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Tenpin - York Reviews 

175
TrustScore 4.5 out of 5

4.3

Stirling Road, Clifton Moor Centre, Clifton Moor, York, YO30 4WZ York, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Lovely fresh look so all nice and clean and a bit more open so feels less cramped. New machines. No queuing, managed to get our lane a few minutes early too. Deducted one star as the keypad didn't... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the staff checking us in for our Ten pin bowling experience....loving the new look of the York location..not been in over a year. Only thing I would improve is the selection of... See more

Company replied

Rated 5 out of 5 stars

We were attracted to Tenpin by the competitive price available which was around 50% cheaper than the local competition. Checking in was no problem and the venue seemed to have been upgraded since our... See more

Company replied

Rated 4 out of 5 stars

We had a lovely time bowling and then playing on some of the arcade games. There was a slight mishap with one of the balls getting stuck and there were a lot of staff milling about, but seemingly unav... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Stirling Road, Clifton Moor Centre, Clifton Moor, York, YO30 4WZ, York, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

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4.3

All reviews

(175)

10,850 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good

All good, staff, cost, availability etc, definitely recommend.

April 15, 2026
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Reply from Tenpin - York

Hi Alistair, thanks for leaving a rating and review for Tenpin York! We appreciate you taking the time to leave us a 5-star review! We're happy to hear that you enjoyed your visit and would recommend us. We can't wait to welcome you back again in the future! Best wishes - Rosie

Rated 3 out of 5 stars

Bowling experience Good, food not so good.

The bowling experience was good as were the other entertainments but the food is at the opposite end of the scale. It took nearly 30 mins to come and when it did it was cold. Pictures of waiting for deliveroo to fetch it from the local McDonalds and then a further delay as it was repackaged come to my mind.

April 15, 2026
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Reply from Tenpin - York

Hello Christopher,
Thank you for taking the time to rate Tenpin York 3 stars. We appreciate your feedback and are glad you enjoyed the bowling and entertainment. We're sorry the food was cold and took so long. We'll share this with our team to improve our service. If you wish to discuss this further, please email customer.feedback@tenpin.co.uk.
All the best ~ Laura

Rated 5 out of 5 stars

Good family fun

April 15, 2026
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Reply from Tenpin - York

Hi David, thank you for the excellent 5* rating for Tenpin York! It's great to hear that you had a fun visit with your family, and we look forward to welcoming you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great Time!

Had a great time the team member (James) I interacted with was lovely really friendly and really helpful! Will be back!

April 15, 2026
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Reply from Tenpin - York

Hi Samantha, thank you for the brilliant 5* review for Tenpin York! It's lovely to hear that you enjoyed your visit and that our team member had provided a helpful service. We will be sure to pass on your kind feedback and we look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great price,great atmosphere

Great price,great atmosphere. Our son loves the arcade

April 12, 2026
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Reply from Tenpin - York

Hi Carol, thank you for the excellent 5* rating and review! We're delighted to hear that you enjoy the pricing and the atmosphere at Tenpin York, and we can't wait to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars
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Reply from Tenpin - York

Hi Olivia, thank you for leaving Tenpin York an awesome 5* rating. We are thrilled to hear you had a great time with us recently. We hope to welcome you back soon! Best wishes - Kaylee

Rated 5 out of 5 stars

Fun for the family

Fun for the family

April 8, 2026
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Reply from Tenpin - York

Hi Lauren, thank you so much for the 5* review of Tenpin York! We hope to welcome you back soon for hopefully another fun visit. Best wishes, Jade

Rated 4 out of 5 stars

Helpful on the counter but the toilets…

Helpful on the counter but the toilets are always disgusting

April 8, 2026
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Reply from Tenpin - York

Hi Samantha. Thank you for rating Tenpin York 4*. It's great to hear the staff were helpful. However, we're sorry to hear that there have been issues with the cleanliness in the toilets. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-York'. We hope to see you again soon. Best wishes, Jade

Rated 4 out of 5 stars

Easy to book and staff helpful even as…

Easy to book and staff helpful even as we arrived a bit early.
Easy to set up players and all equipment working

April 8, 2026
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Reply from Tenpin - York

Hi Stuart, thanks for leaving a rating and review for Tenpin York! We appreciate your feedback and are glad booking was easy! It's great to know our staff was helpful and that you found the equipment in good working order. We appreciate your feedback greatly and look forward to seeing you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Atmosphere!

