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Tenpin - Stoke Reviews 

160
TrustScore 4.5 out of 5

4.5

Festival Park, Stoke on Trent, ST1 5SP Stoke, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The kids had a great time, great to see a deal on for Saturday too as it’s so expensive otherwise. It’s a shame festival park looks so run down on the outside, bring back laser quest next door. It... See more

Company replied

Rated 4 out of 5 stars

Bowling experience was great Check in was quick and efficient The bar service had long waits. I was bowling with 6 people and within the I had been served, I had to go back for 3 of my turns on b... See more

Company replied

Rated 5 out of 5 stars

Excellent experience had 10 Children for a 5th birthday party. The bowling was great and the entertainment too. The pizza and chips was good too would recommend for a party

Company replied

Rated 5 out of 5 stars

All the staff were very pleasant & friendly. It was my first time taking my grandaughter bowling & we had to ask a member of staff to help us as we didn't know how to start the game, the member of st... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Festival Park, Stoke on Trent, ST1 5SP, Stoke, United Kingdom

  • 0333 034 6100

4.5

Excellent

TrustScore 4.5 out of 5

160 reviews

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4.5

All reviews

(160)

10,178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I support young Adults with a learning…

I support young Adults with a learning disabilities your team always looks after our members thank you.

May 20, 2026
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Reply from Tenpin - Stoke

Hello Paul, Thank you for taking your time to leave us a great 5* review for our Tenpin in Stoke. We are so pleased to hear that you all had a great time with us! And found our team helpful throughout your visit. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Bowling

Had a wonderful time not been for awhile but would definitely come back

May 19, 2026
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Reply from Tenpin - Stoke

Hello Matthew, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Stoke. We can't wait to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Half price Tuesdays we need more

Half price bowling
Half pricedribks
Half price food
We need more days luke this

May 19, 2026
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Reply from Tenpin - Stoke

Hi Luke, what a brilliant 5* review of Tenpin Stoke! We are thrilled you had the best time and got to take advantage of our Tenpin Tuesday deal and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Absolutely fab experience and great…

Absolutely fab experience and great evening for my little boys birthday - the staff couldn’t do enough!

May 6, 2026
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Reply from Tenpin - Stoke

Hello Rach,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We're happy to hear that your little boy's birthday was a fab experience! It's great to know our staff made the evening special. Thank you for your positive feedback and we look forward to welcoming you back again soon. All the best ~ Laura

Rated 4 out of 5 stars

Enjoyable family night out

There was a group of 6 people varrying in age from 2 years up to 63 years. After our initial problems of booking online which took us over 1/2 on hour to complete we had a lovely family time. Very enjoyable and fun.

May 1, 2026
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Reply from Tenpin - Stoke

Hi there,

Thank you for your lovely 4* review at Tenpin Stoke! We are very sorry to hear you had some trouble booking online but very happy you managed to resolve this and had a fantastic time. We hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Our server Michelle was fast

Our server Michelle was fast, friendly and professional. She was great with my girls asking a million questions a minute!

May 6, 2026
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Reply from Tenpin - Stoke

Hi there,

Thank you for your fantastic 5* review at Tenpin Stoke! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars
Tenpin - Stoke logo

Reply from Tenpin - Stoke

Hi Tim, thank you for taking the time to leave a 5* rating and review of Tenpin Stoke. We're really pleased to hear this lovely feedback! We hope to welcome you again soon. Best wishes, Jade

Rated 5 out of 5 stars

Staff was kind

Staff was kind, facilities were
Good

May 6, 2026
Tenpin - Stoke logo

Reply from Tenpin - Stoke

Hi Theepikan, thank you so much for the lovely 5* review of Tenpin Stoke! We are delighted you found our team kind and enjoyed all of our facilities and we really hope to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Amazing experience

