Not been for a while and noticed the layout had improved so signing in on arrival felt better as more spacious and bar area was vastly improved. Darts looks a good edition but expensive and perhap... See more
Company replied

Clifton Boulevard, Redfield Way, Nottingham, NG7 2UW Nottingham, GB
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Not been for a while and noticed the layout had improved so signing in on arrival felt better as more spacious and bar area was vastly improved. Darts looks a good edition but expensive and perhap... See more
Company replied
Great customer service, very clean and tidy and felt welcome from the moment we walked through the door. Booking online was as easy as it could be and there was ample parking available right outside t... See more
Company replied
The refurbishment of the bar/reception with new dining tables and seating made the venue look bigger, more open and cleaner and fresher. The staff member looking after our lanes was friendly and helpf... See more
Company replied
it was really fun. however i feel like the rule about being allowed up the ladder in the titanic escape room at 18 is a bit harsh and should lower it down to 16. the staff were really friendly and the... See more
Company replied
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Clifton Boulevard, Redfield Way, Nottingham, NG7 2UW, Nottingham, United Kingdom
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First timers ..... Absolutely had the best time ever it was great no other words x the food was really nice as well x

Reply from Tenpin - Nottingham
Better value for money than expected. Staff helped to get best prices and discounts. Excellent experience.

Reply from Tenpin - Nottingham
it was really fun. however i feel like the rule about being allowed up the ladder in the titanic escape room at 18 is a bit harsh and should lower it down to 16. the staff were really friendly and the escape room was puzzling but great!!

Reply from Tenpin - Nottingham
Had a great time with my son, lots of activities to choose from.
Only thing was a man was painting and my son put his hand on where had been painted but we didn’t know it was wet because no signs were up.

Reply from Tenpin - Nottingham
Couldn't fault it in anyway, from the booking on line to the service we received at the bowling alley.

Reply from Tenpin - Nottingham
Would give 0/5 !!!!
Couldn’t book the summer offer on the website so had to phone.
Arrived at notts bowling for laser tag, no instructions given! Kids hadn’t a clue how to re charge guns! Waited 1 hour and 30 mins for food and still nothing arrived. Asked for a refund and all they could give was a bowling voucher! Can’t use at weekends or holidays! Emailed to complain and didn’t even get a reply!!!! Avoid

Reply from Tenpin - Nottingham
Good Value for money, Great atmosphere,polite staff just a great evening.

Reply from Tenpin - Nottingham
Nice return visit. Only downside. Ordered food for after game and came immediately we started to bowl

Reply from Tenpin - Nottingham
Bowling fine. Food discraceful. Not even sure you can class it as food.

Reply from Tenpin - Nottingham
We visit this bowling alley every week with our clients who have learning disabilities and have always had a relatively positive experience until today.
Our clients normally pay concession price - £7.50 for two games, but today the manager refused to honour this and insisted on charging £10.50 PER GAME
because of the school holidays. What made this even more frustrating is that today is the last day of the holidays and we’ve visited throughout the entire holiday period and haven’t been charged differently before!
When we politely questioned the change, the manager responded, “I can change the price as I please, it’s manager’s discretion,” and went on to say he didn’t need to honour the usual price because they were already busy.
He then said ‘come back next week, it’ll be normal’ which we obviously will not be doing!
The biggest disappointment was the lack of compassion and professionalism. Our clients were already stood there excited, money out and ready to bowl, only to be turned away because of how the situation was handled. Places like this should lead with consistency, communication, and treating customers with respect.
We will be looking elsewhere in the future.

Reply from Tenpin - Nottingham
My grandson had a wonderful time. Loved bowling and really enjoyed the amusements afterwards

Reply from Tenpin - Nottingham

Reply from Tenpin - Nottingham
Not been for a while and noticed the layout had improved so signing in on arrival felt better as more spacious and bar area was vastly improved. Darts looks a good edition but expensive and perhaps telling we didnt see anyone using it.
Bowling experience was good , equipment good and signage improved since last visit which looks good.
Lost a point for cost as given how quickly it was over it didnt feel the best value for 3 people.
Would go back and fully recommend

Reply from Tenpin - Nottingham
Great birthday party, well organised and the kids loved it. Very easy to book and low stress 🙂 I always found the venue too loud though 😆

Reply from Tenpin - Nottingham
Easy to book online. Arrived, checked in and had 2 games. Changed settings mid game to get side bumpers up to make it easier for grandchildren. Good time had by everyone.

Reply from Tenpin - Nottingham
On arrival staff was friendly and explained well about food we had ordered and where to go. We played our game and our food had not arrived as told on our arrival we found a table and gave them our table number. After 30 minutes waiting After our game food arrived and it was cold. So disappointing service for food

Reply from Tenpin - Nottingham
Good service, drinks ordered the lane. We were a little late arriving, but didn't question it and let us play as planned

Reply from Tenpin - Nottingham
The place was very noisy particularly the slot machine area. Very poor signs on the machines so our grandchildren and ourselves could ot find out the cost in tokens of particular machines.

Reply from Tenpin - Nottingham
Great customer service, very clean and tidy and felt welcome from the moment we walked through the door. Booking online was as easy as it could be and there was ample parking available right outside the door. All the staff had a smile on their faces and seemed genuinely willing to help.

Reply from Tenpin - Nottingham
The experience overall was great however we paid to play for an hour and lost time as we kept having to stop as the ball return system wasn’t working properly

Reply from Tenpin - Nottingham
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