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Tenpin - Southampton Reviews 

273
TrustScore 4 out of 5

4.1

Auckland Road, Southampton, SO15 0SD Southampton, GB


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Rated 4 out of 5 stars

Great atmosphere and lots to do. Staff were friendly, toilets nice and clean. I would have given 5 stars but we played the interactive darts and it didn’t always recognise your score. We tried to orde... See more

Company replied

Rated 4 out of 5 stars

It was great when I was inside, I got a parking ticket afterwards, I didn't realise I had to put my registration in a machine or anything. I will get another parking ticket for yesterday i went. It... See more

Company replied

Rated 5 out of 5 stars

Booking up online was very easy Checking in was very quick and staff were efficient and friendly. When we finished our darts game we checked in for bowling, Evan though we were 15 minutes early,... See more

Company replied

Rated 5 out of 5 stars

Went for our Team Building/Summer Party day which we did a combination of Bowling, Laser Tag, Mini Golf and Escape Room. Booking process was really easy and the staff there were really friendly and ac... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Auckland Road, Southampton, SO15 0SD, Southampton, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

273 reviews

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4.1

All reviews

(273)

10,879 reviews in the last 12 months

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Rated 5 out of 5 stars

Great venue

Great venue, clean and everything worked. Friendly team.

August 12, 2026
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Reply from Tenpin - Southampton

Hello Steven,
Thank you for taking the time to rate Tenpin Southampton 5 stars. We are so pleased you enjoyed your visit and found our venue clean and our team friendly. We appreciate your kind words and look forward to welcoming you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Great evening we had two games and…

Great evening we had two games and really enjoyed ourselves

August 12, 2026
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Reply from Tenpin - Southampton

Hello Ms Wendy Brooks,
Thank you for taking the time to rate Tenpin Southampton 5 stars. We are so pleased to hear that you had such a great evening and enjoyed your games with us. We hope to see you again very soon for more fun! All the best ~ Laura

Rated 5 out of 5 stars

Everyone was friendly and we were able…

Everyone was friendly and we were able to play darts and have a good time. Please let staff know as it must be a hectic job with all the noise, lights and people! Thank you

August 6, 2026
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Reply from Tenpin - Southampton

Hello Alice, Thank you for taking your time to leave us a lovely 5* review. We are so pleased to hear that everyone had a great time. We will pass your feedback onto our team to show your appreciation! We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

A great time was had by all!

I took my daughter & two grandchildren to Tenpin. We did bowling, laser attack, and an escape room, and what acgreat time we had!

August 6, 2026
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Reply from Tenpin - Southampton

Hello, Thank you for taking your time to leave us a wonderful 5* review. We are thrilled to hear that you all had a great time taking part in all of our activities! We do hope to see you all again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Awesome Time

Awesome time , well done to the staff 👏

August 6, 2026
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Reply from Tenpin - Southampton

Hi Eric
Thank you for the fantastic 5-star review! We are so happy to hear that you had an awesome time and that our team provided excellent service. We hope to see you again soon! Best wishes - Clare

Rated 3 out of 5 stars

We tried out the crazy golf…

We tried out the crazy golf unfortunately at least 3 of the holes were not functioning correctly which was very frustrating, later we found out the golf is a separate company but with no representation we can only complain online should be a better system in place, but the golf was very good on the whole.

August 6, 2026
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Reply from Tenpin - Southampton

Hi Paul
We appreciate you sharing your experience with the crazy golf. We are sorry to hear about the issues with the non-functioning holes and the frustration this caused. We will pass this feedback through to the correct party. Best wishes- Clare

Rated 5 out of 5 stars

Love this place and the staff very nice…

Love this place and the staff very nice place to hang out with friends!!

August 6, 2026
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Reply from Tenpin - Southampton

Hi Amber, thank you for leaving a 5* review of Tenpin Southampton! It's lovely to hear how much you enjoy coming to visit and how friendly you find our staff. See you again soon! Best wishes-Leila

Rated 5 out of 5 stars

Great fun

Great fun , took my team it was well organised the staff were attentive and helpful. We will be back to try the other activities !

August 6, 2026
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Reply from Tenpin - Southampton

Hi Allison
Thank you for the fantastic 5-star review! We are so pleased to hear you and your team had a great time and found our staff attentive. We look forward to welcoming you back to try our other activities! Best wishes - Clare

Rated 4 out of 5 stars

Clean

Clean. Efficient. Fun

August 5, 2026
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Reply from Tenpin - Southampton

Hello, thank you very much for the excellent 4* review of Tenpin Southampton! We are delighted you had such an enjoyable visit and we very much look forward to welcoming you back again soon! Best wishes - Mel

Rated 4 out of 5 stars

Good variety

The building offers a good time. Bowling is great and the arcade has a decent variety. Done an escape room and the gold before as well. Golf seems like it needs a bit of repair but it wasnt an issue when it came to playing it. Drink service can be a little slow is the only thing that I could criticise.