Amazing experience, had a good time with family

May 6, 2026
Tenpin - Stoke logo

Reply from Tenpin - Stoke

Hi Hira, thank you so much for the excellent 5 * review of Tenpin Stoke! We are so happy to see you had an amazing experience on your visit with your family and we really hope to welcome you all back again soon ! Best wishes - Mel

Rated 5 out of 5 stars

Good fun

Quick and easy to book and a great atmosphere. Granddaughter really enjoys it

May 6, 2026
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Reply from Tenpin - Stoke

Hi Rich, thanks for leaving a rating and review for Tenpin Stoke! We're so glad to hear that you found booking easy and that your granddaughter enjoys the atmosphere. We greatly appreciate your feedback and can't wait to welcome you back again in the future! Best wishes - Rosie

Rated 5 out of 5 stars
Tenpin - Stoke logo

Reply from Tenpin - Stoke

Hi Miss K A, thank you for leaving Tenpin Stoke an amazing 5* rating and review! We appreciate your excellent rating and we're so glad you enjoyed our venue and that our team made a positive impact on your visit. We hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Brilliant day with the family staff are…

Brilliant day with the family staff are fantastic

April 29, 2026
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Reply from Tenpin - Stoke

Hello, Thank you for taking your time to leave us a lovely 5* review. We are so pleased to hear that you and your family had a wonderful time with us at our Tenpin in Stoke. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

great experience

really friendly staff really clean environment good selection of arcade games and activities to do reasonable prices .

April 29, 2026
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Reply from Tenpin - Stoke

Hi Daza, thank you for the wonderful 5* review for Tenpin Stoke! We're so pleased to hear that you had a great experience, and that you enjoyed the environment and activities. We can't wait to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great clean venue

Great clean venue, staff were quick and efficient
Food and drink service very quick

April 29, 2026
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Reply from Tenpin - Stoke

Hi Salina
We appreciate you taking the time to leave us a 5-star rating! We're so glad you found our venue clean and that you were impressed with our quick service. Best wishes - Clare

Rated 5 out of 5 stars

All went smoothly and everyone enjoyed…

All went smoothly and everyone enjoyed their experience

April 29, 2026
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Reply from Tenpin - Stoke

Hello Pete, Thank you for taking your time to leave us a wonderful 5* review. We are thrilled to hear that your recent visit to our Tenpin in Stoke went smoothly and you all enjoyed it! We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Friendly staffs

Friendly staffs

April 21, 2026
Tenpin - Stoke logo

Reply from Tenpin - Stoke

Hi Jane, thank you for the 5* rating of Tenpin Stoke. We're please you had a good time and that the team left a positive impact on your experience. We hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars
Tenpin - Stoke logo

Reply from Tenpin - Stoke

Hello Lilly,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We are so happy to hear that you found our staff lovely and accommodating! We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Fantastic atmosphere

Fantastic atmosphere, staff were very accommodating & friendly

April 21, 2026
Tenpin - Stoke logo

Reply from Tenpin - Stoke

Hi Mark,

Thank you for your fantastic 5* review at Tenpin Stoke! We are delighted you've had such a great time whilst on your recent visit to us. It's lovely to hear you found the staff so warm and welcoming whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

good service and was also fast

good service and was also fast

April 21, 2026
Tenpin - Stoke logo

Reply from Tenpin - Stoke

Hi Grace,

Thank you for your amazing 5* review at Tenpin Stoke! We are delighted you've had such a great time. Your feedback is important to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

There was a issue with some lads next…

There was a issue with some lads next to where I was going to be bowling when I raise the issue with manager she acted promptly making me and my grandson feel safe. She moved us to a different area and continue to stay and watch the problem teenagers which were very comforting.

April 15, 2026
Tenpin - Stoke logo

Reply from Tenpin - Stoke

Hi there, thank you for taking the time to review Tenpin Stoke! We're so pleased to hear that our team were able to assist you and that you enjoyed the service. We hope to welcome you back again soon! Best wishes - Adelaide

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