We had a really good time celebrating a birthday. I had an issue with the toilet, but once I informed the staff it was dealt with immediately. My only negative would be, having paid for two games o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited for my daughter and her friends joint party at Tenpin Swansea. It was fantastic, well planned and managed, the staff on shift were lovely,chatty and friendly - all were great with the children... See more
Company replied
We went for my boys 10th birthday on Saturday 27th June at 4pm. The service was seamless. There was a particular member of staff who gave exceptional service. I was making my way to the toilet to chan... See more
Company replied
The ladies toilets were awful, terrible smell and generally dirty with stuff all over the floor, also karaoke booth was extremley hot, would have been more enjoyable if air con or fans provided
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Parc Tawe, The Strand, Swansea, SA1 2AX, Swansea, United Kingdom
- 0333 034 6100
4.3
Excellent
120 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was very enjoyable and drinks are very cheap
Great Experience fantastic day out and drinks were cheap
July 29, 2026
Reply from Tenpin - Swansea
Hi Geraint, thank you for the fab 5* review for Tenpin Swansea! We're thrilled to hear that you had a great experience and that you enjoyed the drinks. We look forward to seeing you again soon! Best wishes - Adelaide
Children thoroughly enjoyed playing…
Children thoroughly enjoyed playing tenpin bowling and the newly improved environment and facilities were great.
July 22, 2026
Reply from Tenpin - Swansea
Hi there, thank you so much for this amazing 5* review of Tenpin Swansea! We are delighted that the children enjoyed the bowling and that you enjoyed our newly improved facilities! We will be sure to pass this fab feedback on. Best wishes, Jade
Tenpin Party
Visited for my daughter and her friends joint party at Tenpin Swansea. It was fantastic, well planned and managed, the staff on shift were lovely,chatty and friendly - all were great with the children. The parties are great value for money, would highly recommend.
July 22, 2026
Reply from Tenpin - Swansea
Hi there, thank you for rating Tenpin Swansea 5*! We are so glad to hear these lovely comments regarding our birthday parties and the value for money. We will be sure to pass your comments on regarding our staff too. Thanks again! Best wishes, Jade
Reply from Tenpin - Swansea
Hi Marie, thank you very much for the wonderful 5* review of Tenpin Swansea! It is brilliant to see so much fun was had and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel
Great facilities
Great facilities. Really clean. Very friendly staff. Booked time slot in advance and it was available right on time with no waiting. Great choice of food and drinks.
July 22, 2026
Reply from Tenpin - Swansea
Hello Tracey,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We are so pleased to hear that you enjoyed our facilities, found them clean, and experienced friendly service. It's wonderful that your pre-booked time slot was ready for you and that you appreciated our food and drink selection. We look forward to welcoming you back again soon! All the best ~ Laura
Fun day at bowling
Fun day at bowling, the staff are so friendly and welcoming, they actually went above and beyond on our visit Thank you 😊
July 9, 2026
Reply from Tenpin - Swansea
Hi Nicola, thank you for your 5* review of Tenpin Swansea! We're so glad to hear how much fun you had at our bowling alley and that you received such a high standard of customer service. See you again soon! Best wishes-Leila
The booking in process was quick and we…
The booking in process was quick and we enjoyed our games. The only issue we had was the card machine to pay for drinks, which was very slow.
July 14, 2026
Reply from Tenpin - Swansea
Hi Katrina, thank you for the 4* rating of Tenpin Swansea. We're happy to hear you enjoyed your recent visit and that the booking in process was quick and sufficient. Your feedback is important to us and we will ensure this is passed on for future improvements.
Take care,
Kirsty
We had a really good time celebrating a…
We had a really good time celebrating a birthday. I had an issue with the toilet, but once I informed the staff it was dealt with immediately.
My only negative would be, having paid for two games online in advance, when we decided to play one more, it worked out quite expensive. Perhaps, in an instance like this, the price could be more reasonable. However, it didn't spoil our positive experience on the day.
July 14, 2026
Reply from Tenpin - Swansea
Hi Joan, thank you for the lovely 5* rating of Tenpin Swansea. We're so glad you had a really good time celebrating a birthday with us. We appreciate you letting us know about the toilet issue, and we're pleased our staff resolved it quickly. We will ensure your feedback is passed on to the relevant team. We hope to see you again soon!
Take care,
Kirsty
Pleasant and helpful staff.
Pleasant and helpful staff.
