hope to see you again soon.
Take care,
Kirsty

Rated 2 out of 5 stars

Not the best

Apart from the bowling it was not a great nought had youths that weren't bowling throwing balls down the lanes not being used and then trying to find the bowling balls you want became a nightmare! Staff didnt rectify it. The sanitary bins in the toilet were over flowing with used sanitary products and unsanitary and no toilet roll in all but 1 toilet for the whole evening even after saying to staff.

February 28, 2026
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Reply from Tenpin - Northampton

Hi Dee, thank you for taking the time to review Tenpin Northampton! We're sorry to hear that your games had been disrupted and that there were issues with the toilets. We will ensure your feedback is passed onto our team for future improvements to be made. We hope to see you again soon for a better experience! Best wishes - Adelaide

Rated 2 out of 5 stars

To close to freezing cold door

To close to freezing cold door - that remained open. We and two other families were sat in our coats. Loud places never normally bother me but you had the shout to have a conversation over the music.

February 20, 2026
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Reply from Tenpin - Northampton

Hi Kevin
Thank you for your feedback. We're sorry the cold door and loud music negatively impacted your experience. We will address these issues to improve the environment for our guests. Best wishes - Clare

Rated 5 out of 5 stars

Took 10 children for an 11th birthday…

Took 10 children for an 11th birthday party. 2 hours was plenty of time for two games. Staff were really friendly and helpful. We had pre-ordered 2 pitchers of soft drinks and they asked when we would like them rather than just bringing them, which we liked.
Part way through they called out to all celebrating a birthday and did a dance session, which our lot really enjoyed.
It was a really relaxed atmosphere, so they didn't mind them running about and the occasional drink spillage.
Would recommend and book again.

February 22, 2026
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Reply from Tenpin - Northampton

Hi Rachel,
We're happy the birthday party was a success! It's great to hear that the staff were friendly and helpful, and that everyone enjoyed the dance session and relaxed atmosphere. Thank you for recommending us; we appreciate your feedback! Best wishes - Clare

Rated 3 out of 5 stars

Could of been better

Service was fine and on arrival our lane was free straight away. The space was clean. We found that during our game 2 birthday parties was on near the end of their party an announcement came out for all children at the party to scream as loud as can then asked them to try again. This was awful for us and noticed the people bowling opposite wasn’t impressed with it either. Then the music was so loud we couldn’t hear each other speak. Our child has additional needs he really struggled we nearly left. Even our other children struggled with the pure loudness of the music. It spoiled our fun.

March 1, 2026
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Reply from Tenpin - Northampton

Hello, Thank you for your feedback. We're sorry the party announcements and loud music negatively impacted your experience, especially for your child. We'll review our party procedures and sound levels to improve the atmosphere for all our guests. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 4 out of 5 stars
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Reply from Tenpin - Northampton

Hello Leah, Thank you for taking your time to leave us a wonderful 5* review. We are pleased to hear that you enjoyed your recent visit to us and found our team very supportive! We do hope to see you again soon. Many Thanks - Kimberley

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