August 6, 2026
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Reply from Tenpin - Southampton

Hi Oliver, thank you for your 4-star rating of Tenpin Southampton and for sharing your feedback. We're glad to hear you enjoyed the bowling, arcade, and escape room. We also appreciate you bringing the Tenpin golf and drink service to our attention and we will be sure to share your feedback with the appropriate team! In the meantime, we hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 3 out of 5 stars

Had to wait in queud a while despite…

Had to wait in queud a while despite booking online. Next door lane took our bowling balls and made it awkward plus guy tried to grab bowling ball again during turns. Nasty group!

August 6, 2026
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Reply from Tenpin - Southampton

Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Southampton. We are sorry to hear the wait that you had before being able to play the activities. We will pass your comments onto our team to help us gain those final stars. We do hope to see you again soon for a more enjoyable visit. Many Thanks - Kimberley

Rated 5 out of 5 stars

Good value for money.

Good value for money.
Grandchildren loved it.

July 29, 2026
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Reply from Tenpin - Southampton

Hello Deanne, Thank you for taking your time to leave us a great 5* review for our Tenpin at Southampton. We are thrilled to hear that you found us great value for money. We do hope to see you all again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Easy to book

Easy to book, all team were friendly and welcoming

August 6, 2026
Tenpin - Southampton logo

Reply from Tenpin - Southampton

Hi Mandy
Thank you for the fantastic 5-star review! We are so pleased to hear that you found the booking process easy and that our entire team was friendly and welcoming during your visit. We look forward to seeing you again soon! Best wishes - Clare

Rated 5 out of 5 stars

Very fun, clean and enjoyable

Very fun clean and spacious complex, the prison putt was great fun, and the bowling was great! Staff very welcoming and friendly! Would highly recommend

August 6, 2026
Tenpin - Southampton logo

Reply from Tenpin - Southampton

Hi Anthony
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our complex clean and spacious, and that you had great fun with the prison putt and bowling. It's fantastic to know our staff were welcoming and friendly. We hope to see you again soon! Best wishes - Clare

Rated 5 out of 5 stars

Great team event

Great for larger groups. Well cared for, very organised team.

August 5, 2026
Tenpin - Southampton logo

Reply from Tenpin - Southampton

Hi Joanna
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our venue great for larger groups and that our team was well organised. We hope to see you again soon! Best wishes - Clare

Rated 3 out of 5 stars

We ordered food thinking we could have…

We ordered food thinking we could have it after we finished bowling. Unfortunately we had booked for 10.30 so we washing hot do and chips about 11.15.the hot dog roll was so dry it was almost u edible and chips with it was very small. Blowing was fun but won't recommend the food.staff were very helpful can't fault them

July 29, 2026
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Reply from Tenpin - Southampton

Hi there, thank you for the feedback for Tenpin Southampton. While we are pleased to hear you enjoyed bowling with us, we are sorry to hear we dropped the ball with the food. We appreciate your feedback regarding the food and the portion sizes; we'll be sure to pass this on to the team. We hope to welcome you back for some more bowling soon! Best wishes - Kaylee

Rated 1 out of 5 stars

A Positive Workplace Until Management Changed

I genuinely enjoyed working at southampton Tenpin and met some amazing people during my time there. Many of my colleagues made my experience enjoyable, and I'm grateful for the friendships and memories I made.

Unfortunately, my experience changed significantly under the new management his name is Danny bean. From my perspective, I felt I was treated unfairly and racially bullied, and I didn't feel respected as a member of staff. When I left, I wasn't given the opportunity to say goodbye to the colleagues I'd worked alongside. I posted a farewell message in the staff group chat to thank everyone, but it was removed almost immediately and I was taken out of the group before I had the chance to say a proper goodbye. That was upsetting and made me feel as though my time there meant very little.

I'm disappointed that things ended the way they did because I truly valued the people I worked with. I hope the workplace can become one where staff feel respected, listened to, and treated fairly.

July 31, 2026
Unprompted review
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Reply from Tenpin - Southampton

Hello Riley,
Thank you for getting in touch. We are very sorry with the experience that you had with our Southampton centre. We would welcome the opportunity to look into this further. If you would like us to look into this further please email your experience to customer.feedback@tenpin.co.uk.
Thank you for taking the time to share your feedback.
All the best ~ Laura

Rated 5 out of 5 stars

The staff member

The staff member , wish I knew her name was great , couldn’t help us enough.

July 29, 2026
Tenpin - Southampton logo

Reply from Tenpin - Southampton

Hello, thank you so much for the 5* review of Tenpin Southampton! We're so happy to hear our team provided such excellent assistance and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 1 out of 5 stars

Took an hour for food

Took an hour for food! And the food was disgusting honestly

July 29, 2026
Tenpin - Southampton logo

Reply from Tenpin - Southampton

Hi Sarah, thank you for taking the time to leave a review of Tenpin Southampton. We are truly sorry to hear about the long wait time for your food and that the quality of your meal was disappointing. Your feedback is important to us, and we will ensure it is passed on for improvement. In the meantime, we really hope this will not stop you from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

Great time....

Arrived early, but lane available so allowed straight on, fantastic friendly staff.

July 29, 2026
Tenpin - Southampton logo

Reply from Tenpin - Southampton

Hi Joanne
Thank you for your fantastic 5-star rating! We're so pleased to hear that you were able to get straight on and that our staff provided such friendly service. We appreciate your kind words! Best wishes - Clare

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