Very pleased with the price of the bowling and the food
July 14, 2026
Reply from Tenpin - Swansea
Hi Louise, thank you for your 5* review of Tenpin Swansea! We're so glad to hear that you found our staff pleasant and helpful and that you were so pleased with the pricing of our bowling and food. We look forward to welcoming you back again soon! Best wishes-Leila
The ladies toilets were awful
The ladies toilets were awful, terrible smell and generally dirty with stuff all over the floor, also karaoke booth was extremley hot, would have been more enjoyable if air con or fans provided
July 14, 2026
Reply from Tenpin - Swansea
Hi there, thank you for taking the time to review Tenpin Swansea! We're very sorry to hear that there had been an issue with the cleanliness of the toilets, and that the karaoke room had been very hot. We will ensure your feedback is passed to the correct team to be looked into and for future improvements to be made. We hope to see you again soon for a better experience! Best wishes - Adelaide
Reply from Tenpin - Swansea
Hello Mr David Blackmore,
Thank you for taking the time to rate Tenpin Swansea 1 star. We are sorry to hear that you found the venue grubby. We hope that the rest of your visit was enjoyable. We hope to welcome you back again soon and that the next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Reply from Tenpin - Swansea
Hi Philip, what a lovely 5* review of Tenpin Swansea! It is wonderful to see you had a great time and found our team super helpful and we can't wait to see you again soon! Best wishes - Mel
We were a walk in decided last minute…
We were a walk in decided last minute to treat our 5 year old on a Friday night it was easy to book friendly staff
July 3, 2026
Reply from Tenpin - Swansea
Hi Rebecca, what a wonderful 5* review of Tenpin Swansea! We are so pleased you had fun with your family on your recent visit and we hope to welcome you back again soon! Best wishes - Mel
Really nice outing for family or friends
Really nice outing for family and friends, nice food and overall a pretty decent outing, keep it up 💪
March 27, 2026
Unprompted review
Reply from Tenpin - Swansea
Hi Leo thank you so much for this brilliant 4* review of Tenpin Swansea! We are delighted you had a nice outing, enjoyed the food and had an overall good experience with us. We can't wait to welcome you back soon! Best wishes, Jade
Always great fun
June 24, 2026
Reply from Tenpin - Swansea
Hi Paula
We are pleased to hear that you always have fun when you visit us. we appreciate the feedback and your 5* rating. Best wishes - Clare
Reply from Tenpin - Swansea
Hello Customer 2,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We are so pleased to hear that everything went smoothly and you had such a great time with us. We hope to welcome you back again very soon! All the best ~ Laura
We went for my boys 10th birthday on…
We went for my boys 10th birthday on Saturday 27th June at 4pm. The service was seamless. There was a particular member of staff who gave exceptional service. I was making my way to the toilet to change my baby and I couldn't see where the baby changing room was. She said to me she had seen me come into the toilets so brought a key to open the disabled toilet. Later on when she was delivering drinks to our area she made lovely conversation. She made our time more enjoyable and easy. Thank you 🙂
June 27, 2026
Reply from Tenpin - Swansea
Hello CLH,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We are so happy to hear that you had such a wonderful experience celebrating your son's birthday with us! It's fantastic to know that one of our team members went above and beyond to assist you with the baby changing facilities and made your visit more enjoyable through their friendly conversation. We truly appreciate you sharing your positive feedback and look forward to welcoming you back again soon.
All the best ~ Laura
Great and fast service my partner and…
Great and fast service my partner and her daughter enjoyed the food overall thank you
June 28, 2026
Reply from Tenpin - Swansea
Hi Keiron, what a fabulous 5* review of Tenpin Swansea! We are so happy to hear all had a great time and you were able to enjoy some of the fab food we have on offer and we can't wait to see you all again soon! Best wishes - Mel
It was a fun evening out in a relaxed…
It was a fun evening out in a relaxed environment , they made it easy to enjoy by being organised and being a friendly team etc. Was easy to book a session of games online, and it was easy location to go to.
June 24, 2026
Reply from Tenpin - Swansea
Hi Neil
We're so glad you had a fun and relaxing evening with us! We appreciate your kind words about our team and easy booking process. We hope to see you again soon! Best wishes - Clare
We loved the bowling
We loved the bowling, but our area had not been cleaned. There was cups and wrappers and spilt drink.
The windows were all marked and felt very dirty.
When looking around the there was4/5 staff chatting behind the bar for an hour.
I looked around at the other areas and they were needing a good clean, again rubbish, cups cans on the floor that had been left.
It wasn’t busy 8.30 on a Sunday evening so shame we walked into that.
June 14, 2026
Reply from Tenpin - Swansea
Hello Mandy, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Swansea. We are pleased to hear that you enjoyed the bowling game with us. However, we are disappointed to hear that the lane had not been cleaned up for your arrival. We will pass your comments onto our team, to help us make further improvements. We do hope to see you again soon. Best Wishes - Kimberley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.