April 8, 2026
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Reply from Tenpin - York

Hi Katie,

Thank you for your wonderful 5* review at Tenpin York! We are delighted you've had such a great time whilst on your recent visit to us! We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

The lanes were ready for us at the…

The lanes were ready for us at the agreed time. The staff at reception was very friendly. It is great that the drinks are so close by.

April 5, 2026
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Reply from Tenpin - York

Hello Fred, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a wonderful time with us. We are glad the lanes were ready for you at the time of your arrival. We do hope to see you again very soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

Staff efficient and friendly

Staff efficient and friendly. Checked in very quickly, lane clean and tidy.

April 8, 2026
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Reply from Tenpin - York

Hello Adele, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in York. We are so pleased to hear that you enjoyed your recent visit to us and found our team brilliant throughout your stay. We do hope to see you again very soon. Many Thanks - Kim

Rated 5 out of 5 stars

Always have a great time here and the…

Always have a great time here and the service was spot on

April 8, 2026
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Reply from Tenpin - York

HI there,

Thank you for your amazing 5* review at Tenpin York! It's lovely to see you've had such a great time whilst on your recent visit to us. We love to hear all about it and hopefully welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

👍👍👍👍👍👍👍👍 many thanks

👍👍👍👍👍👍👍👍 many thanks

April 8, 2026
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Reply from Tenpin - York

Hi Murat,

Thank you for your fantastic 5* review at York! We are delighted you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 3 out of 5 stars

This eas our 1st time visiting York we…

This eas our 1st time visiting York we normally go to Castleford as this is our closest. Excellent check in Excellent bar staff could not complain. We found it very compact on top of each other, also we was on lane 24 and at a certain point on the alley it rolled to the side as if he lane was not straight which was quite annoying especially with a child with needs. Also there didn't seem to be any weight in the pins , unfortunately this was a disappointing visit.

April 8, 2026
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Reply from Tenpin - York

Hi Lindsay, thank you for taking the time to leave a review of Tenpin York! We are very sorry to hear this was not a successful first visit at this venue and we very much appreciate all of the feedback given so that improvements can be made! We do hope that this will not put you off from visiting us again in the future and we very much hope to welcome you back soon for a more pleasant visit! Best wishes - Mel

Rated 5 out of 5 stars

Good fun

Good fun, kind staff and lots to do

April 8, 2026
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Reply from Tenpin - York

Hi Elliot, thank you so much for the lovely 5* review of Tenpin York! We are thrilled you had a great time with great customer service and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 3 out of 5 stars

Disappointing

Difficult booking system and when needing to increase the number of games were forced to move lanes midway through with a child with special needs. This led to upset that wasn’t needed with better organisation.

April 8, 2026
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Reply from Tenpin - York

Hi Nichola, thanks for leaving Tenpin York a rating and review. We appreciate you taking the time to share your experience. We're sorry to hear that you found the booking process was difficult. We're also sorry to hear that moving lanes mid-game caused upset and we'll ensure your feedback is shared with the correct teams for future improvements to be made. We hope to welcome you back again soon for a better experience! Best wishes - Rosie

Rated 5 out of 5 stars

We had a great day

April 1, 2026
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Reply from Tenpin - York

Hi June, thank you for leaving Tenpin York a fabulous 5* rating and review! We're glad to hear that you had a great day, and we appreciate you sharing your positive experience with us. We look forward to seeing you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

The young person

The young person, being so attentive and helping us set up the bowling.

March 28, 2026
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Reply from Tenpin - York

Hi Sue, thank you for leaving Tenpin York a fantastic 5* rating and review! We're so happy to hear that the team member was so helpful in setting up your bowling experience. We appreciate you taking the time to share your feedback! We hope to see you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars
Tenpin - York logo

Reply from Tenpin - York

Hi Jodie, what a brilliant 5* review! We are so pleased you had the best time and we can't wait to welcome you back again soon! Best wishes - Mel

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