Staff were really friendly and communication was good, easy to book online. Shoes readily available if needed. Food was a bit slow on arrival, but on the whole a good experience.
Company replied

Clifton Boulevard, Redfield Way, Nottingham, NG7 2UW Nottingham, GB
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Staff were really friendly and communication was good, easy to book online. Shoes readily available if needed. Food was a bit slow on arrival, but on the whole a good experience.
Company replied
Hubby and I took two grandchildren aged 8 and 10. Had a package with food included. Good fast service, food brought directly to our lane for ease. Hadn’t been bowling in years. Impressed by all t... See more
Company replied
The place feels much more spacious after the renovation. The seating area around each lane is also much cleaner than before, with clean tables and seats. The reception area is much bigger too, which m... See more
Company replied
Will admit our group did turn up a bit late however I double checked with the staff if we would get our full two hours and they said we would. People were also in our room during our booked time but s... See more
Company replied
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Clifton Boulevard, Redfield Way, Nottingham, NG7 2UW, Nottingham, United Kingdom
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Arrived for our session.
Sent to lane 7.
Lane was not ready for us at all.
Baby highchair still there,disabled ramp still there causing a trip hazard.
Crisp and rubbish still about.
Had to gwt my son to move said items!

Reply from Tenpin - Nottingham
Overall a great experience, we booked for a party.
Communications could have been a little better - we were told what lane we were to play on and confirmed our food order but after then it felt communications lack a little customer service.
It would have been good to be told when the food was coming, when the best time would be to do the cake.
also felt that as there were multiple parties the host stayed at lane one and didn’t engage with the parties further down.
Kids however had a great time.

Reply from Tenpin - Nottingham
Great offer. Will come again. Food not so great for the price. Staff were very friendly.

Reply from Tenpin - Nottingham
Great visit with a special deal of hour bowling & pizza. Friendly staff & great service

Reply from Tenpin - Nottingham

Reply from Tenpin - Nottingham
The bowling games are good, and they make the lanes accessible with a ramp. However staff wanted us to fetch the drinks and snacks after ordering them on the lane app, which was frustrating. Also the toilets always smell of urine on every visit.

Reply from Tenpin - Nottingham
staff Excellent very friendly and it was so easy to set up our games

Reply from Tenpin - Nottingham
Very friendly staff always on hand to help
Thank you

Reply from Tenpin - Nottingham
Recently had a birthday party at ten pin Nottingham party ran really smooth kids had a great time only down side is the food was very much in the small side and the only time option for a party is 10am

Reply from Tenpin - Nottingham
Staff were very helpful and pleasant. Everything was ready for us on arrival after booking online.

Reply from Tenpin - Nottingham
My grandchildren loved the bowling and the pool. Plus the staff were very helpful

Reply from Tenpin - Nottingham

Reply from Tenpin - Nottingham
The bowling experience was fun but there could have been more staff around to serve customers. There was a problem in our lane but when I pressed the assistance did not come and we had to leave and get someone. Otherwise good venue, very clean and easy parking. Would come again!

Reply from Tenpin - Nottingham
Staff Event
We visited Tenpin Nottingham for our team staff event. It was very easy to organise, even for a team of 24, and everything went swimmingly. We had a great time and would definitely visit again. Thanks for accommodating us!

Reply from Tenpin - Nottingham
Staff on the night we went here for a game of bowling were not welcoming and it was a turn off to even proceed with our game. But having had paid in advance we rushed the game and left. The staff huddled and were discussing us and looking over multiple times. Absolutely in no rush to come back here.

Reply from Tenpin - Nottingham
Brilliant afternoon we all had fun there was 15 of us, we organised a trophy for the winner our server Jasmine was amazing, professional and very helpful, she took our pictures at the end going that extra mile GREAT JOB JASMINE

Reply from Tenpin - Nottingham
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